Covent Garden FX are rated Excellent in 692 reviews
https://www.coventgardenfx.com/
Covent Garden FX is a family-owned and operated Bureau De Change located in the heart of Central London. Established for over 20 years, we offer extremely competitive exchange rates with no commission and no fees.
Last reviewed a week ago
99% of reviews are positive
Replies to reviews
| Excellent | 98% | |
| Great | 1% | |
| Average | <1% | |
| Poor | <1% | |
| Bad | <1% |
28 September 2022
28 September 2022
Super service real person on Telephone Everything sorted and kept informed via email
2 September 2022
Bought £2,000 worth of US dollars
2 September 2022
Wasn't impressed with the communication. Usually receive a text to say its on the way but nothing so wasn't even sure what day I was expecting it. Requested small bills received 22 $100 bills from $2300 ordered. Definitely won't be using again
Dear Mr Mockford,
I am sorry that you were not happy with your experience with us.
With our service here you can usually expect delivery on the date selected at the checkout which is also relayed through our email confirmation which you would receive after purchase. We send an email on the day of dispatch also with your tracking number attached.
In regard to receiving a text to say 'its on the way,' usually these messages come directly from the courier, i.e Royal Mail and therefore unfortunately we cannot be responsible for their method of communication.
I am sorry that you were disappointed with the currency dispatched to you. We do our best to honour denomination requests however sometimes it is just not possible. We are bound by 100g limit from Royal Mail and therefore cannot always give the large amount of small denoms requested. We do mention this across our website and our terms and conditions. Furthermore, we offer a premium service for customers' requests that are essential, which is also offered in our email communication.
We will take your feedback onboard and improve our communication with customers, and once again I am sorry that you were not satisfied with your experience.
26 August 2022
26 August 2022
Well what do have have to say but Excellent Excellent Excellent, Nothing was to much trouble always on the phone to support excellent exchange rates would recommend to all, Postal service was spot on please support the family business this is what we need on the street great shop location great staff keep up the good service and thank you again
16 August 2022
16 August 2022
Sam handled my problem with immediate effect and with a professional manor. It was a pleasure to deal with him.
29 July 2022
29 July 2022
First class service from Sam at
Covent garden.
25 July 2022
Bought £800 worth of US dollars
25 July 2022
Excellent service easy to use fast delivery good mixture of dollars. Will use again
23 July 2022
Bought £2,000 worth of US dollars
23 July 2022
Really easy to use, great rates and quick service I ordered and currency turned up next day with a good mixture of notes. Recommend this company best one I have found will use again.
22 July 2022
Bought £1,000 worth of US dollars
22 July 2022
Fine if you only want very large denominations of whichever currency. Our request wasn’t even acknowledged let alone fulfilled. Not very helpful unfortunately with their communication. Will not use again
8 July 2022
8 July 2022
Sam is fantastic, I realised I had ordered the currency for the wrong day so I emailed Sam, within 2 minutes I got a response and all was sorted, I am extremely impressed.
5 July 2022
Bought £3,700 worth of US dollars
5 July 2022
Used them twice now and both times dollars have arrived prompt on the day requested.
Will continue to use them for money exchange as their website and service are brilliant
