21st September 2018
AVIOD NOW! Once excellent now apalling This company has gone from excellent to appalling over the last 10 years. I have used a Euro travel card all over the world for 10 years and at first there were many benefits. This year I loaded all my holiday money onto it, received no hint of any problem and headed off to the Far East (as I have many times in the past). However when I arrived I found the card no longer worked in any far Eastern destination. A desperate email was eventually replied to saying as they had suffered some frauds in the East, for their protection and mine they had turned off all cards in that part of the world. I replied I had no way of paying for hotels or food but they just repeated their message. Phoning then in the UK costing a fortune and they still refused to help repeating several times that they no longer recommended new customers to use the Euro card for the Far East which they thought justified holding my holiday money on an existing card leaving me stranded. Their web site still contains old testimonials promoting the use of their cards in the Far East. AVOID AT ALL COSTS. WHEN THEY BLOCK THE COUNTRY YOU ARE VISITING WITHOUT WARNING YOU ARE COMPLETELY SHAFTED!!!
19th September 2018
Had an expired card, as not been away for quite some time, went back to fairfx to reactivate, and found they had cleaned out my account for a ''card management fèe'. Stole €35 from me. Have contacted them, but surprise surprise, no reply. Poor customer service, and difficult to use abroad. Used a different card we swap. No stealth charges.
26th July 2018
Extremely expensive to use. Am I doing something wrong? Bank charges to withdraw cash and we were charged in all locations that we used the card. A 4 day trip has coat about £20 in charges
23rd July 2018
Shocking and wreckless behaviour from the team in admin . They claimed they mis read an email about topping up and cancelled our card just before leaving to go on holiday . These incompetent people ruined the start of our family holiday . DO NOT USE!
16th July 2018
Absolutely shocking. Several times I have gone to top up the card and the money hasn't gone on, but has left my other current account. Nightmare to get the customer services team to do anything. Very polite and helpful on the phone but every time I called up they could find no record of my previous phone calls or complaints. I also had a fraudulent card charge from India. I made the fraud claim in January and had to call the customer service team several times a month until I finally got my money back TODAY. I had been granted the refund 2 weeks ago but they didn't contact me to tell me and only agree to transfer the money to me after I repeatedly chased them over it. They lost the paperwork I filled in 3 times and just never had a record of my claim. I was even passed on to a manager who started emailing me, and then promptly stopped replying! The app for this card sucks too. So many better options available. Try Revolut instead.
13th June 2018
Used there app to top up my currency card with £700. Twice it said the transaction had failed but it worked on the third attempt. Couple of days later I check my bank account and they have taken 3 x £700 but only 1 x £700 appears on my currency card. So where is the other £1400. Contacted them to be told the refund would be back in my account by 5pm that day. Yeah right....my bank account is now well overdrawn and after contacting them again they say it will take up to 3 days to refund the money. Don’t need this stress and hassle while on holiday. Last time I’ll use this service,rubbish.
25th April 2018
I have had three Fairfx cards for several years, they use to be good but I think their charges are starting rise while their exchange rates fall. They are quick to take money of you but very slow to refund it. The 24hr customer service centre is a waste of time for anything other than cancelling or reporting the loss of a card. Do not under any circumstance purchase travel cash from them using your anywhere card, they charge delivery and also take a commission which means the exchange rate ends up being rubbish. I think there are better cards now available, I am closing my accounts down
13th April 2018
I used this in Florida and found that whenever I used it in a place that supplied a service such as a restaurant, excursion provider etc, the amount I spent had another 15% deducted that was unavailable to me. When I rang FairFax from the states (at my cost) they said it was deducted to cover a tip - even though the fact I had 'tipped' was shown on the transaction invoice or I had tipped in cash. This allowed 2 restaurants to bill me for the tip again!!! The majority of places were honest and did not bill again, but the FairFax policy is to hold onto your money anyway for 5 days, which meant I had a lot of funds tied up that I could not use. It is not their place to decide if you tip or how, so unless they have changed this policy I would avoid, unless you are okay with this.
23rd September 2017
The card has been compromised so lucky not to much in there. Have written twice to Fairfax to ask how this could happen so far they havnt answered that .. but they have put a block on
20th September 2017
Up to two months ago I would have given them a 5 rating. I have had a prepaid card for some years now, and been totally happy with it. Have never had any issues to contact customer service over. However, for some reason - have they been taken over or something? - the rates now are incredibly poor. I used to buy when they were no less than 1 point below MSE's best deal. Today they are at least 4 points below, and less than the post office offers. I did email them last week, and incredibly, the rate jumped a little. I usually bought on Mondays around lunchtime, as the rate always seemed to jump?, but I do wonder if there is maybe some 'manipulation' with differing offers to some customers? Now looking at alternatives.
