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insurewithease reviews

Very Poor 1.0 / 5

Based on 2 reviews Write Review

Jason Simionato

20th February 2016

Hopeless. I purchased the 'Platinum' cover. And lost my jacket. They told me I had to provide either a stolen item report, or a 'loss item' report from the police. How can I obtain a 'loss item' report. Absolute joke..

  • The insurance policy was good value for money
  • Claiming was simple and straightforward
  • Customer services were friendly and helpful
  • My claim was settled to my satisfaction
  • I would recommend this insurer to others

LukeR

3rd July 2014

Avoid at all costs. Claimed for stolen luggage following an armed robbery which took place on my holiday. I had purchased platinum cover at a cost of £100, hopeful of receiving optimum service and the most extensive cover. Three months after making my claim, I've not received a penny; indeed, I have not been informed that the claim is accepted even in principle. I have submitted Evidence from the police in South Africa where the incident occurred as well as receipts for as many items as I could and invoices etc for the part of the holiday I was forced to cancel (we flew home straight after). However, I am repeatedly fobbed off, ignored, threatened that an external investigator may be required to look at the claim (even though insure with ease uses a third party claims handler in any event) and told that they need 20 working days to consider documents which I have provided. Would not wish them upon my worst enemy; my fiancée paid £20 for her basic insurance with another well known company and received a payout within days as well as very sympathetic customer service given the ordeal we had been through!

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insurewithease.com has insured over 550,000 UK travellers since they launched in 2007. Their focus is to provide customers with a choice of travel insurance cover that is quick and easy to buy online, enabling you to make an informed decision and choose the right cover for your holiday.

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