28th July 2018
ICICI charges unjustified commissions. They charge typically 8-9% rate over the mid. On top of it they have a hidden charge of 4% that they don't quote but is a currency charge written in footnotes. Strongly advise not using ICICI
3rd July 2017
Pathetic service. It's a deadlock. I am not able to access my own money just because of stupid OTP process. It's inconvenient to make transactions online especially when you are abroad and your mobile number is not working. And pathetic customer care.
3rd April 2017
The 5 star reviews are obviously mostly fake. Worse bank experience in my entire life and to be brutally honest does not even deserve the 1 star rating. Here are some of the reasons / experiences which I had that prompted me to write such a bad review: 1. They have the tendency to ignore your calls and emails and when they promise to call you back they will not do so and you have to be the one to initiate the call. 2. Do not expect them to give you updates automatically you have to chase them up by email and phone and even then it is not always a success. Also, on the rare occasion which they respond the email is not helpful and all they have is an excuse that they are waiting for another team to deal with the issue. 3. Loads of issues which leads to the delay of payment and quite frankly as one of the most basic function of any banking institute this is very disappointing. Money have left our account and miraculously it will be reversed back into our account couple of days later without a reasonable explanation. Obviously, when contacted them about this their respond was extremely slow and unhelpful. Hence, why I am baffled as to why they have received that many 5 star ratings and most of the are probably simply bots to boost their rating.
28th November 2016
Tried to order Chinese yuan but my identity couldn't be verified which doesn't make sense and has never happened before. I rang them up which was a complete waste of time and spoke to someone from India I believe, this person was most unhelpful and said if it didn't work online then I couldn't proceed. No attempt made to put my order through by phone or work out why there was a problem. Utterly useless.
11th October 2016
Disgusting services.. pathetic customer service ....very unhelpful bank .was aboard and these guys blocked my visa debit card ..have been struggling frm 4days to get it unblocked Nd get d international feature enabled they r just passing the call to next person in different departments and asking me to generate new pin Nd even after it confirms dat it was successful d card is nt allowed to do transactions...I have no words for these ppl...feels handicapped ..my account my money and m nt able to withdraw..in emergency situation here !!!
13th September 2016
I ordered a rupee prepaid currency card in good time for a six week trip to India. I then spent the next 5 weeks phoning and e-mailing to get the card delivered. I have been passed from pillar to post and 3 days before departing finally got someone to actually do something and the card was sent special delivery an arrived the day before we departed. I loaded the card to the max, £2,200.00 and then attempted to open on line banking to monitor its use and balance. Couldn't get access. So called again to be told the card would be active in 7-10 days time!!! As i type I am on hold (and have been on and off all day) trying to get the card activated. I have been told so far... we'll call you back, they didn't, ...we'll send an email to a UK branch tomorrow to activate it... too late, need it for tomorrow... go into a London branch to get the card activated, no good, same reason, and frankly I don't believe them anyway. I wish I'd never started this process, and I'm down £2,200, and I am dreading my phone bill. Travel to India.... forget it, try the USA instead, they have banks that work...and I'm STILL in hold......
3rd June 2016
Tried to get some foreign currency for my holiday. They could not verify my identity. What is this rubbish? Well, they've lost a customer.
31st May 2016
Apart from the small issue that I could not order using my name (the website will deny you from progressing if your given name is shorter than 4 characters) I had no problems ordering from ICICI. Rate was good. Better than what local retailers could offer as long as you order above a certain amount. Ordered on a Friday. Currency arrived on Saturday morning.
27th February 2016
Most unqualified employees, no knowledge of banking rules or too smart to disguise it as idiots. Very slow in crediting the account or even answering enquiries. Most of the employees have answers (talking points), "please send an email". Very frustrating. Have been trying to open an NRE account for the last three months. Account has been opened but money has not been credited even after 5 weeks though already taken out from my other account. Nothing but heart ache.
26th February 2016
customer service is ssly bad to d the core.not doing the procedures on time.for opening an savings acc it took 3 weeks and for current acc more than 3 weeks.ppl dont suffer by chosing this
30th December 2015
The twitter must highlight the lucane of the ICICI bank , as its cheating millions of customers holding accounts and amount of NRIs, the twitters the media must cover for its lapses .even till date the money not credited even after 10 days of the transfer of money from abroad, why this much cheating by this icici bank people must stop transactions with this ICICI bank and the banks abroad must stop understanding with this bank and swithc over to some good bank where in good service instant service provided, since icici bank holding accounts and as well cheating and blackmailing the customers .First stop banking with this icici bank
18th November 2015
The customer service u all have is a joke ... Very disappointed and waste of time n money -- yea as if u care .. Worst banking system -- if there was negative ratings I would have still give for that ..
