ChangeGroup reviews

The worst experience at Gatwick at their Atms. Do not use them. They will steal your money…

Just withdrawn 400€ from my revolut, i got charged in pounds even though i had only euros on my bank account and exchanged them into euros so i got 400€ and took 539€ from my bank account! Desk staff is unable to help me apparently, the customer support neither so i emailed them but as i can see now from the reviews i will not get much support! I wish i had seen these reviews earlier please avoid

Hi, I'm Eveline Cacciatore. today I arrived in London at Gatwick station. I performed the euro to pound currency exchange. 300 euros and I was only given 198 commenting that the value of the currency is different from Google. this surprised me because it was 70 euros less!!! Once in the center I go to the bank and they confirm that 300 euros with the current exchange rate are 249 pounds. so £51 was stolen from me. I ask for a refund or I will have to file a complaint with a lawyer. this is a real steal!!!!!!

I came here to exchange money and handed what I had to the cashier Steven asking whether this was possible for Polish Zloti in this store. He told me to read the refund policy and exchange rates and as I was doing so he completed the exchange and presented me with a receipt. Not only was the exchange rate out of date but their fee was incredibly high and when I queried this he refused to return my original money despite me not asking for any transaction to take place. Very untrustworthy staff. Please be very wary.

Do not change your currency at the airport!!!!!!!

I have never ever imagined that ChangeGroup gives the WORST rate ever at the airports. I can totally understand that there are expenses involved servicing us at the airport. BUT common! I had to exchange 1000 EUR to GBP, and got almost 200 GBP less than I could have gotten outside the airport. So my fee for exchanging currency at the airport was almost 200 GBP!!!! I would have understood if I changed many thousands of euros, but it was only 1000.... It's pure robbery. I would have paid 50/75 pounds in fee but not 200, common! It is 20-25% in changing fee....

Pretty much got robbed. Exchanged 1100 usd and got 590 gbp in return. They disclosed a 15% service charge after the transaction was complete and took £250 pounds atleast. Wish I'd done my research beforehand

These people are crooks. Will disclose their 15% service only after the transaction is complete and offer no refunds.

I have pre ordered 600 Euros on their website and got a great exchange rate for the convenience of picking up at the airport EUR 1.1204 (better than Post Office rate). Staff was very kind and had my order ready for me to collect.

200euros drawn at Gatwick atm from French bank account ultimately cost 260 euros. Never again!

I gave the lady my little girls $21 dollars left over from holiday. I understand its a small amount of money but she is 8 and wanted it converted back. The lady took the money, put it in her drawer, converted the money and THEN told me the fees and pointed at a board I should have read. No one could have read the board in the 30 seconds it took her to put the money in her drawer. She charged £5 in fees!! to change the money so my daughter got £8.50 back. There is no other industry that gets away with telling the fees AFTER the transaction . avoid at all costs. the lady behind the counter laughed at me behind the glass and said there is nothing she can do about it. avoid it all costs, a total disgrace and they are not following the consumer duty rules at all.

Shockingly low rates, do not use this company, you'd think they'd be a bit lower in an airport but these rates are a joke

Do not trust this companies exchange rate, I brought Egyptian pound at Gatwick I know its around 25 plus it was sold at 22 per £1 I then find out its current rate is 37egd to a £1 there rates are rubbish stay away

Very very bad

Because i trusted them thats why i didn't cross check, they took 20pound commission on

110 eoro at 4th October 2023

I was told that they don't charge a commission an i was charged $52.18 commission rip off stay away

Do NOT buy foreign currency at the Gatwick ATMs. The exchange rate is the biggest rip-off you will ever see in FX dealing.

100 euros today should cost 86 sterling; the machine charged 108.