Barry Hubbard
11 July 2020
Bought £3,303 worth of Euros
11 July 2020
Fantastic service, ordered Friday PM, money delivered Saturday AM.With a £75 wine
voucher, superb company to deal with, thank you.
ICE PLC replied
Hi Barry,
Thank you very much for your review.
We're so pleased you were happy with our home delivery service and hope you enjoy the wine voucher too!
We look forward to helping out on your future trips and do appreciate you taking the time to leave us a great review.
Thanks,
Lucy
Steve
3 July 2020
Ordered a prepaid multi-currency card
3 July 2020
Trying to check my pin on the app but there is nowhere to check it even though it says you can!!
ICE PLC replied
Hi Steve,
I do apologise for the delay with our response, due to the current situation we haven't be able to respond as quickly as we normally would.
I'm sorry to hear you were having problems checking your PIN on the app. If you log into your Clear card account on https://www.iceplc.com/help-support/clear-card then you should be able to retrieve your PIN details.
Please note that you are not able to view your PIN on the mobile app or when logging into My Account on your mobile so you will need to use a desktop device.
If you are still unable to check your PIN using My Account online then you will need to contact the Clear Card Services team on 0800 056 0572 which is available 24 hours, 7 days a week.
I hope this helps resolve your query and please do accept our apologies for the delay with our response.
Thanks,
Lucy
John burford
17 February 2020
Ordered a prepaid multi-currency card
17 February 2020
I wish I had never seen this card
Once I have used the cash on it I’ve finished with it
It is absolutely rubbish
ICE PLC replied
Hi John
Thank you for your review. We are sorry that you are not happy with our product. Would you kindly email us on icedirect.callcentre@icecurrency.com with a more in-depth description for why you feel the way you do about our Card.
Thanks again
Elaine
CT
7 February 2020
Ordered a prepaid multi-currency card
7 February 2020
The app is pretty useless; tried with two debit cards to load money onto it without success. I eventually resorted to logging on to my account via a laptop and that worked. So ICE - get your app sorted!! Having read the other reviews I will get another card from another supplier as back up.
ICE PLC replied
We are so sorry that you have not found our app up to standard. We will report this to the relevant people. We are pleased to hear that you managed to log into your account via your lap top and we are sorry for any inconvenience caused. Would you kindly email us directly on icedirect.callcentre@icecurrency.com to explain more about the problem you encountered with our app.
Thanks
Elaine
John burford
27 January 2020
Ordered a prepaid multi-currency card
27 January 2020
This card is an absolute waste of space , won’t let me load money online , you ring up and get someone who can only speak VERY poor English , I wish I had never seen this pathetic excuse for a travel money card
s.m.
26 December 2019
Ordered a prepaid US dollar card
26 December 2019
Have used the card for years. Yesterday could not load it on the app (card invalid) and when i eventually managed through their website i was told the pin was wrong (impossible as i have it noted down). i am travelling and this card has been useless and a headache tbh. if they were experiencing problems it would be good to get notified.
ICE PLC replied
Hi Customer
We are really sorry that you are having problems with your card. Would you kindly email us with your problem to icedirect.callcentre@icecurrency.com so that we can investigate. We need to establish whether this is an old ICE Travellers Cashcard or one of our new ICE Clear Cards which only started in January this year. Once we know this, we will know how to help you.
Thanks, Elaine
Mike Purseglove
7 December 2019
Bought £1,000 worth of Japanese yen
7 December 2019
I ordered Japanese yen yesterday and my cash was delivered early this morning (Saturday which I had not paid extra for). This was also the best rate I found online.
The amounts chosen were well distributed between 1,000, 2,000 and 5,000 yen notes. This is great as Japan is a cash driven society and you need to have flexibility when paying for services and even in restaurants.
Will definitely use again (assuming the rates remain competitive)
ICE PLC replied
Hi Mike,
Thank you very much for your review.
We're delighted to hear you were happy with the rate you received and your currency was delivered promptly. Our team try to give a good mix of denominations so that you have a variety to spend on your holiday.
We look forward so being of service to you in the future and do hope you have a fantastic trip!
Many Thanks,
Lucy
ROBERT TYRER
28 November 2019
Ordered a prepaid multi-currency card
28 November 2019
With reference to my previous post and the response from ice.Yes i do understand you have a rate of 1.1669 for the euro which is for collection only but you also have a quote of 1.1574 listed on the homepage which is reasonable to assume is the rate you will receive for topping up your clear card online.But when you log on to your card the rate is only 1.1442.This is misleading so i have decided not to continue with this card.
ICE PLC replied
Hi Robert,
I am really sorry to hear you're not going to continue with the card. The rate for the Clear card is shown when clicking on the 'Prepaid Travel Card' option on our home page. The rate shown is offered for new Clear card customers who wish to purchase a Clear card and also for existing customers who wish to top-up their card. If you log into your Clear Card account initially then the rate shown will be the previous rate from the last time you topped up your card. However, if you log onto your ICE Clear card account after you have topped up then it should show that current day's rate for the Euro which will be the same as what is offered on our homepage under 'Prepaid Travel Card'. I hope this explains things a little better and I do hope you will consider using us again in the future. Kind regards, ICE
ROBERT TYRER
27 November 2019
Ordered a prepaid multi-currency card
27 November 2019
I was attracted to this card because on their homepage the rates for the euro appeared to be good.Today they claim to be offering 1.1517 for the euro which is a competitive rate,but when i log on to top up this card i am only offered 1.1442.The homepage is misleading and if this continues i will cancel the card.
ICE PLC replied
Hi Robert I am sorry for the confusion with our rates for the Euro. The rate showing on the front of our web site page is for the best rate you could get for the Euro on that day across all of our services - today it is 1.1669 if you 'click and collect' from our branch at Waterloo. For an up to the minute rate for the ICE clear card you need to select the clear card option. Please accept our apologies for the inconvenience this has caused and we will pass your comments to our web team. Kind regards ICE
Kevin Ross
22 October 2019
Ordered a prepaid multi-currency card
22 October 2019
I have been an ice customer for a number of years, but I am very unhappy with the clear card. It has been debited charges by yourselves over 40 times in less than 3 weeks. Many times the machines spit your card out as it isn't recognised even though I only use machines that claim to recognise Mastercards. I believe it getting ATM charges even when not recognised!!
I have been in Hong Kong, The Philippines, Taiwan and now Japan.
I have seen reports on the internet of other customers of lIce's having similar problems. Ice's card is a real liability, Here in Okinawa the only machine it was recognised in was the airport. In Taipei it was hard to find one, but I could. These costs, and the lack of response from my request for support, only somebody replying saying actually this isn't my team's problem, what a useless reply.
ICE PLC replied
Hi Kevin, Thank you for the review, I am sorry you have had this bad experience and we do believe that the ICE Clearcard team have now been in contact with you and hopefully they have resolved this issue to your satisfaction, however if you do have any further issues please come back to us directly and we will look into this for you? Many Thanks Darren