11th November 2015
PLACED AN ORDER FOR CLOSE TO £2500 FOR EUROS & RECIEVED NOTHING. NO CONFIRMATION > MY BANK (HSBC) CONFIRMED THE MONEY HAS BEEN DEBBITED BY ICICI. ICICI CANNOT FIND MY PAYMENT WHAT A S*** BANK RESULT = £2500 LESS ON MY HOLIDAY ! ICICI IS A FRAUD & SHOULD BE AVOIDED
28th October 2015
Verified no problem and money arrived next day as promised. Great rate. Happy customer - would use again.
28th October 2015
Site is an utter joke! Can't verify my identity yet I have lived at my address for ages, been on the electoral roll for ages, had the same name and DoB my whole life! Wouldn't touch with a barge pole till they sort out their useless system!!
26th October 2015
I tried ordering in June 2015 and could not be verified! Tried again October and exactly the same. I have lived at the address nearly 2 years, on electoral roll, ex police officer, no criminal record or civil debts etc etc. Why I cannot be verified is beyond me. I phoned and they cannot tell why except "computer says no". I told them that they had lost my business twice and, looking at reviews, plenty of other peoples and that they needed to sort out their checking system. Didn't seem too bothered but their loss. I used Moneycorp again and the rate had increased with them between my initial check and then placing order so at least got a benefit out of ICICI's appalling system and customer service.
13th October 2015
I ordered EURO's £750 worth and i was sent a INDIAN RUPEES ??? ... i managed to get a Chicken Tikkha Masala and Vindaloo from my local curry shop with these rupees. He gave me monopoly money as change... i HAVE NO MONEY NOW :(
23rd September 2015
Great rates but like so many before me, I didn't pass their security check. All they ask for is your name and address. I've been on the electoral roll here for over 10 years, but I still somehow failed the check. Waste of time.
17th September 2015
Excellent speed of service and mix of notes. I ordered Thai Baht, Singapore dollars and Euros as well as the main order for Australian dollars. Easy to add different currencies to the basked. All good.
7th September 2015
Very good customer service, very quick delivery. Ordered £ 1,400 in Rands, happy with mix of notes even though they could not guarantee. First time dealing with them and will happily use them again and recommend!
4th September 2015
Unlike some reviewers I had no problems at all with placing the order, verification or delivery which was prompt (next day). However I was disappointed to find that of the 1340 euros supplied, 1200 were in 50 euro notes. As we will be holidaying in a fairly rural area with mainly small businesses this is going to present a problem as they tend to hate large notes as it takes all their change, and find that the banks in the towns do not welcome tourists just dropping in to change their money. I usually use the Post Office but this time thought I would take advantage of the better exchange rate, but this was definitely an error of judgement as at least with the PO I get mainly 20 euro notes or smaller. Not sure that the better exchange rate would be worth using them again. I would only recommend to others if large denomination notes aren't a problem.
25th August 2015
Wary as didn't show https, but as others had used successfully went ahead (against better judgement.) However couldn't verify so pointless. Account shows no transactions. However, ordered easily from Post Office at exactly the same rate and at a much lower CC fee. Collect next day. Will use PO every time from now on.
28th July 2015
I cannot flaw this service. ordered over 1000 euros and was dispatched the following day. Identity verification process was not a problem and my post code / area might have played a part in quick verification.
27th July 2015
Placed my order online on a Friday before the 2:30pm cutoff in order to take advantage of the next day delivery. Received delivery of my travel money the next day, which was a Saturday before 1pm. Great service, hence my 5 star rating. Will definately use ICICI Bank again in the future.
23rd July 2015
I also was told My identity could not be verified. I have lived at my address for 7 years and have a mortgage on the property, as well a s other financial products, so my credit rating is all linked to this address. Also on electoral roll. I used their own address finder to pick the address.....there is no reason I can't be found. I rang and asked what they were checking my address against and they can't tell me because they have no idea! Their loss- I was going to put several thousands of.pounds through their bank!
ICICI Bank UK PLC offers attractive rates on Travel Money for over 60 currencies and free next working day home delivery on all orders over £700. Orders can only be placed between 9am until 2:30pm on a working day and cannot be placed after 2.30pm on working days or anytime on weekends and Bank Holidays.Visit Website
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