Compare Holiday Money Logo

Caxton FX reviews

Good 3.5 / 5

Based on 56 reviews Write Review

Chris M.

12th June 2018

Just back from a holiday that took in Singapore, Thailand and Dubai and used the Caxton card extensively (ATM withdrawals, purchases in shops, paying for dinners etc) with no issues what so ever. The card was pre loaded with GBP. Would recommend to other travellers.

    Peter

    8th May 2018

    I have ben using Caxton card for years and was initially impressed with exchange rates and convenience. When it all works its great. Recently I have found two things. The exchange rates don't seem as competitive as they used to be. If you inadvertently overspend on one currency, but have others available to switch funds, it won't let you via the app (which is waht you tend to use when travelling), and they switch themselves, recently causing a GBP overspend when I had lots available in other currencies. I agree with other comments about the app being slow to catch up with transactions, and also needing a 24 hour helpline to cover people travelling in distant time zones.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    D Christie

    4th May 2018

    Although the Caxton FX card is easy to load and generally accepted by vendors they can end up being costing a lot more than one thinks. In Europe, and especially in Spain, card machines provide an option to pay in euro or GBP when these cards are used. It can happen if one is rushed or if the vendor sneakily hits the GBP button and then presents the machine to the customer for the PIN that one pays in GBP in error. This will result in a charge for the average transaction that can increase the cost by some 10% on the original invoice amount. Also never use a pre-paid card for a deposit as it can take up to 60 days to receive a refund.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Don

    4th May 2018

    No problems at all using this card to get cash out in ATMs in Taiwan. I have used Caxton for 5 years now around the World and has never been a problem. Easy to load funds on their website

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Ragesh

    4th May 2018

    After using a competitor card for a number of years and increasingly being let down on service, I decided to try the Caxton Card. Opening the account was easy, as was transferring funds onto it and topping up when necessary. The card was quick to be delivered and the service was complimentary to the friendly and efficient brand the company has. A smooth and easy interaction when speaking with their customer service team and above all I put the phone down feeling assured all was well and in good hands. The card worked well overseas with no issues. I used it to both pay for things within a restaurant or shop and to take out cash. Will be moving from the Euro card to the multi-currency card now purely as a result of the experience so far. Would recommend.

    • I ordered a prepaid Euro card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Dwaine Roberts

    24th April 2018

    Skeptical about using one of these cards whilst on my trip through the South of France, however I was incredibly surprised by the ease and efficiency. It is easy to load, accepted everywhere I tried to use it and offers a rate I understand and a good rate at that. Will continue to use and recommends others to do the same and avoid terribly high credit card fees.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Suzanne

    22nd April 2018

    Just come back from holiday and card worked great. Used other brands before and these guys were by far the best. Thnks

    • I ordered a prepaid Euro card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    COLIN HOGG

    20th April 2018

    Very poor service. I applied for a Euro currency card on 2018 and because I had applied for one on 2015 I was still on their system even though I did not register it. They then opened the old account with all my old details, ie email address, etc, so I can not access my account to change my details as I can not use my old email address I opened the account with £500 and then had to spend over 2 hours.with 7 telephone calls. But when I asked to close the account I was told I would only get £465 back as the euros would have to be changed back to sterling. Do not touch them with a Barge pole!

    • I ordered a prepaid Euro card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Ryan Pinesnip

    17th April 2018

    I've just come back from travelling Asia with my friends, been away for 9 months and used Caxton the whole time. Had one issue with the card which I called up and spoke to someone about and was sorted instantly. Topped up on the app as well as loaded before I went. My parents sent me cash to the card too - thanks Mum. Perfect for exploring the world and I'll be using again when I go to the states later this year.!

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    TBL

    16th April 2018

    If I could put a minus star I would. I’m currently travelling for four months and I’m a young girl. Caxton worked well for me for 2 months but then it was declined at all th ATM’s and stopped working despite me adding enough money onto it. I called up Caxton from India and they said there was no short term solution, as I have another 2 months to go travelling and won’t be back in the UK for a while. Fortunately I am with friends who will kindly help me out and I luckily brought a spare card with me but it does charge me extra fees. If I had just my Caxton I would currently be broke in the middle of India with no other option. Very very poor I would not recommend this to anyone.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Allison Jayne

    15th April 2018

    Just come back from a holiday to the states and we used Caxton for the very first time. It was just like using a normal bank card, well that's exactly what it is I guess. We loaded cash before and then topped up on the app - Disney world has too many souvenirs!! Came across the company after a recommendation from a friend and I would certainly recommend them too.

