Covent Garden FX reviews

Got one exchange rate online and was asked to fill out a large transaction fee form. We also spoke to 2 people on the phone ahead of arriving in store.

When we got into store we were told the rate would have to be different (a lot less) due to the denominations of notes that we brought in. This was not specified anywhere online, nor was it asked when we spoke to members of the store team on the phone prior to leaving home. I’m assuming this was due to the additional work they would need to do in running the money through a money counter. (Not even counting by hand so I don’t understand why it is additional work). Basically ended up getting the same rate that we would in going anywhere else. Absolutely no point in coming all the way to central London to exchange money with them unless you are wanting to get the same rate that you would at anywhere else - they advertise they have the best rate then give you the same rate as others. We had no choice than to exchange with them as we travelled over an hour into London solely for this purpose.

The staff were dismissive and did/said nothing to explain or appease the situation. We were told it was the managers decision and no point in discussing with him as he was “just a pair of hands”. We basically got penalised for something that wasn’t a fault of ours (as they did not specify they needed this information anywhere) but required more work for their machines. So even though it says “no commission“, they basically make their commission in giving you a lesser rate at the end.

You also have to wait to receive your money - we brought in on a Saturday and was told we would get it “sometime in the week” - it arrived Wednesday evening.

Would never patronise them again.

Fast delivery. Good rates.

The only place to buy currency have purchased for many year. the best rates and best service keep going back a big thank you to Victoria who’s been looking after me for years. First class service well done.

Sent back currency took 2 days to receive payment the process was slow with little or no communication left me feeling anxious that it had gone missing

Shopped many times great team of people offering best rates and quick service. Thank you Victoria

Great rates and first class service. Sam was so helpful. Will definitely use again and recommend to friends and family. Thanks again for providing a first class service.

You will not find better cash money rates in my experience, with a customer service second to none.

A 5 star company

Ordered Euros from them and they arrived on time as usual, always use either this company or Travel FX. These two always seem to pay the best rates. I find the transaction slightly easier with Covent Garden FX. For some reason they have disappeared from this comparison site so I will probably deal with them directly in the future.

Experts in currency exchange always deal with Victoria, level or service and knows and care means I always come back each year.

Excellent rates my third transaction always call up and order faultless. Collected in-store served by new shouty women at counter. thanks Sam

Have used this company for past five years never fail to provide best rates, best service and they have real people you can talk to. Easy to purchase order on line paid via bank transfer, this is only provider I trust to purchase my currency.

Have used this company many times and can not recommend them highly enough . Have bought online and over the phone great service highly professional

Most helpful staff couldn’t do enough to sort out problems incurred with internet.

ORDERED £1000 IN EUROS AND NO DELIVERY RECEIVED - DO NOT USE THIS COMPANY, THEY WILL NOT TAKE RESPONSIBILITY, THEY KEEP BLAMING ROYAL MAIL AND CANNOT GIVE ME A DATE WHEN AND IF MY MONEY WILL BE RE-IMBURSED.

I always buy my currency here. Great people to deal with. the transactions are easy and smooth. The best rate for Euro's.