19th July 2017
I have had a car for several years but found towards the last, the customer service was always very poor. Had a couple issues and they were not helpful in resolving the issues. Also, didn't like being charged for atm withdrawals abroad (in same currency). Wouldnt use them again,
15th July 2017
Great card great company. Code: inbwyx7s Still works for free card
20th May 2017
Excellent!! Still get free card with code: inbwyx7s
13th May 2017
1st up, the exchange rate is no better than anywhere else. 2nd you just try and change your email address! Nigh on impossible and you have to go through customer services hoops too, not the best! 3rd Password security, we are in 2017 and for a financial product no special characters! 4th Had a couple of issues trying to load up as I only put a small amount on each time I can afford to lose. 5th The phone app is a nasty nasty piece of work to do anything but check your balance. 2 years ago I was one of their fans, now I am looking elsewhere for better rates etc.
20th April 2017
Have had a FairFX card for a few years with the same PIN. Loaded card for a recent holiday in the USA and on the first use it was declined. Had to contact customer services from the hotel at great expense. Was told that we had changed our PIN, which we had not as we had kept the same PIN since having the card. Customer services advised us to set a new PIN whilst on the phone which we did. I contacted them on our return home but was informed that the PIN could only be changed by the customer which I disagreed with. They would not accept that our PIN could have been changed without our knowledge. Not impressed. I am reluctant to use this card for this year's holiday.
15th February 2017
Fantastic card, accepted everywhere in Europe and US. Use just like a bank card. Great rates too. I have had both euro and dollar cards for 10 years and found them the best compared to other cards. Use FairFX code foq1z to save the £10 reg fee
16th March 2016
Brillant. Have used the Euro card for several years. Top has been great, no glitches so far. When new card was needed as old one was due to expire they contacted not the other way round. Would certainly recommend it.
24th February 2016
Have all three Fairfx cards and have done for a number of years as I travel almost continuously. Generally I would say a good card to use. Occasional glitches with loading but works itself out normally... but can be frustrating if it happens at the weekend. Customer Services could be a little bit more user friendly. Tend not to solve problems, more providing reasons for problem or state a procedure. However, I would recommend for sure. Tried an actual travel company card as a standby and found loading was a nightmare, in fact was unable to get into website - so waste of time completely.
21st February 2016
Fairfax was a general in the army of Oliver Cromwell. Apart from that I've found nothing to dislike about FairFX.
8th January 2016
I've been a FairFX Eurocard holder for years, now. I've been very happy with the service, the ease of use, the excellent website and, up till lately, the Rates. I will need to buy Euros soon, and have been comparing rates - just to gloat over how good my card is; I was wrong. The rates now are far less competitive than they have been. Today, for example, there are at least 12 eurocards offering better rates. I've e-mailed FairFX Customer Services about this over a week ago - and had no reply, not even an acknowledgement. So I am considering a change.
9th December 2015
When you register use the code foq1z to save the registration fee. I have used these cards both in Europe and USA. They are hassle free and easy to budget a holiday and check account online.
12th November 2015
Use this code 02kdvies and they wave the £9.95 fee..! :-) Was going to use a competitor card but after reading their poor reviews I decided to use this card. The rate was much much better then my bank, post office etc. €1.3727 at the time of signup. The card take around five days to arrive. I front loaded £1,000 onto mine at sign up and the process went very smoothly, no problems at all. I can't recommend you get this card enough :-) Update.. I have now usd this card in europe. No problems at all and at the time of posting the conversion rate is back up to €1.40..! :-)
31st March 2015
Promo code foq1z for £9.95 saving on registration. Excellent card.
12th September 2014
I have both a euro card and dollar card. I am now on my 2nd euro card and would recommend this card to anyone who holidays abroad. Top up is via the internet straight from bank account and with conveinent app you can keep uptodate with the exchange rate. Would not go abroad without one.
26th April 2014
This is my 3rd year with Fair fx and I'm about to go on holiday with it for the second time. They have given me some good exchange rates and are very competitive. Reloading the card is so easy, I did it in America via their website with no issues.
FairFX is an international payment services provider that has been offering services to customers in the UK since 2007. Their revolutionary approach to the foreign currency market cuts out the middle men and uses state of the art technology to get your money to you at the best rate possible.Visit Website
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