Frequently Asked Questions

We receive a lot enquiries from customers regarding our website or the products and services we feature. These enquiries often ask similar questions or seek the same information so we compiled this list to answer some of the more frequent questions we receive. If you cannot find the answer to your question here or would like further information, please contact us.

General

We have a strict onboarding procedure that all suppliers must pass before we will consider listing them on our website. This procedure includes a detailed questionnaire on the financial and legal status of the business and its directors. This information is checked and cross-referenced with a number of sources including Companies House, HMRC and the FCA. We also carry out an annual audit on all suppliers to check that their details are still correct and that they comply with our internal checklist of requirements.

However, we do not have any insight or control over the day-to-day trading of the suppliers that we feature on our website, and as such we cannot guarantee their solvency. We advise all customers to conduct their own due diligence before transacting with a supplier, and where possible to take advantage of paying by credit or debit card to benefit from the financial protection that these payment methods offer.

In the unlikely event that something goes wrong with the supplier after you've paid for your order, your funds may be protected depending on how you have paid:

  • Bank transfer you have no financial protection and you may not be able to recover your funds if anything happens to the supplier after you've paid. For this reason we recommend that you avoid paying by bank transfer and use a credit or debit card instead (our comparison pages allow you to filter suppliers based on the payment methods they accept).
  • Debit card your funds are protected in the event of fraud or non-receipt under the card issuer's product and service rules. If a supplier goes bust you can instruct your bank to make a chargeback request against the supplier's bank which means you have a good chance of recovering your money.
  • Credit card you have full legal protection under section 75 of the Consumer Credit Act. Section 75 states that the card issuer is equally liable with the provider of goods in cases where goods are not received which means your card issuer is legally required to reimburse you for the full amount (from £100 to a maximum of £30,000) if the supplier goes bust. However, it's worth noting that credit cards usually incur additional bank charges and interest (around £40 extra per £1000 spent) so you should balance up the benefits of full legal protection with the added costs of paying by credit card.

Occasionally, the rates we advertise are slightly higher or lower than the ones available when you click through to a supplier. Although we try to make sure our rates are as accurate and up-to-date as possible, in some cases this isn't always feasible and very small discrepancies may occur.

We do not know in advance when a supplier is going to update their rates; some change every minute while others may only change once or twice a day. To account for this, we update each supplier on a timer which can vary from a few minutes to a few hours. This means that when a supplier updates their rates we may not pick this change up for a short while until we run our next update. In these cases, the rates we are showing may be a fraction of a percentage higher or lower than those available when you click through to the supplier. The rate advertised on the supplier's website is the rate you will receive.

It's also worth noting that many suppliers offer us better exchange rates than those available if you go directly to them so be sure to use the referral links on our website to get the rates advertised.

Unfortunately not. For insurance and legal resons, our suppliers can only sell currency to residents of the United Kingdom. If you need to send (or receive) money to an overseas bank account, use our Money Transfers service instead.

Our international websites

We also offer travel money comparisons in the following countries:

Buying Currency

We don't provide currency ourselves or handle any payments, but we do provide an easy way for you to order currency directly with your chosen supplier by aggregating and comparing the exchange rates from dozens of sources in one place.

Ordering currency for home delivery

  1. Go to our Buy Currency page and select the currency you want to buy.
  2. Enter the amount of currency you want and choose your preferred payment method(s).
  3. Our comparison system automatically calculates the amount of currency you'll receive after any commission and delivery costs have been applied, so the best deals are always at the top of the table.
  4. Follow the link to your chosen supplier's website to place your order with them directly. Your order will be sent by insured Royal Mail Special Delivery and should arrive on the next working day after your order has been dispatched.

Ordering currency for in-store collection

  1. Go to our Click & Collect page and select the currency you want to buy.
  2. Enter your location.
  3. We'll show you all the suppliers offering your chosen currency within a 10-mile radius of your location.
  4. Follow the link to your chosen supplier's website to place your order with them directly. In-store collection times can vary between suppliers but in most cases your order will be available to collect within one working day of placing your order.

In the unlikely event that your postal order does not arrive, you will be fully compensated by Royal Mail for the entire value of your order including any postage costs. All currency orders are sent using Royal Mail's Special Delivery service which is trackable and fully insured for up to £2,500 per package (if your order is worth more than this, it will be sent in multiple packages at no extra cost to you).

