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Currency Online Group reviews

Very Good 4.8 / 5

Based on 170 reviews Write Review

25th March 2017

Faultless service, easy quick and with the best exchange rates around. Thank you!

  • I sold 800 US Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

24th March 2017

Currency posted 4:30pm, day 1. Receipt acknowledgement email received 9:00am day 2. Money in my account 4:00pm day 4. A1 service.

  • I sold 2600 Brazilian Reals
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

23rd March 2017

I decided to use COG after checking high street banks rates and the Internet. I was impressed with the reviews I read on COG's website and I wasn't disappointed with their service. Although I had to pay to post the currency, the amount I received back was still better than I was quoted and expected. Confirmation email received on the third day that the sterling would be in my account within 2 hours and it was.

  • I sold 3600 Norwegian Krone
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

22nd March 2017

Absolutely brilliant. I got a much better buy back rate compared to any high street shop. Really easy to use and got the money back in to my account earlier then they said I would.

  • I sold 395 Euros
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

22nd March 2017

Excellent company, currency delivered promptly and was kept updated through whole process. Even my buyback was actioned quickly with monies paid into my bank account within 3day. Would definitely use again. Thanks guys.

  • I ordered £750 worth of United Arab Emirates Dirham
  • My currency arrived on time
  • I received the notes I requested
  • Ordering was easy and straightforward
  • I would recommend this supplier to others

21st March 2017

I had $1003 to exchange back to Sterling on my return from vacation. The difference between the airport exchange facilities and COG was £115. No contest as they say. It was simple to do and the money was in my bank within 3 days as promised. I will be using COG again.

  • I sold 1003 US Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

21st March 2017

This is the second time I have used this service and it really is very good. Communications are excellent and the rates are far better than on the high street. I will definitely use again.

  • I sold Euros
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

21st March 2017

Good service. Would use again.

  • I sold 1970 Euros
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

20th March 2017

This is an efficient service which can be trusted with confidence. My only criticism is that my money was received on 16/03/2017 but the two-hour transfer payment back into my bank was only carried out 5 days later on the 23/03/2017. However I was paid within 3 working days but why should it take this long? I was informed this would happen but the delay effectively boils down into an extra cost for me while COG earns interest on my money. Also on the application form I answered truthfully that I did international transfers. Soon afterwards I was telephoned at home pushing for my business. I didn't like this. Otherwise I would use the service again.

  • I sold 187 US Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

18th March 2017

I was a little nervous just sending my money off but COG sorted it quickly and kept me up to date. It was paid into my account when they said it would be. I'd happily use them again.

  • I sold 200 US Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Fiona,

We are really pleased you were happy with our buyback service, please do use us again in the near future, we also sell over 50 different currencies via our next day delivery service.

Kind regards
Paul

18th March 2017

Excellent service. Purchased zloty which were delivered 22hours later. Will definately use again.

  • I ordered £750 worth of Polish Zloty
  • My currency arrived on time
  • I received the notes I requested
  • Ordering was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Robert,

Thanks for your kind review, we are pleased you were happy with our next day delivery service, as long as orders are made before midday mon-fri we guarantee to post the following day before 1pm.
I hope you have a nice time in Poland

Kind Regards

Paul

18th March 2017

Excellent first class service brilliant communications throughout the transaction, everything was just so smooth, would recommend COG without hesitation thank you.

  • I sold 4500 Chinese Yuan
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Amy,

Thank you for taking the time to write a review and a very positive one at that. Please do recommend us to friends and family, we strive to be the best online currency provider in the UK, so the more people that know about us the closer we get to making that a reality.

Kind Regards

Paul

16th March 2017

COG bought my SA Rands for the best price on the market. The transaction was really easy and I got the money paid into my back within 2 days of them receiving the rands. Not only do COG buy and sell at great rates, they also deliver their promises. Thank you so much.

  • I sold 5880 South African Rand
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Cheryl,

No problem at all you are very welcome, thank you for putting your trust in Currency Online Group and using our buy back service. We aim to always deliver on our promises and its really nice when we get feedback like this. Please do recommend us to others as we enjoy offering discounts to our loyal customers.

Kind Regards

Paul

16th March 2017

Easy to use and reliable service

  • I sold Australian Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Ian,

Thank you for taking the time to write a review, I am pleased you were happy with our service.

Kind Regards
Paul

16th March 2017

I had 2000 Euros that I needed to convert back into sterling after selling my car in Europe. The thought of sending the cash through the post made me a little nervous, but I had no need to worry. COG provided a first class, professional service and kept me well informed throughout the transaction.

  • I sold 2000 Euros
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Barbara,

A lot of people do have that initial prang of nerves when sending money through the post for the first time, which is understandable, but there is no need to worry, we have done it many many times and find it to be very efficient. We are really pleased you were happy with our service, we also have a great next day delivery service supplying over 50 currencies and have great deals on international transfers.

The team at Currency Online Group hope to hear from you in the near future should you require any of these services.

Kind Regards

Greg

15th March 2017

Great service. Purchased currency for holidays and also sold back. On each occasion great service. Will always use from now on.

