Compare Holiday Money Logo
UK Flag Ireland Flag

John Lewis Insurance reviews

Poor 2.0 / 5

Based on 3 reviews Write Review

15th December 2016

I bought the travel insurance for my Christmas trip to France (5 day trip). I rang JL travel insurance as they have announced a possible strike action by BA which might mean either horrible delays or cancellation of my flight. To start with the lady had no idea there was a strike going on. She told me that cancellations are only refunded I am the one who is unwell and have to cancel. If my flight gets cancelled or delayed that has nothing to do with them and if I wanted a refund I need to contact BA to get refund, they do not cover anything. I got the premium insurance.

  • My currency arrived on time
  • I received the notes I requested
  • Ordering was easy and straightforward
  • I would recommend this supplier to others

13th January 2014

Looks to me that john Lewis is just the same with their travel insurance as they are with their house insurance. Tried to get some travel insurance, apparently don't want to know if you are over a certain age. I am 68 with no medical symptoms and don't take any kind of medication. Same with house insurance we had subsidence 23 years ago but it was also a no no. So john Lewis looks like you only want completely safe people.

28th August 2011

I have never had to claim on my travel insurance before and I was very upset when our honeymoon had to be cancelled due to a pre-existing injury giving me trouble. The claim took about a month to process and they were easy to deal with and the claim was paid promptly, which was a massive relief at what was already a distressing time for us. I would be more than happy to recommend this travel insurance as it did what a travel insurance policy should do and covered me when the worst happened.

Write a review of John Lewis Insurance

Your name

Your rating

Choose a rating - Click to rate (required)
1 Star 2 Stars 3 Stars 4 Stars 5 Stars

Your review

Optional questions

Please tell us which product or service you are reviewing so that others visitors can get a better idea of your experience:

  • I ordered £ worth of
  • My currency arrived on timeYes No
  • I received the notes I requestedYes No
  • Ordering was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
  • I sold
  • I was paid within three working daysYes No
  • I received the rate quotedYes No
  • Selling was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
  • I transferred to
  • The transfer was completed within three working daysYes No
  • I received a good exchange rateYes No
  • I was kept informed on a regular basis Yes No
  • I would recommend this broker to othersYes No
  • I ordered a prepaid card
  • Topping up was easy and straightforwardYes No
  • The exchange rates and fees were clearYes No
  • The card was accepted everywhereYes No
  • I would recommend this card to othersYes No
  • The insurance policy was good value for moneyYes No
  • Claiming was simple and straightforwardYes No
  • Customer services were friendly and helpfulYes No
  • My claim was settled to my satisfactionYes No
  • I would recommend this insurer to othersYes No
  • Was your package delivered on time?Yes No
  • Did you receive the notes you requested?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Did you receive the amount you were quoted?Yes No
  • Were you paid within three working days?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Did you receive the rate you were quoted?Yes No
  • Was the transfer completed within three working days?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Was it easy to load funds onto the card?Yes No
  • Was the card accepted everywhere you used it?Yes No
  • Would you recommend [supplier_name] to others?Yes No
  • Did the policy cover everything you needed?Yes No
  • If you made a claim, was it simple and straightforward?Yes No
  • Would you recommend [supplier_name] to others?Yes No

As part of the John Lewis Partnership, we believe that everything we do should be straightforward, great value and come with a reassuring extra level of service. At John Lewis Insurance (formerly Greenbee), we work with a panel of carefully chosen insurers to offer a full range of insurance products and services. These partners are as committed to delivering outstanding customer service as we are.

Visit Website

Compare Holiday Money Newsletter

Find out more

Why sign up?

  • Latest exchange rates delivered weekly to your inbox
  • Analysis of the latest currency news and our market predictions
  • Exclusive special offers and currency sales
Theatres Around the Globe

Theatres Around the Globe

Posted by Holly Burgess on 20th April 2017

  Art is a universal form of communication which can be appreciated by anyone, no matter where you are. When I find myself sat in the audience of a theatre, it is not just the performance I admire. The ar read more

Beach Breaks on a Budget: Bulgaria ranked Europe’s Cheapest Destination

Beach Breaks on a Budget: Bulgaria ranked Europe’s Cheapest Destination

Posted by Matthew Weston on 16th April 2017

Bulgaria has slashed the costs of staying its country, making it the cheapest destination to go on holiday in 2017. The Post Office’s Holiday Costs Barometer works out the costs of items in certain reso read more