Bought a cash passport card. Supposed to be able to top up online at online rate. Could not top up as staff in store had entered wrong personal details into the computer. Coould only top up in stoee at much lower exchange rate. Will run the card down and never set foot in thomas Cook again, terrible service, staff just want ti rip you off. Beware.
16th May 2017
I ordered £1000 of Euros on-line @ 9.15 this morning & locked in a rate of 1.1554. When I got there 1pm this afternoon they tried to charge me a lower rate costing me almost £7 more. It was only because I insisted that the E-mail I gave them said that the rate I purchased online was locked in for the whole day 16th May. The staff member asked me what time I ordered it & after my reply she was very polite and did not question it any further & gave me my locked in rate from this morning. Can some one from Thomas Cook please tell me what is the point in ordering currency on-line if when you get to the shop on the same day as requested they try to charge you something different?
13th May 2017
Seen rate online, went in store they honoured it ,so pleased with service Mansfield branch
10th May 2017
The exchange rate in store is a lot lower than if you reserve online. This is not made clear.
1st May 2017
It isn't made clear that the exchange rate is so much worse in store. I checked the rate online then went to buy in store as I was in town and lost about 50 dollars!! Should be clearer.
27th April 2017
T cook cash card. Charge of ,2 p cent when withdrawing money at atm Australia. None with travlex or sainsburys April 2017. Rate of aud also poor when buying. Travelex and sainsburys much better. Won't b using t cook services again.
26th April 2017
I ordered on line with a good rate asked to put what day to collect 2 days later I went to collect the Euros I ordered to be told if I wanted that rate when ordered I would have to collect the same day but ordered 9.30 evening they r closed . So had to have a poor rate could have gone TO Sainsbury's next time I will x
25th April 2017
DONT USE!! A huge con You don't get the advertised rate and you cant get anywhere complaining!!!!!!!
18th April 2017
I was tricked by exchange rate. I exchange 600 euro in store with rate 1.06 however online they could deliver with rate 1.15. Cashier told that they had online rate, however did not specified it, so I should have asked exact figures and did my calculations. In the future will avoid them at all, so unclear and confusing for the customer, as result payed approx 40 pound more. Never again
13th April 2017
No information about rates at all nether from the cashier or instore board. I got an exchange rate of €1.06 as opposed to €1.15. The person who I dealt with seemed more interested in getting my huse and email details so they could send me a load of spam mail. Absolutely miserable experince I will never set foot in Thomas Cook again. I wish I had walked around the corner to Debenhams where the axchange rate is always good and the service is great. We live and learn.
10th April 2017
After checking rates online Thomas Cook was a better rate than post office, showing I'd get €290 for £250. I asked my son to take my money in to get changed and he came back with €260 euros for £247. Didn't order them online but in there window it says online prices. Won't be using them again, I'll stick with the PO.
30th March 2017
Generally a good rate and most important you get same rate for small amounts. Because rates are varying so much I just buy £150 - £200 euros each month and top up my cash passport. Yes rate in store is less so do order on line. Also rates can change between 08:30 am and later in the day but you can get another quote and just bin the lowest. Branch I use is good but they are often let down by poor systems.
28th March 2017
YES the rate is always better online but to those who have complained about the rates in store - why not order online first when you check the rate? It doesn't cost you anything. I always use Thomas cook when buying my euros, the online rates are always very competitive with online only exchange options. Yesterday I attempted to order £1,000 worth of euros. The rate went down a few hours later (email notification) and I noticed I hadn't received the confirmation email for my order so called the branch who said they hadn't received any online orders from myself. The agent did offer to honour the rate I attempted to order it at and put the cash aside. I collected them a few hours later and the staff were lovely. Very chatty and friendly. Highly recommend and will use again.
27th March 2017
Have always got my currency at Thomas Cook as the guy who works at local branch is friendly and helpful. However today very disappointed to discover that I lost out on around £10 by going in store, instead of ordering online and then going to collect it. If I had known I would have done that in the store as got much lower rate than the xe exchange rate for Canadian dollars just by going into the store! Won't be using Thomas Cook again.
23rd March 2017
changed 200 pounds in coop travel shop supplied by Thomas Cook got a rate of 1.06. Current exchange even in another Thomas Cook branch 1.12. How is that? Cost me 12 to 20 euro
21st March 2017
Beware - Travelex runs the online exchange hence the good rate. Thomas Cook seem to make up their own instore. I should have realised as there was no exchange board and the receipt didn't state the rate either. Anyone who has done the same thing should complain to the Financial Ombudsman - I lost £20 on quite a small exchange.
26th February 2017
I went to Thomas Cook un Lisburn today and changed 1370 Euro to Sterling. I was given £1017, she didnt tell me the rate. When I got home I checked the online Thomas Cook and saw I should have gotten £1182! A difference of £165! Unbelievable plus she didnt give me a receipt! I will be calling to complain first thing tomorrow....
19th January 2017
Ordered notes from the Reedswood store, WS3 and specified different denominations and asked if I would get the online rate which was confirmed that i would as I called ahead. Went to collect the money and checked later on that they gave me the in store rate which has done me out by around £40 worth of currency! Never ever again will I use Thomas Cook for travel money! Their customer service is non existent and I will ensure everyone I know does this! Go to Sainsburys instead, better rates and nectar points and friendlier staff!
4th November 2016
Ordered some Icelandic Krona on the Monday and was informed I could collect this after 2.30pm on the Friday. I received a telephone call at 1.50pm on the Friday to say they couldn't get the currency for me. They didn't offer to get this in for me at a later date and weren't very helpful. Really let me down as I had to find a retailer at short notice who had some in.
3rd November 2016
Be careful when You change US dollars in Maidstone. They are ripping You off !!!! Checked the rate online was 1.18 so go to store and bought it. Didn't asked the rate, thought it's gonna be the same as online. The cashier put the money and receive in envelope so just checked money at home. The rate she gave me was 1.09 !!! Thank You Thomas Cook for ripping me Off !!!
7th October 2016
Booked online 0830hrs collected from store 1000hrs no problems got the best rate possible on the day.
27th September 2016
The rate was the best on the day. I ordered before midday and received the Euros 10pm next day, perfect. There was a good assortment of notes, as I hadn't requested specific denominations. Excellent service. Would use again if exchange rate is good.
9th September 2016
I expected to be charged slightly over the odds as it was a Sunday and nowhere else was open but the rate turned out to be 10% less than elsewhere. Thomas Cook take liberties. Avoid if you want to keep your money.
6th September 2016
i called today at thomas cook halifax. exchanged £500 into euro. wasn't told conversion rate, but had checked on line and was expecting 1.14/1.15 to the £. got home and checked money. i had been paid 1.07. Absolutely disgusted. will be ringing them tomorrow to complain
5th September 2016
Ordered £900 of euros on line,phoned shop to confirm that they would be open.Arrived at shop only had 85 euros in till although i had a confirmed order. Phoned CEO and was offered 20 euros as good will although i had a 26 mile round trip twice.
With over 170 years of travel experience, holiday know-how and great currency exchange rates, Thomas Cook Travel Money has been the go-to place for holidaymakers wanting to buy their travel money for years. Over 75 currencies available all with zero commission.Visit Website
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