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VIDA FX reviews

Poor 2.5 / 5

Based on 4 reviews Write Review

23rd March 2015

Unable to login to website to check my account or card balance. I've reset my password and been given two different 'Client ID' numbers, one which had a space in the middle (?) and one which contained a zero where the space was in the previous email. The customer service line is on permanent hold and the VIDA FX Facebook and Twitter accounts haven't been updated since Dec 30th 2014. This card used to be fantastic but there are clearly problems with the company so avoid at all costs!

  • This was my first time using this supplier
  • I would recommend this supplier to others

5th January 2015

I have used this card in Germany and Spain and on the cross channel ferry without any problems at all, very simple to top up, very easy to use. Only draw back is they charge you 30p each time you check your balance, I will have to remember next time as it can mount up over a few weeks ????

  • This was my first time using this supplier
  • I would recommend this supplier to others

3rd January 2014

Havent used my card abroad yet but topping up when the Euro rate is high is very very easy and the rate you get compared with other cards is excellent. Cannot fault this card thus far.

23rd September 2013

Automated system won't issue PIN number, but worse still they don't pick up the phone or respond on 'livechat'. Give me my money back please.

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  • I ordered £ worth of
  • My currency arrived on timeYes No
  • I received the notes I requestedYes No
  • Ordering was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
  • I sold
  • I was paid within three working daysYes No
  • I received the rate quotedYes No
  • Selling was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
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  • The transfer was completed within three working daysYes No
  • I received a good exchange rateYes No
  • I was kept informed on a regular basis Yes No
  • I would recommend this broker to othersYes No
  • I ordered a prepaid card
  • Topping up was easy and straightforwardYes No
  • The exchange rates and fees were clearYes No
  • The card was accepted everywhereYes No
  • I would recommend this card to othersYes No
  • The insurance policy was good value for moneyYes No
  • Claiming was simple and straightforwardYes No
  • Customer services were friendly and helpfulYes No
  • My claim was settled to my satisfactionYes No
  • I would recommend this insurer to othersYes No

VIDA FX are relatively new to the prepaid card market but their products are already highly-competitive. They offer some of the best deals on prepaid cards and pride themselves on their personal approach to customer service.

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