ChangeGroup are rated Poor in 33 reviews
https://www.changegroup.co.uk/
ChangeGroup is a leading provider of foreign exchange services for the international traveller. They serve over 3 million customers every year with a global network of 120 branches in 22 cities across 11 countries and have been trading for over 19 years. A free uninsured delivery service is available for currency but we do not recommend this.
Last reviewed a month ago
33% of reviews are positive
Does not reply to reviews
| Excellent | 33% | |
| Great | 0% | |
| Average | 0% | |
| Poor | 0% | |
| Bad | 67% |
24 December 2022
Bought £60 worth of Egyptian pounds
24 December 2022
Just don't go there is my advice.
Exchange rate from this lot? For Egyptian pounds - £1 buys you 17.85 Egyptian pounds.
Without even trying on arrival in Egypt and using an ATM, I'm getting just under 30 Egyptian pounds for my £1.
Yes - my £1 will buy me 2/3 more Egyptian pounds in Egypt than it will at Gatwick airport.
Gatwick airport - you should be ashamed of yourselves for giving this bunch of rip-off merchants an exclusive contract.
It is quite frankly licensed robbery - and I so wish I had read the reviews here before going to the airport.
Please - benefit from my mistake and go anywhere except here.
21 December 2022
21 December 2022
Upon arriving at Gatwick airport,I decided to withdraw money from a Change Group ATM as it stated free withdrawals. Inserting a Spanish debit card i withdrew 460euro. Checking my bank account I was charged 23euro by my bank but 579euro and 13 cents was charged by this group from my account. Having received 460 euro and had 579.13 euro taken I complained to their head office and got zero help. Do not have any dealings with this group.
16 December 2022
16 December 2022
UNDER NO CIRCUMSTANCES USE THIS…
UNDER NO CIRCUMSTANCES USE THIS COMPANY!!!!
O only wish l checked this site before except l was dead tired after a trans-Atlantic flight. It was 6;00 am and l wad SOOO tired and l SPECIFICALLY ASKED THE AGENT if there was any extra cost to change the money. I asked “will doing it at my bank be the same price” and she looked me right in the face and said IT IS!!!
I said it seems like the exchange rate is higher than when l left. She says it fluctuates. So after handing over $1500 to be exchanged to pounds, she asked for an additional 600 and said we can just round up.
When l got home AND SLEPT l checked that they charged me an extra 30 Pence which doesnt sound like much, but it came out to over $600!!! THEY STOLE!!!
THEY ARE LIARS AND THIEVES!!!
Date of experience: 14 December 2022
10 December 2022
Bought £418 worth of Qatar riyals
10 December 2022
Avoid at all costs. Terrible exchange rate. Lost 170 £ exchanging 2500 QAR.
6 September 2022
6 September 2022
Total scam and a robbery. Do not use them at London Gatwick Airport. It was an early morning flight and we blindly bought 500 euros that costed us £528. I then checked their rate online on the same day 500 euros should have costed us £432. Queried it with the firm online but was basically told they they have a huge level of overhead and this is their way of maintaining their operations at Gatwick. This is criminal and it should be reported.
6 September 2022
6 September 2022
Disgusted that these scammers are even allowed to operate. I lost a lot of money using them. Please avoid
30 August 2022
30 August 2022
Change extrêmement défavorable avec un affichage trompeur
Avons payé la livre 1,49 euros !
Magasin situé à Bloomsbury
A FUIR !
10 August 2022
10 August 2022
Worst experience ever. Complete rip off and scam. We were charged €97 euro to withdraw money at Gatwick airport. When we went back to the man to complain he was completely rude and did not help us. Do not use this company, I can’t believe Gatwick airport hosts them on their premise. Disgusting
29 July 2022
Bought £200 worth of Bulgarian lev
29 July 2022
If i could give them less than one star, I would. I honestly feel like I have had the p*** taken right out of me. £200 for 400 Bulgarian Lev? Where as my friends went elsewhere and got 560 for £250? Absolute joke, after reading the reviews I don't understand how this place is still a thing.
