eurochange reviews

NS

Norma scarbrough

25 October 2022

Wanted information and help with transferring money into an American bank and setting up a card. I went to the exchange in Bury, the staff there were terrific and went above and beyond to assure that I understood everything. Thank you so much Sarah xxxx

ME

Melissa

15 September 2022

Ordered Turkish lira

Was worried about ordering online for such large amount but received special delivery at 10am

Very happy customer will use service again

DB

Dom Bird

7 August 2022

Dreadful service. They messed up and sent Euros by post instead of to the shop in Kings Heath, Birmingham. This was an easy mistake to make...

I went in to pick them up, and even though I was travelling the next day and would have missed delivery of 600 Euros, they were unable to help. Escalated to regional manager....they said no. So I was left having to pay for another 600 Euros there and then (they did at least match online rate which saved me about .20p). Oh, and they offered me free parking, but I was on the bike. A truly laughable service.

NI

Nicky

5 June 2022

Ordered Euros online to click and collect from Sunderland Bridges store. Went to the shop when instructed by email, to find the place in darkness, although the shutter was up. Waited for a little while but no one came. Rang the number on the email several times but no response. Wandered around the shops for a while and returned to find still no one there. Checked the opening times, apparently Sunday hours are 11am until 5pm. I'd initially arrived around 12. I now need to come out of work early to dash back to town before closing time during the week. The worst of it was, I could have got the same rate over the counter at a shop a few doors up as the 'boosted' online rate I'd paid for with eurochange.... Never again.

BG

beverly gulson

5 May 2022

first rate service, first time used and will be back again, cant fault the service in anyway

EM

Emma

19 March 2022

Changed £2000 into dollars all done online for next day delivery. Varied in all notes $100 dollars and down. Was delivered next day by Royal mail although they did put it in my outside postbox and not handed to us. Report to Eurochange and apology given and vouchers for next use. Very impressed on how it was dealt with

AR

Adrian Reid

28 February 2022

Have used Eurochange many times over the years usually without issue. However the last 3 times I have not been happy. The money wasn't delivered by the Royal Mail one time which meant I either had to travel 15 miles to another location or go on holiday without. In November 2020 I got a text saying my money was ready to collect followed by another text shortly after telling me the branch would be closed all over the weekend. I again could travel to my next nearest location (15 miles) or wait till Monday. I went Monday and the money wasn't there!! I finally got it on the Turesday. Then this Feb. I gave them 1 last chance. I ordered £1600 of Euros, got the text to say it was in store, went to collect only to find it was in 10 & 20 Euro notes (no 50s or 100s!!). Not a happy customer.

KV

Keith Venn

24 September 2021

Caution - You will only get buy back, at the rate you paid, for the first 30% of the amount of travel money you purchased. This was not mentioned to me at the time of purchase.

SG

Simon Grant

5 December 2020

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers

SA

Sara

15 July 2020

Fantastic service! Best rate on the market and delivered to my door the very next day. There was even a little handwritten note saying have a nice time, which put a smile on my face and made my day. Thank you!