Read user reviews of ICE from customers past and present, and share your own experiences with others by submitting your own review at the bottom of the page.
"Wow great service ordered Friday afternoon delivered Sat morning can't ask for more fantastic service will definitely use again"
"As ever - ICE are brilliant. Have used these now for my past 4 Italian trips. Rates are always good, always ranked top 2 pr 3 on the comparison sites. The Saturday delivery is exceptional too. Always quick to reply to any emails I have sent with any questions. Would recommend to anyone looking to buy their currency for a trip."
"Next Day Delivery Good Rate Great Service First Time Will Definately Use Again"
"I used ICE to get money for my holiday last month. Their rate was the best I could find, and I was happy with the service. I'll use them again."
"I have used Ice frequently over the last few years and have always been pleased with their service. Next day delivery every time and no problems. Highly recommended."
"I'm on my third use of Ice. The rate is great and have had no problem with delivery. I'm never at home to receive but there is a card there from the post & I collect next morning"
"Have used ICE on two occasions and have been delighted with their service"
"orderd wednesday night deliverd friday am by royal mail, good service and good rate, happy to use again."
"I recently got stung to the tune of £1500 when Crown Currency went under so you can understand that I was a little hesitant about ordering currency online again. I needn't have been. I have had dealings with ICE plc on two occasions recently and what a pleasant experience it has been. ICE offered excellent exchange rates (I ordered Canadian $'s) and free next day special delivery. I thoroughly recommend this company."
"This is the second time I have ordered holiday money from ICE. They always have good rates and provide efficient service. Both times I have ordered I have asked for specific amounts of specific notes, which they were happy to provide at no extra cost. Other companies charge for this, one of which wanted £10!!. Although my request was special and was likely to incur a slight delay in delivery times, they were still able to get my money to me the next day. Email correspondence was quick and efficient also, always in a professional and courteous manner. I cannot recommend this company enough."
"Have used ICE on several occasions now. Always deliver quickly and efficiently no problems at all."
"Have used ICE for Holiday money a few times and have found excellent service every time next day delivery"
"Orderd online after 2.30 still arrived next day first time I have used ICE fantastic service good rate of exchange"
"Fantastic service, ordered currency in the afternoon and it was delivered at 07 30am the next day."
"I wasn't to sure about getting my dollars over the internet, but every thing went well. The only mistake was mine with the day they were delivered, when i rang them i was surpised that a human being answered the phone which was very nice. I will use E ice again. Thank you very much."
"Excellent service by far the best rate on my AUD and delivered at 11am next day what more can you want?"
"Easy transaction & great rates. Received currency next day as promised. Would definately use again"
"Ordered £500 of Mexican pesos over the web, very quick and easy. Received e-mail comfirmation and delivery date . Later on recieved a phone call confirming araingments, currency delivered at the correct time, great rate too....will use again-no issues."
"Web form was useless - couldn't recognise me despite having lived in the same house for 20+ years. But the 'phone transaction was fine and the Euros arrived by next days post. Would use again but wouldn't waste time on the web form, just use the telephone number."
"After completing form 3 times, couldnt finalise, rang the Head Office who were extremely helpful. I then completed on line at 2.30pm Tuesday. I was asked in an email to let the company know if the money had not arrived by 1.00pm the following day. It arrived at 12.15. We have used this company twice before and find the ordering form so much easier than some of the other companies. Will be using them again next week for my US dollars"
"Wouldnt go anywhere else. Fast, reliable service,with the best exchange rate Ive found. Would recommend"
If you would like to share your own experiences of ICE with other users, please use the form below. Aim to write at least a couple of sentences, and remember to be factual and honest with your opinions. If you are stuck for things to write about; tell us what the customer service was like, if you would buy from them again, and whether or not you would recommend their services to others.
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