Asda Money reviews

Asda Money are rated Poor in 183 reviews

ASDA offer a simple way to order your travel money. Place your order online, over the phone or at an in-store Travel Money bureau all with zero commission and no fees if you pay with your Asda Money Credit Card or debit card. Note: these are ONLINE rates - you may get a lower rate in-store unless you order online in advance.

  • Last reviewed a week ago
  • 27% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 22.95% of reviews are rated 5 stars 23%
Great 4.37% of reviews are rated 4 stars 4%
Average 2.19% of reviews are rated 3 stars 2%
Poor 8.20% of reviews are rated 2 stars 8%
Bad 62.30% of reviews are rated 1 stars 62%
Reviews by day

Showing reviews 1-15 of 183

Jon Thorne

30 May 2023

Bought £300 worth of Euros

Might be good if there was working functionality to register the card.

Impossible to top up on holiday.

I had to use my normal debit/credit card and get charged €12.50.

George Cassells

23 May 2023

Ordered a currency card

wouldn't touch with a barge-pole after my last trip to Spain, no atms were free of charge, i went to 5 and range charges were between 1.90euro to 7 euro in santander, every ATM i went to i cancelled my withdrawal and on one i cancelled it actually changed my credit by 300 euro, i went thru the process of removing 300 euro but after seeing the charge i cancelled and just as well i collected all receipts as it actually showed i had removed the money when i hadn't. i had to call there number to get help and got Taiwan, Singapore or somewhere similar for the call centre, that was absolute murder but was told id here from them within 1/2 days working day. Never heard a thing, called them again and they said i had to send a picture of my receipt to show i cancelled, i did this as mentioned just as well my fiance said take receipts, after calling again it was still being looked into. Long story short i got my money back after 8 days, just as well my fiance had extra money or i would have been screwed.

Never again, dont believe if they say ATMs are free and always take receipts. Going to asda today to take my money out in euros for next holiday as im not losing more money changing into sterling.

Dorothy Armstrong

14 May 2023

Ordered a currency card

Don't get this card. Firstly, the app doesn't work. It doesn't accept biometric log in despite the facility being there so you have to put the 16 digit card number and a password every time to access it. Also, you can't load money through the app. I have complained about this on 6 different occasions and it still doesn't work. The only way to load cash is to do it through the website.

I was told that the card is accepted everywhere abroad. To be fair it has worked in most places but, be warned, it doesn't work in the French toll machines. Fortunately we did have a backup card.

I will never use this card for overseas travel again. When we get home it is going in the bin

Christine Tinkler

10 May 2023

Ordered a currency card

Used the Asda travel money card when we went to krakow and will defo be using again. So easy and safe to use and so easy to top up.. definitely recommend to anyone travelling abroad. Well done


4 May 2023

Bought £1,100 worth of Euros

Ordered £1100 of Euros online, no problem. Went to collect as arranged, despite being the only person in the Q, had to wait 10 minutes. Collected the Euros. When l checked it was 5 x 200 euro notes and the rest in 20's. When l went back to try to get better denominations l was told " You would be charged, but we don't have any anyway, sorry"

Unimpressive all round, next time it's M&S or just change once on holiday.


22 April 2023

Ordered a prepaid currency card

App was good and worked perfectly at first. I added money when rate was "relatively good" and did this several times without problems

Used the Card itself on 3 week holiday in Dec 22 then 2 week Holiday in March 22

Then 2 weeks ago I tried to add Euros and when I had entered all info I was expecting to enter my Payment Card to complete purchase but got a Green Screen instead. No matter how many times I tried it never changed from a plain Green Screen

Advised to uninstall App which I have done several times and problem persists. I have emailed helpline and they answered incorrectly - looked like they answered a totally different question. I have since sent 2 more emails neither of which have been answered

So today I tried to add App to my Tablet. Once installed it asked me to Log in but then put a big red notice "saying error - try again X"

I did but nothing changed. I reinstalled App on Mobile again and got the same Message

I may need to top up soon , so rang Customer Helpline which told me there was something wrong with the App and it was being worked on. I was told that once done I might find my Green screen issue fixed.

