6th September 2016
Do not get this one if going to Canada as we did. It never worked at all and we phoned customer services several times. Took very long time to get through they issued a new pin but it still didn't work, then found they'd cancelled the access completely. Had to use my normal credit card then use the Ice card to pay off the bill when we got home. We were on a 3-week motorbike tour so it was a real pain. Never again.
16th July 2016
Brilliant company, does exactly what it says on the tin. Customer service and back up is second to none. Highly recommended. I purchased a couple of thousand pounds worth of Euros early AM whilst the Euro referendum results where coming in. The rate that was offered was very high but the pound was tumbling fast. ICE honoured my purchase rate, even though just moments later it was down by more than 10 cents to the pound. I was worried that I may not receive my money as I had never used an online service before, but they came through brilliantly.
7th June 2016
I was very worried about ordering currency online but I needn't be; it arrived exactly when they said it would. I ordered it on Sunday evening and it arrived tuesday lunchtime. Would definitely recommend!
6th June 2016
Ordered and chose to pay by bank transfer. My bank rejected the payment the first time round but I got an e mail reminding me to pay so knew something was wrong. Currency arrived the next day
31st May 2016
Had nothing but problems with this company since ordering our travel card, receiving it, trying to top up, trying to get in touch whilst abroad and the card being cancelled for no apparent reason. The staff seem to have no idea what's going on & are so rude when you have no option but to go through to the wrong department because the other phone number isn't working. Complete waste of time money & effort - spent most of my holiday abroad trying to get in touch with them to tell them my card isn't working for them to tell me "I'm not trained in that department" not to mention the amount of money I have probably spent trying to ring in the first place! I have even tried emailing them and texting them numerous times with no reply. Would not recommend them to anybody.
22nd May 2016
i have used this company 3 times and had no problems. I used Heathrow and it was easy and quick.
17th April 2016
Ordered 6.00pm on Monday, received 11.00am on Wednesday. Good range of notes. Excellent service will use again.
9th April 2016
Ordered euros just before 3pm on Wednesday and they arrived next day at 10.30am, very easy to order, will use again.
25th March 2016
Order placed by 11am, currency received before 11am following day. Fantastic service. Although not asked for a good range of denomination sent which made life much easier.
23rd May 2015
First time to use an on line currency exchange company. Set up my on line account in minutes. Ordered Euros late on a Thursday Evening and paid paltry sum of 99 pence for Sat delivery. Order arrived on time will definitely use again. Great experience.
20th May 2015
Can not fault at all ordered 11am Tuesday arrived midday wednesday. Good mix of notes. No issues. Will definately deal again.
19th May 2015
I was very worried about ordering currency online but I needn't be; it arrived exactly when they said it would. I ordered it on Sunday evening and it arrived by this lunchtime. Would definitely recommend!
9th May 2015
After reading the reviews on this company and because they offered the best exchange rate I decided to order online. I ordered my Euros late Thursday afternoon and my currency was delivered by Friday lunch time. Website was self explanatory and easy to use. Thank you and I will definitely use and recommend again.
22nd April 2015
Very easy website. Ordered late on Friday. Money arrived Tuesday morning Very good rates - First class service Will use again.
12th March 2015
This was my 1st experience of ordering Turkish Lira online as the rates advertised were higher than the usual high street shops and I must say that the companies service was first class. Delivery in the form of various note denominations was received within 2 days which was highly appreciated.. I have since used their service again ordering Euros this time and the transaction proved to be exactly the same as my first experience proving that the company is reliable and my original experience was not a one off. I am prepared to rate their service as 100% and would recommend them to anyone
19th February 2015
Absolutely fabulous.. Best exchange rate and first class service..No commission and free delivery..Would recommend to anyone !!
15th February 2015
I bough travel money from ICE last week .It was my first experience .Was very concerned and worried when system gave only one payment option - transfer founds online.I have decided to take risk and transferred £6000 to ICE plc bank account .Was very surprised and happy when on Saturday I received pack of brand new euro notes.I would defenatelly use this company again and advice everyone to do so.
25th June 2014
Have always bought holiday money from the high street, after following the online rates decided to give it try. Ice consistantly had the best rates and good reviews so gave them a try. Small problem setting up my online account but that was my fault. Phoned the call centre and they could not be more helpfull. Sorted my order quicker than I could do online , very friendly and knowledgeable. Ordered Tuesday morning came next day at midday. No more walking round the high street checking the rates for me. Great service and great rates.
20th June 2014
Ordered money for two people over phone. Girl very helpful, and money arrived 12noon the next day as promised. Will definatly use them next time
19th June 2014
Very impressed! I ordered my Euros yesterday mid morning and they arrived this morning. The website was uncomplicated and the or ordering process was easy. I used their standard delivery service to arrive within three days. I ordered before 3pm yesterday and had an email to let me know the package had been dispatched within a few hours of placing the order and the package arrived this morning. I would recommend ICE and I will certainly use them again.
8th May 2014
I recently exchanged US $200. currency at ICE's counter at JFK airport for chinese RMB. I received just over $1000. RMB, of which $600. was counterfeit!!! Unfortunately, this was just before I boarded my flight and I only realized it was counterfeit when I attempted to pay the cab driver from the airport in Guangzhou. When I returned to JFK the following week, with receipt in hand and two witnesses as back up, they refused to refund me. I even attempted to report it to the Port Police, who says these incidents are 'customer service issues'. Try to avoid using currency exchanges altogether if you can, and get an international credit and debit cards. If you MUST use cash (like when visiting China), exchange it at the bank of the country you visit (less likely to get counterfeit, more likely to be reimbursed.
24th April 2014
Couldn't be more pleased with the service provided i went on line ordered euros and within 24 hours as stated i had then in my hand, I received several email's keeping me in touch with everything, first class service would certainly recommend.
24th March 2014
I've used ICE Money a number of times now for a variety of currencies including NZ$, S$, Dirhams and Euros. I find their rates competitive and service excellent. I particularly like getting a guaranteed Saturday delivery for 99p.
7th February 2014
If you live in N.I don't even bother, I tried to get a card and my husband also tried and apparently we couldn't be found on credit scoring. I have had no bother with any other company.
12th December 2013
Used ICE on many occasions now and have no hesitation in recommending them. The personal touch their staff give is superb!Great rates, great service you cant beat it!
ICE PLC are one of the largest retail currency exchange operators in the world, with a combined annual group turnover in excess of USD 1.8bn. Founded in 1973, they now own over 300 branches worldwide, and operate in over 65 airports across 4 continents.Visit Website
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