13th February 2019
I found ordering on line very difficult but on the 4th time of trying I managed to get my order excepted. However, by this time the rounding-up of the requested £500 had suddenly changed to rounding- down which of course took the total a fraction below £500 and thus I was charged £6.95 fee. When I complained I was informed that it was not in fact Debenhams I was dealing with but a faceless bank. I travel a lot and always worry about the rounding -up of rates never down. I will not be caught again by Debenhams.
12th February 2019
YOU DONT GET A £5 VOUCHER IF YOU ORDER ONLINE AND HAVE YOUR MONEY DELIVERED TO YOU. Very let down by this old fashioned sneaky small print trick from Debenhams. I was one of their credit card/account holders but will review after this experience. Lovely colour ad on the front page of travel money saying free £5 off £20 spend. This tipped the balance for me to order. After phoning to complain when no voucher was included with the money I was told about the small print. More fool me. Don't treat us like this Debenhams. It's underhand. If it was a transparent policy it should be up as a rider right next to the "free" offer. No wonder you're losing customers.
12th February 2019
Very good, easy to use and helpful
8th February 2019
Ordered online before 2pm, Currency arrived well before 1pm next day. Two e mails from Royal mail keeping me informed of progress. Unable to request any denominations of notes, but a sensible mix of brand new notes received. Best rate I could find on the day including free delivery
6th February 2019
Absolutely brilliant couldn’t have been easier I bought some aus dollars, the girl was so helpful , I would use them again and again,no problems excellent.
31st January 2019
Debenhams had excellent online service! Quick and easy to fill out the request form and pay by debit card. Found it to have the best exchange rate for the amount I needed. Ordered £550 worth of Euros and it was delivered to my home address the next day via Royal Mail Special Delivery before 1pm (you must order before 2pm for next day delivery). If you order less than £500, there's a £6.95 delivery fee, which really eats into your exchange rate, so its best to aim £500+. Only a few other companies had slightly better rates, but you need to buy £700+ to avoid the delivery charges. Was a bit nervous, as in the past I have always played it safe and gone into the supermarket to change money at the counter, but the rates are not nearly as good as online. So this time decided to take a risk... and it paid off! Whatever you do, don't pay by credit card as most banks will hit you with a whopping great fee! So now I can afford an extra few beers by the pool in Portugal!
23rd January 2019
Easy to order, arrived via special delivery, all money there. I was slightly hesitant due to other reviews but can't complain at the service and it was the best rate online.
14th January 2019
Abysmal, tried to buy travel money on a Wednesday to pick up Friday morning, nowhere did it mention I could not pick it up until after 2pm (too late for me to pick up) until I got the email confirmation of my payment. Rang up the helpline was told I had to ring back on Thursday morning to see if the bureau had enough Euros. They apparently didn't have enough to fulfil my order. The young man informed me blithely I could always get some in store as they would have enough in store. I wasn't impressed and said I wanted to cancel and he said if I waited a week the order would be sent back to head office and I would get a full refund. Today over a week later I get a phone call asking why I haven't picked up my money and I explain the situation to be told I will have to pay £10 to get my money back. I will never use Debenhams for travel money again.
10th January 2019
I had always brought from Debenhams but my last order was 50€ short and they said they would investigate after 5 phone calls iwas going on holiday they said it would be sorted by the time I returned and they would send me a letter never received anything from them or my 50€ . So I would say do not use as is anything wrong they don't care.
22nd December 2018
Do not use!!!!! Many other currency providers out there! They could not provide full currency so receipt with what they sent said change would be provided however full amount was taken from bank account. When queried I have to send screen shots of all receipts/order/info Poor poor poor Debenhams - never again!!!
16th November 2018
No option to choose denomination of notes, but otherwise excellent service.
