Holiday Problems? How to Complain

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We really hope that you have had a great holiday and you returned home refeshed and renewed. For some people though not everything went so well and their one holiday of the year could have turned into a complete nightmare.

If you are one of those unlucky few or you know someone who has had problems then you should probably get to know about the website Resolver (http://www.resolver.co.uk/complaints/travel-complaints).

Probably the most important part of making a complaint about flights or holidays is documenting everything. This is one of the key features of Resolver and it helps you build your case file. Their states aims are:

 

  • Explains your rights to you.
  •  Helps you prepare your emails.
  •  Lets you record all your communications.
  •  Creates a case file for you.
  •  Tells you when to escalate your complaint.

They provide templates for emails and lets you upload documents so you keep everything together. If you do know anyone that could benefit from the advice then please do share this.

 

Posted by Peter Rudin-Burgess

Peter Rudin-Burgess

Peter is one of the founding partners for both Compare Holiday Money and Currency Buy Back. He regularly blogs on financial matters and writes content for a number of blogs in the travel industry.

2 Comments

  • sandra gregort says:

    My hotel was not what we expected, we booked bed and breakfast at the hotel, but breakfast was quite some walk away from the hotel, we were given vouchers, the café was full of school children. And the shuttle service dropped us a good walk from the hotel, we had to walk up a very steep slope with our luggage and I am disabled, eery time we went out we had to climb up and down steep slopes, I had to go to the dr when we got home as I couldn’t breath or walk, we were not informed of this when we booked the holiday

  • That is exactly the sort of thing you should document trips to the doctors etc. You should visit the Resolver website http://www.resolver.co.uk/complaints/travel-complaints and create a case file.

    Good Luck.

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