ACE-FX are rated Excellent in 1,253 reviews
ACE-FX are specialist foreign exchange dealers based in London who offer competitive exchange rates and first-class customer service. Over the years, we have established a reputation for honesty, reliability and quality of service.
Last reviewed 6 months ago
97% of reviews are positive
Replies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 93% | |
| Great | 4% | |
| Average | 1% | |
| Poor | <1% | |
| Bad | 1% | |
Showing reviews 1-15 of 1,253
5 November 2024
Bought £200 worth of Thai baht
I'm not sure if they are a legit service and if they are they are very insufficient. I ordered Thai Bhat and money has been taken without confirmation of the transaction. I tried calling the number number listed on their website however no one picks up. Please avoid at all costs.
17 September 2022
Sold Japanese yen
Great rates. And they claim can pick up cash in person within an hour or so of booking online. But be careful at weekends. Saturday and Sunday. If you want exchange for cash £ in person and book online they do not warn you that they can run out of cash at the weekend!
And if that happens they will ask for your bank details to pay the money in later and thus fulfill your booking.
However for me this defeats the whole point of booking online to pick up cash in person. They should not accept the online booking for cash in person if they cannot fulfill it. Other companies have longer lead times to prepare the cash.
I wasted 3 - 4 hours travelling there and back only to find they could not fulfill the booking they had taken. Not happy
Dear Mr Neckles,
We are sorry to hear about your complaint, however when we have searched your name/order on our system we can't find anything. When booking online the website does not specify directly if it will be in cash or a bank transfer, as we cannot anticipate the level of traffic we will get during a working day so sometimes we can get short of GBP. In addition to this, we have to take into consideration the sum of money that is being exchanged at one time due to individuals using different name/ ID's.
If you would like to take this further please don't hesitate to call us on: 020 7513 1925 or visit us in store.
Thank you,
ACE-FX
19 April 2022
Sold 2,000 Philippine pesos
I have been trying to get through on the phone all day. Nobody picks up the phone or replies to emails. I still have not had my money
7 February 2020
Bought travel money
Excellent value and prompt polite service
5 February 2020
Bought New Zealand dollars
Excellent exchange rates. Happy with it
5 February 2020
Bought Japanese yen
As always, better rate than anywhere else, really helpful staff and a great service. Thank you ????
4 February 2020
Bought £567 worth of Indonesian rupiahs
Great customer service in the London Bridge branch. I shopped around for the best rate, and ace-fx were the best.
4 February 2020
Bought £1,000 worth of Euros
Always a good service and a great rate of exchange on Euro and Croatian Kuna..
4 February 2020
Bought £300 worth of Russian rubles
My go to place for all foreign exchange. Super fast ordering and same day collection (if ordered by 9am). 10/10
31 January 2020
Transferred funds overseas
Excelent Rates, quick service.
27 January 2020
Transferred funds overseas
Really good rates, proffesional team.
24 January 2020
Bought £2,000 worth of Euros
Best rates, easy to use website, professional staff.
24 January 2020
Bought £500 worth of Euros
Good rates, click and collect from London Bridge , staff always friendly .
23 January 2020
Bought £2,500 worth of New Zealand dollars
An excellent rate, and first class service. Would highly recommend.
17 January 2020
Sold 16,260 Qatar riyals
I wanted to sell Qatari Riyals and Ace-fx offered the most competitive exchange rate in Pounds sterling.
After placing an online order, I proceeded to the London Bridge branch, where the staff was very professional and friendly.
I would highly recommend their services.
Thank you very much Ace-fx!
Aisha