Covent Garden FX reviews

Covent Garden FX are rated Excellent in 731 reviews

Covent Garden FX is a family-owned and operated Bureau De Change located in the heart of Central London. Established for over 20 years, we offer extremely competitive exchange rates with no commission and no fees.

  • Last reviewed 2 months ago
  • 98% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 97.40% of reviews are rated 5 stars 97%
Great 0.96% of reviews are rated 4 stars <1%
Average 0.27% of reviews are rated 3 stars <1%
Poor 0.27% of reviews are rated 2 stars <1%
Bad 1.09% of reviews are rated 1 stars 1%
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Showing reviews 1-15 of 731


29 May 2024

Sold 11,000 US dollars

Got one exchange rate online and was asked to fill out a large transaction fee form. We also spoke to 2 people on the phone ahead of arriving in store.

When we got into store we were told the rate would have to be different (a lot less) due to the denominations of notes that we brought in. This was not specified anywhere online, nor was it asked when we spoke to members of the store team on the phone prior to leaving home. I’m assuming this was due to the additional work they would need to do in running the money through a money counter. (Not even counting by hand so I don’t understand why it is additional work). Basically ended up getting the same rate that we would in going anywhere else. Absolutely no point in coming all the way to central London to exchange money with them unless you are wanting to get the same rate that you would at anywhere else - they advertise they have the best rate then give you the same rate as others. We had no choice than to exchange with them as we travelled over an hour into London solely for this purpose.

The staff were dismissive and did/said nothing to explain or appease the situation. We were told it was the managers decision and no point in discussing with him as he was “just a pair of hands”. We basically got penalised for something that wasn’t a fault of ours (as they did not specify they needed this information anywhere) but required more work for their machines. So even though it says “no commission“, they basically make their commission in giving you a lesser rate at the end.

You also have to wait to receive your money - we brought in on a Saturday and was told we would get it “sometime in the week” - it arrived Wednesday evening.

Would never patronise them again.

Covent Garden FX replied

You came to the store with 10k + in single USD bills and these were not bundled up and it was a huge manual workload for our staff. This stock could not be resold, and had to be returned directly to our wholesaler, hence the adjustment in rate. There are no commissions, and we honour the rates booked online in regular scenarios.The team were not informed of the denominations you were bringing to store. Given the extremity of your 10k + SINGLE USD bills, we would have liked to believe you would volunteer/cross check this trade would be acceptable in advance. Despite speaking to two members of the team, you did not raise this information. Should we have been informed in advance, we would have advised you the course of action for the trade, including a rate change. In regard to the payment turnaround time, we pay within 48 business working hours.As you came to store on a Saturday, the turnaround time would be for Wednesday inc the Bank Holiday , We fulfilled the payment as per T@C's.


27 February 2024

Bought travel money

Fast delivery. Good rates.

Nick Collins

29 January 2024

Bought £3,000 worth of Euros

The only place to buy currency have purchased for many year. the best rates and best service keep going back a big thank you to Victoria who’s been looking after me for years. First class service well done.

Alisa Udachina

29 January 2024

Sold 2,500 Euros

Sent back currency took 2 days to receive payment the process was slow with little or no communication left me feeling anxious that it had gone missing

Ruth Wicks

4 January 2024

Bought £1,000 worth of Euros

Shopped many times great team of people offering best rates and quick service. Thank you Victoria

Sharon G

25 November 2023

Bought £3,600 worth of Euros

Great rates and first class service. Sam was so helpful. Will definitely use again and recommend to friends and family. Thanks again for providing a first class service.

Malcolm Damper

3 November 2023

Bought £1,933 worth of Euros

You will not find better cash money rates in my experience, with a customer service second to none.

A 5 star company


14 August 2023

Bought £1,900 worth of Euros

Ordered Euros from them and they arrived on time as usual, always use either this company or Travel FX. These two always seem to pay the best rates. I find the transaction slightly easier with Covent Garden FX. For some reason they have disappeared from this comparison site so I will probably deal with them directly in the future.

Coin Bishop

14 July 2023

Bought £2,500 worth of US dollars

Experts in currency exchange always deal with Victoria, level or service and knows and care means I always come back each year.

David Collins

12 July 2023

Bought £1,150 worth of Euros

Excellent rates my third transaction always call up and order faultless. Collected in-store served by new shouty women at counter. thanks Sam

Wayne Higgins

10 July 2023

Bought £3,000 worth of Euros

Have used this company for past five years never fail to provide best rates, best service and they have real people you can talk to. Easy to purchase order on line paid via bank transfer, this is only provider I trust to purchase my currency.

Mark Clinton

25 June 2023

Bought £750 worth of Euros

Have used this company many times and can not recommend them highly enough . Have bought online and over the phone great service highly professional

Tom Faughnan

23 May 2023

Bought £1,000 worth of Euros

Most helpful staff couldn’t do enough to sort out problems incurred with internet.


23 May 2023

Bought £1,000 worth of Euros


Paul D.

18 May 2023

Bought £2,600 worth of Euros

I always buy my currency here. Great people to deal with. the transactions are easy and smooth. The best rate for Euro's.

Covent Garden FX

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