21st September 2017
Not given the rate advertised online. Did not have smaller notes either.
20th September 2017
Went to Debenhams, Guildford, given a quote for Euros,different to online quote The Lady did check and gave me a new quote
18th September 2017
Advertised rate was good so tried to order. First problem was you can't order online or by phone, you have to visit. OK, there's a convenient branch so I did that, and was told when I could collect my order. Then, on the day before, I got a call to say they'd made a mistake and they didn't have my money. Tried to phone around for an alternative supplier to discover that everyone needed 3 days notice and I was too late. Gloom and depression. Then Debenhams phoned back to say they'd found some money after all. Apparently another customer had ordered for later delivery than me, they'd give me that and reorder for him. Hooray. Fast forward a week, we're back from our trip and I'm in my local branch of Eurochange selling back some unused Korunas. Just done that transaction when another customer arrived in a hurry desperately wanting to buy some Korunas (shame I'd already sold mine). Turned out his story was exactly the same as mine, he'd ordered from Debenhams and they'd failed to provide at the last minute leaving him in the lurch. Once could have been a genuine mistake, twice starts to look like incompetence. I won't use Debenhams again.
11th September 2017
Got better rate than anyone else on high street plus £5 voucher. No problem with ordering just walked in.
7th September 2017
Very pleased with ordering and collecting. Good rates for card holders, and £5 voucher to spend. Would recommend.
3rd September 2017
Rate online was better than In-store even though it says collection from store only. But they honoured it so as far as I'm concerned brilliant service. Would use for travel money again. Jay
29th August 2017
Went down to branch to buy Euros at the rate advertised online but was disappointed. Went the same day so those here saying that the rate will differ from day to day are wrong in this instant. The rate was NOT as advertised. Not even for their card holders who get the best rate. Went to a nearby exchange bureau on the high street and got a much better rate.
25th August 2017
Really tricky to try and find number for local Debenhams to find out whether they have currency in stock as website appeared to send me around in circles (no phone number for Taunton). Best rate shown but couldn't actually find out whether they had the money. Tried phoning a central number and was on hold for 10 minutes which probably cost us the same as the difference. Gave up! Had used Debenhams in the past but would no longer recommend.
17th August 2017
Terrible. I got there, only to find out they didn't have the currency I wanted. And couldn't get it for 5 days!!
5th August 2017
Not the same rate as advertised
20th July 2017
Excellent service,got same rate as online.Didn't have a Debenhams card to get the online rate but gave me it anyway.Money came the day they said it would.
19th July 2017
What a waste of time got to store and rate offered was nothing like what was shown on line.
17th July 2017
Fabulous. I always call ahead to make sure they have plenty of the currency I require in stock (who wouldn't do this???) Have used the Brighton store 4 times and each time the charming couple who run the BDC have been more than helpful. Extremely good rates and Debs voucher to boot. What's not to like, as the saying goes !
14th July 2017
Always a better rate than others, don't listen to these idiots who complain thatt the rate is not as per the website, if you search one day and go the day after of course it'sa not the same, no currency house would guarantee a rate unless you buy immediately online .Always been excellent and had currency I needed.
12th July 2017
followed instructions as per website printed rate off screen walked into store and nothing. Rates are not the same as shown and in store they had no currency in stock. pointless wasted my time they should stick to selling clothes as they clearly dont have a clue when it comes to exchanging holiday money. Avoid dont waste your time.
11th July 2017
I bought £600 worth of euros yesterday the rate advertised was 1.1176 not the rate I got from Debenhams, Aberdeen.....1.107. No reason given ......
11th July 2017
I was in the cafe and was looking at rates online. Saw that you get a slightly better rate if you have a Debenhams card. Went to the desk in Plymouth, asked and showed my card he said i do. Asked for £500 in Euros ...got home and the rate was the same as on the screen.
10th July 2017
Rate not as advertised on website
5th July 2017
Mixed. Visited the Norwich branch on Orford Place. I wanted £280 of Danish Kr only to be told that they had only around £150 in stock! They were prepared to order Danish Kr for me - but only on requests £300+! I ordered £300 of Kroner to be told that it would take 5 days before I could collect it! However, I received a better rate than I was expecting. My advice, if you want currencies other than Euros or US$ order well in advance of your departure.
30th June 2017
Rates are not same as on this website. Only realised after changing several hundreds of pounds and getting home. Could have got a well better deal else where.
28th June 2017
First time I've used Debenhams, saw a few moans on here and decided they were pretty minor. Thought I could order online, not the case. Rang my store and they were most helpful. As well as getting a good rate, also got a £5 voucher to use in store. But they're only valid on the day!!! Would definitely use again.
26th June 2017
Always come here for holiday money do the best rates and good customer care.
25th June 2017
Read the dodgy reviews so I called in at Meadowhall. The gentleman was most helpful. He asked if I had a Debenhams. I told him I had but that I was paying cash. He told me that didn't matter but that I would get a better rate. He also told me when it was the best times to go and I could be sure that they would have enough. Went the following day, straight in, straight out. Excellent!
16th June 2017
Bristol branch would not accept online rate shown on my phone as she wanted a printed version, been in lots of times and never had an issue before. Went elsewhere.
14th June 2017
Again, Purchased £200 Euros, No problem... Rate had dropped, but I was honoured the rate of this website. REMEMBER, TO SHOW THEM THE RATE ON HERE WHEN YOU BUY!! - They are reasonable when it comes to different rates!! I have used several different branches in the past and they ALL let you have the best rate.. Quit Winging and enjoy your holidays!!!
FREE £5 off £20 spend voucher in store plus preferential rates for Debenhams Cardholders. Extra 20% free when you load your leftover currency onto a Debenhams Giftcard. Collect your currency from 99 stores nationwide, or have it delivered to your door.Visit Website
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