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Essential Travel reviews

Good 3.0 / 5

Based on 5 reviews Write Review

19th November 2013

Not great. Easy taking the money but when I wanted to claim their underwriters were truly incompetent. Still fighting them 6 months later.

24th February 2012

I got an annual multi-trip with these guys. Great service and very easy to use+plus they have some nice competitions. No complaints from me.

20th February 2012

I got a backpacker insurance policy from them. They gave me 10% off and when I was a bit confused and used the pop up comment-on-the-website-type box, they got back to me and made things clear. I work in customer service now and that was good service!

20th February 2012

I bought a Backpackers Travel Insurance Policy from these guys and I must say I was very satisfied with their service. I had no problems getting hold of forms and they were easy to approach through their Twitter account @EssentialTravel when a few of my possessions went missing while on my travels and I needed to ask them questions regarding how to claim from them. I highly recommend them and thank them for the help I received from them when I needed it.

10th February 2012

I bought a single trip travel insurance from this company and never received any policy documents despite repeated efforts to get them. There was also no access to their website account - so I was left travelling wondering whether I was covered. Not recommended.

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  • I ordered £ worth of
  • My currency arrived on timeYes No
  • I received the notes I requestedYes No
  • Ordering was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
  • I sold
  • I was paid within three working daysYes No
  • I received the rate quotedYes No
  • Selling was easy and straightforwardYes No
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  • The transfer was completed within three working daysYes No
  • I received a good exchange rateYes No
  • I was kept informed on a regular basis Yes No
  • I would recommend this broker to othersYes No
  • I ordered a prepaid card
  • Topping up was easy and straightforwardYes No
  • The exchange rates and fees were clearYes No
  • The card was accepted everywhereYes No
  • I would recommend this card to othersYes No
  • The insurance policy was good value for moneyYes No
  • Claiming was simple and straightforwardYes No
  • Customer services were friendly and helpfulYes No
  • My claim was settled to my satisfactionYes No
  • I would recommend this insurer to othersYes No

Essential Travel is one of the UK's leading independent online travel essentials providers. They offer great value travel insurance that is quick and easy to book; alongside all the other extras that will make your holiday safer, cheaper and easier.

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