Caxton reviews

AVOID AVOID AVOID - DO NOT USE THIS CARD SERIOUS SECURITY ISSUES. Just had 4,300 stolen by hackers who managed to change my husband’s email address, phone number and home address and get replacement card sent to them with my husband’s name on it. WHY WERE NO RED FLAGS RAISED??? ALSO THEY WERE SPENDING IT IN THE UK WHEN WE HAVE ONLY EVER USED IT ABROAD.

WE WERE IN DISPUTE WITH CAXTON AND NOW BEEN TOLD WE CANNOT GET MONEY BACK AS IT IS PAST 13 MONTHS.

Caxton is superior. Great rates, easy to use, check ATM before withdrawing and you are good to go.

We've been using the Caxton prepaid card, for euros only, for over ten years and have never had a single issue with it. I agree that the non-usage £2 fee per month over the pandemic was unfair. I took this up with Caxton and we resolved it. Since then I just watch the rates and do little top-ups, which avoid that irritation. Carrying just a couple of hundred euros in cash and having a well-stacked Caxton card is definitely the way to go for us. Watch those rates daily and grab a good one when you can!

When we first ordered the Caxton card the exchange rate was slightly better. Now we are in Spain the exchange rate is over 1.14 and in the uk 1.13, Caxton is 1.12 so not using. Think it’s a really good idea but other card exchange rates are far better. It seems the lower the balance in your card the lower the exchange rate knowing you may need to top up. Will be cancelling when I get home and using another recommended card. I would not recommend due to this.

I used my Caxton card in Las Vegas, USA and had a great experience. No issues at all with this card. I used POS mostly and rarely took out cash. No issues at all as USA are becoming more advanced with card machines.

You can even transfer instantly to other Caxton card users which was great in our group.

Tried taking cash from ATM in Europe, acknowledged 50 euros + 4.85 euro charge, received no cash.

Tried to check on line whether this transaction had taken place.

What a joke trying to connect, flying home later today, hopefully nothing registered as transaction. Just as well not relying completely on Caxton for any monies.

Tried exactly the same with alternative money card without any issue. Mr Caxton - not impressed…

Excellent easy to use perfect for holidays

Previously a fan of Caxton but have now cancelled because of their inactivity fee - £2.00 per month for every year it is unused. Most unfair over covid.

I've had the Caxton black card for many years, used abroad all over for taking out cash and using in shops/restaurants to pay for goods without any issues. I don't understand all the negative reviews, I've never had any problems.

Tried to use my card for the first time abroad in Croatia. No restaurants or ATMs accepted it. This left me very short of money. I emailed their support team with an urgent request for help only to receive an automated response advising they would TRY and respond in 24-72 hours. Appalling!

I have used this card all around Europe and China without a problem. You do have to watch in Europe which ATM you use as most charge (varies) if you are not their customer. I find that near tourist areas and Tourist Information spots are best for finding ATM'S that don't charge. I have had a few declines for using it as a debit card, usually its down to a problem with the machine.

I have found the rates better than currency bureau's and not far off my UK and Spanish bank rates. I normally load Euros and keep it as an emergency funder, when in Spain or the UK, and use it all the time when not in these countries. It is easy to lad currency with the app or online.The card does what they say it would and I am very happy with it.

I'm partly writing this because I have just read a string of one-star reviews and wondered what has been going wrong for all these poor people. For me Caxton has been good. I was recommended Caxton by a friend and decided to go with her recommendation, rather than being put off by the sorry collection of online reviews. I was tentative about how this would work, particularly as I was going to Nepal where it is impossible to preload the Nepalese rupee. In fact, the black Caxton card turned out to be really useful and a blessed relief from carrying a large amount of cash. I pre-loaded Sterling.

The good stuff was:

I was able to draw out cash in the local currency at a good exchange rate from the Nabil Bank ATMs.

I was able to use the card just like an ordinary debit card in several restaurants and shops in Pokhara and Kathmandhu.

The not-so-good?

The ATMs that accepted Mastercard transactions were relatively few, even in Kathmandhu, so I had to hike across town a bit.

A couple of ATMs that claimed to accept Mastercard, spat it out without giving me any money (and no explanation as to why).

The reliable Nabil Bank ATMs still charged me 500 Rupees a go (about £3). Bearable and not Caxton's fault.

So, overall, I'm happy with the card and am about to put it through its paces in the Netherlands. We'll see if it continues to work well for me.

Card not fit for purpose. I could not pay with it in retailers in New York. I manage to use ATM, but not paying to retailers. Failure.

No problems using this card in Sicily and France, loaded with Euros before we set off.

The only issue is the fairly poor exchange rate.

That said, it's safer than carrying cash and you don't have a large bill waiting when you get home.

Just avoid, charges everywhere and don’t forget to cancel as they have dormancy costs. I don’t believe these are legal charges. I only got stung for a couple of quid but avoid!