23rd November 2015
My son used a Moneycorp ATM at London Southend Airport and got a charge of 15% above regular exchange rates. I called their customer service: their comment was that they have very well indicated the rate at the ATM and that they are paying a high rent for the premisses. I find it criminal to force people to pay these rates while there is no other option when you need cash. Especially when it deceives young people, who are not so experienced with ATM and the possibility of being robbed by the bank.
21st November 2015
Excellent service. Received delivery ahead of scheduled date. Received highest exchange rate available at that time. Would definitely recommend.
19th November 2015
Went to pay but on all 5+ attempts on 2 different cards was told unable to verify (like previous reviews) great rates but poor website and staff on the phone unable to help or do a order over the phone. Waste of time
6th November 2015
Useless. went through the whole process several times but they wont verify my details. rang them but wouldn't say why this was. same card and address i've used successfully online for year and years.
3rd November 2015
I tried to buy Brazilian Reals for £350, went through the process...then told that something was wrong with my card details, try again - they suggest. I tried 4 times, checking details again and again with same result, i gave up and tried from other website where they required bank transfer instead card payment, i logged to bank i saw that money for all 4 transaction disappeared.... You should fix your website! or take it off.
2nd November 2015
Like the others I have just tried to order and told that my details cannot be verified, now it’s not the bank or the address as I have had both for over 20 years, I would strongly suggest you review your verification as you’ve just lost out on a transaction
26th October 2015
Tried to order today but was told my identity not verified. Phoned up and was told someone would call me back but so far no call back. Meanwhile I phoned my bank who said they hadn't blocked transaction. Don't think I'll bother with Moneycorp now after reading other feedback.
26th October 2015
Could not verify my identity for unknown reason, the call centre did not offer any solution
22nd October 2015
Ordered ZAR for collection from airport. Everything as promised. Paid on collection with a bonus of an increased rate from that on the day ordered. Therefore best rate and no problem with payment. Couldn't be better.
20th October 2015
Ordered currency on Saturday using debit card - order went through. Got an email to confirm this. Got another email on Monday to say order had been rejected - few hours later money went from my account - I have been promised a refund within 3 to 5 days - hopefully will happen but not happy! Their excuse was the card details and name didn't match - if this is the case the money would not have left my account surely! Not happy. Ordered elsewhere now.
20th October 2015
Tried several times to order currency online for delivery and failed as 'unable to identify'. Been living and registered with card & voter etc at same address for over 3 years. Called and was just told they had no reason and couldn't do anything about it.
18th October 2015
The Moneycorp cashiers are not advising its customers about the handling charge. For instance at House of Fraser, MoneyCorp Change, the 14.90% is not shown anywhere on the rates sign, nor was it advised by the cashier, charging us over £200 to transfer $2600 into pounds. On the sign outside they try to sell themselves with a 0% commission whatever that means, Abysmal. The cashiers are there to misguide you.
17th October 2015
get's to the stage of paying and unable to identify, nightmare - i went back to travel FX, never ever had a problem with them their service is much more efficient!
8th October 2015
"Unable to verify" issue, like several others. Therefore unable to order - will go elsewhere.
6th October 2015
Useless, inefficient, awful same day rates,rude staff at all kiosks at Gatwick Airport, I could go on
5th October 2015
"UNABLE TO VERIFY ACCOUNT DETAILS" VERY POOR
1st October 2015
As with others an "unable to verify" problem. Same address for 18 years, same bank account for more than 40 years, successfully use on-line purchasing elsewhere virtually every day. Phoned and told they used a 3rd party verifier and couldn't do anything about it. Suggest they change their 3rd party provider if so many people are experiencing the same problem! Good rates - rubbish service for an on-line provider in this day and age.
23rd September 2015
Ordered NZ dollars and Euro on 21 Sept requesting delivery on 23 Sept and received my order by 10.30am on 23rd. Good mix of notes and excellent service. Will definitely use this company again.
21st September 2015
Ordered midday Friday and arrived Saturday morning, excellent service
16th September 2015
Ordered £500 euros they arrived next day perfect
16th September 2015
Wasn't able to pay with error message 'unable able to verify your identity', attempted twice and failed both times, very disappointed
13th September 2015
Ordered £1000 worth of Croatian kuna delivered next day absolutely brilliant. Had to ring visa to verify my identity but not a problem would rather that than not have any security when my card being used in an unusual way and it's visas policy not moneycorps, the telephone number was supplied so whats the problem you people who moan about it - get real! Would highly recommend this company and will definitely use them again
11th September 2015
My transaction £GBP to euros went absolutely perfectly. No hitches or glitches at all. Moneycorp also offers the advantage of accepting debit card payment, unlike some other currency dealers.
10th September 2015
I went to the moneycorp brand at piccadilly circus. We received very bad customer services. The man who served us treat us badly and doesn't listen to our enquiries. I am very disappointed with moneycorp.
10th September 2015
Beware of their Pre- Paid Multi CurrencyTravel Card. You can only load one Currency when first buying and this will be at a good rate. However, when you load other currencies on - line the rate is abysmal. When I queried this I was told that the higher rates were only for new customers! Makes a big difference on larger amounts (£1000) I have made a money transfer through them and this went through without problems and very quickly. Hence the reason why I STILL would recommend them despite the issues above.
Moneycorp have been providing currency services since 1979 and continue to offer some of the best exchange rates in the UK. Clients who open a trading account can benefit from exclusive travel money rates at any airport and London branches, plus other exclusive discounts on holiday essentials.Visit Website
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