FairFX reviews

I have had a fairfx card over the years and it have been able top it up 'on the go'... it was great! This new setup is awful... adding money is clunky, far from intuitive, and I'm still not confident my money is where it should be. In fact I won't be adding anymore money as I am not at all confident that I will be OK when on holiday. I'm now on the look out for a new holiday card.

Have been trying to load my card with Euros for nearly a week , no success, impossible to contact anyone at FairFX.

Starting to think I should find an alternative card.

It’s a great shame as historically the card has worked well, the app worked well, now the new improved card and app are not working as they should.

I have had a FairFX card for a number of years plus two linked cards for family members. The change to Equals has destroyed a service that was simple and worked without problems. The linked cards were cancelled and we had endless problems getting the new ones issued and then to work. The app is extremely slow and the online chat is absolutely horrendous, it is very slow and the responses are totally useless , the email responses are not any better. Adding funds is not as simple as it was previously. I now need to work out how to transfer the funds (both GBP and Euros) from these cards. So frustrating.

Card declined in Romania leaving me in a very awkward position. Sufficient funds . Complained but no one answered my emails . Now fighting to close my card as absolutely unreliable.

like many others have used Fairfx for many years,Had my card declined twice in Dubrovnik,had sufficient funds,Tried to contact customer service,wait timeswere incredibly long.Didnt get any where.I had topped up and got a email confirmation the second top up didn't show for a while and didn't get email confirmation

Live chat was incredibly slow and then they want you to sign in online and not through the app which I was already signed in The app used to be good but incredibly clunky .probably go back to Caxton FX

My new currency card was issued then cancelled without my knowledge.I am unable to access my money and all I seem to talk to are machines

I have used this company and it's predecessor for many years without problems No more this company is now as reliable as HR2

Having used FairFX for years set out to prepare new reissued card for this year’s travel. The new app is horrible compared with the old one which was brilliant. Tried to carry out some simple tasks with no success, fortunately stopping short of adding any currency. I then read app reviews and reviews here which echo my experience exactly - terrible! I still have some currency that was transferred to the new card which I now have to find a way to use or recover!

Interesting that the few positive reviews seen are similarly constructed and mainly. highlight certain “new” features!!

Fairfx used to be the best pre-payment card. But a new owner and new app have destroyed the functionality completely. The app is awful - bug ridden and clunky. The constantly promised cashbacks are not actually paid anymore - dishonest practice that needs referring to the financial ombudsman. The new card is often refused. You are better off opening a new current account with a high street bank, keeping a small balance & getting a card that does not pay foreign exchange fees (eg from NatWest) and using a properly designed app that notifies your phone of each transaction.

I’ve had a Fairfx card for years which has been brilliant . Unfortunately they updated the app and it is now horrendous ! Everything that the other reviewers have mentioned, happened to me over 2 days last week . So stressful ! Eventually after being unable to contact anyone at all ( they hope to answer an email in 3 days ) I gave up . I have now got a post office travel card which is like a breath of fresh air ! Whatever you do …don’t fall for this card ! The way they operate is criminal !

The card was fine and service good for years. However with the release of an updated card, we found the card belonging to my wife being declined and when investigating, terrible chat support, well no support really. So I will look elsewhere.

Lost all faith in FairFx after a good few years of good service. Similar issues as described by others below. Went to an alternative company (Caxt#n) first class experience. What a shame FairFx.......

FX Currency Card.

never worked - whilst abroad the card was declined even though it had been loaded with Euro currency. Working on the website app was impossible. The programmers should be de-bugging and testing their app.

Very stressful trying to exit from card and put the balance back into our account. no human help only remote text, that is until some weeks later when a human called from their helpline......!!

Same here used for years, now every top up is a problem.

The app is cumbersome and non functional.

I will use my balance and switch to Starling

Just awful!

I don’t know is fair fx have been taken over or what but the new app and cards are the worst things ever and their customer service non existent. I had used them for years and loved them but since they changed end of last year it’s been one big disaster after another and nothing works. Their new app is the worst I’ve ever used and literally I’ve ordered over 10 cards and none of them work nor can be activated. Just do everyone a favour and close down the company as they’ve either been taken over or decided to run it into the ground.