10th March 2017
Brilliant service. Quick and easy. We ordered our polish zloty to be delivered to our home, and it came on time with no messing. Will definitely use this service again.
2nd March 2017
Absolutely terrible experience. I ordered on line as it had one of the best rates and I had used a money card from the post office before (with no issues). Took an hour at the store for them to locate my order and issue my card. I travelled to Australia where I attempted to login online. They asked me security questions including which form of ID I had used to collect the money card. This was a driving licence but they disagreed and logged me out telling me that I had to call them to sort it out. As I was in Australia I decided not to. I transferred money from my bank account onto the card but it did not arrive. I called to chase it up and was put on hold twice for 30 minutes (international call) I was then told that the money card is dealt with by Travelex and they have no access to Asda's computer system. I had essentially lost £550 and i still have no idea how to get it back. My bank are trying and have confirmed that it is in an ASDA account but have received no response in two weeks from Asda. I have called to be passed from one department to another to then be put through to the complaints department who after nearly 30 mins on the phone tell me that they are MasterCard and only deal with the travel money and that they cannot help me to retrieve the lost money as it is not in one of their accounts. I have emailed Asda with my complaint and they have told me on three occasions that somebody would be in touch. They haven't. I have also given my details on a number of occasions to the complaints department and they have promised that a supervisor will call me. They haven't. Whilst on holiday I had to make regular calls to Mastercard to upload my card and I made a number of withdrawals from my bank account incurring fees. What an nightmare and disappointment.
24th February 2017
Ordered online easily. Checked various suppliers and the rate was best for this less-used currency. Money was there to collect and fairly easy. No way to choose denominations though. Would use the service again.
23rd January 2017
This Rating is directed to travelex based in this store and Asda customer service. Travelex (working on behalf of Asda) promised and did not deliver the correct denominations of currency. They do not dispute this. This was followed by poor service which was bad enough, and wasted enough time, to spur this negative review. If you want fixed denomination currency or good service I suggest you do not use Asda Money (travelex)
21st January 2017
Ordered online, went to Store. No hassle. Wolverhampton rules
24th December 2016
Asda clearly state "Find a better rate within 5 miles and we'll beat it!" So I did find a better rate within 5 miles, and they couldn't beat it. So I'm pretty sure this is false advertising. First and last time I'll be using them.
23rd November 2016
ordered 200 euros over the phone and to pick up from store 2 days later. got to store with reference number,airline transport pilots licence,high security airport pass,utility bill with address on,ehic card and the debit card which i used to pay over the phone and guess what."sorry but we can't give you the money as those documents are not acceptable" we need a passport or a drivers licence" all for a puny 200 euros!!!!!!!!!! applied for refund which can take up to 10 days!!!!! drove to tesco and went to money exchange and got 200 euros with a debit card in less than 1 minute. No brainer------go anywhere but asda
19th November 2016
Ordered Iceland Krona and Euro 2 weeks in advance online - the online rates are always slightly better than instore - the same as ANY of the other foreign money sellers. Received e-mail the day before I'd requested to say money was ready for collecting. Took valid photo ID (passport or UK driving licence) and the bank card I'd used to order it with me as proof that it is my money and collected it no problem. Very friendly staff member.
20th October 2016
I went to the nearby ASDA today to by a prepaid debit card after talking to some one on phone. Firstly the in store rate was different. Second, I stood in front of counter where two ladies were busy counting money. They not only ignored me for a while but also answered without courtesy and interst after I knocked on the glass to get their attention. As it appeared the microphone was switched off. When I spoke to the store manager he informed me that although the name is ASDA money, it is not actually an ASDA product. Eventually I did not buy the card or cash from them this time. I don't think I will buy from these guys in future too.
