WeSwap reviews

SA

Sally

28 February 2022

Appalling.I have not been able to load my new card and have received no assistance .very disappointed the old card was brilliant,no problems ever experienced.

MC

Mat Cuscak

21 February 2022

Do not use WeSwap, I have tried contacting them many times, emailing and leaving many voice mails and had Zero response.

They have my money and I have no way of getting it back, Is this not fraud?

I can't even rate that customer service because they have not given any!

Please save your hard earned cash and do not give to WeSwap.

RU

Russell_C

11 December 2021

Used to be good but since WeSwap 2 app came out (which is unusable) and website access was removed, it's become completely useless.

Fortunately after a lot of fiddling around I eventually managed to get my quite large balance refunded & the card is now binned.

If you have money with this company I suggest you do everything in your power to get it out before they go under with it.

As a side note, as a professional software developer with 41 years experience, I have never seen such a crap piece of s4ite as the WeSwap 2 app even get past unit testing, let alone into the live environment. WeSwap, you should be ashamed of yourselves.

LM

lynn McSporran

9 December 2021

Omg what a disaster, I’ve got all my holiday money in this account which I can’t withdraw or load

No reply to any emails apart from generic emails

Can anyone help I don’t know what to do

SG

Stella Gerrard

3 December 2021

I used weswap for years and would recommend it to friends but not anymore. After all the hassle of getting the new card that never worked I closed my account. If you follow the guidelines and email IDF with your bank details they do pay your money back in. It's not the bedt rate but I got back over £700 which was a relief. It was paid back within two days. Weswap card now in bin.

DA

Dave

2 December 2021

A company that has gone off the rails and will no doubt go under. Excellent initial idea of matching currency swaps. Recent woes from the transition to WS 2.0 are well documented and it was a shambles, personally it took nearly three months to get my money back including absolute non-communication for more than two months.

Exchange fees in the new entity are not remotely competitive; 2.49% standard for a swap although I was offered 1.7% (up from my previous 0% to 1.4% prior range) that is still hopeless. Not sure I would trust them with two bob anyway.

DF

Derek Foster

12 November 2021

After my old weswap card stopped working and my funds frozen, I sent emails to them requesting them to deposit my fund into my bank account, this hasn't been done but they send me a email addressed to a Mr Mahoney stating that they had deposited in funds into his account. I sent four more email and have had no response, I think there might be some underhanded dealings going on as this is no way to run a business , so my zero rating is justified.

LA

Lance

9 November 2021

Cannot load money since 22nd

October 2021. Good thing too... clearly the company is in difficulty. DO NOT USE.

DK

Damian Kirk

7 November 2021

Told by email two weeks after deadline about getting funds transferred.

No response to e mails. Assume money gone.

So WeScam 2 is been binned

US

Utter shambles!

6 November 2021

Used this company a few years ago and experienced no issues whatsoever.

Today would be a different story. I've loaded my card throughout Covid as a way of saving for my next trip abroad. Given all the negativity, decided to withdraw some money today.. computer said no!

All four ATM transactions declined. I have over £500 on my card that I would like back, yet there is absolutely no response from their customer service team. They take months to respond to emails and do not answer the phone. They ask you to leave a message and then you pray they contact you back. All be contacting the Ombudsman first thing Monday. However, I am fearful I have been screwed over quite royally.