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Essential Travel reviews

Good 3.0 / 5

Based on 5 reviews Write Review

19th November 2013

Not great. Easy taking the money but when I wanted to claim their underwriters were truly incompetent. Still fighting them 6 months later.

24th February 2012

I got an annual multi-trip with these guys. Great service and very easy to use+plus they have some nice competitions. No complaints from me.

20th February 2012

I got a backpacker insurance policy from them. They gave me 10% off and when I was a bit confused and used the pop up comment-on-the-website-type box, they got back to me and made things clear. I work in customer service now and that was good service!

20th February 2012

I bought a Backpackers Travel Insurance Policy from these guys and I must say I was very satisfied with their service. I had no problems getting hold of forms and they were easy to approach through their Twitter account @EssentialTravel when a few of my possessions went missing while on my travels and I needed to ask them questions regarding how to claim from them. I highly recommend them and thank them for the help I received from them when I needed it.

10th February 2012

I bought a single trip travel insurance from this company and never received any policy documents despite repeated efforts to get them. There was also no access to their website account - so I was left travelling wondering whether I was covered. Not recommended.

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  • I ordered £ worth of
  • My currency arrived on timeYes No
  • I received the notes I requestedYes No
  • Ordering was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
  • I sold
  • I was paid within three working daysYes No
  • I received the rate quotedYes No
  • Selling was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
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  • The transfer was completed within three working daysYes No
  • I received a good exchange rateYes No
  • I was kept informed on a regular basis Yes No
  • I would recommend this broker to othersYes No
  • I ordered a prepaid card
  • Topping up was easy and straightforwardYes No
  • The exchange rates and fees were clearYes No
  • The card was accepted everywhereYes No
  • I would recommend this card to othersYes No
  • The insurance policy was good value for moneyYes No
  • Claiming was simple and straightforwardYes No
  • Customer services were friendly and helpfulYes No
  • My claim was settled to my satisfactionYes No
  • I would recommend this insurer to othersYes No
  • Was your package delivered on time?Yes No
  • Did you receive the notes you requested?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Did you receive the amount you were quoted?Yes No
  • Were you paid within three working days?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Did you receive the rate you were quoted?Yes No
  • Was the transfer completed within three working days?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Was it easy to load funds onto the card?Yes No
  • Was the card accepted everywhere you used it?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Did the policy cover everything you needed?Yes No
  • If you made a claim, was it simple and straightforward?Yes No
  • Would you recommend [supplier_name] to others?Yes No

Essential Travel is one of the UK's leading independent online travel essentials providers. They offer great value travel insurance that is quick and easy to book; alongside all the other extras that will make your holiday safer, cheaper and easier.

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