Whitehall FX are rated Excellent in 56 reviews
A long standing Central London based Foreign exchange company with over 25 years experience and a 5 star rating. A quick and easy service to use, we offer next day delivery for orders placed before 4pm and a pick up point in Trafalgar square. No commission on any of our services.
Last reviewed over a year ago
89% of reviews are positive
Replies to reviews
| Excellent | 88% | |
| Great | 2% | |
| Average | 0% | |
| Poor | 4% | |
| Bad | 7% |
4 December 2019
Bought £450 worth of New Zealand dollars
4 December 2019
Placed an order on Monday, paid by bank transfer and expected the money to be with me on Tuesday, now told the money will not be dispatched till Thursday, arriving Friday. Will not be using them again
20 September 2019
20 September 2019
About to order some Travel Money. Came to payment and asked me for an extra £15 Admin Fee for using CREDIT or DEBIT card. Shame really Excellent rate at the moment. LOST MY BUSINESS and I'm sure others to.
11 September 2019
Bought £750 worth of Croatian kuna
11 September 2019
Excellent service would certainly use them again
4 September 2019
4 September 2019
Ordered my euros online, paid by bank transfer and then realised I hadn't added the reference number. Called and spoke to someone who looked it up and said that wouldn't be a problem. Have just received my euros less than 24 hours after ordering. Fantastic service. I will use again. Thank you.
24 August 2019
24 August 2019
Ordered £1000 worth of Euros on a Friday, and after a quick phone call was advised that currency should still arrive the following morning. It did. Good exchange rate and good service.
22 August 2019
22 August 2019
I thought the service was excellent and after ordering my currency on the Monday I received it Tuesday as promised the following day. I mean I only got what I paid for but sometimes that doesn't happen. I would use again
15 August 2019
15 August 2019
A really super service, My currency came the following day and it was in denominations that id requested. Will use again for sure. Thankyou Whitehall FX
10 July 2019
Bought £220 worth of Bulgarian lev
10 July 2019
I ordered the money with next day delivery and paid by bank transfer. Having not received any confirmation that my order had been taken, I called them multiple times and was eventually told that the delivery was not going to be made on time. After asking for a refund, I was eventually repaid the money I had spent on currency. The £6.50 I spent on postage was not refunded, despite the fact that the money was never posted.
Hi Peter
We are so sorry to hear of your experience with Whitehall FX. Yes sometimes currencies that we do not have in stock can be delivered late to us from our wholesaler and in your case it was required by you before we received it. With regards to your postage fee please expect a call from us tomorrow to arrange a refund.
Apologies again for our poor service on this occasion
6 April 2019
6 April 2019
Picked up some euros at whitehall location right on Trafalgar square. Really good service and really good rate - would recommend!
31 March 2019
31 March 2019
Excellent service from Michael and his very professional team, my order was processed efficiently and at a very competitive rate I'm delighted to say, Whitehall FX will now be my "go-to" supplier for any future currency requirements
