ChangeGroup reviews

It's a con. Quoted me 88pence as Euro rate and then tried to charge me £329 for 300 Euro....I insisted they refund me in cash...the cashier then tried to give me £239 which would leave me £100 down ...i challenged her and she got angry at being caught out...it's a scam how are Luton Airport allowing this switch scam to go on?

Charged me reversed exchange rate, almost £50 charge on £100 converted to Euro's at Luton airport. Receipt on cashpoint stated exchange rate of 0.87 sterling per Euro with no withdrawal charge, which is about right, but when I checked my bank statement, they had charged me £125.24 instead of £87!! Trading standards breach as well as financial fraud.

I've actually written a 2000 word review in regard to my experience with this shambolic company.

However, due to the size of my effort, it's too large to copy/paste here, so; this is the brutally abridged version.

Bottom line, avoid at all costs!

N.B.

I will be posting the full review online.

1. Refused to honour a paid for charge to Buy-Back Guarantee, on 2 separate currencies purchased together online.

2. Overpaid me to the tune of JPY 100,000 (£505.96 GBP), which, was subsequently returned.

3. Then argued that their original three page receipt didn't include the necessary part to effect a buy-back when I attempted such on my return, even though a member of their own staff had personally written on one of the receipts; "Pls put buy back on both currencies pls if he come."

The following, are the last couple of paragraphs of my full review, in conclusion.

However, before I leave, I make the following comment which pretty much say’s it all about my experience with the Change Group, as experienced at St Pancras International Station.

Barring the unfortunate, unintended overpayment (mistakes are made in the real world!), everything else which has caused conflict between us, you the Service Provider, and me, the Online Customer, has been wholly avoidable. It just didn’t need to happen.

On that basis alone, it is clear that the Change Group as a provider of Exchange Currency Services is unfit for purpose, and should therefore be avoided at all costs, as it will most likely cost you, if you fail to avoid them!

Finally, I really think MSE need to prehaps carefully review how they present future suggestions as regards available options on products/services, which are directly derived at by searches on their website. I will certainly be taking a more cautious approach to any similar such searches I may make, in the future.

Philip

If I could give a "0" star I would

If I could give a "0" star I would. I asked the guy how much I would get for $200.00 US and he asked for my money, never told me what I would get and I should have gotten about 140- 150 British pound. he handed me 98.85 lb. I asked why so little he just pointed to a small sign and said it said rate is 1.67, which should have at least been about 119 lb. when I looked at receipt there was a service fee of 14.97% and handling fee of 3.00. I said I want to cancel the transaction he pointed to a sign that said no refunds. I argued that I had asked him what I would get before. THIS PLACE IS A TOTAL RIP OFF.

I did not realise the exchange rate I got it. Beginning I thought it was fair when I see receipt. After I got notification from my bank, when I checked it again on receipt, the exchange rate is reversed to pound and euro. For 100 euro I paid 113 pounds on the ATM. ATM said no commission fee but I paid more than comission fee. It totally rip off. Why this kind of company is existing in UK. Can anyone do something about it.

Very bad experience they have charged about 15% service charges on exchange without prior telling or mentioning in Bold

Please avoid. Horrible conversion rate. Staff rush through things. Paid for the Buy-back guarantee but this wasn’t included in my receipt.

Terrible. I paid the fee for buy-back and it was only on collecting the currency that they told me I had limited days to use the service - I want going holiday until after that limited period so it was useless. I’ve asked for a refund mutilple times and had no response.

The ATM at Stansted Airport is an absolute rip off. Bought €300 only to find out a few days later that it had cost me £356. Hope someone will be able to take legal action against them. This is a CRIME!

Do not use. The ATM rate at Gatwick Airport is a rip off.

Total rip off - do not use!

Withdrew 360 £, charged 562.71 €, shocking, legal theft, no indication of rate shown on the atm screen during withdrawal.

Do not go near them

TOTAL RIP OFF, HOW CAN SERVICE FEE BE 15%!!!! GOT CHARGED ALMOST £500!!!!!!!!!

Minus star rating.You have scammed a pensioner who has worked so hard to save up for a budget flight! Luton changegroup cash machine. You’ve stolen £100 from him through hidden exchange rate. Please respond to our complaint rather than ignore it. Should I not hear back, I shall be placing this all over social media with the photos to prove it ie factual.

A scandal, thieves!!!

An exchange rate of 1.47, to which they add in addition 15% of taxes!!! Of never seen

TO FLEE

They gave me £286 for €500, I almost lost €200 out of €500

Manifest theft