    • I ordered a prepaid US Dollar card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Kevin Pope

    10th April 2018

    I have a mixed view of the pre paid currency MasterCard. Initially I was very pleased with it and thought the advantage of being able to load currency whenever there was a beneficial rate was superb. I t still is but there are a number a issues I have now encountered which means I will never use this card again. 1. Although it is a MasterCard, it is not covered by the normal MasterCard guarantees and insurance in the event of fraud. 2. I had one transaction in a US restaurant where there was a pending charge for a meal we never had. Caxton will not stop the transaction. You have to wait to see if it is cleared and only then lodge a claim on a Dispute Form. 3. The card details were misappropriated in Tasmania this year and in the space of a 3 hours AusD2,200 was taken by several users in Holland, the UK and Belgium. This could have been largely avoided if their mobile App was up to date. I have since discovered from them that they have an issue with the App having a significant time lag to real time, more than a few hours. If it had been in current time I could have stopped most of the transactions. 4. Their help line only operates on normal working time in the UK. But, this is a travel card. In Australia, 11 hours ahead of the UK, I had to wait 10pm local time before I could contact anybody. How can a travel card not have a 24 hour support line? 5. For every fraudulent transaction I had to complete a separate dispute form. I did,though, eventually get nearly all of the money back. 6. Probably my fault for not reading the small print but when these fraudulent transactions were going through I assumed they could only be transacted in the currencies available. Wrong. When all of one currency has been spent their system automatically converts other currency on your card, at their exchange rate, to meet the required amount in whatever currency is being used. Hence I found that all of my Australian Dollars, Euros and US Dollars were stripped out. Finally, one tip, and thi

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    David John Davies

    14th March 2018

    I gave this company a very bad review recently and although it took a threat of contacting the Financial Ombudsman and leaving poor reviews on this site and Trustpilot, I have been subsequently promised a refund . They still feel they are within their rights to withhold all of my monies because they ‘Say’ they e mailed all customers with a balance on their Caxton Visa , telling them that they no longer deal with VISA and now use MASTERCARD . They say that the e mail did point out that the monies had to either be transferred to MasterCard , OR, be put back into my account within 60 days, or it would be lost in admin fees. I never received such an e mail and have yet to see the ‘Actual’ e mail , which they have failed to provide me with. ( which is a little irritating ) , however they have since my threats of Ombudsman action, acted swiftly in offering a refund . Just be careful if using this kind of facility and read the small print and ALL e mails from them , as failure to do so can be costly .

    • I ordered £1000 worth of US Dollars
    • My order was delivered on time
    • I received the notes I requested
    • I would recommend Caxton FX to others

    Taylor Heire

    8th March 2018

    I recommend trying it! I was a little apprehensive over using this card as I had heard mixed reviews about currency cards caxton offer. However I received the card within a week of ordering and I was able to activate it immediately. I emailed a whole list of questions before topping up and going away and they got back to me very quickly and reassured me with everything (within 2-3 days). I took this card out to New Zealand and it was so easy to use, just like having my debit card with me. Never had to worry and the exchange rate is up to date at the time of purchasing things so you will always get the best rate. Able to top up as I went along from my bank account on the mobile app and the whole process was so easy. Couldnt recommend highly enough!

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    David John Davies

    6th March 2018

    Do not use this company . Do not use this company !! I have a Caxton Visa Currency Card which I loaded with Dollars prior to a trip to Disney World. $179 still on it when I returned and I left it so that it could be used ‘Next Time’. Contacted Caxton today to be told they do not use VISA anymore and I’ve lost ALL of my money because they have charged me ALL of it in admin charges ! Basically they have stolen all of MY money ! If anyone out there can help me get my money back from them, please let me know . In the meantime I am contacting the Financial Ombudsman and Martin Lewis . WHAT KIND OF A COMPANY DOES THIS TO THEIR CUSTOMERS? - Avoid at all times !

    • I ordered a prepaid US Dollar card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Mr & Mrs Swynford

    28th February 2018

    Avoided paying extortionate fees on my credit card abroad. Used it on our Honeymoon as we travelled to a couple of countries. Would certainly recommend as it took the stress out of travelling and allowed us to enjoy the experience even more. Thanks Caxton.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Levi

    24th February 2018

    The people at Caxton are very friendly and helpful. I have recently contacted them about sending funds overseas and they were well informed, reliable, efficient and I will certainly be using them again.

