John Lewis are rated Great in 27 reviews
We make travel money easy. Enjoy fast service, rates on up to 60 currencies and a buy back guarantee if your holiday is cancelled. Choose to have your money delivered to your door or click & collect at Waitrose.
Last reviewed 7 days ago
70% of reviews are positive
Does not reply to reviews
| Excellent | 67% | |
| Great | 4% | |
| Average | 4% | |
| Poor | 7% | |
| Bad | 19% |
14 March 2023
14 March 2023
I was very disappointed to receive currency almost entirely in large denominations when ordering online. Received $600 as 8 x $50, 9 x $20, 4 x $5. Unfortunately $50 notes are almost impossible to spend in some countries (as are £50 in the UK).
I won’t be ordering online again even though the rate is higher than in store.
25 August 2022
25 August 2022
Could not buy travel money using two different bank cards, so their website must be either broken or very unreliable. Frustrating to say the least.
It's never a good sign when a shops website has a warning that you should not refresh the page after you confirm all your details. Why would I need to refresh the page, unless the page is permanently frozen and not working correctly.
29 July 2022
Bought £650 worth of US dollars
29 July 2022
Tried to order money but was unable to due to the address finder not working.
20 May 2022
Bought £1,000 worth of US dollars
20 May 2022
Used on two occasions recently and can only use one word to describe experience. “EXCELLENT”
25 December 2020
Bought £1,100 worth of US dollars
25 December 2020
I bought £1100 worth of US dollars for my holiday. They did not come when they said they would. I had to leave for my holiday and so l requested a refund, it’s a week of waiting. I am away on holiday, l am having to spend Christmas without any money. Very very disappointed
14 March 2020
14 March 2020
Our trip was cancelled 12 hours before departure due to Coronavirus.
As there is no John Lewis Bureau de change where we live ( I purchased foreign currency using click and collect). I went to Marks and Spencer where I was advised to contact John Lewis as M&S were buying back currently purchased from them at sell rates where trip was cancelled due to Coronavirus.
I contacted John Lewis where were informed they were not matching anyone else’s exchange arrangements and told me their buy back rates which would mean I lost some £140!!!!!!!
My advice don’t use John Lewis for foreign currency I certainly never will again. M and S here I come at they genuinely care about their customers
25 July 2019
25 July 2019
Everything went great delivered to my local waitrose but on checking my Euros 90% of it was in 50s it says you get mixed notes I got only 100 in 20s
13 July 2019
Bought £1,110 worth of Bulgarian lev
13 July 2019
Couldn’t ask for a better service!!! Couldn’t get Bulgarian lev from anywhere then ordered online came the next day before 10am recorded delivery for free bang on time was non stop panicking incase it didn’t come but they did
6 July 2019
Bought £2,500 worth of Thai baht
6 July 2019
Couldn't have been more straightforward.Delivered on the dot.
19 June 2019
19 June 2019
Got a rate on line and John Lewis honoured the rate, no fuss.
