eurochange reviews

eurochange are rated Great in 125 reviews

eurochange is your foreign exchange expert, with the widest range of currencies in cash or prepaid travel card, at rates better than the airport. We also buy back travel money and transfer funds abroad via our money transfer services. Our team of foreign exchange experts look forward to welcoming you #exchangewitheurochange.

  • Last reviewed 2 months ago
  • 82% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 78.40% of reviews are rated 5 stars 78%
Great 3.20% of reviews are rated 4 stars 3%
Average 1.60% of reviews are rated 3 stars 2%
Poor 5.60% of reviews are rated 2 stars 6%
Bad 11.20% of reviews are rated 1 stars 11%
Reviews by day

Showing reviews 1-15 of 125

Lynne Heather Janes

30 September 2023

Sold 40 Euros

Used eurochange in Chantry place recently and would like to congratulate Sharne on her excellent customer service in everyway and for being very informative, credit to your company.

eurochange replied

Hi Lynne,

Thank you for taking the time to leave us your feedback! We are delighted to hear that Sharne provided you with excellent, informative service during your visit to.

We will ensure your feedback is passed on to Sharnes management team, and we hope to see you again soon.

Many thanks,

eurochange Customer Support

US tourist

26 September 2023

Sold currency

I had a great experience with Rajesh P. at the Eurochange location just outside the Paddington Underground station in September 2023. I went to him in a rush since I was on my way to Heathrow Airport and the Tube machines wouldn't accept my remaining coins to pay for my return fare to the airport. Rajesh noticed the pound coin and the 50 pence coin I was using were actually one no longer in circulation in England (!) - how I ended up with very old coins out of circulation for years after having only been in town one week I'll never know. But he was so kind in helping me out and was so friendly in doing so. Great customer service! Thanks to him.

eurochange replied

Hi there,

Thank you for your 5-star review, we really appreciate it!

We're absolutely delighted to hear that Rajesh provided you with such friendly and helpful service during your time in need!

We have passed on your feedback to Rajesh's management team, and we hope you have a wonderful day.


eurochange Customer Support


21 August 2023

Bought £1 worth of Euros

I researched the best exchange rate and eurochange came up at 1.16, when I got there it was only 1.12, but as I had made a special journey I thought I would proceed. I asked to exchange my cash and was asked for my passport! I didn't have it, so he turned me away. I scrolled through the images on my phone in case I had taken a photograph of it, but I hadn't :-( then I remembered I had 3 types of photographic ID. I queued again and was told no, only a passport. The man serving was also quite abrasive. So after spending money on petrol and parking, I ended up with no euros and being left disappointed and angry.

eurochange replied

Hi Amanda

Thank you for taking the time to leave a review. The rate offered via Compare Holiday money is a promotional rate, to receive this rate you would have to go through the link on the website. Regarding being turned away for your ID, we accept the main government issued photographic ID’s such as a Full UK/EU driver’s license, National ID card and Passport.The level of service you described is not what we expect and we would love to have the opportunity to make things right, if we could please ask that you reach out to us by sending an email to and we can begin looking further into your visit.

We look forward to speaking with you.

Kind Regards,

eurochange Customer Support

Matt Bell

29 April 2023

Bought Euros

1st class service and good rate of exchange. Super fast delivery and a great varied selection of notes. I recommend and will use again.


29 April 2023

Bought Turkish lira

Excellent service good rate and friendly every time.

We brought over a period of few week and great every time plus nice variety of notes would have prefer a few twenty though but it's not problem.

Keep up good work.

Paul White

23 March 2023

Bought £701 worth of Euros

ordered first thing in the morning, you get a choice of dates for delivery or collection from a branch, I had them delivered for the following day by special delivery which was free for my 850 euros, got a good mix of 50s,20s,10s and 5 notes, they arrived on time at 930 am, they had the top rate on the day in question on the comparison website

Norma scarbrough

25 October 2022

Ordered a prepaid currency card

Wanted information and help with transferring money into an American bank and setting up a card. I went to the exchange in Bury, the staff there were terrific and went above and beyond to assure that I understood everything. Thank you so much Sarah xxxx


15 September 2022

Bought £600 worth of Turkish lira

Ordered Turkish lira

Was worried about ordering online for such large amount but received special delivery at 10am

Very happy customer will use service again

Dom Bird

7 August 2022

Bought £580 worth of Euros

Dreadful service. They messed up and sent Euros by post instead of to the shop in Kings Heath, Birmingham. This was an easy mistake to make...