  • I ordered £2000 worth of Thai Baht
  • My currency arrived on time
  • I received the notes I requested
  • Ordering was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Moira,

Pleased to hear you have used both our buy back and delivery service, and even more pleased you are happy with both. We look forward to serving you again in the near future.

Best regards
Greg

15th March 2017

Really easy to use service. - good will use again.

  • My currency arrived on time
  • I received the notes I requested
  • Ordering was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Dear Jack

Thank you for your 5 star review, please do use us again. We offer discounts to loyal customers who refer their family and friends to us, and we can assist businesses and expats with international transfers.

All the best
The team at Currency Online Group.

15th March 2017

Bit apprehensive about using anything to do with money transactions online although this experience has been really positive .

  • I sold 250 Euros
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Joanne,

Thank you for finding the time to leave Currency Online Group a nice review, we are glad you had a positive experience using our currency buy back service.

Best Regards
Greg

15th March 2017

I was nervous, first time I'd used an online currency exchange but this is brilliant! Super fast - money sent Thursday, in my account by Tuesday - 2 working days. Daily update emails, best exchange rate around, really cannot fault this service on any point. Thank you!

  • I sold 800 US Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Hilary,

Firstly I’d like to thank you for your really positive review, we strive to be the best here at currency online group and we are really pleased you were happy with the service. Please do use us again next time you go on holiday or have excess foreign cash to convert.

Warm regards

Greg

14th March 2017

Really impressed. Posted the money on Saturday, which did feel a bit odd, got emails to confirm money received Monday and money in my account Tuesday. The exchange rate meant I got more money than going to the high street which more than covered the cost of postage and gave a 10% better return. Great service.

  • I sold Thai Baht
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Cathy,

Thank you very much for the 5 star review, we are grateful for each and every review as it helps us to know either we are on the right path or where we need to improve. Please do tell your friends and family about our services and we look forward to serving you again sometime soon.

Best regards
Greg

14th March 2017

Slightly nervous about sending money at first, but the money was transferred into my account with the same rate! I'm very satisfied with the service!

  • I sold Japanese Yen
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Maya,

That’s what we like to hear! Thanks so much for the 5 star review, just to let you know we also offer a next day delivery service in over 50 different currencies.

Best regards
Greg

14th March 2017

I was a bit afraid of using the online system. I thought about it for a few days before taking the courage to give it a try. I can honestly say it was a very good experience. I posted by money on Saturday, received an email Monday morning to say it had been received, and received my money Tuesday. I would use this service again, and would recommend to family and friends

  • I sold 600 US Dollars
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Joan,

Thank you for your kind words and feedback, please do tell all about us at currency online group. We are striving to be the best currency provider on line and comments like this only make us more determined.

Best regards

Greg

14th March 2017

excellent service

  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 22/03/17

Hi Susan,

Thank you for your 5 star review, those 2 words mean a lot to us and we love hearing them. Look forward to doing business with you again in the near future.

Best Regards
Greg

11th March 2017

excellent service with top rate exchange. First class correspondence Smoooooth

  • I sold 360 Euros
  • I was paid within three working days
  • I received the rate quoted
  • Selling was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 15/03/17

Hi Dave,

Thanks for you kind words, we are constantly looking at ways to make the whole process as smooth and efficient as possible, we are very happy you are impressed and look forward to doing business with you again in the near future.

11th March 2017

Excellent service! I'm a first time user and found the COG service to be straightforward to use and better rates than anywhere else. sending unused currency back was also simple and I have received payment within just a couple of day with clear notification. will definitely use again and would definitely recommend.

  • I ordered £1200 worth of Canadian Dollars
  • My currency arrived on time
  • I received the notes I requested
  • Ordering was easy and straightforward
  • I would recommend this supplier to others

Reply from Currency Online Group on 15/03/17

Hi Anna,

Thanks for taking the time to leave some positive feedback, it’s very much appreciated, please do tell your friends and family about us. As well as the currency buy back service we also offer great deals on purchasing currency for over 50 different countries and can also help find you the best deals on international money transfers.

Best wishes

Paul and the Currency Online Group team :)

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  • I ordered £ worth of
  • My currency arrived on timeYes No
  • I received the notes I requestedYes No
  • Ordering was easy and straightforwardYes No
  • I would recommend this supplier to othersYes No
  • I sold
  • I was paid within three working daysYes No
  • I received the rate quotedYes No
  • Selling was easy and straightforwardYes No
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  • I transferred to
  • The transfer was completed within three working daysYes No
  • I received a good exchange rateYes No
  • I was kept informed on a regular basis Yes No
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  • I ordered a prepaid card
  • Topping up was easy and straightforwardYes No
  • The exchange rates and fees were clearYes No
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  • The insurance policy was good value for moneyYes No
  • Claiming was simple and straightforwardYes No
  • Customer services were friendly and helpfulYes No
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  • I would recommend this insurer to othersYes No

Currency Online Group specialise in providing travel money and currency buy back services and have over fifteen combined years of experience in the deliverable FX market.

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