Good 3.3 / 5
Based on 20 reviews
I've used Debenhams twice in one week and both times I was impressed. Extremely helpful and always making sure I got the best rate. I would show them my online rate and they didn't hestitate in making sure I got that deal. Will be recommending to my friends that live in Chelmsford.
8th December 2014
No free delivery you have to collect so very misleading
5th December 2014
Exchanged changed when I got to the cashier
8th November 2014
My wife collected £300 worth. Despite the rate on this site - we got only 1.239.
6th October 2014
Got a quote on compareholidaymoney and Debenhams was the best for Euros. Went to the store next day and even tho rate had dropped the lovely, smiley and friendly young lady sold at the earlier price. I will go nowhere else for my exchange henceforth.
21st August 2014
Pre booked on the website to get a special rate at 7.30 am. Arrived at store 9.30 am to be told pre booked rate no longer valid!! Received a worse rate so little point in pre booking on their site. Very disappointing.
28th June 2014
Got my Canadian dollars from Debenhams for the first time and used the compare holiday money voucher to obtain a better rate. No problems. Would definitely use the again.
20th June 2014
Excellent service. Euros collected in York, no problems at all. Will use Debenhams again if the rate they are offering is competitive.
12th June 2014
Went to collect my euros from Debenhams in Norwich at 2.15pm and they were closed for lunch until 3.10pm. I shall get my currency elsewhere.
10th June 2014
first time I had used Debenhams - very pleased with the customer service very friendly and efficient, and was the best high street rate. Will definitely use again
9th June 2014
The Local store honoured the rate offered through compareholidaymoney.com when shown a screen print. The offer of a £5 Debenhahams voucher was a small inducement but be warned, the T&C's on the voucher are different to T&C's on the screen print. You can't use the voucher with any item that has been reduced. Nearly impossible in Debenhams!
29th May 2014
Would recommend.Got rate from money supermarket. Didn't print off deal , had it on my phone. Very nice Assistant honoured the rate , (it was slightly down in store.) Even got my £5 voucher. Only downside had to use voucher same day and I went late evening to get currency so not much time for shopping . Managed to spend it :)
13th May 2014
Best price found on the high street, easy to do, just decided on amount, print details and take to the many stores with bureau, also you get £5 voucher for the missus to spend. Also the member of staff verry friendly.
13th May 2014
Found their site through Travelsupermarket.com. It was a good rate. You request the amount you require then Print off a voucher. I attended the Liverpool Store later that day and picked up my Euros. I was also given a £5 gift voucher to spend in store. They had a blue cross sale on that day, the jacket i wanted was reduced, I then got a extra £5 taken off the price, Bonus. Would highly recomend.and use again
20th June 2013
Always use this bureau for my Euros each month in Guildford. Usually best rate on the high street and the one time they were beaten they matched the rate and through in a free goodie bag. Polite friendly service from all staff that have served me and always go out of their way to make me feel valued.
8th September 2012
Great rates, better than M&S, great customer service, quick efficient and friendly. Will now use for all my transactions in the future!!
26th July 2011
Do not use this service. Advertised rate was wrong and they are refusing to honour the transaction, even though it was their mistake. They took my money immediately but taken over 24 hours to refund it. Not good enough at all. You don't know if you'll get any money and customer service is poor!
25th July 2011
You are advised to avoid Debenhams for foreign currency. An advertised rate was subsequently withdrawn and they refused to honour the transaction. Probably best stick to selling underwear!
25th July 2011
Warning don't use this company for currency, purchased of them and because they made a mistake with the currency rate they canceled the order then blamed my bank card. Which after speaking to my bank and then Debenhams wss finally told the truth that they had made a mistake online and would not honour the purchae.
20th June 2011
Great rate on UAE Dirhams. Secure and fast transaction. Received currency within two workking days via Royal Mail Special Delivery. Would happily use again.
Debenhams offer a competitive travel money service with zero commission and preferential rates for Debenhams cardholders.Visit Website