I went in to pick them up, and even though I was travelling the next day and would have missed delivery of 600 Euros, they were unable to help. Escalated to regional manager....they said no. So I was left having to pay for another 600 Euros there and then (they did at least match online rate which saved me about .20p). Oh, and they offered me free parking, but I was on the bike. A truly laughable service.


5 June 2022

Bought Euros

Ordered Euros online to click and collect from Sunderland Bridges store. Went to the shop when instructed by email, to find the place in darkness, although the shutter was up. Waited for a little while but no one came. Rang the number on the email several times but no response. Wandered around the shops for a while and returned to find still no one there. Checked the opening times, apparently Sunday hours are 11am until 5pm. I'd initially arrived around 12. I now need to come out of work early to dash back to town before closing time during the week. The worst of it was, I could have got the same rate over the counter at a shop a few doors up as the 'boosted' online rate I'd paid for with eurochange.... Never again.

eurochange replied

Good Afternoon Nicky,

Please accept our apologies for the issues you faced getting your order collected and the branch being closed when you went to collect.

We would like to investigate this further so we can find a suitable resolution for yourself, can you email us some further details about your experience to including your order number.

Kind Regards,

eurochange customer support team.

beverly gulson

5 May 2022

Bought £300 worth of Euros

first rate service, first time used and will be back again, cant fault the service in anyway


19 March 2022

Bought £2,000 worth of US dollars

Changed £2000 into dollars all done online for next day delivery. Varied in all notes $100 dollars and down. Was delivered next day by Royal mail although they did put it in my outside postbox and not handed to us. Report to Eurochange and apology given and vouchers for next use. Very impressed on how it was dealt with

Adrian Reid

28 February 2022

Bought Euros

Have used Eurochange many times over the years usually without issue. However the last 3 times I have not been happy. The money wasn't delivered by the Royal Mail one time which meant I either had to travel 15 miles to another location or go on holiday without. In November 2020 I got a text saying my money was ready to collect followed by another text shortly after telling me the branch would be closed all over the weekend. I again could travel to my next nearest location (15 miles) or wait till Monday. I went Monday and the money wasn't there!! I finally got it on the Turesday. Then this Feb. I gave them 1 last chance. I ordered £1600 of Euros, got the text to say it was in store, went to collect only to find it was in 10 & 20 Euro notes (no 50s or 100s!!). Not a happy customer.

eurochange replied

Hi there,

Thank you for taking the time to leave us a review.

I'm sorry to hear that you where dissatisfied with the notes provided in your recent order.

We offer a mix of denominations in our orders unless requested otherwise prior to delivery/collection.

We would like to discuss this further with you, please email or call us on 0333 240 1687.

We hope you continue to use eurochange for your future currency needs.

Kind regards,

eurochange Customer Services

Keith Venn

24 September 2021

Sold Euros

Caution - You will only get buy back, at the rate you paid, for the first 30% of the amount of travel money you purchased. This was not mentioned to me at the time of purchase.

Simon Grant

5 December 2020

Bought £900 worth of Chilean pesos

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers

eurochange replied

Hi Mr Grant,

Thank you for taking the time to leave a review and contact us directly.

I am pleased to say that we have processed your refund.

The currency you ordered should have been removed from the website due to low stocks and in this instance this had not happened which enabled you to order it from us. I can assure you this is an extremely rare occurrence and feedback has been passed to the manager of the department.

I apologise that we could not issue you a refund on Friday night, and I am happy to say this has been processed this morning for you.

With regards to receiving an email regarding another customers complaint I thank you for bringing this to our attention and measures have been put in place to ensure that this does not happen again.

I can assure you that this is not normal service that eurochange provide as supported by our 4.7 Trustpilot rating and hope that you continue to use us in the future.

Kind regards,

eurochange Customer Services


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