They matched against the worst rate, independent currency exchange firms were offering better rates. Currency I needed had to be ordered in so I put the order in and was told this would be price matched. My wife went to collect the money and I then worked out I was £27 out of pocket because they gave such a poor rate.
17th April 2018
I have the multi currency card put euros on for my trip to Europe used it in Tenerife last month in a shop and with representatives to book trips. Since my return I have since topped up via the app no problem. Yes the rate is slightly lower but we are talking cents not euros.
4th March 2018
Went into Green Lanes Barnstaple to change our $ into euros. Official rate is 0.81 euros to the $ Changed $2512 so would be 2034 Euro. Of course I would not expect the official rate but I did not expect what we got either. Came back with 1700 Euro. Can you believe they charged 334 Euro.We went back and got our $`s again. The other currency exchange in Green Lanes Barnstaple offered 1850 Euro`s that is 150 Euro`s cheaper. Still too much so going to leave it and change direct when in Europe. I know they both say they they have to change $ to £ and then to Euro`s but why? Go into the back room and switch the $ for Euro`s and take a reasonable cut for the few minutes of time and the paperwork and I do not believe that amounts to 334 Euro`s, no way. No commission they say, no need for commission with ridiculous exchange rates set so much in their favour. I would advise not using this currency exchange because of the ludicrous exchange rates.
21st February 2018
Terrible customer service! God forbid if you lose your card, takes 2 days to reactive your secondary card. The phone number they provide doesn’t work, after many emails and contacting the TUI reps in resort and they couldn’t ring the number either. Eventually I got a phone call at 3am in the morning to reactivate my card. The phone call they make to you costs £30 and they will not refund you if you complain. They call you a LIAR and refuse to email you back. Absolutely disgusting after sales service!!!!!
20th February 2018
Horrendous, do not get one! Customer service are terrible, they call you a liar and refuse to consider any problems you encounter! Didn’t want to give any stars but wouldn’t let me submit the review if I didn’t give it a star rating!
9th February 2018
After speaking to our Tui shop staff in Wickford Essex I was convinced a prepaid travel card for our holiday in Thailand and Cambodia was the best choice and i could put Thai Baht and US dollars on the multi currency card. I was assured by the TUI shop staff that there would and could be no possible problems using the ATM's My first withdrawal of Thai Baht from an ATM proved to be a complete nightmare after the cash machine converted Euro! to English pounds then to Thai Baht! which cost me £38.00 to make my first withdrawal of cash. This was the same when I tried withdrawing Dollars in Cambodia. I emailed Tui customer services time after time, daily explaining that my Holiday was fast becoming a disaster as i couldn't afford and had not budgeted for this and after each email that I sent had an acknowledgement reply saying that "We have received your email and will get back to you shortly regarding this matter" I lost count of the amount of emails i sent and received from Tui. They never did get back to me and I have found Tui shop staff and Tui customer services to be the lowest form of intelligence and consideration that I have ever received. When i was first given the 2 multi currency cards in the Wickford shop i later received a call to say they had made a mistake (basically neither of the cards had the £3000 balance that the shop had put on them) and they would have to re issue another 2 cards for me to use but i wouldn't be able to use the app on my phone to see the use of the card and balance as it would only register the first cards issued. Then when i questioned the new cards only showed a balance of £2800 they said that was the buy back value but after the holiday my balance showed over £400 but i only got £371 back so i lost money in every direction possible and found the whole of the Tui outfit absolutely useless and not fit for purpose. WARNING: DO NOT TUI multi currency travel cards they will cost you fortunes!
