Asda Money reviews

I've had a multi-currency travel money card from Asda for many years, I find the app straightforward to use (even has a PIN reminder on there) I've used mine in America and all around Europe with no problems. I use the card to save for my holidays by topping up each pay day :)

Went in Asda money exchange yesterday got £614.95 changed into 700 euros. When I got home I checked on line (as I was just curious) the exchange rate. Well lo and behold I was short changed by 19 euros. So take my advice and stay well away from Asda exchange, “cowboys” I felt cheated they are very dishonest, and would certainly never recommend them to anyone.

Got my travel money today at the Burnley store and had the best experience due to the wonderful Naheed as she was very helpful and friendly and put all my worries at ease, she gave me the best rate possible and also informed me when to come to make sure I get my money on time before going on holiday. She made my experience very stress free and I real appreciate her customer service skills as they were on point and she knew how to leave her customers satisfied with her service. Her knowledge about the exchanges were really impressive as it helped me to understand certain things and also she answered a lot of my questions. Would highly recommend her as she has the best customer service skills you could possibly have ThankYou Naheed.

I always use the travel money bureau in clayton green, its handy when I go for shopping, the staff are lovely and theres been a lady who has been there years and serves me a lot, she always gives excellent advice on places to go to as she travels a lot so has a lot of knowledge, its worth going just for that but she is so friendly too and patient, when I had an issue with my travel money card she rang card services and issued me with a replacement card as mine wasnt working, I was worried but she sorted it out, the rates are good and I will always use this store for my currency.

Absolute rip off. Charged for every transaction. Charged SEVENTEEN DOLLARS to withdraw 200£. Utterly crap use the zing card, so much better thus deserves chopping up

Topped up the Money Card in UK with UAE Dirhams. I am in Abu Dhabi on holiday and so far the card has been rejected for payment in a Restaurant and Supermarket within 2 days since arrival here. Very embarrasing experience all round. Contacted customer service and was told it is my fault as i should ask the shops and other places if they accept pre paid money card before i make a purchase and attempt to use the card as payment. Will be cancelling card when i get home. Not worth the grief when card repeatedly rejected as payment.

Waste of time . Half the shops etc would not take it in Spain and in other cafes etc it was declined then showed up on my app as pending .Total nightmare.Do not use this card if you are going overseas.Stressfull experience

I have just discovered that Asda travel money charge a monthly fee for no transactions! The remainder of my balance has now been dwindled to zero and Asda have taken all my money off the card for not using it. They won’t refund it as this is apparently in the T&Cs. DO NOT USE THEM!

It has been problematic using this card and I will never use Asda again for this service. It has been declined in several places in Majorca and it’s embarrassing when it is declined. Declined amounts still show up as pending!!!

Due to a wrong pin at a cash point and declined payments at the table ordering food these ‘declined’ transaction go on your card as pending and will not go back to your card until 7 days later . I couldn’t access my money whilst on holiday due to this ! Never ever again AVOID AVOID AVOID. It will ruin your holiday and customer service is awful … a complete waste of time !

Appalling customer service. Cost more in fees and time. Had to use an alternative card which fortunately I had taken abroad with me. Will not use again

They are garbage , the app is abhorrent, I tried to check my balance , everything I entered my unique one time number it was rejected.

Went to Asda in Spondon, Derby. Exchanged 200 pound for euros. No questions asked, nothing explained. When i got home I found out that the lady charge me for exchange fees. How can you charge someone without explanation? Will never use their service ever again.

I put £200.00 in my travel card went to make sure that it had gone onto the card but the money is nowhere to be seen contacted card services who then contacted Travelex and still no sign of the money, I have contacted my bank they are now looking into this.

Ordered local currency for Barbados. Ordered on Monday and told it would be a few days and we would be phoned. Not heard anything so went in Friday - going away next Thursday, nothing arrived. Telephone call Saturday afternoon to say they can’t get any! Very unreliable!