Tim

5th December 2018

God help you if you have a problem and need to speak with customer services. I loaded my card up that I've had for 3 or 4 years with US dollar yet after using it to guarantee several hotel charges which should have been instantly refunded on departure my balance was way down with NOTHING showing on statement nor in pending. I was in the far East so emailed as was 8 hours ahead asking for explanation..NO ANSWER. I emailed twice more before I had a middle of night call from them merely asking me to call. After going through automated security which took ages ( calls were £3 per minute from my location) a moody lady wouldn't answer anything and every time I spoke she spoke over me until I was getting seriously annoyed. Without even asking anything she said I'd failed security and would need to send PHOTO ID before she could tell me anything. Again all the time just talking over me..I was really wound up and asked for a supervisor forgetting how much I was paying for the call..she was just as bad but at least went through security questions but was asking ridiculoylus things like can I remember how I applied and what I had stated without any clue as to what she was getting at..she even said my name wasn't me!! I did eventually get an answer and it was a hotel apparently still holding a pending transaction but I knew this wasntvtrue as I had the foresight to ask hotel for an authorisation code of refund..Moneycorp just hadn't put it through and I had to repeat this number 3 times to the idiot on the phone after every one she made me hold again! This call cost me £120.00 and wound me up more than anything I've done for a very long time..im going to try to reclaim this but not holding my breath..