4th October 2016
I bought a prepaid currency card from Asda and deposited money. This was done in store and the card has never been used. I hadn't received any correspondence for a while so I phoned to enquire and was told I was not the cardholder and to go back to the shop in which it was bought. Asda were extremely unhelpful and refused to speak to me about my account despite the fact I had in my possession all the paperwork and receipt for the account. I find it peculiar and worrying that this issue did not raise any concern to the member of staff. I went to the ATM and all the money has gone from the account. I phoned the company again and was told I wasn't the account holder so they wouldn't speak to me about the account. The only option was to complain in an e-mail with an expected wait time of 8 weeks. Essentially they have allowed the details on my account to be changed without my authorisation. This card had never been used and has been kept secure. No part of this transaction has occured online or through e-mails. I can only assume that every account can be easily compromised. I am surprised it isn't standard procedure to ensure that any change of details be notified to the name and address on the account. Nobody enjoys the moment they realise money has been stolen from them but it is very concerning that security is so weak and that you can be frozen out of your account without any suspicion being raised even after you tell them about it! If you like being robbed and called a liar then get one I suppose.
1st October 2016
Have used Asda money exchange a few times. Ordered on line and delivered on day requested. Excellent service. Will always use Asda.
22nd September 2016
Ordered over £1000 worth of euros on line. Called at store exchange kiosk with appropriate I.d. to collect my money. (It was mid afternoon) -Was told that staff were 'changing over' and to call back in half an hour. I killed some time in the café and returned after the half hour and was informed that they still weren't ready to serve as there was a discrepancy with the staff 'handover' balance and could I return in a quarter of an hour? Although they were apologetic, I started to become a bit annoyed by this time as I really needed to be elsewhere. I eventually got my euros but the staff in the kiosk (one lady was apparently a trainee) were telling other potential customers to 'come back in half an hour'. It might have been 'one of those days' for them, so might use them again in the future but there are alternative money exchangers out there.
14th September 2016
I traveled to Ireland from the UK and gave the hotel reception my card to reserve 640 euros which was ok when i checked out asda card services had blocked the reserved 640 euros and the hotel couldn't access the money the bill was then paid with my credit card incurring a 3.5% fee and a low exchange the hotel told me that asda would release the original funds to them on the 8th September 30 days after the due payment date, the hotel pointed out that the bill had been paid so asda required the hotel to confirm in writing that they had been paid and then they would unblock the funds on the 8th September
3rd August 2016
Asda Pre paid Credit Card - Awful avoid. I put in £120 and could only get £40 out! Nobody wants to take responsibility. And I paid a £5 fee for the privilege.
23rd July 2016
I ordered £200 of Euros and when I received the confirmation email had been charged for £1000! I was told by customer services that it was a 'customer keying error', i.e. my fault, even though they later suggested that the webpage might have switched back to their default of £1000 - BEWARE OF THIS! They did agree to change the order and refund the additional money, but this can take up to 10 working days. Terrible service. Note that Asda Travel Money is provided by Travelex so you won't get anywhere by complaining to Asda.
19th July 2016
We chose the Asda pre-paid currency card specifically because you could get 2 cards for the same account. Upon picking up the card, it took about 15-20mins of the staff entering details onto the computer, until I was given the card, I asked about the second card, and they said I couldn't get a second card, and that it is something you need to add when ordering online. There was no option for this online, but the confirmation email I received said that I could request a second when picking up the card. I walked away not pleased, and called the Order Helpline as soon as I got out of the store. They couldn't understand why I couldn't get a second card, so they rang the branch and then the woman I was speaking to talked to her manager. They came to the conclusion that there had been a system error, and I would be able to get a second card by talking to Card Services, who I was then put through to. No details of my previous call were passed onto Card Services so I had to explain everything again. I was then put on hold, to then be told that they wouldn't be able to send a second card out to me, I would have to go back into the branch to get a second card sorted out. I was on the phone for a total of 32minutes and 4seconds. I then went back into the branch, where they apologised profusely, and explained what had gone wrong. He then rang his area manager to find out how he could add another card. Finally I got a second card, however, it is not possible for both cards to be active, instead I have a spare one that can be activated if the first is lost or stolen. This is not what I wanted, but this is what I have had to settle with. All in all, it took over an hour to sort out my travel money card, and I have still not got what I wanted. It would have been a lot easier to get a card from the Post Office where I live, rather than travelling 20 minutes to get the Asda card, however I did this because 2 cards would better have suited my needs. I needn't have bothered. I would no
20th June 2016
Ordered online using debit card which was then stolen the next day, when i went to collect 4 days later using new debit card (with text from Barlcays as proof and also driving license) they refused to give me my euros. I asked for a refund which they also refused to do there and then and said that my money would be refunded back into my bank almost 3 weeks later. The staff i spoke to on the help line were rude and unhelpful. Would definately not recommend.