12th January 2018
Unbelievable been robbed £100s got a low rate at 38 baht!!! 43 in real life Put £1800 on the card. They said a small charge at the atm it is not,cost me about £30 each time to draw money for a conversion (whatever that means) as i dont travel much and not card savvy just rediculous how they can do this
23rd November 2017
Visited The Mall Cribbs Causeway TUI store in Bristol as they offered currency exchange. Unfortunately am not a seasoned changer of currency; had I have been, I would have been more cautious concerning the rate offered. Was offered a rate considerably less, than I would have been offered if I had called up to ask the best rate they could offer (found this out as I tried this the following day and overnight the rate had jumped from 1.59 per £ to 1.67 per £. Whilst TUI have done nothing wrong, I would question the ethics and 'customer good practice' of a national company who feel it acceptable to prey on peoples lack of experience in respect of negotiation and do not even suggest a better rate may be on offer. We lost £80 overnight as a result of this... Could be likened to those whose tax plans enable them to fleece the rest of the country... its not illegal ...but one questions the morality... The only response I have from the Bristol TUI rep is Because you bought it yesterday we cannot do anything about it. In asking where I might escalate my concern, I have gone through 3 telephone numbers and departments the last of which is unaware of a main TUI complaints dept... Won't be buying travel money or holiday from an operator whose policy it is to 'limit' information for their own purposes.
15th November 2017
A complete disaster. I ONLY loaded local currency (That Bhat) on the pre-paid travel money card and was told by Thomson that I could go to any cash point bearing the Mastercard symbol in Thailand and withdraw that local currency for a small fee of 80Bat (£2) and that there would be no other charges........ HOWEVER..........the reality was that I got charged a 3% fee + a handling fee + a currency conversion fee (even though I had no currency to convert ! ....... in all about £50...... and to add insult to injury, to get the money back off the pre-paid card they will only pay me back in British Pounds at their terrible exchange rate, which means I stand to lose a further £100................... NEVER AGAIN !!!!!!!!!
14th September 2017
Booked holiday with thomson she and advised to exchange money there as best rate will be given for being a customer,unfortunately I trusted what they said and exchanged £700 to euros and when I got home later that day my husband checked the rates and said it was a terrible rate for £702 we got 720 euros,rates at m&s,post office and high street bureau were much better,my husband went back to the store and they basically said if I had asked the rate they could have matched it and they couldn't do anything,i feel deceived as had trusted their word for the best deal when booking holiday.Holiday booked in Newcastle upon Tyne so just be aware.
2nd August 2017
If I could give 0 stars I would! First off the websites deceiving, I paid 1st class postage to then be told that it isn't sent 1st class meaning theres an error on the website and my order may now not be on time for my holiday. The only suggestion was to go in store get a new one and transfer the funds which is a waste of my time considering my card should of been here by now and i shouldnt of had these issues! Customer service is shocking, dont bother calling them, they wont be able to help! AVOID AVOID AVOID!!!!! Go somewhere else even if the exchange rate is worse.
31st July 2017
ordered £250 of polish zloty's, ready to pick up on 19th july at the blackburn branch, i made a special trip there on the 22nd and the currency was not there! as i do not visit blackburn often i decided on a refund, upto this date 31st july i have still not received said money.....please please please do not use this service, very unreliable in fact i went around the corner from this shop to the foreign currency exchange booth received my money straight away and at a better exchange rate!
31st July 2017
Don't touch it Ran out of money couldn't upload anymore while abroad couldn't get in touch with Thompson No response to countless emails Thanks a lot Thompson
11th July 2017
Just downloaded this app i had no problems registering the card or the app. Haven't been away yet so don't know what it will be like abroad will report back when we come back.
17th June 2017
Went in store at Glasgow Fort. Gave customer in front of me 1.25 on dollar, when I tried to purchase same dollar was told lower rate. I only needed $500 as it was the max my son was allowed to take on a 5 day school trip. Was told to buy more than $500 and I'd get that rate but I didn't need more. WHAT A JOKE !!! GO TO RAMSDANS INSTEAD FOR YOUR CURRENCY !
