Post Office reviews

PB

Philip Brabazon

22 March 2023

Ordered 3000 usd from the Windsor branch when I picked it up it’s in a mixture of $20 (70 bills) and $50 (32 bills). Was completely disappointed and also 3 other Post Offices refused to change them into $100 bills. What a useless service don’t bother using them otherwise you might end up with 600 $5 bills. I am now left with small brick of currency that I will have to carry around. Also both the call centre and PO Staff were very unhelpful and in one case very rude.

DQ

Dina Quainton

2 March 2023

I ordered currency on the basis of collecting in 2 hours. Didn't get an email to confirm it was ready until 14 hours later. Complained and was told I would be called as a matter of urgency. No-one called. Won't use again

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Tim

18 January 2023

Cant transfer money to travel card "top up unsuccessful" why is this?

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M

15 January 2023

I would award zero stars however this is not an option. The card might be a good product, I can't say for sure because I did not get to use it. But zero stars for the post office staff, their Customer care team and also the staff at First Rate travel (the finance company behind travel card) I thought I had loaded 400 euros onto it before jetting off to Menorca. I had problems getting the card to work and so contacted the Travel card helpline. They told that the card had a zero balance. On returning to the UK I tried to investigate via the post office where I purchased the card only to be told I needed to call the helpline. After 5 weeks of phoning them they eventually told me that the reason the travel cars had a zero balance was because I had been given a blank cars and 400 euros in cash! THIS WAS NOT THE CASE. Apparently the post office's books balanced at the end of the day, so WHAT HAPPENED TO THE 400 EUROS? I didn't receive them. Was it human error in the post office or a dishonest clerk? I will let you draw your own conclusions.

The irony is that the travel card is supposedly a safe way to carry currency, well I am 400 euros (£347) out of pocket and no one is taking responsibility. If I had been a victim of a street robbery I would have accepted that this is a risk if you take large amounts of cash out, but this is the Post Office that has mugged me. Think carefully before using this card.

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Sam

29 December 2022

Post office card is pretty convenient - easy to top up through the app and means you can see exactly what you’re spending.

I am in Thailand and it is, however, very expensive to draw cash from ATMs so that should be avoided where possible. Also, VISA is much more widely accepted in Thailand than MASTERCARD so be aware that the card will be refused in lots of places.

The transfer rates are lower than the actual currency exchange but not too bad.

Also, because there is a problem with their system delivered authentication texts late the card can not be added to apple wallet.

All in all - useful, but not perfect.

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Robert

22 December 2022

Moneycard...Absolutely shocking service. Stranded in Australia right now with a card that won't activate. A brand new card that was activated on the app. Do not use this service. No access to money and stuck in a foreign country with no access to any of my funds. Used the helpline which was worse than useless. Will be looking for alternative methods of foreign money transactions when or if I get back to the UK.

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markl

3 December 2022

Strongly recommend,

I am amazed to see a poor review for this service. I've used many others and in my experience the Post Office has by far the best customer service. very fast answer to a call to customer services, people who understand and can fix your issue quickly and easily (in my case wanting to add another card to my app). i dont knpw i fthe rates are quiet as good as others (v marginal unless huge number involved), and you wait a day or so for your card. but absolutely worth it for excellent customer service - which I find very hard to find.

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Pauline

28 November 2022

I travelled to Spain and used my Post Office travel card, however, I did not use all the euros and had some left over (first for everything!). So, I tried to withdraw the remaining balance from one of the ATMs listed on the app to no avail. I then went into the post office and the two women behind the counter were clueless and were not able to help; advised I ring up customer service.

After contacting CS I was then advised that I had to wait on an email with a code and take it to my local branch to withdraw the remaining balance and it could take up to ten working days. Ten working days later - nothing. I wait a few days later and ring them back up, lady was extremely nice however, no answers as to why I hadn’t received the code with my money. I asked if this could be escalated and she said it could delay the process (??) so, she had to put it back through and it could take up to ANOTHER ten working days. I questioned why it takes so long to send a digital code via email and she again, did not know and could only apologise. Still waiting on the email with the code. Terrible service, especially so close to Christmas.

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Andy

7 November 2022

On my hols and trying to get cash from ATMs. Transactions are all getting denied for no obvious reason. Rang the help desk and was told that the card is not accepted on all ATMs which was news to me! Told to look at the ATM Finder for ATMs that I could use. Most of the ATMs listed don't actually exist. Now having to use my bank debit card with all the added costs that entails. Very unhappy.

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Sandra Larsen

7 November 2022

I ordered some Danish Kroner on 25 September. When we tried to use the money in Copenhagen it was refused because it was Norwegian Kroner which cannot be used in Denmark. When I emailed you I was told this couldn't happen. I replied it HAD happenedmm and I wanted my money back. After a lot of chasing by me we eventually received an envelope to return the Norwegian Kroner which I did. Then silence. I emailed once again asking what was happening and received an email saying the refund had been sent on 26 October. I emailed on 3 November saying I hadn't received the money but only received a email confirming receipt of my email. Then nothing. I telephoned again today to advise non receipt to be told again that the money had been sent to which I replied I had just checked but the money had not arrived. The young lady said she would investigate and call me back which she did. Apparently the money had gone to a wrong number despite your being given the correct number . I have now been assured the money will be with me tomorrow or latest Wednesday. It has taken from 5 October until now to sort out your mistake and the 30 pound compensation has been eaten up with credit card expenses and 0345 telephone calls. I am more than disappointed with the service or lack there of.