Read genuine user reviews of Debenhams from customers past and present. You can share your own experiences with others by submitting your own review at the bottom of the page.
"Pre booked on the website to get a special rate at 7.30 am. Arrived at store 9.30 am to be told pre booked rate no longer valid!! Received a worse rate so little point in pre booking on their site. Very disappointing."
"Got my Canadian dollars from Debenhams for the first time and used the compare holiday money voucher to obtain a better rate. No problems. Would definitely use the again."
"Excellent service. Euros collected in York, no problems at all. Will use Debenhams again if the rate they are offering is competitive."
"Went to collect my euros from Debenhams in Norwich at 2.15pm and they were closed for lunch until 3.10pm. I shall get my currency elsewhere."
"first time I had used Debenhams - very pleased with the customer service very friendly and efficient, and was the best high street rate. Will definitely use again"
"The Local store honoured the rate offered through compareholidaymoney.com when shown a screen print. The offer of a £5 Debenhahams voucher was a small inducement but be warned, the T&C's on the voucher are different to T&C's on the screen print. You can't use the voucher with any item that has been reduced. Nearly impossible in Debenhams!"
"Would recommend.Got rate from money supermarket. Didn't print off deal , had it on my phone. Very nice Assistant honoured the rate , (it was slightly down in store.) Even got my £5 voucher. Only downside had to use voucher same day and I went late evening to get currency so not much time for shopping . Managed to spend it :)"
"Best price found on the high street, easy to do, just decided on amount, print details and take to the many stores with bureau, also you get £5 voucher for the missus to spend. Also the member of staff verry friendly."
"Found their site through Travelsupermarket.com. It was a good rate. You request the amount you require then Print off a voucher. I attended the Liverpool Store later that day and picked up my Euros. I was also given a £5 gift voucher to spend in store. They had a blue cross sale on that day, the jacket i wanted was reduced, I then got a extra £5 taken off the price, Bonus. Would highly recomend.and use again"
"Always use this bureau for my Euros each month in Guildford. Usually best rate on the high street and the one time they were beaten they matched the rate and through in a free goodie bag. Polite friendly service from all staff that have served me and always go out of their way to make me feel valued."
"Great rates, better than M&S, great customer service, quick efficient and friendly. Will now use for all my transactions in the future!!"
"Do not use this service. Advertised rate was wrong and they are refusing to honour the transaction, even though it was their mistake. They took my money immediately but taken over 24 hours to refund it. Not good enough at all. You don't know if you'll get any money and customer service is poor!"
"You are advised to avoid Debenhams for foreign currency. An advertised rate was subsequently withdrawn and they refused to honour the transaction. Probably best stick to selling underwear!"
"Warning don't use this company for currency, purchased of them and because they made a mistake with the currency rate they canceled the order then blamed my bank card. Which after speaking to my bank and then Debenhams wss finally told the truth that they had made a mistake online and would not honour the purchae."
"Great rate on UAE Dirhams. Secure and fast transaction. Received currency within two workking days via Royal Mail Special Delivery. Would happily use again."
If you would like to share your own experiences of Debenhams with other users, please use the form below. Please Aim to write at least a couple of sentences, and remember to be factual and honest with your opinions. If you are stuck for things to write about; tell us what the customer service was like, if you would buy from them again, and whether or not you would recommend their services to others. If you can include an order number this can help to prove you were a real customer should a supplier choose to reply. We reserve the right to remove malicious reviews or ones that we feel are fake or placed by companies to boost their profile.
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