All orders are sent using Royal Mail's Special Delivery service which is guaranteed to arrive on the next working day. Most currency suppliers will aim to dispatch your order on the same day if they receive your payment before lunchtime, or the next working day if your payment is received after this time. Accordingly, we recommend you order no later than three working days before you are due to travel. If you need your currency sooner, check out our Click & Collect page to find your nearest high street currency exchange.

Somebody at your address will need to sign for your package when it is delivered but it does not have to be you personally. If nobody is at home when Royal Mail attempt to deliver your package they will leave a calling card with details on how to collect your package from the sorting office or to arrange a re-delivery.

This is largely down to the discretion of the currency supplier. Most suppliers will only deliver to the home address of the person paying for the order, but a small handful will allow you to specify an alternative delivery address. We've highlighted this in the supplier's extended description (click on 'More Details' in the results table) if we know that they will dispatch to a different address.

Selling Currency

Each of our currency buy back partners have their own procedures and requirements for the buy-back process, but broadly speaking you'll need to follow these four steps:

  1. Go to our Sell Currency page and select the currency you want to sell.
  2. Enter the amount and choose whether you want to sell by post or in person.
  3. Our comparison system automatically calculates the amount of money you'll receive after any commission and fees have been applied, so the best deals are always at the top of the table. We also indicate the approximate cost of posting your currency using insured Royal Mail Special Delivery if you have chosen to sell by post.
  4. Follow the link to the supplier's website where you can follow their buy back instructions to complete your order. You'll need to either post your currency using the details provided or take your currency to your nearest store.

Most buyers will aim to pay you directly into your nominated bank account within 1-3 working days from the date they received your currency.

Yes, we indicate which suppliers accept coins under the 'More Details' section of the results table. Please note that a lower exchange rate may be offered for coins; check the supplier's website for specific details.

None of the suppliers we advertise will accept low denomination (e.g. under €1 or $1), rare, commemorative or collectible coins. The buy back service is intended purely for foreign exchange.

Most suppliers will use the prevailing buy back rate on the day they receive your currency which may be slightly higher or lower than the rate advertised. Some suppliers will guarantee the rate advertised online provided your currency reaches them within one working day of placing your order. If you are concerned about the exact rate you'll receive, we recommend you contact the supplier before placing an order with them.

All currency sent by post is opened and counted in full view of specialist recording equipment so disputes can be verified by both parties if needed. You can also request that your currency is returned to you, minus the cost of return postage.

Most buyers will aim to pay you directly into your nominated bank account within 1-3 working days from the date they received your currency.

Yes, a handful of suppliers will buy back currency that is no longer in circulation; we have indicated this in their extended description in the results table. You may be offered a lower rate for old or withdrawn notes so check with the supplier before placing your order.

Click & Collect

You can use our unique Click & Collect system to find your nearest travel money store and reserve your currency online for in-store collection. The benefit of reserving online is you will receive the supplier's online exchange rate which is often better than the rate you would have been given if you walked in to their store unannounced. This also applies to airports: you can reserve your currency online at the better rate and then pick it up from the currency kiosk in the departure lounge before you fly!

  1. Go to our Click & Collect page and select the currency you want to buy.
  2. Enter your location.
  3. We'll show you all the suppliers offering your chosen currency within a 10-mile radius of your location.
  4. Follow the link to your chosen supplier's website to place your order with them directly. In-store collection times can vary between suppliers but in most cases your order will be available to collect within one working day of placing your order.

Yes, but you must order / reserve your currency online to guarantee the rate shown on the supplier's website. If you turn up at the store unannounced without ordering online first, you may be given a lower rate.

Not all suppliers have stores or offer in-store collection. For those that do, we have over 15,500 collection points listed across the country, but stores are opening and closing all of the time which makes it difficult for us to maintain a completely accurate list. We update our stores list approximately once per year but this can vary between suppliers depending on how many stores they have. The supplier's website will contain an accurate list of their active stores so if you are unsure you can rely on the information they provide.

We don't specifically list a Click & Collect service for currency buy backs, however if a particular supplier is listed on our Currency Buy Back page and they are featured on our Click & Collect map, it is likely they will buy back currency over the counter. For more information we recommend you visit the supplier's website or contact them directly.

Last updated: 25 July 2019