Complaints

We hope that you are happy with the free service that we provide at CompareHolidayMoney.com, but if for any reason you are not entirely satisfied with your visit there are a couple of things you can do:

Contact us

In the first instance, please contact us with any complaints or problems so that we can try to put things right. We are a small and passionate team who care deeply about your experience on your website, and if you have any issues that you feel we should know about then please don't hesitate to let us know.

Financial Ombudsman Service

If you have contacted us about a complaint and are not satisfied with our response, you may wish to take your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is a government-backed organisation who deal with complaints between financial business and their customers, and they have legal powers to ensure businesses are treating customers fairly.

Write: Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk