Asda Money are rated Poor in 207 reviews
ASDA offer a simple way to order your travel money. Place your order online, over the phone or at an in-store Travel Money bureau all with zero commission and no fees if you pay with your Asda Money Credit Card or debit card. Note: these are ONLINE rates - you may get a lower rate in-store unless you order online in advance.
Reviews by rating | ||
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Excellent | 23% | |
Great | 4% | |
Average | 2% | |
Poor | 9% | |
Bad | 62% |
Showing reviews 1-15 of 207
4 August 2024
Bought US dollars
I have just discovered that Asda travel money charge a monthly fee for no transactions! The remainder of my balance has now been dwindled to zero and Asda have taken all my money off the card for not using it. They won’t refund it as this is apparently in the T&Cs. DO NOT USE THEM!
2 July 2024
Ordered a currency card
It has been problematic using this card and I will never use Asda again for this service. It has been declined in several places in Majorca and it’s embarrassing when it is declined. Declined amounts still show up as pending!!!
1 July 2024
Ordered a currency card
Due to a wrong pin at a cash point and declined payments at the table ordering food these ‘declined’ transaction go on your card as pending and will not go back to your card until 7 days later . I couldn’t access my money whilst on holiday due to this ! Never ever again AVOID AVOID AVOID. It will ruin your holiday and customer service is awful … a complete waste of time !
14 May 2024
Ordered a currency card
Appalling customer service. Cost more in fees and time. Had to use an alternative card which fortunately I had taken abroad with me. Will not use again
6 May 2024
Ordered a currency card
They are garbage , the app is abhorrent, I tried to check my balance , everything I entered my unique one time number it was rejected.
25 March 2024
Bought £200 worth of Euros
Went to Asda in Spondon, Derby. Exchanged 200 pound for euros. No questions asked, nothing explained. When i got home I found out that the lady charge me for exchange fees. How can you charge someone without explanation? Will never use their service ever again.
21 February 2024
Ordered a currency card
I put £200.00 in my travel card went to make sure that it had gone onto the card but the money is nowhere to be seen contacted card services who then contacted Travelex and still no sign of the money, I have contacted my bank they are now looking into this.
28 January 2024
Bought travel money
Ordered local currency for Barbados. Ordered on Monday and told it would be a few days and we would be phoned. Not heard anything so went in Friday - going away next Thursday, nothing arrived. Telephone call Saturday afternoon to say they can’t get any! Very unreliable!
15 January 2024
Bought £50 worth of Euros
Got my travel money card today, and it was a piece of cake with the help of Millie in the Spondon branch. Any worries were put at ease, so helpful in how to setup it up and knowing how I can use the card when aboard. I was really happy with the service provided.
15 January 2024
Bought £100 worth of Euros
quick straight forward service
18 December 2023
Bought £1 worth of US dollars
This is the fourth time I have attempted to use the service in Asda Fareham, as it is the only place within a few miles that sells foreign currency. 3 pre ordered and today randomly.
Each and every time there has been a note to say just popped out, be back at a certain time and this is not usually between 12 & 2. It is usually just after 3pm for pre ordered. Today, I randomly popped in at 12.20 and once again, there was a note to say that the person has popped out and will be back at 12.50. Surely if their website displays opening times, a member of staff should be there to serve customers or they should display opening hours open and not actually on lunch or gone out etc…it’s not cheap to keep having to drive backwards and forwards, 6 miles to be precise to not be able to get the money ordered or even randomly. Asda, this needs sorting out!
Had to put in an amount that I supposedly purchased to leave review.
7 November 2023
Bought travel money
Like Sue Williams says on her review I was charged a buy back fee without an explanation.
As a pensioner £2.99 Charge for nothing is better in my pocket.
I was so mad I went back the next day. The same girl said I always explain this Charge!
Not to me you didn't as we never return Euros.
I insisted on having the money back, which she finally agreed to.
3 November 2023
Bought £500 worth of Euros
Had a great experience in the Blackburn asda with the help of a lovely women Heena. Was a great help with everything as it was my first time exchanging money. Great customer service from her. Would definitely recommend to go to the Blackburn asda will be going again.
29 October 2023
Bought £250 worth of Euros
I always go to the bureau in clayton green, I always get good service from the two ladies there, I got tips etc about where I was going last time and its always service with a smile and welcoming
21 October 2023
Bought £1 worth of Euros
Went to Asda Tamworth the customer service was diabolical there were two people serving behind the counter , neither of them had any customer service skills tutting because I queried the exchange rate no please and thank yous .. apparently they don’t accept Scottish
£20 even though it’s legal tender. Will avoid from now on and go where I’m welcome