Vivien
5 February 2020
Ordered a prepaid multi-currency card
5 February 2020
An ongoing bad experience for approximately 5 years. Attempts to contact the so called 'customer service' team long winded and challenging at every level. I have just received a replacement card after some months/years of attempting to access my own money from my previous card. And already I'm having to complain that the website is not fit for purpose.. I would have preferred to receive cash for the currency on my previous semifunctioning card - just getting the cash back - but was told this was not an option. So now it is, theoretically, on the new one that has been sent to me....and I have to try - again- to access it.Watch this space...!!
Moneycorp replied
Hi Vivien,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Liv Neill
2 February 2020
Sold Euros
2 February 2020
You are an absolute disgrace. Do you pluck exchange rates out of thin air? €311 for 200 pounds sterling?? On what planet.
Moneycorp replied
HI Liv,
Our margins are higher at airports due to the significant costs associated with operating there. To secure better rates, we always recommend pre-ordering through our Reserve & Collect service https://travelmoney.moneycorp.com/?id .
If you have any other queries please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Dick Duiker
20 January 2020
Transferred funds overseas
20 January 2020
Sunday January 12, 2020 I bought 100 Pounds via the ATM MoneyCorp SouthEnd Airport. It cost € 146.89 !!! £1.00=€1.17. That a company wants to make money is fine, but this is ridiculous. A warning for all of you: DO NOT DO THIS!
Moneycorp replied
Hi Dick,
We are sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Edmund Ashford-Russell
19 January 2020
Bought £100 worth of Euros
19 January 2020
Where to begin..not only does it make the whole purpose of trying to top up cards an absolute farce but to add insult to the organisation your 'specialised' assistants and telephone services are worse than my attempts at quantum physics. I was transferred 4 times by your telephone services and upon realising they had now idea what they were in fact doing I was hung up on. I just want to return my money to my normal bank account and be done with it. I wish I could give half a star
Moneycorp replied
Hi Edmund,
We're sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Sam Worthington
18 January 2020
Ordered a prepaid Euro card
18 January 2020
Put 300 euros on a card, already at a poor exchange rate costing me 314 pounds, then get to Austria and find out that I only have 254 in the account despite not being told of any extra fees at the desk. Appalled at this company’s business model which seems to involve conning their customers. Not only that but was told the process would take 3-4 minutes and took 25, nearly making me miss my flight. Don’t not use this company at all costs- fuming.
Moneycorp replied
Hi Sam,
We're sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Desiree Lowe
15 January 2020
Bought £140 worth of Moroccan dirham
15 January 2020
Dont exchange at the airport I paid £140.00 for only 1000 morrocan Diane at Gatwick airport rate given at 0-7 when it should have been 14 so basically I should have received 1700 mad not 1000 mad I have lost £60 in this transaction. Very annoyed that I fell into their trap so only £80.00 worth of Moroccan currency for £140.00 paid really disgusted extortionate
Moneycorp replied
Hi Desiree,
We're sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Thieves
10 January 2020
Bought travel money
10 January 2020
Me and my girlfriend are in Marrakesh and exchanged £400 into Moroccan Dirhams- when we arrived and counted through our money we were convinced be had lost nearly £200 or there had been a mistake at the exchange counter. After looking online and reading reviews we realised Money Corps have cost us nearly £187 to exchange our money! More than our flights. We expected the rate to be higher at an airport but this is ridiculous- shame on you, DO NOT USE
Moneycorp replied
Hi,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Sarah
2 January 2020
Bought £117 worth of Moroccan dirham
2 January 2020
Quite simply YES they are a rip off. I always knew that changing money at the airport would give you less than preferential rates, but I assumed that they all were vaguely competitive. How wrong was I.
I gave £117 for Moroccan dirhams and received approximately £65 worth back.
Stunned, 5 minutes later I even went back and asked for a refund, but due to me paying partly by card I was told they were unable to oblige. Learned my lesson and done some research - never using them again! Using cashpoints in the country of choice are cheaper than this blatant rip off company.
Moneycorp replied
Hi,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Pieter
11 December 2019
Bought £312 worth of Euros
11 December 2019
Never ever use Moneycorp at Stansted Airport, this is a ripoff!!!
The exchange rate EUR/GBP they used was 1.5625!!!!! This is not what you expect in a civilized country like the UK.
This is nothing more than daylight robbery.
Moneycorp replied
Hi Pieter,
Hi,
Our margins are higher at airports due to the significant costs associated with operating there. To secure better rates, we always recommend pre-ordering through our Reserve & Collect service https://travelmoney.moneycorp.com/?id .
If you have any other queries please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team
Banksi
10 December 2019
Bought £240 worth of Euros
10 December 2019
Took out 240 euros at Moneycorps Stansted atm was charged a total of £290 which means effectively Moneycorp are hiking on charges of almost £80 this is borderline fraudulent beware! Such a shame I can't give zero stars
Moneycorp replied
Hi,
Sorry to hear this, please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Our margins are higher at airports due to the significant costs associated with operating there. To secure better rates, we always recommend pre-ordering through our Reserve & Collect service https://travelmoney.moneycorp.com/?id .
If you have any other queries please feel free to email us at Tmqueries@moneycorp.com so our customer service team can look into it for you.
Best wishes,
The Travel Money Team