ACE-FX are rated Excellent in 1,252 reviews
ACE-FX are specialist foreign exchange dealers based in London who offer competitive exchange rates and first-class customer service. Over the years, we have established a reputation for honesty, reliability and quality of service.
Last reviewed 3 months ago
97% of reviews are positive
Replies to reviews
| Excellent | 93% | |
| Great | 4% | |
| Average | 1% | |
| Poor | <1% | |
| Bad | 1% |
17 September 2022
17 September 2022
Great rates. And they claim can pick up cash in person within an hour or so of booking online. But be careful at weekends. Saturday and Sunday. If you want exchange for cash £ in person and book online they do not warn you that they can run out of cash at the weekend!
And if that happens they will ask for your bank details to pay the money in later and thus fulfill your booking.
However for me this defeats the whole point of booking online to pick up cash in person. They should not accept the online booking for cash in person if they cannot fulfill it. Other companies have longer lead times to prepare the cash.
I wasted 3 - 4 hours travelling there and back only to find they could not fulfill the booking they had taken. Not happy
Dear Mr Neckles,
We are sorry to hear about your complaint, however when we have searched your name/order on our system we can't find anything. When booking online the website does not specify directly if it will be in cash or a bank transfer, as we cannot anticipate the level of traffic we will get during a working day so sometimes we can get short of GBP. In addition to this, we have to take into consideration the sum of money that is being exchanged at one time due to individuals using different name/ ID's.
If you would like to take this further please don't hesitate to call us on: 020 7513 1925 or visit us in store.
Thank you,
ACE-FX
19 April 2022
19 April 2022
I have been trying to get through on the phone all day. Nobody picks up the phone or replies to emails. I still have not had my money
7 February 2020
7 February 2020
Excellent value and prompt polite service
5 February 2020
5 February 2020
Excellent exchange rates. Happy with it
5 February 2020
5 February 2020
As always, better rate than anywhere else, really helpful staff and a great service. Thank you ????
4 February 2020
Bought £567 worth of Indonesian rupiahs
4 February 2020
Great customer service in the London Bridge branch. I shopped around for the best rate, and ace-fx were the best.
4 February 2020
4 February 2020
Always a good service and a great rate of exchange on Euro and Croatian Kuna..
4 February 2020
Bought £300 worth of Russian rubles
4 February 2020
My go to place for all foreign exchange. Super fast ordering and same day collection (if ordered by 9am). 10/10
31 January 2020
31 January 2020
Excelent Rates, quick service.
27 January 2020
27 January 2020
Really good rates, proffesional team.