    • I transferred British Pounds to Hong Kong
    • I received the rate I was quoted
    • The transfer was completed within three working days
    • I would recommend Caxton FX to others

    Sophie Carter

    18th February 2018

    Excellent for budgeting! - I used this card while traveling for months with a group of friends, as the only one that used a currency card and the only one that had money left at the end of the trip.. I thank Caxton! Being able to log in whenever you like to check your balance was perfect. I didn't lose money exchanging at different airports, as we travelled through different countries. Plus it is a lot safer to carry this card than to carry months worth of cash in a backpack! I was also able to top it up from my bank account when needed. Would only ever use this card for future travels!

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Ali de

    16th February 2018

    Have had a Caxton card for a number of years and have never had an issue but this week have had a major problem. Unable to load money onto it due to an I.T. Issue. Their customer service have been extremely unhelpful and now I can't log on to my account online or use the mobile app. Extremely unhelpful when the money is needed abroad. Really cross!

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Ray. W

    14th February 2018

    Using the prepaid currency card is easy and I have used in America and Australia with no problem. Just log on to the internet to add money to the card and it goes instant. I have used at ATMs and in shops as I would use my normal debit card in places. So much easier and has saved me money using my bank card abroad.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Anthony Marshall

    14th February 2018

    I use my Caxton card when I go to see family. It's good because I can put on money easy and use straight away or send cash easy too. Exchange rate is always good for me and never had any major issues. Doesn't take too long to get through to people if you need to reach someone on the phone.

    • I transferred British Pounds to USA
    • I received the rate I was quoted
    • The transfer was completed within three working days
    • I would recommend Caxton FX to others

    Rhonda

    13th February 2018

    Works in India - One of onyl few cards that can work in India and it helped to take cash out while over there as I didnt want to carry loads of cash.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Asmund

    13th February 2018

    Great for travelling - When travelling to places where there is a closed currency this has saved me lots! I am able to take money out at the ATM with no charges and at the best exchange rate available. Puts my mind at rest not having to chase around finding a travel bureau and getting ripped off!

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Emika

    13th February 2018

    Works extremely well, even on the odd occasion of having any problem with the card,a quick email and they resolve it very quickly. My uses in Europe on Euro and always works well.

    • I ordered a prepaid Euro card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    George

    12th February 2018

    The most useful thing for anyone going abroad for a few months or hopping around different countries for a short time. It's so easy and great exchange rate. Having this card has taken away the stress of taking out and then carrying all the different currencies I've needed when travelling. I think it can be used in nearly every country. Just need wifi to top up on the app.

    • I ordered a prepaid multi-currency card
    • Reloading the card was easy
    • The card was accepted everywhere that I used it
    • I would recommend Caxton FX to others

    Write a review of Caxton FX

    Your name

    Your rating

    Choose a rating Click or tap to rate
    1 Star 2 Stars 3 Stars 4 Stars 5 Stars

    Your review

    Optional questions

    • Please tell us which product or service you are reviewing:
    • How much travel money did you purchase?
      worth of
    • Was your package delivered on time?Yes No
    • Did you receive the notes you requested?Yes No
    • Would you recommend Caxton FX to others?Yes No
    • How much currency did you sell?
    • Did you receive the amount you were quoted?Yes No
    • Did you get paid within three working days?Yes No
    • Would you recommend Caxton FX to others?Yes No
    • What currency did you transfer?
      to
    • Did you receive the rate you were quoted?Yes No
    • Was the transfer completed within three working days?Yes No
    • Would you recommend Caxton FX to others?Yes No
    • What type of prepaid card did you order?
    • Was it easy to load funds onto the card?Yes No
    • Was the card accepted everywhere you used it?Yes No
    • Would you recommend Caxton FX to others?Yes No
    • What kind of policy did you purchase?
      policy for
    • Did the policy cover everything you needed?Yes No
    • If you made a claim, was it simple and straightforward?Yes No
    • Would you recommend Caxton FX to others?Yes No

    Caxton FX was founded in 2002 and is a leading provider of prepaid currency cards. Their low fees and good exchange rates make their cards some of the best on the market.

    Visit Website

    Compare Holiday Money Newsletter

    • A roundup of the latest exchange rates and currency deals
    • Hand-picked special offers on travel and holiday extras
    • Helpful and informative travel blogs written by our in-house team
    Russian love-lock fever

    Russian love-lock fever

    Posted by Sam Stone on 14th June 2018

    As a midsummer dream is played out on Russia’s football fields, echoes of Shakespeare’s themes of undying love are evident elsewhere in Moscow’s iron heart. On Luzhkov Bridge, love-lock fever read more

    City VS Rural: Which One is Better For You?

    City VS Rural: Which One is Better For You?

    Posted by Mink Borwornsenee on 7th June 2018

    Cities or country sides? I don’t know which one you like more but these are what you would notice if you’ve lived in both like myself. But for you all who have lived in only one of them then here ar read more