Hays Travel are rated Excellent in 7,099 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 14 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,099
Yesterday
Bought £211 worth of New Zealand dollars
First time I have used hays travel for my holiday money. I was let down by a different company
I would definitely recommend and will be using again next time
I ordered and paid online, I got a email to say they where ready for collection on the day I had asked for
The lady in hays was wonderful very friendly and welcoming
Yesterday
Bought £266 worth of Euros
It’s so convenient to collect my foreign travel money from my local Hayes Travel, I can walk there. I order on line at very competitive rates. They email me when it’s ready and after checking my identity and purchase card it’s done. I walk home. Staff are always so friendly and helpful too.
16 February 2026
Bought £257 worth of United Arab Emirates dirham
The online process for ordering travel money was very efficient and the follow up confirmation email from Hays travel was very timely.When I collected my order the service I received from staff was excellent in every way and I will definitely be in touch with Hays travel when I next purchase travel money.
16 February 2026
Bought £1,000 worth of Euros
I checked on line the Euro exchange rate. I prefer to pick up my currency locally. Hays Travel fitted the bill and the exchange rate offered was acceptable.
The site was a little difficult to navigate but I got there. I was worried that it didn’t “seem” to “accept” the last number of my card but the transaction went through so I assume it may have been a security thing.
I very much appreciated being called by Lee at the store asking me what denomination notes I would prefer. That has never happened before and I was impressed.
I shall use Hays Travel again - assuming the rate is competitive.
15 February 2026
Bought £300 worth of Euros
Good Timely & Efficient Service All Round.
15 February 2026
Ordered a currency card
My husband and I currently travelling in New Zealand and after reading reviews decided to get a Hays travel card we loaded it in the UK with NZ dollars and managed to use it for the first five days. Checked on our account and It has just over 1800NZ dollars on it but we haven’t been able to use it for the last 5 days. When we try to use we get message “over sys limit” We have phoned the UK help number from NZ on UK mobile( can’t WiFi call that number) so will have cost a fortune to phone, on hold for 15 plus minutes gave up. Then we emailed and got email reply and told to phone again. Pretty annoyed as means got to use credit card and pay fees.
14 February 2026
Bought Euros
Hastle free service brilliant
13 February 2026
Bought £750 worth of South African rand
Excellent service from Aimee in the Bury St Edmund’s branch
Good Morning Mark
Thank you so much for your feedback , and i am sure Aimee will be happy to hear your kind words.
Many Thanks Vanessa
13 February 2026
Bought £400 worth of US dollars
Love Hayes travel always friendly, approachable and a great exchange rate on my travel money
Good Morning Shevonne,
Lovely to hear you are getting well looked after and have a great holiday .
Many Thanks Vanessa
12 February 2026
Bought US dollars
Excellent counter service. Young man even helped my wife to redo her app password. Preston staff very helpful.
Good Afternoon George
Glad to hear the staff looked after you both, thank you for your feedback .
Many Thanks Vanessa
11 February 2026
Bought £600 worth of United Arab Emirates dirham
Efficient and friendly. No problems in ordering currency at a competitive rate
Good Afternoon
Thank you for your feedback.
Kind Regards Vanessa
11 February 2026
Bought £1,003 worth of Euros
Ordered the travel money to be picked up at one branch, only to find it was sent to another. Not really helpful.
Good Afternoon Mr McDonald,
Thank you for your feedback ,
We are sorry to hear you have been left dissatisfied follow a recent currency purchase with Hays Travel and we can understand the frustrations you may have felt.
Please could you provide further information to online.support@hays-travel.co.uk.
Many Thanks Vanessa
11 February 2026
Bought £204 worth of Euros
Easy to order , swift and friendly collection service
Good Afternoon,
Thank you for your great review! We’re delighted to hear you found the ordering process easy and the collection service swift and friendly. We really appreciate your support and look forward to helping you again soon!
Kindest Regards
Megan
11 February 2026
Bought £266 worth of Euros
Always a lovely smile from Lorna when picking up currency.
Good Afternoon,
Thank you for the wonderful review! It’s great to hear you enjoyed the service from Lorna and we thank you for taking the time to provide the comments from your experience.
Kindest Regards
Megan
10 February 2026
Bought £1,500 worth of US dollars
Very helpful and attentive during two processes to purchase foreign currency
Good Afternoon Peter,
Thank you for your fantastic review! We’re delighted to hear you found the team helpful and attentive throughout the process. We truly appreciate your custom and look forward to assisting you again in the future.
Kindest Regards
Megan