Tracey
8 September 2020
Bought £700 worth of Turkish lira
8 September 2020
WARNING be careful as they do not tell you what denominations you can have, just received £700 worth of lira in 10s (£1) and 20 (£2) notes I am going to have fun counting that out on holiday can’t even fit it in my handbag..complained but they can’t help...go somewhere else
Rebecca P
8 September 2020
Bought £276 worth of Euros
8 September 2020
I cancelled a travel money order 2 days before collection due to developing Covid symptoms and not being able to travel. I was given a cancellation reference and told the money would be refunded within 4-5 days. It wasn't, so I called to chase this, and was told that the refund had been processed and the money should be with me by the end of the day. The refund did not materialise so I called again, only to be told that the Tesco store I had chosen to collect from still hadn't returned my Euros! This was almost 2 weeks after cancelling the order. They have now offered to process a fast refund directly to my bank account rather than via my debit card but I am still waiting. I have been misled with regards to the refund time-frame, and feel that staff have not received adequate training to be able to give accurate information. Avoid Tesco Bank at all costs for travel money. This is the first time I used them and this will be the last. Appalling customer service.
Tom Wicks
13 August 2020
Bought Euros
13 August 2020
Rude and unhelpful staff. Quote different rates for walk ins against buy on line, significantly so. Poor show, Tesco! I’ll take my business elsewhere
Steven
22 March 2020
Bought travel money
22 March 2020
I would not recommend using Tesco Currency Exchange for any currency transaction. The service provided to my by Tesco Currency Exchange in Walkded was appalling when trying to exchange my unused currency back to sterling.I would not recommend their service, nor will I be entering any Tesco stores.
Jennie
9 January 2020
Ordered a prepaid multi-currency card
9 January 2020
I will never use a Tesco cash passport again. It has been declined several times and the app to reload it from my bank account onto the cash passport states error code all the time.
If it hadn't been for my brother living there I would have been completely stuck.!!!!
Liam higgins
6 January 2020
Bought Swiss francs
6 January 2020
Ordered Swiss francs mid December.
When I went to collect them they had spelt my name wrong and refused to give me the Swiss francs. My account had been debited. I was told my money would be refunded. It hasn’t yet.
When I telephoned on Friday 3rd January 2020 I was told there computer systems were down for the last 3 days and they could not help me. Think twice before using Tesco.
Scott
24 December 2019
Bought £1,274 worth of United Arab Emirates dirham
24 December 2019
I ordered £1274 worth of emirates dirham’s. The money was taking from my bank immediately and I was meant to receive my money 2 days before my holiday. I never received the money and now I am having difficulty getting a refund from tesco, who wont reply to my e mails
M M
15 December 2019
Bought Euros
15 December 2019
I have ordered Euros on line and collected from Tesco's Wokingham branch several times and never had a problem.
M M
15 December 2019
Bought Euros
15 December 2019
I have ordered Euros on line and collected from Tesco's Wokingham branch several times and never had a problem.
Tony Bence
5 November 2019
Bought £200 worth of Turkish lira
5 November 2019
OK, the online order process was fine BUT when the Turkish Lira arrived I was shocked to find simply 280 of 10 Lira notes, worth about 71p each! That bundle was about 30mm thick and would hardly fit in any wallet. Just consider, for a one week holiday, that means passing over over 40 notes each day! That's hardly very practical and very inconvenient. It was not even possible to try changing any notes for larger denominations as the nearest bank was a 40 minutes drive away - not wasting that time/effort!
The bank's agents did not understand that their actions caused any inconvenience and only investigated further after pressure. The reward was a £10 Tesco Voucher as compensation. They should have warned of the situation before dispatch and then an alternative supplier would have been used. Not going to trust Tesco Travel Money again.