However I can't wait and hope so I will look for another provider and try to send balance from this Card to a new one OR if I can't I will use the Balance up on this Card before using whichever new one I decide on

John McGonagle

2 April 2023

Ordered a prepaid currency card

Horrific. Can’t log in- can’t register again. App is riddled with errors- email response from customer services saying 1-4 days sla for response. Not much good when you are standing in Dubai mall. Incompetence

Mickey Drew

31 March 2023

Bought £376 worth of United Arab Emirates dirham

Louis the branch mananger gave me a good rate and explained everything about the Dirham UAE she was very professional and honest I highly recommend you use there currency booth in Asda Thurmaston Leicester

Date of experience: 24 March 2023


22 March 2023

Ordered a prepaid currency card

Just got this card today. Can’t even load. Customer service told to delete and reload the app. Still useless. Think I’ll stick to my debit card !!

Maryan Reynolds

17 March 2023

Bought Euros

This Asda card is utterly awful - the app is a complete disaster - in February I was abroad and I couldn't get into it - helpline is totally useless - deleted it and downloaded it again - now I'm trying to load it up - says that facility is not available

Called the helpline they have no idea why it doesn't work

So deleted it again and downloaded it again - get to the payment page and it wont take the payment

Binning it - complete waste of time as it will only cause worry ands insecurity when I'm abroad


28 February 2023

Ordered a prepaid currency card

App closed halfway through registering card so then I couldn't re register and couldn't find my account , over half an hour on call to customer services they couldn't help. Had to get more money transferred from family until I can resolve with customer services


11 December 2022

Bought £100 worth of Euros

I cant find any instructions about activating the card. It cant be activated with the app anyway. All these poor reviews have just turned me off from doing anything with this card. It's a poor replacement to my old asda credit card which gave a straightforward cashback at the end of each month. This card just seems to be too much hassle.

Do not use this travel card.

10 November 2022

Ordered a prepaid currency card

Set our cards up on 22.10.22 ahead of our trip to Italy. We're told that it is easy and quick to top up so trusted the advisor and didnt test it before hand... why should we?... we then found out half way through our holiday that the cards were setup with some incorrect information and got an error message when trying to top up. On the first day of trying to sort the issue out, I was passed back and forth and hung up on multiple times by different customer service departments. Initally I was told the issue was maintenance the tech team did a week ago and that they could do nothing but raise a ticket for someone to contact me in 7 days... obviously that didnt help us as we were abroad with no way of topping up the card. After complaining I was put through to a "supervisor" who said they would do a "warm transfer" to Travel Ex but I waited on hold for 10 minutes only to be hung up on, when I called back again the same thing happened, when I called back AGAIN I was eventually put through to Travel Ex who advised us that the error we were getting was because our details were wrong on their system (the country of my address and the spelling of my partners first name) they told me that it would take 24hrs to resolve at which point we could try and top up and it should be fine; they even gave us specific UK times for the next day as the 24hr deadline. The next day came and we got the same error message. We called the company again, and AGAIN were passed from department to department and hung up on. We were then told we had to wait 48hrs for the changes to take effect, despite the fact the previous day we were told 24hrs.

We have now had to use our bank cards for the remainder of our holiday and have have raised a formal complaint.

Do not use this Travel card. Use the Post Office or Mastercard versions, which I have used previously and had no issues with.

Yasmine Ancell

8 October 2022

Bought £900 worth of Malaysian ringgits

Ordered approx £900 worth of travel money 2 weeks before flying. Received an email say it would be ready 2 days later than expected which wasn't a problem as it was still 3 days before we fly.

Arrived at ASDA to collect to be told they couldn't fulfil my order by might be able to next week.

Rang ASDA to try to find a solution. Staff were rude/unhelpful on the phone.

Emailed ASDA and received an email back, stating the order was cancelled but I had 'plenty of time to get more currency'. I had one working day, a Saturday.

On top of that, getting a refund isn't easy and takes 10 days.

So I'm currently £900 down, will be travelling to a cash heavy country with children and no cash in the hope I can find a cash point and I've had to borrow money to take with me.

W Clifton

11 September 2022

Ordered a prepaid currency card

Had a previous Asda currency card prior to covid and never had any issues. When went to top up was advised they had changed and no longer valid. No longer did joint cards and therefore had to pay £5 for second card. We wanted a 2nd card in case one was lost.

ATMs in Gran Canaria were charging between €4 & €7 to withdraw. 2nd day we requested €200 with €5 fee and no cash dispensed yet debited account. Made 2 calls both times being told I would have to wait until 8 days after to see if automatically went back in and if not would need to call again and they would then raise a dispute. Day 8 the transaction just disappeared from the mobile app and therefore account credited. Luckily we had sufficient funds otherwise being €200 short May have caused a major issue for spending money and could have ruined whole holiday. We will not look to use again and in future just use our normal bank debit card

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