After phoning their 0344 number and asking to be put through to Redditch store 3 times with phone being put down on handover I got through to a lad who told me he had my request of £1500 Croatian kuna I made the 40 minute journey to collect to get there and he say he only has £700 Fuming with the whole service start to finish
7th August 2018
Ordered online and delivered next day. My only criticism is the selection of notes sent, mostly €50 notes! Definitely not a 'mixture of high and low denominations' as stated in the FAQs.
29th July 2018
got my cash no problems 98000 thai baht
29th July 2018
Was too worried to use bank transfer as there's always a greater risk. Debenhams were superb. Paid by debit card and collected the next day with only a minimal difference between them and the best rate requiring a bank transfer. Still a huge benefit ordering online than the comparisons with the high street walk in rate. Also impressed eith the variety of Euro notes provided. Highly recommend.
23rd July 2018
No problems here but some people on here are complaining about being refused or asked for extra ID . Unfortunately this is the law .If you buy currency several times a year you will need to provide the relevant documents to comply with customs compliance. Every bureau should be abiding by these laws
19th July 2018
I went to collect money at specified time and they told me it had not even been ordered. They said the person responsible would call me that afternoon. They didn't call. I called that evening after about half an hour on hold who said they couldn't help, but someone would call me back. To cut a long story short, about 5 phone calls later, and over one month later, they still haven't refunded my money and I note there is no complaints line for Debenhams travel money, but I will be finding out what the address is. Please don't go here! I used Sainsbury's instead - great service.
19th July 2018
Thank you for your prompt response to questions about your service and also how prompt the money was received. You did everything as you promised. Would use the service again. A quick and easy way to exchange currency. I was impressed. Thank you.
19th July 2018
Fabulous service. I have never ordered online before as have always been reluctant. No need to worry as it all went very smoothly, and I got a really good rate.
3rd July 2018
Have always been very impressed with Debenhams until today. I went to purchase Euro’s and was advised that as I have purchased over £4000 over the last 12 months I have to provide extra security, I need to be able to prove where my funds have come from and provide extra documentation. So much for data protection and customer loyalty!!! Those are obviously overridden if you have a couple of holidays a year. Was made to feel like a criminal and will not return!!!
29th June 2018
Awful, specified a delivery date to be told I could pickup at 2pm or later which is not exactly helpful as I start early on the weekends to get tasks done. Requested cancellation after finding how difficult it was to get there at this time and was charged a £10 cancellation fee. Avoid IMO.
25th June 2018
Online Order was declined. Reason... I had spent too much money with them in a 12 month period. They have a max limit of 4k or so i was told by customer services. How bizarre. Punished for being a repeat customer.
23rd June 2018
Currency delivered with 48 hours before time given. Everything spot on would defo use again
21st June 2018
Fantastic service tonight from Sarah at Travel Money desk in Gateshead Metrocentre. She could see we were flustered as left til last minute. She was super efficient and friendly. A real asset to the business. Well done and thanks again Sarah!
17th June 2018
Excellent and speedy service highly recommend
16th June 2018
Been checking Euro rate online all week and finally on Debenhams site yesterday the rate increased substantially to 1.125. I called in at my local store to find a notice on the exchange window stating that the Euro rate is 1.114! I checked the rate online whilst in store and it had risen to 1.129! I showed the cashier my phone and they gave me the higher rate. I was a little concerned that other customers may not check this prior to Purchasing and would therefore be out of pocket. I visited the store again today and the same sign was displayed stating 1.114 but online was 1.128. Word of warning... check online before purchasing and challenge the cashier!
8th June 2018
Fantastic experience - delivered on time and a good selection of notes. Thank you
7th June 2018
Have used twice now and found the whole process effortless from start to finish. First time I collected as arranged, from my local store and this month I ordered again for home delivery. Each time it went smoothly. Would highly recommend
6th June 2018
Best rates staff great
5th June 2018
Absolutely brilliant service from start to finish. Ordered 900 Euros yesterday morning online, arrived this morning by tracked Royal Mail. It was mixed notes 50, 20, 10 and 5. There wasn't an option to choose the smaller denominations, but really happy with what we received, it was a competitive rate, and they included a £5 gift voucher as well. Would definitely recommend.
3rd June 2018
Very happy was offered all denominations of currency, the staff member very helpful money arrived on the date I requested. The only problem was small. I was not notified that my currency had arrived in the store via text as I expected,. I would use this provider again.
31st May 2018
Wanted 20 euro notes (plus remains small denominations) only for £500. Sent 8 x 50 notes! Not happy...../
31st May 2018
Excellent service - from ordering online to collection in store. Member of staff who served me was very efficient and friendly and the transaction was straightforward. On top if that I got a £5 voucher to use on a £20!or more spend in the store. Will use again if the exchange rate is still as good.
29th May 2018
Needed to cancel money as I didn't have correct ID (for 100 Euro) was charged £10 for cancellation. The plus side was I went into Thomas Cook and got a better deal and didn't need ID for just 100 Euro!
26th May 2018
Excellent, ordered on-line before 2pm, received my Croatian Kuna the next morning. Excellent service, would highly recommend, Very Good rate of exchange.
26th May 2018
After ordering Turkish lira with 2 separate transactions I was only given 1. After walking away from the kiosk my partner pointed out it wasn't enough , I returned immediately to the other member of staff who wasn't serving she looked straight at me and totally blanked me I then had to push back in the queue( which was long) to explain what had happened the assistant that blanked me I could hear her saying to her colleague I was returning and discussing what they had done . They both clearly no what had happened as soon as it was my turn didn't even ask for ID just gave me the rest of my money . Very poor customer service but only just read these reviews that others have wrote but it's clear that Debenhams don't take any notice of the feed back as they would do something about it ! So although the rate was the best always check what your given. I can't believe Debenhams allow this sort of service. Rant over
FREE £5 off £20 spend voucher in store plus preferential rates for Debenhams Cardholders. Extra 20% free when you load your leftover currency onto a Debenhams Giftcard. Collect your currency from over 100 stores nationwide, or have it delivered to your door.Visit Website
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