14th June 2017
Nevee again! Never had an overdraft in my life til i had this travel card. I had an overdraft and wasnt told til a month later after my holiday by letter telling me i owed money and to pay up within 14days of the letter other wise legal action will be taken! What happened was on the last day.. I checked my balance and transactions. I didnt want to leave any money on card. So i brought something and paid part cash and then used the remaining money off the card. So part card and part cash. My account came up to 00.00 after i used the last bit... A month later i had a letter saying i owed money from the travel card. I rang up and Apprenetly what happened one of the stores i went into i paid offline (which i didnt know) so it wasnt taken off my balance so it showed more money than it should have basically. So on last day i used up 'remaining balance' didnt even go over as i told the lady the amount that was on my card so i could pay part card and part cash. Had no problems after than transaction didnt have a warning or anything! I wasnt even told this could happen if you pay offline in a store (which you dont know if your paying offline) and wasnt told you could get an overdraft. I just thought if you ran out of money it would block or reject a payment (as your putting money into the account) I read everything about the card Never again! Not happy wasnt my fault i checked my balance and transactions everyday. I'm sticking to cash in future and debit card if i run out. I was also told that the card was stuck at a fixed rate (the day i got it would be the cards currency rate) and she told me if the currency went up i would miss out but if it went down it wouldn't matter as the card would be stuck at the rate i had it on. Anywho i added more money into the account and while i did this the rate on the card had changed... Then it changed again! Only good thing about this card was that it was accepted everywhere i went. Other than that I'm sticking to cash like ive been doing
6th June 2017
In store the exchange rates are different to online and actually worse than other companies, I realised this after paying for Hungarian and Croation money- Once back at home I realised I had been ripped off and actually £15 out of pocket. They also gave me a bad Euro exchange rate which I realised at the time and they sorted in store but still DO NOT use this company.
25th May 2017
rang store to check on rate. I was changing £800 into euros. they asked what my best offer was and they would match it. Best offer local for collection was 905 euros for £800 sterling. Also I was told that until closing today they can offer a £5 off for every £500 spent. On my calculation I should have received 905 euros for £795. My wife went to the store to collect and it cost £803 for 905 euros.£8 more. I rang back and spoke to the manager. Basically said there was nothing he could do. Do not trust this company
6th January 2017
I have always used Thompson and got friendly service and a good rate . Checked online rate and went into store to order not realising they have a completely different rate . Rushed in to collect my Japanese yen the next day. Only realised the rate was completely different on getting home . My fault for not doing the math . Not impressed that online you get 138 Yen to every pound but inshore only 120 . Lost out by £60 . A call in the morning to complain .
13th October 2016
Do not transfer money with Thomson in store, There in-store exchange rates are vastly different to their online rates and they do not mention this at the till I feel like I was robbed.... went back to question this and they were very courteous but would not provide me the rate which they advertised online leaving me out of pocket... AVOID
29th September 2016
If you are going to change your money in-store - BEWARE. they have a much lower rate in-store and will sell you currency at the rate UNLESS you specifically say that you have seen their rate on-line. I came out 50 euros down. Got home. Checked it out and went back in this morning to complain. the online rate was given to me without quibble but I could have done without the stress.
17th September 2016
Regular customer and always helpful. They really do know their stuff in the branches. So order it online as it is more convenient and then collect in store. Brilliant service and smiles always.
4th August 2016
i bought a £1000 in (JMD) jamaican dollars and the first price they offerd me was $1.44 per pound the i looked online and no1currency offered $1.58. stay away from this company ps. all i got from these was $1000 dollar bills and change
1st August 2016
Ordered on line and arrived as stated - I picked my date and the process was smooth and efficient from start to finish -- no problems no hassle no queues and friendly staff in store - top notch
30th July 2016
My son & his girlfriend got 300 dollars each today, online rate at Thomson says 128 to our £1, Thomson at middlebrook Horwich gave them 120 to the pound, talk about ripping a young couple off on their first holiday, Debenhams are giving 130 to pound so they will be going there for the rest.. Thomson don't deserve there custom...
Thomson offer a range of travel money services, including foreign currency, buy back guarantee, travellers' cheques and their prepaid Travel Money Card. Currency is available to order online or collect in store, or for home delivery.Visit Website
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