PeterT
17 September 2019
Ordered a prepaid US dollar card
17 September 2019
Holiday Inn refused card on the basis that it had been declined. Next transaction went through OK. Generally very good for gifts and meals but frequently declined by hotels, car hire and sometimes 'gas' stations. I really like the weswap card - I just wish it was a credit card so it was not declined. If it was a credit card it would work. And I don't need credit!! I just need it to be accepted!
Phil
14 September 2019
Ordered a prepaid multi-currency card
14 September 2019
Had this card for several years, with no problem until this year. I’ve used it in Australia with no problems, yet recently on a cruise this July, had problems with ATM’s in Spain and finely give up. Swapped money to HUF as travelling to Budapest. Had transactions declined in Restaurant and at Airport, This is frustrating, causes embarrassment and I’ve lost all faith in this card. Returned home with HUF on card , will have to swop back , so have to pay another fee. Previously had Travel companies cards with no problem what so ever. Only got a We Swop card on recommendation. Which I hadn’t bothered.
Liberal
11 September 2019
Ordered a prepaid multi-currency card
11 September 2019
Have used prepaid card in USA and in Spain with no problems. Easy to apply for and good rates. Shop around the various comparison sites and you will get some free money!
richard
10 September 2019
Bought £2,200 worth of Euros
10 September 2019
second time i have used weswap money came same day as expected also came in assorted dominations which was handy i will use them again
Pejo
10 September 2019
Ordered a prepaid Euro card
10 September 2019
The card gets declined frequently at all sorts of different places and it is impossible to find a cashpoint that will dispense money. Totally useless.
WeSwap replied
Hi Pejo, sorry to hear you weren't happy with the product.
The card can be declined for different reasons, PIN blocked, insufficient funds, but the most frequent in summer is usually something called Dynamic Currency Conversion, or DCC.
This is where an ATM asks if you'd like to be charged in the local currency or if you'd like the ATM to convert your money for you. We always advise users to choose the local currency as you'll avoid the ATM's often poor exchange rates and, if you've swapped your money in advance, then you can avoid the transaction being declined.
This is because, by swapping, you already have the funds in the local currency, so you have to be charged in that currency. By refusing the conversion, the ATM will charge you from the correct wallet.
We hope that helps shine some light on the issue and thank you for taking the time to leave us some feedback.
Peter Francis
10 September 2019
Bought £300 worth of Euros
10 September 2019
Simple and easy to use, Great exchange rate, nothing more to say.
Chris Marshall
10 September 2019
Bought £1,000 worth of Malaysian ringgits
10 September 2019
Excellent company. Never had a problem with them.
Chris Marshall
10 September 2019
Bought £1,000 worth of Australian dollars
10 September 2019
I have used this company on many occasions, and have never had a problem with them. They are always prompt and efficient. Money comes in several different denominations of notes.
Richard
9 September 2019
Bought £600 worth of Barbados dollars
9 September 2019
Very efficient and competitive rates
Steve Pavlou
30 August 2019
Ordered a prepaid Euro card
30 August 2019
Beware! Terrible card. Despite having put our holiday spending money onto this card, we kept on having our payments declined. We first thought we may have used the wrong pin but double checked this on several occasions, the merchant even said the pin was good as it did not give an incorrect pin message. We have now run out of cash and no way to access our money on the card for another 3 - 4 days. I feel like I have had my money confiscated. I phoned up to ask about the problem they said I had used the wrong pin. I said I need my money back now and said I need to give written instruction and would take 3-4 days! Great!! Thanks for wrecking our holiday!