Amanda
10 March 2020
Bought £400 worth of Euros
10 March 2020
In a rush at the airport and changed £400 into Euros. High Street price would have got me Euros of 456. Money Corp gave 320!!! Disgusting. Yes I should have clocked on. I knew I would pay more but come on! Please do not cut and paste the same answer everyone gets about your costs. No one believes it. You are charlatans.
Outrageous rip off
6 March 2020
Bought travel money
6 March 2020
We would give them minus stars if we could, only upon arriving in Morocco did we realise how badly Moneycorp at Gatwick ripped us off. We should have known better than buying at the airport but they barely gave us half of the going rate. Foolish in our behalf but how they are allowed to operate in a major airport is shocking. Do your research and avoid these people at all costs.
Moneycorp replied
Hi,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
However our margins are higher at airports due to the significant costs associated with operating there. To secure better rates, we always recommend pre-ordering through our Reserve & Collect service https://travelmoney.moneycorp.com/?id .
Best wishes,
The Travel Money Team
Sarah
1 March 2020
Bought £1 worth of Euros
1 March 2020
What kind of crazy scammers are you? Just wanted to withdraw 200 Pound and luckily noticed you tried to charge 311€ for that - at a time where the market rate was 231€. That's outright theft - but you were unlucky: I noticed and canceled. Never in my life of traveling to over 55 countries all around the world have I EVER seen something like that at an airport. These rates have NOTHING to do with costs - you are just some common burglars!
Moneycorp replied
Hi Sarah,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
However our margins are higher at airports due to the significant costs associated with operating there. To secure better rates, we always recommend pre-ordering through our Reserve & Collect service https://travelmoney.moneycorp.com/?id .
Best wishes,
The Travel Money Team
Vivien
5 February 2020
Ordered a prepaid multi-currency card
5 February 2020
An ongoing bad experience for approximately 5 years. Attempts to contact the so called 'customer service' team long winded and challenging at every level. I have just received a replacement card after some months/years of attempting to access my own money from my previous card. And already I'm having to complain that the website is not fit for purpose.. I would have preferred to receive cash for the currency on my previous semifunctioning card - just getting the cash back - but was told this was not an option. So now it is, theoretically, on the new one that has been sent to me....and I have to try - again- to access it.Watch this space...!!
Moneycorp replied
Hi Vivien,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Liv Neill
2 February 2020
Sold Euros
2 February 2020
You are an absolute disgrace. Do you pluck exchange rates out of thin air? €311 for 200 pounds sterling?? On what planet.
Moneycorp replied
HI Liv,
Our margins are higher at airports due to the significant costs associated with operating there. To secure better rates, we always recommend pre-ordering through our Reserve & Collect service https://travelmoney.moneycorp.com/?id .
If you have any other queries please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Dick Duiker
20 January 2020
Transferred funds overseas
20 January 2020
Sunday January 12, 2020 I bought 100 Pounds via the ATM MoneyCorp SouthEnd Airport. It cost € 146.89 !!! £1.00=€1.17. That a company wants to make money is fine, but this is ridiculous. A warning for all of you: DO NOT DO THIS!
Moneycorp replied
Hi Dick,
We are sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Edmund Ashford-Russell
19 January 2020
Bought £100 worth of Euros
19 January 2020
Where to begin..not only does it make the whole purpose of trying to top up cards an absolute farce but to add insult to the organisation your 'specialised' assistants and telephone services are worse than my attempts at quantum physics. I was transferred 4 times by your telephone services and upon realising they had now idea what they were in fact doing I was hung up on. I just want to return my money to my normal bank account and be done with it. I wish I could give half a star
Moneycorp replied
Hi Edmund,
We're sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Sam Worthington
18 January 2020
Ordered a prepaid Euro card
18 January 2020
Put 300 euros on a card, already at a poor exchange rate costing me 314 pounds, then get to Austria and find out that I only have 254 in the account despite not being told of any extra fees at the desk. Appalled at this company’s business model which seems to involve conning their customers. Not only that but was told the process would take 3-4 minutes and took 25, nearly making me miss my flight. Don’t not use this company at all costs- fuming.
Moneycorp replied
Hi Sam,
We're sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Desiree Lowe
15 January 2020
Bought £140 worth of Moroccan dirham
15 January 2020
Dont exchange at the airport I paid £140.00 for only 1000 morrocan Diane at Gatwick airport rate given at 0-7 when it should have been 14 so basically I should have received 1700 mad not 1000 mad I have lost £60 in this transaction. Very annoyed that I fell into their trap so only £80.00 worth of Moroccan currency for £140.00 paid really disgusted extortionate
Moneycorp replied
Hi Desiree,
We're sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Thieves
10 January 2020
Bought travel money
10 January 2020
Me and my girlfriend are in Marrakesh and exchanged £400 into Moroccan Dirhams- when we arrived and counted through our money we were convinced be had lost nearly £200 or there had been a mistake at the exchange counter. After looking online and reading reviews we realised Money Corps have cost us nearly £187 to exchange our money! More than our flights. We expected the rate to be higher at an airport but this is ridiculous- shame on you, DO NOT USE
Moneycorp replied
Hi,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team