Mrs.Mowbray.
22 January 2019
22 January 2019
Just been in your Stockton on Tees shop to purchase currency at approx. 13.00hrs and the girl working there could not be bothered to help and told me to go to Hayes . Apparently not ordering currency for another 2 weeks. Tried to explain I didn't need it yet and could wait but she just repeated to go elsewhere. Won't be back as second time had poor service from you.
Paula
20 October 2018
20 October 2018
I was sceptical about ordering because of some of the reviews however I ordered Turkish Lira on Tuesday, arrived on the date I asked. No problems, very quick and easy to purchase online. will definitely use again.
Mrs Margaret Shaw
19 October 2018
19 October 2018
I am very very disappointed in the service I got today from one of your staff I am from Greenock & I will not be in your shop again ????????????????????????
Shona Bigley
7 October 2018
7 October 2018
I was sceptical about buying currency online as I've only ever used the Post Office. We got a really good rate for Malaysian Ringgit 5.2703, much higher than the previous companies that we had looked at. The highest we had been quoted was 5.0981. We paid £0.08p more and got an additional 345 Ringgit. Well worth going out on a limb. We did receive a damaged note, but a quick email (with photos) and all was resolved without too much fuss.
Bridget
18 April 2018
18 April 2018
Although I have had euros from our local money shop instore before and received fantastic service every time this was our first time ordering online which for some reason didn't work so I phoned the helpline and a very nice very helpful lady took me through the order again. We were very nervous about giving our bank details etc. as it was for a large amount of Fiji dollars and although informed that they would be delivered to us the following day before 1 p.m we were still a little apprehensive. There was no need to be! :) We got an excellent exchange rate and they arrived with royal mail signed for with our usual postman the following morning! Thankyou money shop! We have just one very small criticism and that is the fact that although you take email addresses etc. we didn't recieve any form of confirmation and maybe it would be less nerve racking if perhaps you could do this for people?
W
16 April 2018
16 April 2018
Arrived as expected. No problems at all.
Victoria Long
28 March 2018
28 March 2018
Went into the Great Yarmouth store as they had the best on-line rate for Mexican pesos, asked if they would honour the same rate or could I order on line and collect in store - member of staff told me that stopped 6 months ago and did not even ask if I wanted a quote In store - poor customer service, won't use or enter store again
Stephanie
20 February 2018
20 February 2018
Reall6 easy to order arrived on my preferred date by Royal Mail. Got a great exchange rate. So very pleased. Was concerned to buy currency online before but any doubts are gone, would definitely use again. I only wish you could request the denominations of notes.
Michael
28 January 2018
28 January 2018
Very frustrating, I completed the order only to find that I could not order because I do not have a home landline telephone. There are so many other ways to verify identity, this is anachronistic!
Kevin
26 January 2018
26 January 2018
Went through and wouldn't let me order as no home number. Thanks for wasting my time