24th March 2017
Great customer service. Fast delivery
22nd March 2017
I ordered Euros in my wifes name as she would be the person collecting from your Sunderland Branch. I gave her the card I used to pay as per your instructions she had the email confirmation. All as you stated would be required. Now it seems as the payment card has my name on (joint account) she also needs my identification. The order is named for her to collect, she has the card for pin verification!!! Now it seems I must make a second trip. I have up till now been delighted with Eurochange but any slight requirement of sense seems to have thrown you off track.
Thank you for taking the time to provide us with your feedback.
We are sorry to hear that you have been facing difficulty collecting your order from our Sunderland branch. As per the information you have supplied, the reason the branch refused to release your order would have been due to the fact that even though the order has been placed in your wife’s name, the payment card which has been used is in your name. Due to security reasons and in the interest of preventing fraud the branch has requested for your ID to be supplied so they are able to corroborate that this payment has been made by you.
We appreciate the card you have used is from a joint bank account, and it is also noted that there is no information around joint bank account debit cards being used for payments on our website. Thank you for bringing this to our attention and we will make every effort to update this information on our website. We acknowledge your frustration in this matter, and would like to sincerely apologise for any inconvenience you have been caused. One of our complaint handlers will also be in touch with you directly.
16th March 2017
Looked up best rate for UAE dirhams before breakfast found it was Eurochange, ordered currency on line and picked it up in town later that morning, l couldn't believe how quick it all was, thought l would have to wait a few days. Will definitely use Eurochange next time.
That's great to here! Thanks so much for the review and have a tremendous holiday!
15th February 2017
Best rate; simple site; quick delivery. Great selection on notes. What else would one want? Thank you.
28th January 2017
Best high street rate for Turkish Liras. Looked at others but eurochange offered best exchange rate. Would I use them again? Yes, every time. Would advise others to do same. Friendly staff and great customer service. Didn't have wait for money as it was readily available at the counter.
Fantastic. Very happy we could help. We look forward to seeing you in branch again.
24th January 2017
First time I have used eurochange and it will not be the last .You are able to use debit cards with no charges ,free delivery over £400,very good mix of notes also lots of branches if you want to pick up your currency
We're so happy you had a great experience. Have a wonderful trip!
13th January 2017
Ordered Turkish Lira, came the next dat. Excellent service and great rate, will be using again.
Fantastic. Really Happy we could help.
10th December 2016
Good rate. Arrived when selected with Royal Mail. Nice note wishing me a happy holiday and free pen! Would use again.
28th November 2016
Used Livingston branch. Euros ready for collection next day and provided very competitive rate. Would certainly recommend. Lady in branch is excellent.
20th November 2016
Ordered Turkish Lira on a Friday and received order next day Saturday. Great rate and 1st class service all the way, will definitely use again.
Hi Matt, thanks so much for the lovely review.
We're happy we could help you with your Lira.
Have a wonderful trip and bring back a little sun if you have space in your suitcase.
11th November 2016
Good rates and easy ordering process. Bills received within 48 hours with a nice note wishing me a happy holiday. Will definitely use again because they gave a range of bills with also small denominations rather than just big bills as many others do. Ultimately, you ask for cash for tipping etc so small bills are essential.
6th November 2016
Came in for £500 dirhams for my Dubai trip which I'm going on in 3 days had no clue how much to take or what currency I would need a lovely young lady called Annie who assisted me talked through her own experience. I felt happy and satisfied with the level of service would definitely recommend getting my currency from the bullring branch again????????????????
18th October 2016
Ordered £1000 East Carrebean dollars yesterday better rate than most travel money sites.Arrived this morning and good selection of notes and a nice note wishing us a happy holiday,first time we have used this site but would definitely use for my next holiday
5th October 2016
ordered £1000 in Euro on line to collect; when I arrived within an hour I was given a much lower rate than booked on line, when I questioned this with the cashier she pointed to the shop advertised rate and said "thats the rate you get" I feel very strongly that I was cheated and mislead.
Sorry to hear you are unhappy. You placed a 'Reserve & Collect' order which simply reserves your currency at the branch rate of the day (as stated on our website). To secure your currency at our Web Rate you would need to place a 'Pay & Collect' order, paying then and there online, and then collecting at your chosen branch.
Hope that helps.
16th September 2016
Excellent service easy to use ordered in mornining received next day .Will definitely be using eurochange again
6th September 2016
Amazing service very reliable
18th August 2016
Flawless service! Great rate, next day delivery came as expected... The extra handwritten note along with my money to "Have a nice holiday' was the icing on the cake, 5 star customer service. I wouldn't hesitate to recommend this company.
9th August 2016
First time user. Excellent service, free next day delivery, choose mix of money bills. In all a great 1st time experience and will use again.
5th August 2016
Ordered US dollars last night great rate picked up today no problems
24th July 2016
simple to use.helpfull and polite service. good exchange rate. allowed to choose my mix of notes.first time user and will use again.l have already recommended them. re:peter morris
24th July 2016
Used eurochange twice in the last few weeks very impressed with the service I received good exchange rates and currency arrived on time will definitely use them again.
16th July 2016
Again a first time buyer, but extremely pleased with the service - ordered on line and the money arrived special delivery the next day. Nice to have a phone number to speak to someone if you have a query
15th July 2016
My first time buying my holiday money on line and found it to be a pleasurable experience. Wasn't sure to do on line or on the high street but in the end found this way the best. Filled in all my details on Wednesday and was told would be delivered on the Friday. True to their word it arrived spot on time . Very, very happy and would use again. Thank you. Pete
13th July 2016
What a great service. First time user. Fast efficient service. A range of euro notes and good exchange rate. Would definitely use again
1st July 2016
Used many times, always reliable, excellent service and trustworthy.
At eurochange we are the foreign exchange experts, delivering service, convenience and value, both online and in over 140 branches. We provide travel money in over 70 currencies as well as offering a multi-currency cash passport and a buy back service.Visit Website
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