22nd July 2013
Terrible... made a change to policy. Just found out it was never done. Kept on hold for sooooo long! Called asgain, was promised a call back - never happened! Admin nightmare - stay away - can u imagine if this was a claim, not just adding a name... Terrible company
11th June 2012
Avoid using this company like the plague unless you enjoy constantly having to chase them with phone calls and the very worst in customer service, they have left us distressed and frustrated when trying to return home from the States to the UK after I was taken I\'ll. Please people do yourself a favour and shop elsewhere I really can\'t put into words how poor they are.
15th April 2012
I bought insurance for Direct Travel Insurance last year for a holiday. After purchase I sent them an email asking to be removed from their auto-renewal database and received confirmation that I had been. I thankfully never had to use the insurance. Just recently I received a letter telling me my insurance had been automatically renewed (despite confirmation it wouldn\'t be). I had to phone up to request the policy be cancelled and my money refunded. This was easy enough but the fact remains I shouldn\'t have had to because I\'d opted out of the automatic renewal (as per their instructions). If you do buy from Direct Travel Insurance and opt out of auto renewal remember to double check you really have been!
31st August 2011
In May 2010 I arrived at Seville airport to find it closed due to volcanic ash all flights that day were cancelled and the forecast was worse for the following day. The Easyjet gave us tickets to Heathrow from Madrid for that evening. Madrid is more than 300 miles away so we had to take a taxi, trains and a metro to catch that evening\'s flight. We landed at Heathrow only 5 hours later than originally scheduled from Seville, but £1,000 out of pocket. After many phone calls, emails, letters and expense we have now been denied all compensation as we took off within 12 hours of the original time. They have ignored my letter asking for the return of receipts and so now we have no way of claiming from our airline. It is all pretty shabby do not expect any satisfaction from them.
29th August 2011
I have used Direct Travel Insurance (DTI) for the 5 years now and always received a great service. Due to a pre-existing medical condition I had to call to sort out my insurance, the staff have always been helpful. During our last holiday I needed to seek medical help due to a allergic reaction. DTI were great when we got back, simply printed off the claim form from the website filled it in, sent my recipts and got my money back in less than 3 weeks just minus the £50 excess on the policy. Would definately recommend DTI.
28th August 2011
I held annual insurance with Direct Travel Insurance for several years and never made a claim. My daughter then went backpacking in South America, so we took out cover for her. However after having her camera, phone and some money stolen I am no longer satisfied with Direct Travel. Despite these three items being stolen at the same time, under the same police report and incident, she was charged the excess twice! The appalling service company seems to have gone downhill since changing underwriter from AXA to AIG. Look closely at policy; they have included every exclusion possible and use every possible tactic not to pay.
Direct Travel Insurance excels on excellent customer service, providing a range of cover to suit all individual budgets and needs. You can be confident in choosing us to insure your trip.Visit Website
The climate in the UK in February is not ideal for romance, but there are a few destinations reachable within a few hours which are perfect for declaring your love in the sun. What are the options? With... read more
Have you ever been on a flight and they come down the aisles with a big bag to collect your small change or unwanted currency for charity? Or you may have been on a flight and been offered ... read more
Alongside the main sponsor DHL, Compare Holiday Money is pleased to continue our sponsorship of Mica McNeill’s bobsleigh team which began with their amazing journey to the Olympics last year. They have b... read more
Latest exchange rates • Special offers & holiday extras • Click here for more details
As aggregators and publishers of exchange rate data we do not endorse or recommend any foreign exchange bureaux that appear on our website. Although we carry out stringent checks on the companies that feature in our comparisons, we cannot guarantee their solvency. Please conduct your own research before transacting with a company.
© 2019 Viridian Media Limited, International House, 142 Cromwell Road, Kensington, London, SW7 4EF | Company Registration Number: 10021682
Viridian Media Limited is an appointed representative of Financial Compliance Limited which is authorised and regulated by the Financial Conduct Authority.