13th June 2016
Ordered 500 usd online on Wednesday the 1st of June for collection on the 3rd ..in the meantime I lost my bank debit card..they wouldnt give me the dollars . I showed them my passport driving licence. .the online banking on my phone and the confirmation email ..all to no avail ..it is now the 14th of June and still no refund ...will get police involved because they're fraudsters withholding money that isn't theirs. ..totally disgusted
7th June 2016
1st time using ASDA Placed order 10am Monday arrived 10am Tuesday (Royal Mail special delivery "Free") A Good mix of notes Would definitely use again
14th May 2016
Booked my euros on line.used my card they did not state photo proof.when I booked.went to collect on the said date.had my credit cards and bus pass with me.they said I needed a driving licence or my pass port.they would not accept my photo bus pass.i don't have a driving licence and I had been at work all day and dropped in after work.said I would have to bring my pass port to show them.i was angry and said I want my money back she said i would have to wait 7 days I was going abroad in 6 days.as luck would have it my wife was with me and drove home to get my pass port which they then accepted.a lot of hassle.when I got home I checked my emails they had sent me one that afternoon to say I could collect my euros then mentioned about driving licence or pass port.its a shame they did not mention that when I ordered and paid for my euros.i don't check my emails till I get home after work.i will not use them again and most of the shopping I needed they did not have.so good bye asda never again for travel money or shopping.
28th April 2016
After checking best rate online I went to store and ordered £1100 of euros. When the money was being counted out I queried the rate I was getting (24 euros worth less than had I ordered online). I showed the cashier the rate on my phone to which she replied 'oh you always get a better rate online.' At no time, even though I queried the rate, was I advised to order online. Fortunately for me, although I hadn't left the booth, I had taken out the buy back at same rate offer (free). Was made to wait 15 mins for manager who then reluctantly gave me the extra euros. Basically DO NOT buy in store. Order on-line and collect. I myself will not be using their services again. Very disappointing.
27th April 2016
Ordered online ( rates higher than in store). Ordered Tuesday for Thursday pickup (on closest option date) but received email that it was available next day. Went to pickup next day without issues-the girl was pleasant & polite & very professional. Would purchase from ASDA again.
20th April 2016
No ability to request smaller denominations. When i contacted ASDA they were unable to help me over the phone or put a note on my order. Very poor service. Do not use!!!
1st April 2016
Rates totally diffrant online and on place . Never use .
25th March 2016
I pre-ordered £750.00 worth of U.S.D. on-line on the Friday night at the rate showing,which was slightly less than the other alternatives that only do bank transfers and picked them up from our local Asda Wal-Mart kiosk on the Sunday. Only a couple of niggles that stopped me awarding it the full 5 stars,the young girl that served me seemed so disinterested and really lacked any customer service skills although she did apologise to say that she only had 20's and 50's which is my other niggle. Apart from that quite satisfied and will use Asda again in the future.
ASDA offer a simple way to order your travel money. Place your order online, over the phone or at an in-store Travel Money bureau all with zero commission and no fees if you pay with your Asda Money Credit Card or debit card. Note: these are ONLINE rates - you may get a lower rate in-store unless you order online in advance.Visit Website
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