ASDA reviews

MD

Mickey Drew

31 March 2023

Louis the branch mananger gave me a good rate and explained everything about the Dirham UAE she was very professional and honest I highly recommend you use there currency booth in Asda Thurmaston Leicester

Date of experience: 24 March 2023

IA

Ian

22 March 2023

Just got this card today. Can’t even load. Customer service told to delete and reload the app. Still useless. Think I’ll stick to my debit card !!

MR

Maryan Reynolds

17 March 2023

This Asda card is utterly awful - the app is a complete disaster - in February I was abroad and I couldn't get into it - helpline is totally useless - deleted it and downloaded it again - now I'm trying to load it up - says that facility is not available

Called the helpline they have no idea why it doesn't work

So deleted it again and downloaded it again - get to the payment page and it wont take the payment

Binning it - complete waste of time as it will only cause worry ands insecurity when I'm abroad

KE

Kelly

28 February 2023

App closed halfway through registering card so then I couldn't re register and couldn't find my account , over half an hour on call to customer services they couldn't help. Had to get more money transferred from family until I can resolve with customer services

RA

Ray

11 December 2022

I cant find any instructions about activating the card. It cant be activated with the app anyway. All these poor reviews have just turned me off from doing anything with this card. It's a poor replacement to my old asda credit card which gave a straightforward cashback at the end of each month. This card just seems to be too much hassle.

DN

Do not use this travel card.

10 November 2022

Set our cards up on 22.10.22 ahead of our trip to Italy. We're told that it is easy and quick to top up so trusted the advisor and didnt test it before hand... why should we?... we then found out half way through our holiday that the cards were setup with some incorrect information and got an error message when trying to top up. On the first day of trying to sort the issue out, I was passed back and forth and hung up on multiple times by different customer service departments. Initally I was told the issue was maintenance the tech team did a week ago and that they could do nothing but raise a ticket for someone to contact me in 7 days... obviously that didnt help us as we were abroad with no way of topping up the card. After complaining I was put through to a "supervisor" who said they would do a "warm transfer" to Travel Ex but I waited on hold for 10 minutes only to be hung up on, when I called back again the same thing happened, when I called back AGAIN I was eventually put through to Travel Ex who advised us that the error we were getting was because our details were wrong on their system (the country of my address and the spelling of my partners first name) they told me that it would take 24hrs to resolve at which point we could try and top up and it should be fine; they even gave us specific UK times for the next day as the 24hr deadline. The next day came and we got the same error message. We called the company again, and AGAIN were passed from department to department and hung up on. We were then told we had to wait 48hrs for the changes to take effect, despite the fact the previous day we were told 24hrs.

We have now had to use our bank cards for the remainder of our holiday and have have raised a formal complaint.

Do not use this Travel card. Use the Post Office or Mastercard versions, which I have used previously and had no issues with.

YA

Yasmine Ancell

8 October 2022

Ordered approx £900 worth of travel money 2 weeks before flying. Received an email say it would be ready 2 days later than expected which wasn't a problem as it was still 3 days before we fly.

Arrived at ASDA to collect to be told they couldn't fulfil my order by might be able to next week.

Rang ASDA to try to find a solution. Staff were rude/unhelpful on the phone.

Emailed ASDA and received an email back, stating the order was cancelled but I had 'plenty of time to get more currency'. I had one working day, a Saturday.

On top of that, getting a refund isn't easy and takes 10 days.

So I'm currently £900 down, will be travelling to a cash heavy country with children and no cash in the hope I can find a cash point and I've had to borrow money to take with me.

WC

W Clifton

11 September 2022

Had a previous Asda currency card prior to covid and never had any issues. When went to top up was advised they had changed and no longer valid. No longer did joint cards and therefore had to pay £5 for second card. We wanted a 2nd card in case one was lost.

ATMs in Gran Canaria were charging between €4 & €7 to withdraw. 2nd day we requested €200 with €5 fee and no cash dispensed yet debited account. Made 2 calls both times being told I would have to wait until 8 days after to see if automatically went back in and if not would need to call again and they would then raise a dispute. Day 8 the transaction just disappeared from the mobile app and therefore account credited. Luckily we had sufficient funds otherwise being €200 short May have caused a major issue for spending money and could have ruined whole holiday. We will not look to use again and in future just use our normal bank debit card

AT

Ashley Taylor

7 September 2022

Absolute nightmare do not use this card. We tried withdraw 400 euros at an ATM in turkey and our card was declined. Did not receive any money we than realised we was charged on the app 400 euros when we had not received anything. Spoke to customer services who said there was nothing they could do we are now stranded in turkey without any money with two kids and a week left. To top this all of the time we spent on the phone with Asda travel we have been charged £180 for the calls. This is unbelievable and we will be taking this much further when we return as this is complete theft And totally illegal. DO NOT GET ONE OF THESE CARDS AS IT WILL RUIN YOUR HOLIDAY

PA

Peter Archer

3 September 2022

Appalling. The app does not work. Customer service dreadful. Do not use this card