We have complied a list of the most frequently asked questions here at Compare Holiday Money. If your question is not answered below, please contact us so we can help you further.
Buying currency through Compare Holiday Money is quick and easy. We do not actually sell currency ourselves; instead we compare dozens of the UK's best currency providers so you can see the range of exchange rates on offer and buy your currency directly with your chosen supplier.
To buy currency, just follow these four simple steps:
For a more detailed guide, please see our short instructional video below:
We do not have any stores ourselves, however many of our currency partners do. Check out our Click & Collect page to find your nearest currency supplier.
Yes, many of our currency suppliers have collection points and you can see these on our interactive Click & Collect map which features over 14,000 UK stores. Remember to reserve your currency online first before collecting it in store - you will usually get better exchange rates!
We do not set any exchange rates at Compare Holiday Money. All of the rates displayed on our comparison tables come directly from the suppliers themselves and are updated regularly throughout the day.
Yes, all currency is sent by Royal Mail Special Delivery which is fully insured by Roal Mail for up to £2,500 per package. If your order is larger than this your order will be split into multiple packages (at no extra cost) each containing no more than £2,500.
Royal Mail will leave you a calling card with instructions on how and where to collect your package or arrange a re-delivery.
Each individual currency supplier has their own policies regarding delivery times so please refer to their website when you place your order. Most suppliers will aim to dispatch your order within one working day of receiving your payment, but we recommend ordering no later than three working days before you are due to travel just to be on the safe side.
At Compare Holiday Money we conduct our own due dilligence on all of the currency suppliers that are featured on our comparison tables including checks with HMRC, the FCA and Companies House. Every potential new supplier is scrutinised by our integration team to ensure compliance with all applicable UK laws and regulations, and we will only approve a listing once a company has passed our stringent in-house checks.
With that in mind, we also cannot guarantee the solvency or integrity of the suppliers that feature on Compare Holiday Money. We advise all customers to conduct their own due dilligence before transacting with a supplier and to take advantage of credit or debit card payments where available as these payment methods are typically covered by your bank in unlikely event that something does go wrong.
The suppliers featured on our comparison tables provide us with feeds that we use to update our exchange rate data, but these feeds are updated on a timer for technical reasons. This means that it is possible for a supplier to update their rates before we have had a chance to refresh the rates feed, and consequently the rates we show for that supplier will be slightly out of date until our feed has finished refreshing. To minimise the chances of this happening we refresh our feeds every five minutes, 24 hours a day, so the rates should never stay out of date for very long.
Contact details for all suppliers should be readily available and easily visible on their respective websites and order confirmation emails. If you are having trouble contacting one of the suppliers featured on our website, please contact us so we can assist you further.
Unfortunatly not. For insurance purposes our suppliers can only sell currency to residents of the UK. If you live in the Republic of Ireland please visit our Irish comparison website ComapareHolidayMoney.ie.
If we knew the answer to that question we would be very rich and retired by now! The nature of currency means that it will fluctuate all the time depending on many factors. On each of our currency comparison pages you can find a 7 day and 90 day history of the exchange rate that you can use to help you get an idea of how the current rate is compared to the past, but it is impossible to predict which way the rate might go in future.
Each of our currency buy back partners have their own procedures and requirements for the buy-back process, but broadly speaking you'll need to follow these four steps:
You will need to post your currency to the buyer (full instructions and postage details will be shown on their website) and you should receive your payment directly into your nominated bank account within three working days.
For more detailed information, please see our short guide on how to sell currency:
Yes. Look out for the 'Accepts Coins' column on our currency buyback comparison tables to see which providers will accept coins.
When you place your order you will receive the buy back rate advertised on the buyer's website, however this rate is offered at the buyer's discretion and under the condition that send your currency to them as soon as possible after placing your order. If the buy back rate change between the time you placed your order and the time it is received by the buyer, they may offer you a different rate that you do not have to accept; in which case they will return your currency to you minus return postage costs.
As a safeguard for both buyers and sellers, our currency buy back partners record the opening of every package on specially designed camera systems and the entire contents of the package are counted in full view of the recording equipment. In the event of a dispute, the footage can be recalled and viewed as evidence.
Most buyers will aim to pay you directly into your nominated bank account within 1-3 working days from the date they received your currency.
If you need currency but don't want to wait for home delivery, or if you would prefer to pick your currency up in person, we offer an interactive Click & Collect service that plots all of your nearest travel money providers on a single map so you can see in an instant who is offering the best rates near you.
Using the service is simple - just enter your location and select whether you want to sort the results by nearest stores or best exchange rates first and we'll do the rest. Remember to reserve your currency online first before walking in off the street or you may be given a lower rate.
For more information, our travel blogger Jade has made a quick Click & Collect video guide that you can watch here:
Yes, but you must order / reserve your currency online first. If you walk in off the street without ordering in advance, you may be offered a lower rate.
We have over 14,000 stores listed in our database, but not every supplier has a store or collection point where you can order currency.
We don't specifically list a Click & Collect service for currency buy backs, however if a particular supplier is listed on our sell currency page and they are featured on our Click & Collect map, it is likely they will buy currency over the counter. For more information we recommend you visit the supplier's website and read their buy back information.
Prepaid currency cards are a safe, cheap and convenient alternative to credit and debit cards and they are specifically designed for use overseas. Pepaid currency cards offer the flexibility and chip-and-pin security of a standard UK bank card but with much better exchange rates and lower fees. For more information, please see our prepaid currency card comparison page.
You can see a detailed breakdown of the fees and charges associated with each card on our prepaid currency card comparison page.
All cards are issued by MasterCard so you can use them anywhere in the world (including shops and ATM machines) that accept VISA or MasterCard.
Currency-specific cards (e.g. Euro or US Dollar) are better if you plan on spending them in the country/currency they are associated with because the fees are usually a lot lower. If you plan on visiting multiple countries or spending in different currencies, use a multi-currency card instead because currency-specific cards are more expensive if you use them outside of the intended currency (for example if you use a dedicated Euro card to pay for goods in dollars in North America).
Posted by Graham Morley on 16th January 2018
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