29th September 2016
Ordered online and picked up couple hours later at the Trafford Centre outstanding rate and service
20th September 2016
Ordered online,quote was honoured when I produced a copy of the rate for which I had expected earlier in the day.Wife was happy as we had a store card,and had a five pound voucher to spend in the Store.There was a minimum buy of 20 pounds,but hat was no problem,and the the voucher was valid on the day only.
16th September 2016
poor rate isnt the same in store and you have to sign up for a store card ! you get better rates elsewhere so unless your desperate dont bother
12th September 2016
Bought €230 euros. The rate to the £ in store was less than it was on the internet that morning but the cashier matched the price as I had saved the quotation on my phone.
8th September 2016
We ordered our euro's yesterday morning on line, and went to collect them an hour later at our nearest Debenhams. The cashier was polite and gave us the rate that we ordered. We did not have to queue which was great.
8th September 2016
Exceptional service from Leicester Debenhams. Thank you. Used Debenhams own card and received better exchange rate plus £5 voucher to use on the day.
7th September 2016
can,t get to c were stores r to collect
5th September 2016
Printed off form for exchange £500 into Euro;s ..Went to our Local Debenhams Hanley Stoke on Trent ...Got what it said on form + £5 voucher Served by a very pleasant young lady ..Very Good ..Thank You ..
3rd September 2016
printed off the form on line and 1 hour later picked up my money from the local Debenhams store. Got the rate shown on the form and not the one on the board plus a voucher . Easy.
29th August 2016
We ordered £2300 pounds worth of euro's on line. We then went down to our local Debenhams in Wrexham and handed them the printed sheet with the on line exchange rate printed on it . The exchange rate was lower instore but we had the better exchange rate and a £5 pound voucher. excellent service.
25th August 2016
I had been tracking the rate comparison sites and headed into Debenhams in Bromley to buy my Euros on the day of our holiday, whilst their rate was good. On arrival, there was a long queue as the staff behind the kiosk counter were doing a stocktake. It was around 11.30am. After about 15-20 minutes I had made the front of the queue and requested my currency (£600 worth). I was immediately given a slightly lower rate than was advertised online so I questioned why this was and I was advised that I had to tell them that I had seen the Debenhams' rate online in order to be given that rate. Very shadey if you ask me, as there is no mention of this online and you have to always collect in store with Debenhams Foreign Exchange, so surely their online (collection only) rate IS their ONLY rate? Anyway, I bought my Euros and headed away, only to overhear and now to witness online, that I should have been given a £5 voucher to use in store, with any £20 purchase. Perhaps inpreferential treatment as I had questioned the rate? Perhaps. Not kind Debenhams, must try harder.
20th August 2016
all good , easy to collect
19th August 2016
Comparison website showed Debenhams to be a very good rate .....2nd in the long list and lots of Debenhams shops to collect from. Printed my voucher off, and travelled to the Luton store in the shopping mall, where there was no queue and got the superb rate quoted on the web for my £400 spend. Added bonus was the £5 voucher off £20 in store spend, valid till end of month, (2 weeks) and received 2 free coffee vouchers ( must be worth about £4 at least). Pay by debit card to avoid 1.5% credit card charges. So great service and great rate. Can't see why you would go anywhere else with so many stores across the country !
16th August 2016
Went to debenhams merryhill. Was served by a very pleasant lady, can't remember name but had short brown hair. Very chatty and polite. Due to me waiting she apologised and gave me a coffee voucher. Had printed off the voucher which was accepted and gave her my I.d. She asked me what note value I wanted and she gave me exactly what I asked for. Although their was a queue it went down quickly. I would definite recommend and use again, even though I had to travel there. I didn't use my free voucher due to work commitments.
14th August 2016
Ordered 300.00 online. Was in store 15mins later to buy and got exactly what it said on the print out... am about to use this system again. Didnt get large denomination notes as they were busy and sold out... but doesnt really matter.. its all spendable!
