Good 3.4 / 5
Based on 31 reviews
Very good service in Southampton very helpful and a decent rate
17th March 2015
Looked up rate, printed voucher made journey to Chelmsford store. Travel money unmanned and notice saying no euros until Tuesday (which Tuesday). Helpful member of staff tried to find cashier and when money due but to no avail. Obviously why they have good headline rate as money unavailable.
16th March 2015
Went to the Swindon Branch at 2.45 and it was closed for lunch. Not sign to say what time they would be back and no fixed lunch break times A member of staff told me that they had run out of euros. This is second time this has happened that it has been closed
13th March 2015
Bought from Debenhams in Hull. Got a great rate, cashier was very friendly and helpful. Was given a £5 voucher to use in store for quoting the online rate. Also was given a free coffee or tea voucher to use in store. You do have to show some id in the form of passport or driving licence. I will definitely use this service in the future.
11th March 2015
Bought Euros from a lovely helpful lad in Newcastle store. Always get them there but found the website, showed him my phone, no need to print voucher and got the higher rate. Thanks
9th March 2015
Newcastle branch first rate. Arrived with voucher and rate details which were cheerfully dispensed by a helpful young lad. Never would have considered Debenham before but will definitely use again
26th February 2015
Although the euro rate I received was good compared to others, the service was terrible at the swindon branch. I arrived at 2.30 to collect my money only to find the travel desk was closed between 2pm and 3pm with apologies etc for this inconvenience, I returned at 2.50 to wait for the office to open, 3pm arrived and went with no sign of anyone, by this time (approx 10 to 15 mins later) two other customers had turned up we did press a button at the click and collect desk next to the money office to see if we could attract some attention but you've guessed it no one turned up, we eventually asked a member of staff if the money person was around she didn't know and went to find her, when she arrived she was very unhelpful and abrupt with no apology for being late.
23rd February 2015
I use Debenhams most of the time now, don't forget that you also get a £5 in store voucher. If you are looking for £500 don't go just over go just under otherwise there is extra security to check you out, took to much time when I was asked and I went to £503 had to give my driving licence details.
16th February 2015
EASY AND WEB PRICE HONOURED. RECOMMENDED
26th January 2015
Quick and easy and best exchange rate on the high street. Got more euros than I was expecting 390 euro for £300.76
20th December 2014
WENT TO CHANGE £ TO EUROS PRINTED OFFER SHEET OFF WHEN I GOT THERE I GENUINELY FOR GOT ID BUT HAVE USED THEM ON SEVERAL OCCASIONS AND ARE ON THERE SYSTEM BUT WOULD NOT HELP ME . SO WENT TO THOMPSON VERY HELP FULL TOLD THEM WHAT HAD HAPPENED CHANGE MY MONEY FOR ME BECAUSE I HAD USE THEM IN THE PAST AND GOT A BETTER RATE WILL NOT USE DEBENHAMS AGAIN STICK TO SELLING CHEAP CLOTHES . NO WONDER YOU'RE SHARE PRICE IS FALLING
17th December 2014
I've used Debenhams twice in one week and both times I was impressed. Extremely helpful and always making sure I got the best rate. I would show them my online rate and they didn't hestitate in making sure I got that deal. Will be recommending to my friends that live in Chelmsford.
8th December 2014
No free delivery you have to collect so very misleading
5th December 2014
Exchanged changed when I got to the cashier
8th November 2014
My wife collected £300 worth. Despite the rate on this site - we got only 1.239.
6th October 2014
Got a quote on compareholidaymoney and Debenhams was the best for Euros. Went to the store next day and even tho rate had dropped the lovely, smiley and friendly young lady sold at the earlier price. I will go nowhere else for my exchange henceforth.
21st August 2014
Pre booked on the website to get a special rate at 7.30 am. Arrived at store 9.30 am to be told pre booked rate no longer valid!! Received a worse rate so little point in pre booking on their site. Very disappointing.
28th June 2014
Got my Canadian dollars from Debenhams for the first time and used the compare holiday money voucher to obtain a better rate. No problems. Would definitely use the again.
20th June 2014
Excellent service. Euros collected in York, no problems at all. Will use Debenhams again if the rate they are offering is competitive.
12th June 2014
Went to collect my euros from Debenhams in Norwich at 2.15pm and they were closed for lunch until 3.10pm. I shall get my currency elsewhere.
10th June 2014
first time I had used Debenhams - very pleased with the customer service very friendly and efficient, and was the best high street rate. Will definitely use again
9th June 2014
The Local store honoured the rate offered through compareholidaymoney.com when shown a screen print. The offer of a £5 Debenhahams voucher was a small inducement but be warned, the T&C's on the voucher are different to T&C's on the screen print. You can't use the voucher with any item that has been reduced. Nearly impossible in Debenhams!
29th May 2014
Would recommend.Got rate from money supermarket. Didn't print off deal , had it on my phone. Very nice Assistant honoured the rate , (it was slightly down in store.) Even got my £5 voucher. Only downside had to use voucher same day and I went late evening to get currency so not much time for shopping . Managed to spend it :)
13th May 2014
Best price found on the high street, easy to do, just decided on amount, print details and take to the many stores with bureau, also you get £5 voucher for the missus to spend. Also the member of staff verry friendly.
13th May 2014
Found their site through Travelsupermarket.com. It was a good rate. You request the amount you require then Print off a voucher. I attended the Liverpool Store later that day and picked up my Euros. I was also given a £5 gift voucher to spend in store. They had a blue cross sale on that day, the jacket i wanted was reduced, I then got a extra £5 taken off the price, Bonus. Would highly recomend.and use again
Debenhams offer a competitive travel money service with zero commission and preferential rates for cardholders. COLLECTION ONLY: Debenhams do not provide a delivery service.Visit Website