Tesco Bank are rated Average in 206 reviews
http://www.tescobank.com/travel-money/
Get a better exchange rate if you choose to purchase any single currency online from £800 to £2500. We offer competitive exchange rates and 0% commission on foreign currency. Order and collect your cash from selected Tesco stores. Free home delivery on orders of £500 or more. £3.95 delivery for orders under £500. Tesco Travel money ordered online or by telephone is provided by Travelex Currency Services Ltd.
Last reviewed 6 days ago
49% of reviews are positive
Does not reply to reviews
| Excellent | 45% | |
| Great | 4% | |
| Average | 1% | |
| Poor | 6% | |
| Bad | 44% |
21 January 2023
21 January 2023
Great service. No issues at all
5 January 2023
5 January 2023
Ordered both US Dollars and Costa Rican Colon on-line for collection on 7/1/23 after 3pm at Southend store as I was visiting that weekend. Money taken straight away from my bank account. Received email following day stating Costa Rican Colon has to be ordered in and I could not pick up until 10/1/23 but I will no longer be in Southend then! Cancelled order but Tesco stated a £10 admin fee would be charged and refund would take 5-10 working days!!! I argued that their website let me order the currency for collection on 7/1/23, so it is their fault, not mine, that they changed the collection day which is no longer convenient to me. They say they will waive the £10 admin fee. Now need to find extra money to buy currency elsewhere. Needless to say, I won't be using them again. Very poor customer service. Avoid.
3 December 2022
3 December 2022
Ordered currency on line to collect in store the following day. Money didn't arrive. No one rang, e mailed or texted to advise there was a problem. No idea when currency will be available. Complete lack of customer care. Won't ve using again!
10 November 2022
Bought £1,270 worth of Jordanian dinars
10 November 2022
Never ever use them. I have been left at the last minute with no travel
Money because they sent confirmation the money was ready and it wasn’t there . The bank was already closed and it left me unable to withdraw . The staff lied and told me I would get a call within an hour that was 3 hours ago .
17 October 2022
17 October 2022
Worst experience. We couldn’t pick up the money on the date stated in the email. They blame on TravelEx for not sending the money and the TravelEx says it’s Tesco’s fault. Will never order money from tesco
16 October 2022
Bought £400 worth of US dollars
16 October 2022
Ordered travel money on Friday
Pickup from tesco baldock after 3pm next day.
Booth shut at 3pm and no one knows why
Phoned tesco. Nice lady who sourced some currency at Stevenage Tesco which they could get out of there till. Went Sunday morning to be told cannot pickup until 3pm Monday.
Phoned tesco. Was told we couldn't pick up until Monday after some debate he Phoned tesco stevenage direct who agreed that we could have the monies but not until after 3 pm.
Asked about cancellation and told will take 10 days to get our money back.
Went back into store to discuss with travel booth.
Told there printer isn't working and she maybe could sort in about 1.5 hours.
Left store and will return after 3pm Monday.
Wasted time and fuel costs
DO NOT USE THIS RUBBISH SERVICE
13 October 2022
13 October 2022
Appalling communication and dreadful communication. Wanted t9 cancel order after about 8 hours. Was told yes. Received no further contact. Called again two days later and was promised that the order had been stopped and refund was pending. Still received no correspondence confirming refund so raised a complaint only to be told that the order was dispatched and a refund would not be happening immediately. Absolutely incompetent as I cancelled well within the time to do so. Now left having to proceed with a complaint just to actually get my money back. Avoid.
24 September 2022
24 September 2022
First and last time ordering euros through Tesco!
Ordered on a Saturday, closest collection day was a Wednesday. Was told they would be ready to collect after 3pm. Arrived at store, no euros there to collect. We didn’t even have an email to say that there was going to be a delay.
We were flying out the next day so spoke to a lady on the phone who organised euros to be picked up at the airport. Got to the desk and there was no evidence of this on their system.
We eventually got through on the phone and they are giving us a full refund, still waiting for this to go into my bank account.
Will not be ordering again.
13 September 2022
13 September 2022
Ordered our euros online and email came through to say they would be ready for collection 2 days later.
Perfect as we were working so went on a weekend to collect.
Asked for small notes which was not a problem.
Highly recommend and will be using them again
10 September 2022
Bought £500 worth of Turkish lira
10 September 2022
Ordered Turkish Lira 2.9.22 was advised online that they wouldn't be available to pick up till 6.9.22 after 3pm. The bureau de change closes at 6pm so I opted to pick up today Sat 10.9.22.
Got a text thus morning 10.30 to say unable to open store due to illness so can't pick up my order.
I called customer service however Turkish Lira is classed as an exotic currency so no one else has it !
'Up to 10 working days for the refund ' I think not...I said if you take the card number as security but don't charge till pick up you wouldn't gave this issue snd you will do a bank transfer ASAP I've been told the money will be back in my account Monday it had better !
Very dissapointing !