14th August 2016
Called ahead and was told rate was @ 1.14/ cardholders 1.15. Explained that website stating 1.16. Not an issue asked to verify and was given the rate when visited the money booth in Silverburn. Service was OK felt that advisor could have been a bit more pleasanter. Overall would visit again
4th August 2016
Excellent rate. Good service and a free coffee!
31st July 2016
Barrow travel bureau was excellent went in was served by Sandra and a new girl who was been trained Mandy both customer service was excellent a real interest in my custom
30th July 2016
Due to the Brexit uncertainty the queue was silly the rate advertised online was not honoured which it had the right to do. The rate at the bureau was advertised on the board and this was not even the rate you got. I pointed out that this was misrepresentation and they should cover the board if it was not correct. There was one person on the till who was being trained! the acting store manager was stood at the side of her so slow Sheffield Meadowhall longest time ever to get currency usually not as bad.
29th July 2016
Ordered this morning. Went to Chelmsford branch. Refused to give me agreed rate even tho I printed voucher. Wanted to give me lower " Updated" rate. Also refused £5 store voucher. Will NEVER use again.
28th July 2016
I ordered this morning and was served in the Leicester branch by a very helpful and friendly lady. Very fast and efficient service. I was given the rate on the print out and the £5 voucher.
28th July 2016
Went to change some euros was queuing up for ages, to get to the front of the queue when the woman tells me the card machine was broke. So I went to the cash machine which was a walk rushing to get back before they closed. I queued for a second time for the woman to tell me when I got to the front, the system was down and if I came back another day wouldn't honour the rates. Was not happy went to Thomsons who honored there online rate even though the price was lower in store.
28th July 2016
i like everyone else, printed off the online voucher. by the time i went to the store (on the same day this was printed) the rate had dropped slightly. the very polite young lady at the bureau de change honoured the on-line rate. i did also receive a £5 voucher as stated which could be used in store on the day against a £20 spend. i was under NO obligation to spend an additional £20 but my wife kindly obliged. excellent service would use again.
27th July 2016
Went to Wimbledon Debenhams to buy some euros theybwere very friendly and very efficient would use again. I was delighted to recieve a £5 off £20 I would however note that you have to use it on the day you purchase your euros.
17th July 2016
I feel like this needs explaining to a lot of the negative reviewers on here. You are not techincally ordering currency in advance to 'secure a sale' - how can you be doing a sale if YOU are not even paying for it at the time. There are very few (if any) places who will get an order ready without payment! The printed voucher is merely something to show the staff member that you have looked online first and seen that they offer the best rate. Sometimes, the rate cannot be honoured as the markets DO change throughout the day!! This is not something the staff members you speak to control. It is not down to them, it is down to the state of trading and how well the GBP Sterling is doing on that day. And the fact that the rate dropped isn't even the fault of Debenhams, it is the fault of the financial state of the UK (and dare I say - the fault of those who voted Brexit without considering how far the pound would drop). On the online voucher, at the bottom it does say that the rate MAY change due to Marketing reasons. It is not something they are able to control, every single company who deals with money will have the EXACT SAME RISK. It is nothing to do with anyone personally, that is just how the finance business works. Anyone who doesn't understand this, clearly has no experience or knowledge of the finance world. I have gone in when my nearest bureau is shut, and while it is offputting, it is also understandable. And asking 'other members of staff to just hop in' as one person put is absolutely unforgivable! To work with money requires a CRO/DBS/CRB check, as well as training to ensure that you are not losing money or putting yourself and/or the customer at any risk!! It is a lot of money and responsibility, something a lot of people will not want to deal with. If they are understaffed, that is certainly a problem they will be working on. Why would they purposely lose out on money just to irritate customers? And the staff, who probably happen to be working before you
FREE £5 off £20 spend voucher in store with purchase plus preferential rates for Debenhams Cardholders. Preferential rates for Debenhams Cardholders. COLLECTION ONLY: Debenhams do not provide a delivery service.Visit Website
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