11th November 2018
Never again with Debenham, should listen to reviews as poor customer service and reliability. Placed an order Tuesday for Croatian Kunas as was travelling Saturday early morning - manager assured me in person delivery will be in by Friday for collection, had a phone call Friday AM to say to confirm, went to collect 4.30 pm but was told half hour later - sorry delivery never arrived and no kunas available - was not pleased as I ended up having no money for my travel the next day
10th November 2018
My experience of buying and receiving the travel money from Debenhams was great. The rate was the best I could find online and the transaction itself was very easy and the cash came quickly, with free delivery as I had ordered above a certain amount with ordering for friends also. I was then left feeling deflated a few days later when I looked at my statement to find that I had been charged an extra £29.86 for a "card transaction fee" by my card provider for some reason. I will admit that just before clicking buy, there was a message to say you may be charged by your provider but I did ignore it as I have never been charged for anything like that before so essentially I know it is my fault but I just wanted to make people aware really that this can happen and now I haven't had the best rate for travel money as I thought I did. I will just go to the local post office and pay the cash in future to save any unwanted fees. So please be aware when ordering that it may end up costing you a lot more to buy your travel money through Debenhams online because although there is a message to say you MAY be charged, it still isn't very clear and there should be a list of banks/card operators who do charge. Debenhams I feel, only do the minimum required to advise of this in my opinion and should be looking after their customers better.
5th November 2018
Got Indonesian Rph, better rate than my usual supermarket supplier and could pick up within a couple of days from store. Was there when they said it was. Can’t fault them
2nd November 2018
Checked on line rate before going into a store, told cashier what online rate I found. The fact I mentioned I’d checked rate on line they were able to match current online rate. If you don’t mention you don’t get. Got better rate using my Debenhams card & received a £5 voucher to spend on something to value of £20 or over. Very impressed & would certainly recommend Debenhams service to anyone.
25th October 2018
I ordered £650.00 of euros before the cut off time and they were delivered the very next day via special delivery. The exchange rate was the best I could find (apart from going to companies i’d never heard of and would not trust). I agree with other comments about the large amount of €50.00 euros given as I got given the following for my £650.00. €50 x 11 €20 x 7 €10 x 3 €5 x 2 I think they should have given more of the smaller denominations. (Also I got no FREE £5 voucher)
24th October 2018
served by Rebecca i received a first class service and exchange rate
20th October 2018
Very good service and good staff. They also give excellent online rates!
19th October 2018
No problems arrived on time
19th October 2018
Annoyed that I checked the box for collection but it still went through for delivery! Called them first thing the next morning and they’ve said that can’t change it and it’ll be with me before 1pm on Monday! I said that I fly out on Tuesday and do not wish to risk not receiving my money and said that there is nothing she can do! Really annoying as you’d think it would be easy to cancel the order as it clearly hasn’t been dispatched! So now I have to risk the money not turning up before I fly out. Repeatedly suggested if I’m not in I can collect the next day even though I said I will be in another country by then! Poor service will stick to the post office or John Lewis from now on
4th October 2018
I never go anywhere else. Polite staff,always the best rate and if the rate in store is lower than the one on line just tell them and you get it at the higher rate. Most importantly Debenhams are usually in the top three on any comparison site for the best rate . Plus you get a five pound voucher off if you spend £20 in store. No brainier
3rd October 2018
Use this service 3 or 4 times each year (after comparing with other companies). Have always found exchange to be very competitive. Have never had a problem getting what I wanted. Staff extremely helpful Late on a Saturday afternoon, without having placed an order, went to get some euros and asked if they had Norwegian kroner and got both almost immediately. Great service, as always
20th September 2018
Purchased Euros in store.Store matched earlier online price .I requested 20&10 Euro notes which were given to me.Best rate is for Debenhams Card Holders,plus we had a £5 voucher for use I store.(has to be used on the day).
20th September 2018
Arrived on time. Wasn’t happy receiving so many 50 Euro notes. Ordered £800 was given 15 x 50 Euro notes. Will think twice about using this service again.
19th September 2018
Ordered £500 of euros online on a Monday delivered next day Tuesday morning, no fee no charge, very good service and a very good exchange rate at the time, no complaints, will use again if rates are ok.
FREE £5 off £20 spend voucher in store plus preferential rates for Debenhams Cardholders. Extra 20% free when you load your leftover currency onto a Debenhams Giftcard. Collect your currency from over 100 stores nationwide, or have it delivered to your door.Visit Website
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