D Nightscales
26 July 2020
Ordered a prepaid Euro card
26 July 2020
I have a Caxton currency card. In error I used an incorrect password and the account was locked. I explained at we were in France and needed to pay for accommodation last night and the response was that they were very busy and would get back to me in 72 hours. I phoned 3 times during the day and emailed twice. The simple task of unblocking the card has still not been done and no one has been in contact with us. Heartless and uncaring! Would not recommend.
Gillian Burns
13 March 2020
Bought £2,300 worth of US dollars
13 March 2020
terrible exchange rates
Mrs G K Benaliligha
2 February 2020
Ordered a prepaid multi-currency card
2 February 2020
Stay away!!
Blocked my card with balance on it. Refuse to send my money back. Customer services as soon as I am telling my name dropping phone.
Stay away! !
Alan
27 September 2019
Ordered a prepaid multi-currency card
27 September 2019
Card is good and easy to use and manage online.
Exchange rates for euros and other currencies not very good, so only useful as a backup card.
michael miller
24 August 2019
Ordered a prepaid multi-currency card
24 August 2019
Have just taken delivery of card in New Zealand Dollars. Fast service and have just made 3 top ups and the exchange rates far exceeded what I would have received by going into local Travel Money Exchanges. Not going to NZ until early December but concerned that with all this Brexit business exchange rates may become volatile
Manjit Singh
21 August 2019
Bought £260 worth of Euros
21 August 2019
Not happy per my latest experience. They blocked my money even when transaction failed due to address not matching with my bank account address.
In the second instance, even after updating my address, it failed the transaction but blocked my money again. The fault with Caxton app not able to find and populate the address correctly (I updated the address before this attempt)
Definitely switching to some other provider..... won't recommend Caxton to anyone
Suzanne
21 August 2019
Ordered a prepaid multi-currency card
21 August 2019
After strong recomendstions I opened a caxton account and transfeted £500 which had an additional £30 offer unfortunately the euro rate given was €1.04. A few days later their advertised rate was €1.07 believe this reduced rate was to compensate for £30 offer
Scott Jardine
20 August 2019
Ordered a prepaid Euro card
20 August 2019
Quick, easy and safe experience. Good customer helpline too.
Owen Rayment
19 August 2019
Bought £1,700 worth of Euros
19 August 2019
I found it so easy to add euros to my currency card
Impressed.
Mark
18 August 2019
Ordered a prepaid multi-currency card
18 August 2019
Been with Caxton for years and have never had any problems. There are differences between Caxton and other currency cards, to be sure, but we have always been glad of the zero cost to take money out of an ATM anywhere in the world in local currency. Super handy for us. We like the fact that we can have 2 separate cards on the same account for each of us and that the PINs are different. The app is also easy to use and has never let us down. Not expecting to get rid of them anytime soon - especially now that you can send and receive and money via their website. Great product and great service...