4th October 2018
I never go anywhere else. Polite staff,always the best rate and if the rate in store is lower than the one on line just tell them and you get it at the higher rate. Most importantly Debenhams are usually in the top three on any comparison site for the best rate . Plus you get a five pound voucher off if you spend £20 in store. No brainier
3rd October 2018
Use this service 3 or 4 times each year (after comparing with other companies). Have always found exchange to be very competitive. Have never had a problem getting what I wanted. Staff extremely helpful Late on a Saturday afternoon, without having placed an order, went to get some euros and asked if they had Norwegian kroner and got both almost immediately. Great service, as always
20th September 2018
Purchased Euros in store.Store matched earlier online price .I requested 20&10 Euro notes which were given to me.Best rate is for Debenhams Card Holders,plus we had a £5 voucher for use I store.(has to be used on the day).
20th September 2018
Arrived on time. Wasn’t happy receiving so many 50 Euro notes. Ordered £800 was given 15 x 50 Euro notes. Will think twice about using this service again.
19th September 2018
Ordered £500 of euros online on a Monday delivered next day Tuesday morning, no fee no charge, very good service and a very good exchange rate at the time, no complaints, will use again if rates are ok.
5th September 2018
Very poor experience at Milton Keynes ordered money on line, turned up on day of collection sorry staff sick and no euros come back in 3 hours. This is not easy when disabled due to cancer. Turn up next day shut for an hour and 15 mins for lunch. Very poor service and they still have my money. They have email address and mobile number why don’t they let you know if there is s problem!
30th August 2018
Excellent service. Ordered Wednesday afternoon and delivered to me at home Thursday morning. Well done.
27th August 2018
Big banner headlines £5 voucher to spend in store!!! no you don't!!! you only get the voucher if you pick up your travel money in store,Hey ho! another life lesson, once bitten twice shy as they say
25th August 2018
Ordered €1700 yesterday morning and it arrived early today. will use this service again! Only thing I would suggest is more smaller notes instead of the majority of them being €50.
19th August 2018
After phoning their 0344 number and asking to be put through to Redditch store 3 times with phone being put down on handover I got through to a lad who told me he had my request of £1500 Croatian kuna I made the 40 minute journey to collect to get there and he say he only has £700 Fuming with the whole service start to finish
7th August 2018
Ordered online and delivered next day. My only criticism is the selection of notes sent, mostly €50 notes! Definitely not a 'mixture of high and low denominations' as stated in the FAQs.
29th July 2018
got my cash no problems 98000 thai baht
29th July 2018
Was too worried to use bank transfer as there's always a greater risk. Debenhams were superb. Paid by debit card and collected the next day with only a minimal difference between them and the best rate requiring a bank transfer. Still a huge benefit ordering online than the comparisons with the high street walk in rate. Also impressed eith the variety of Euro notes provided. Highly recommend.
23rd July 2018
No problems here but some people on here are complaining about being refused or asked for extra ID . Unfortunately this is the law .If you buy currency several times a year you will need to provide the relevant documents to comply with customs compliance. Every bureau should be abiding by these laws
19th July 2018
I went to collect money at specified time and they told me it had not even been ordered. They said the person responsible would call me that afternoon. They didn't call. I called that evening after about half an hour on hold who said they couldn't help, but someone would call me back. To cut a long story short, about 5 phone calls later, and over one month later, they still haven't refunded my money and I note there is no complaints line for Debenhams travel money, but I will be finding out what the address is. Please don't go here! I used Sainsbury's instead - great service.
19th July 2018
Thank you for your prompt response to questions about your service and also how prompt the money was received. You did everything as you promised. Would use the service again. A quick and easy way to exchange currency. I was impressed. Thank you.
19th July 2018
Fabulous service. I have never ordered online before as have always been reluctant. No need to worry as it all went very smoothly, and I got a really good rate.
3rd July 2018
Have always been very impressed with Debenhams until today. I went to purchase Euro’s and was advised that as I have purchased over £4000 over the last 12 months I have to provide extra security, I need to be able to prove where my funds have come from and provide extra documentation. So much for data protection and customer loyalty!!! Those are obviously overridden if you have a couple of holidays a year. Was made to feel like a criminal and will not return!!!
29th June 2018
Awful, specified a delivery date to be told I could pickup at 2pm or later which is not exactly helpful as I start early on the weekends to get tasks done. Requested cancellation after finding how difficult it was to get there at this time and was charged a £10 cancellation fee. Avoid IMO.
25th June 2018
Online Order was declined. Reason... I had spent too much money with them in a 12 month period. They have a max limit of 4k or so i was told by customer services. How bizarre. Punished for being a repeat customer.
23rd June 2018
Currency delivered with 48 hours before time given. Everything spot on would defo use again
21st June 2018
Fantastic service tonight from Sarah at Travel Money desk in Gateshead Metrocentre. She could see we were flustered as left til last minute. She was super efficient and friendly. A real asset to the business. Well done and thanks again Sarah!
17th June 2018
Excellent and speedy service highly recommend
16th June 2018
Been checking Euro rate online all week and finally on Debenhams site yesterday the rate increased substantially to 1.125. I called in at my local store to find a notice on the exchange window stating that the Euro rate is 1.114! I checked the rate online whilst in store and it had risen to 1.129! I showed the cashier my phone and they gave me the higher rate. I was a little concerned that other customers may not check this prior to Purchasing and would therefore be out of pocket. I visited the store again today and the same sign was displayed stating 1.114 but online was 1.128. Word of warning... check online before purchasing and challenge the cashier!
8th June 2018
Fantastic experience - delivered on time and a good selection of notes. Thank you
FREE £5 off £20 spend voucher in store plus preferential rates for Debenhams Cardholders. Extra 20% free when you load your leftover currency onto a Debenhams Giftcard. Collect your currency from over 100 stores nationwide, or have it delivered to your door.Visit Website
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