ChangeGroup reviews

Total rip off - do not use!

Withdrew 360 £, charged 562.71 €, shocking, legal theft, no indication of rate shown on the atm screen during withdrawal.

Do not go near them

TOTAL RIP OFF, HOW CAN SERVICE FEE BE 15%!!!! GOT CHARGED ALMOST £500!!!!!!!!!

Minus star rating.You have scammed a pensioner who has worked so hard to save up for a budget flight! Luton changegroup cash machine. You’ve stolen £100 from him through hidden exchange rate. Please respond to our complaint rather than ignore it. Should I not hear back, I shall be placing this all over social media with the photos to prove it ie factual.

A scandal, thieves!!!

An exchange rate of 1.47, to which they add in addition 15% of taxes!!! Of never seen

TO FLEE

They gave me £286 for €500, I almost lost €200 out of €500

Manifest theft

If I could give 0 stars I would. As per other reviews total scammers, even scamming my poor 15 year old daughter who went in with a friend to change some euros. Was not told the conversion rate, just asked to hand over euros and passed back the sterling amount, she then called me to ask if the rate was reasonable, the equivalent of 30% in poor currency conversion and fees. Asked for a refund which they very rudely refused to my daugher who was very upset. I was told to email Head office with a receipt to ask for a refund they also refused. I have complained to the Financial Ombudsman. Both phone numbers on their website also don't work.

I stupidly exchanged £100 for 85 euros, thinking it must be the other way round. At least it wasn’t more and I’ll consider it a valuable lesson in paying attention next time I do a financial transaction. This company is a complete rip off and should be banned from trading, in my opinion. To be avoided at all costs!

While exchanging £382.76 & €25.61 into MAD i noticed a drastic difference in the exchange rate once arriving in Morocco as was in a rush to get onto my flight. We revived 3,000MAD when in reality it should have been roughly 5,086MAD, totalling in a huge loss on our end with no explanation!

There’s an absolute lack in transparency on their part not informing me of the current exchange rate at the time.

Your company stands on having ‘no commission’ rates yet not only are your rates robbing but it is complete lies & false advertisement.

I’ve been in contact with one of your branches and have left scathing review because of this level of dishonesty to your customers, now landing me as a heavily PREGNANT woman completely down on money during my final holiday before my baby comes.

To make matters worse, received an email back informing me it’s my own fault as ‘exchange rates & commission structures are shown clearly on large electronic screens’ which in turn is another massive lie.

Save your money and go elsewhere because this is beyond sickening. How this company is legal and still running I will never know.

Used the one of the Change group ATM machine in London near the Eurostar. Took 550 UK pound, that was 730+ euro, was shown a rate of 1.36 (checked later the rate for the date should be around 1.2) plus 12% some sort of rates. The screen kept disappearing because I was trying to read to ask if I want to continue, and it was in French . It’s at least 100 pound lower than what I should have gotten. Avoid this Change group and their ATMs

I stupidly thought the exchange rate .87 euros per pound was good but realised after the transaction that it was the wrong way round. It was so bad it fooled me. 100euros cost £114. Avoid being a mug like me

I just got scammed out of 70£

And that’s not including the service fee. I’m furious

Be careful when you want to withdraw cash from their ATM machine

I withdrew 200 EURO from my Euro account. But I was shocked to see that they took 275 euros from my account. Somehow they decided to convert the amount to GBP although I have none in my GBP balance. And the rates are ridiculously crazy. (fyi, their rate is 1 GBP = 0.88 EUR - can you believe that?!)

Never ever use their ATM at the airports.

Really poor, took €400 via a cash machine at London Gatwick and was charged £418.52 or a rate of 0.9557 which is out of line.

Avoid at all costs including theirs.

Daylight robbery!

Changed €950 at Stansted Airport arrivals their advertised rate I should’ve got £881 instead I got £651. , unfortunately I did not notice until I got on my train , they do not answer the phone or email , avoid this company .

went to Gatwick airport - went through security 1000 euros was £1079 pounds - 20 % below exchange rate and they advertise you can get it for £861 pounds if you order

online - They are tipping people off - Shame on You !!!!! there was also some ladies with small children discussing how they had also been ripped off on the table next to us and that it would effect how much they could spend on the holiday for their children - This should be a watchdog investigation or rip off Uk Tv programme