FairFX reviews

I don’t know is fair fx have been taken over or what but the new app and cards are the worst things ever and their customer service non existent. I had used them for years and loved them but since they changed end of last year it’s been one big disaster after another and nothing works. Their new app is the worst I’ve ever used and literally I’ve ordered over 10 cards and none of them work nor can be activated. Just do everyone a favour and close down the company as they’ve either been taken over or decided to run it into the ground.

I have ( had ) a FairFX card with a significant amount of money on it in dollars and euros. The app started to refuse my log in. After endless effort trying to get help from FairFX, they said they had no record of my account, even though I had recently received a new card from them. I decided to try the card in a cash machine which swallowed the card and issued a note saying it had been retained at the request of FairFX.

I thought it might be me, but reading the reviews it seems it's not. They used to be good, now they're not

My card ran out in September last year and no sign of a replacement! Tried various options to speak or email to somebody human and you just hit a brick wall! They were so good when I first started using them but looking at other reviews it looks like a lot of people are seriously unhappy with them! I have an amount in credit which I cannot access and withdraw because of this impasse! Their service does not come even close to one star as they are seriously bad news! Time to get heavy with them now! AVOID WOULD BE MY ADVICE!!!

Transferred onto a new platform and does not work after many attempts and conversations

My partner and I saved up our holiday money to transferr onto our card 5 days before we leave. The money is still "pending" we leave today. Fairfx at this point have effectively stolen our money. Wait times on their chat time are 30 mins to an hour. I was promised an update and recieved no correspondence. I have now sent all my partners details and his bank statements and still the money has not cleared. We now have to source other funds for our holiday. How a company can advertise as travel money service and then keep a hold of your money is abhorrent and we will be seeking legal advice.

App wouldn't work to tell me my PIN reported it, sent several chasing emails and ended up abroad still not knowing PIN and tapping didn't work. Never again

Spent P660 on transaction in Philippines. I had P1,700 on my Fx card. Didn’t debit from this balance. It was converted into GBP and then Euros and debited from my Euros balance. I seemingly have P1,700 that I can’t use!!! Bizarre.

The cards themselves work well, but the app (even the new one) is very poor and customer service almost non-existent. I spent 90 minutes today trying to change my email, with waiting in the online chat queue, being cut off, having to log back in and then being requested to refresh etc and then got cut off as it was 5PM!

Not recommended at all!

I have had a fairfx card for 10 years and it has been brilliant until recently.

New website is rubbish and impossible to navigate. Every time you try and give an instruction or use the chatline you are required to log on again and again. Equals appears not to recognise you and suggests that you call customer support, round and round in circles.

There is plenty of competition out there and I will be closing my account as soon as I can get their website to recognise me!

This now appears to be run on a shoestring! It used to provide a great service but now it's full of barriers to use and glacial customer service. What a shame such a useful service has become so poor.

I previously had a card last year with Fair FX which worked well and I was happy with. However they reissued a new card recently. Appalling service. I went away and transferred money from my current account which stayed pending. I contacted them to try and resolve it and they couldn’t move it over as accounts in different names. I used my maiden name for the new card. Understandable I hear you say but I had previously transferred money to it with no questions asked. I contacted them and despite their service saying responses 7 days a week I have now been ignored for 3 days straight and my money is stuck in the ether. It ruined my trip as they didn’t even send the money back to me so I had a really tight budget and I had not intended for this. I still haven’t got it back and have bills to pay which will now bounce. The new app is awful and fiddly to navigate around and I will never be using this card again. Don’t bother ad if something goes wrong no one will get back to you and you will be stuck abroad with limited funds.

We have an account with three linked cards. Since the merger with Equals money they have sent us three new cards none of which work, one incorrectly branded and no promised resolution, and most frustratingly top ups don't get credited to the account immediately without a mess on with the app. We have lost confidence and will be closing the account if I can get in touch with them !

Have been a user of FairFx card for over 10 years - since the merger with Equals it is completely unworkable - I am closing my account as they do not employ people who can talk to you & solve a problem quickly - the system sounds like another Post Office Horizon

Awful. They won’t add money to my account and talking to customer services is like talking to a brick wall. They have no clue. I also have been a customer for a long time and it has only recently become a shambles. They are utterly incompetent. I have now closed my account. Ironically they managed to do this very quickly and with no issues. Guess they have more practice at this.