23rd March 2017
Bought Euros today from the Aberdeen branch. I was told they needed my passport or driving licence to buy currency; the only place I've been to where this is the case. When I queried this I was told that I should go elsewhere if not happy. The bundle of joy that served me, Grant, really ought to brush up on his customer service skills. I had intended to get some stuff in Debenhams for my trip but decided against it after having to deal with this member of staff. I certainly will not use Debenhams again for anything.
11th March 2017
Sarah, the lady in the booth in Bedford was so rude to me as I tried to purchase my euros, she was not helpful when I showed her the rate I printed off from online as she refused it even though it clearly says on the website you can get that rate in store. To top it off I didn't get my £5 off voucher either. Ridiculous.
7th March 2017
Checked exchange rate through compareholidaymoney this morning, avoided lunch time, popped in same afternoon, got the rate I expected and Karen in Uxbridge couldn't have been more helpful if she'd tried. Purchased here last year without the compareholidaymoney discount and was equally impressed. No complaints whatsoever!
6th March 2017
I previously purchased euros from Debenhams in October 2016 without any problems. However, I have just tried to purchase from them again without success. Having checked online this morning and being quoted rates of 1.14255 or 1.143693 for Debenhams Cardholders, I printed off the voucher as per the instructions and took it to the cashier in the Birmingham Bullring store within 2 hours. I was immediately told that the 1.143693 was not available and quoted 1.137. I expressed my disbelief at this as I had followed the online instructions and realise that rates change daily, but the lady was adamant that the rate was not available. As there is no option to order the currency online, I eventually agreed to proceed with the 1.137 rate. Upon then presenting my Santander debit card, I was then advised that for Santander cards only, there was a maximum of £300. Again this was not the case when I used the same card to purchase a similar amount of currency back in October 2016. Nor is this stated anywhere on the voucher I printed. The assistant attempted to process the transaction anyway, but the card was declined. Needless to say I was very unsatisfied with the customer service I received and have since purchased my currency elsewhere. I doubt that I will attempt to use Debenhams again after such a poor and ridiculous process.
25th February 2017
WE have used Debenhams a few times and found them to be very helpful and we have actually received a higher rate than stated on line The only down side is three times we have visited we have had to wait as on lunch break even thou we visit at different times .
23rd February 2017
Ridiculous system. They don't take currency exchange orders online or by phone. I phoned to ask them to have money available for me when I visit the store but was told they do not have the currency available and that I would have to make the journey in to order and then return to collect. Double the costs and travel time. Poor Show Debenhams. I'm not likely to use you in the future and will post this to fb friends too.
9th February 2017
I purchase my currency at the store in Bradford. The lady at the counter was friendly and very knowledgeable when asked about future transaction for other currencies. I didn't have to pre-order the money either as they keep this amount in store. There rate was the best for the high street providers
7th January 2017
always have to wait in the Debenhams in Guildford, not always manned - shame because rate are pretty competitive and on other occasions other more exotic currencies are never in stock on a daily basis
6th January 2017
With some trepidation I took my voucher to the Plymouth store on 06/01/2017 and asked the gentlemen at the desk if he would honour the rate given that morning albeit I knew that he could say that the rate had changed as per the T&C on the website. I also showed him my Debenhams Credit Card and he gave the rate quoted on a £500 exchange. This gave me quite a saving on what was being offered in Plymouth today. Had I been dissatisfied with the rate I could have walked away as no money had been taken 'up front'. I will certainly use this system again.
5th January 2017
Looked online to see exchange rate and took the printout with me. Cashier told me the amount for my exchange which was less than on the printout.I questioned this and was told that was the rate from 8.30 that morning although I looked it up later than that time.Why can you have the rate which is shown on the printout in some Debenhams Stores and not others.All customers should be treated equally. As I hold a Debenhams Card I did have the £5 voucher which was of less value due to the fact I didn't receive the exchange rate I showed the cashier. Very unfair.
4th January 2017
I have often bought my euros from Debenhams and will carry on doing so. I have never had any problems and there is always a good service
18th December 2016
Never honour the rate stated, when you arrive In store. This has happened many times. Staff most rude and unprofessional. Only place that wants a passport to collect currency! Would not remove personal details of this after purchase. Had junk mail since and scam calls. Did not give voucher to both parties. Will never go to Debenhams ever again can get the CORRECT rates elsewhere! AVOID......
15th December 2016
Collected from Basildon store, staff very helpful they were closing up but re-opened to serve me. Internet rate was honnered £700 at 1.1724 the best rate around and I was given a £5.00 voucher for the store.
11th December 2016
Got the rate for that morning,which it says in red print. Still the best rate around. Only grumble is ,they asked if I'd take $500 in $5's but they soon ordered at the same rate.
7th December 2016
Travelled to white rose from Halifax with an internet voucher from that morning with a rate of 17.1 Euro to the pound. The cashier refused to honour this saying it wasn't live. I wanted £2000 changing & my daughter had £500 Total wasted journey
19th November 2016
Lovely staff, very friendly. I went in for a currency and the girl put an order through for me, it arrived in no time and I was guaranteed the best they could do. Will always come for my money here!
4th November 2016
Went into Debenhams today after looking at what everyone else was offering and got 1.10 euros per £1. Better than what I had seen on the internet before I left the house. Thanks Debenhams Clapham Junction you did it again - good exchange rate
2nd November 2016
I went to get swiss francs in Woking but nothing in stock
27th October 2016
On compareholidaymoney the rate for £500 was 546 euros. When I went to collect they said they would only give 545 because their lowest denomination was 5 euros, they don't have coins ?? Bad show
26th October 2016
I have used the Debenhams exchange a few times now being a store card holder.I just look on line and if its a decent rate just take a picture on my phone of the statement . The cashiers are always polite and give the expected rate. I Always manage to spend my voucher too.
17th October 2016
I ordered US Dollars over the phone. Rate was confirmed and held for me to collect next day to suit me. Everything went very smoothly and people I deal with were professional and friendly. Recommended
29th September 2016
Ordered online and picked up couple hours later at the Trafford Centre outstanding rate and service
20th September 2016
Ordered online,quote was honoured when I produced a copy of the rate for which I had expected earlier in the day.Wife was happy as we had a store card,and had a five pound voucher to spend in the Store.There was a minimum buy of 20 pounds,but hat was no problem,and the the voucher was valid on the day only.
16th September 2016
poor rate isnt the same in store and you have to sign up for a store card ! you get better rates elsewhere so unless your desperate dont bother
12th September 2016
Bought €230 euros. The rate to the £ in store was less than it was on the internet that morning but the cashier matched the price as I had saved the quotation on my phone.
FREE £5 off £20 spend voucher in store plus preferential rates for Debenhams Cardholders. Extra 20% free when you load your leftover currency onto a Debenhams Giftcard. COLLECTION ONLY: from 87 stores nationwide. Debenhams do not provide a delivery service.Visit Website
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