eurochange reviews

eurochange are rated Great in 116 reviews

https://www.eurochange.co.uk/

With over 45 years experience in selling and buying currency, eurochange is a foreign currency expert. Winner of the MoneyAge Travel Money Provider of the Year for the past 4 years! Take advantage of great rates on over 60 currencies. Order Online for Click and Collect in just 60 seconds from over 190 eurochange or NM Money branches, or order before 4pm for next day home delivery.

Last reviewed 3 weeks ago

82% of reviews are positive

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Excellent 91 reviews are rated 5 stars 78%
Great 4 reviews are rated 4 stars 3%
Average 2 reviews are rated 3 stars 2%
Poor 6 reviews are rated 2 stars 5%
Bad 13 reviews are rated 1 star 11%

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5 Stars4 Stars3 Stars2 Stars1 StarCurrency BuybackPrepaid CardTravel MoneyEgyptian poundsJapanese yenUS dollarsMexican pesos
NI

Nicky

1 Stars
1 Stars

5 June 2022

Bought Euros

5 June 2022

Ordered Euros online to click and collect from Sunderland Bridges store. Went to the shop when instructed by email, to find the place in darkness, although the shutter was up. Waited for a little while but no one came. Rang the number on the email several times but no response. Wandered around the shops for a while and returned to find still no one there. Checked the opening times, apparently Sunday hours are 11am until 5pm. I'd initially arrived around 12. I now need to come out of work early to dash back to town before closing time during the week. The worst of it was, I could have got the same rate over the counter at a shop a few doors up as the 'boosted' online rate I'd paid for with eurochange.... Never again.

eurochange replied

Good Afternoon Nicky,

Please accept our apologies for the issues you faced getting your order collected and the branch being closed when you went to collect.

We would like to investigate this further so we can find a suitable resolution for yourself, can you email us some further details about your experience to customer.services@eurochange.co.uk including your order number.

Kind Regards,

eurochange customer support team.

BG

beverly gulson

5 Stars
5 Stars

5 May 2022

first rate service, first time used and will be back again, cant fault the service in anyway

EM

Emma

5 Stars
5 Stars

19 March 2022

Changed £2000 into dollars all done online for next day delivery. Varied in all notes $100 dollars and down. Was delivered next day by Royal mail although they did put it in my outside postbox and not handed to us. Report to Eurochange and apology given and vouchers for next use. Very impressed on how it was dealt with

AR

Adrian Reid

2 Stars
2 Stars

28 February 2022

Bought Euros

28 February 2022

Have used Eurochange many times over the years usually without issue. However the last 3 times I have not been happy. The money wasn't delivered by the Royal Mail one time which meant I either had to travel 15 miles to another location or go on holiday without. In November 2020 I got a text saying my money was ready to collect followed by another text shortly after telling me the branch would be closed all over the weekend. I again could travel to my next nearest location (15 miles) or wait till Monday. I went Monday and the money wasn't there!! I finally got it on the Turesday. Then this Feb. I gave them 1 last chance. I ordered £1600 of Euros, got the text to say it was in store, went to collect only to find it was in 10 & 20 Euro notes (no 50s or 100s!!). Not a happy customer.

eurochange replied

Hi there,

Thank you for taking the time to leave us a review.

I'm sorry to hear that you where dissatisfied with the notes provided in your recent order.

We offer a mix of denominations in our orders unless requested otherwise prior to delivery/collection.

We would like to discuss this further with you, please email customer.services@eurochange.co.uk or call us on 0333 240 1687.

We hope you continue to use eurochange for your future currency needs.

Kind regards,

eurochange Customer Services

KV

Keith Venn

1 Stars
1 Stars

24 September 2021

Sold Euros

24 September 2021

Caution - You will only get buy back, at the rate you paid, for the first 30% of the amount of travel money you purchased. This was not mentioned to me at the time of purchase.

SG

Simon Grant

1 Stars
1 Stars

5 December 2020

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers

eurochange replied

Hi Mr Grant,

Thank you for taking the time to leave a review and contact us directly.

I am pleased to say that we have processed your refund.

The currency you ordered should have been removed from the website due to low stocks and in this instance this had not happened which enabled you to order it from us. I can assure you this is an extremely rare occurrence and feedback has been passed to the manager of the department.

I apologise that we could not issue you a refund on Friday night, and I am happy to say this has been processed this morning for you.

With regards to receiving an email regarding another customers complaint I thank you for bringing this to our attention and measures have been put in place to ensure that this does not happen again.

I can assure you that this is not normal service that eurochange provide as supported by our 4.7 Trustpilot rating and hope that you continue to use us in the future.

Kind regards,

eurochange Customer Services

SA

Sara

5 Stars
5 Stars

15 July 2020

Bought Turkish lira

15 July 2020

Fantastic service! Best rate on the market and delivered to my door the very next day. There was even a little handwritten note saying have a nice time, which put a smile on my face and made my day. Thank you!

eurochange replied

Thanks for using us to purchase your Turkish Lira Sara, we're delighted that you found our service fantastic!

TJ

TJVE

5 Stars
5 Stars

12 March 2020

I ordered 41,000 Japanese Yen early morning 10th March. The rate was favourable compared with other local outlets. Paid on debit card. Arranged to collect the currency from Euorchange in Harrow. Nice polite young lady had the money awaiting collection. Very simple process, no problems at all.

eurochange replied

Thanks for using us to purchase your JPY, we're delighted that you found the process simple and had no problems. See you again soon!

AN

A Nomynos

2 Stars
2 Stars

5 January 2020

Very unprofessional. Due to a staff error, it took approx 30 mins to collect my money. Due to the same error only large notes were available. The 'sorry' word was used multiple times, but 'sorry' is not an apology.

PW

Philip Woodward

5 Stars
5 Stars

5 January 2020

Simple & straight forward. Paid online to secure rate & picked up at the Trafford Centre.

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