Post Office reviews

Glad I read the reviews before I got a Travel money card. Wont be getting one now will just take cash with me.

I've had reason to phone the travel card money team about 4 times this week (my fault, not theirs). I've spoken to Matthew, Carolyn and Stephen in the Glasgow office and I wanted to say it's been a pleasure. They've sorted all my weird queries, been genuinely friendly and nice to talk to, and I love their accents. Good work guys!

I attempted several times today to order currency but the system kept freezing. I took it to my local post office and they saw this for themselves but could not resolve the issue and then offered me an inferior exchange rate. I have made a complaint which will be addressed within 15 days by which time I will have returned from my travels. Totally unsatisfactory.

We have had a PO Travel card for a few years which has worked fine. We are going away on Monday and have put more money on it, but the travel app doesn't work on my Android phone. I have uninstalled it and re-installed it, then it asks me to check my email to verify my account, but the PO email never arrives. I have done this so many times that I have exceeded the allowed tries and was locked out of my app yesterday. The PO helpline told me to try again in 24 hours, but I still don't get the verification email. I can log into my account via the internet, but the app used to work well before it was upgraded, and is clearly easier to use compared to using the internet. What do I do next? The clock is ticking........

Absolutely shocked that they are willing to leave me homeless in London on my holidays because they blocked my card I have no access to any other funds and they refusing to call me or email me please can someone help me get a phone call from post office travel card to resolve this as I have no where to stay tonight because card is blocked

Here's hoping that you can help me.

I have a pre-paid post office card.

When she went to use it on Good Friday at a local supermarket, at the check-out she was informed that the card had been blocked.

She immediately contacted the post office pre-paid customer services, who told her that they had blocked it due to suspicious activity in that same supermarket.

Which we had not be made aware of by the Post Office

NO communication from the post office to ask her if she had used it no text no call, they just seemed to do this off their own back.

It is now 6 days since we have been able to use the card.

Several phone calls to the Customer Services have still not resolved the issue.

They still have our money, and are still refusing to unblock the card.

Every time we asked to speak to a manager, none were available. "I will send an email"

Every time we contact them to get it unblocked they say that they cannot do it and we need to forward it to another team.

This is outrageous that they cannot or WILL NOT UNBLOCK IT SO WE CAN ACCESS OUT MONEY.

What can you advise us to do?

Downloaded the new app and linked my new card. Couldn’t use it to top up so had to use website. App then didn’t display new balance or pin . Phoned customer services and advised to use an atm to get pin. No atm in my high street supported the card. Tried to pay holiday vendor in euros and hit more errors. Went into post office and the lady who has worked there for years said you can’t use the card for online transactions which I insisted should be possible as it’s a Mastercard! She disagreed ( and is wrong!!) so I then had to ring customer services. Turns out security block in card. Tried 5 times to remove it and then it declined the transaction again so had to ring France and do it over phone which worked. Talk about stressful! Finally went back to app and still wouldn’t top up. Reported then to IT. They fiddled behind the scenes and said to deinstall/ reinstall app and relink card but still doesn’t work. It’s just useless really! An app that doesn’t do what it’s supposed to so when I’m going abroad next week I’ll now have to get the website up on phone as I’m not taking a laptop skiing ! This is harder to use as text is tony. Incompetent IT team !

I purchased a Post Office card the day before flying to Australia, it was very last minute due to bereavement. Half my money was on this card but I was not told that the card had to be activated in the UK. I arrived in Australia only to discover I could not access any of it. It had a massive impact on my ability to enjoy my stay and a huge embarrassment.

Your star rating does not reflect my experience, the staff member was not rude or unhelpful, she just did not give me the one most important fact.

We have had a PO travel money card for a few years and had no problems, either logging in or obtaining money. Since the new app has been installed we cannot log in to our card. Our email address flashes up and then disappears. This situation seems very familiar to another PO system error problem!!! This should not be beyond the wit of competent people to sort out. I have spoken to customer services twice and, so far, nothing has happened. Please sort this problem out.

Ordered euros on line post office sent email advising to collect the following day from local post office.

Guess what it failed to arrive, I was not informed, and wasted my time .

Go elsewhere for foreign currency is my advice.

I booked an exchange for US Dollars on-line and got confirmation that this was ready for collection. When I arrived at the post office in Horley they scanned my QR code then told me there was a problem and gave me a number to ring (0845 301 0100) - I called the number and everything got sorted, however, when I got my mobile phone bill I discovered this is a PREMIUM RATE number. It was only £2.54 but this is an unacceptable SCAM in my view - is this to help pay the Horizon scandal costs?

Just got a card for a trip to Australia, however the exchange rate given appears very poor and does not match what the post office offer for a cash exchange. Worked out that it is cheaper to use my credit card for purchase in Australia.

I went on holiday but my card was blocked and on my return have called the tmc team at the post office but unfortunately every day they promise to sort the issue But as of today still don’t have access to my money

They promise to call back but don’t and also can’t even Tell me why the card was blocked

Not professional at all

And to make matters worst I work for the PostOffice

My wife and I have a Post Office Travel Card and have the app which has recently been updated, my new app works fine however my wife's new updated app will not allow her to add funds, the app allows her to request funds to be added but then only comes up with an option of credit card payment, she has tried inputting credit card details but gets no where... She cannot add any money her old app was fine

My daughter is in Thailand at the moment and the card isn’t recognised in most places. She’s in Bangkok with money on the card but unable to spend it.