Hays Travel are rated Excellent in 7,126 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,126
4 March 2026
Bought £200 worth of Euros
Pleasant and friendly staff.
Good Afternoon Janet,
Thank you for taking the time to leave a review!
We are very pleased to hear you found the staff pleasant and friendly - this is the service we always aim for!
Kindest Regards
Megan
Customer Services
4 March 2026
Bought £250 worth of Euros
Great device with a friendly smile
Good Afternoon,
Thank you for your lovely review!
We’re so pleased you found the service great and were welcomed with a friendly smile while buying your Euros. We really appreciate your support!
Kindest Regards
Megan
Customer Services
4 March 2026
Bought £204 worth of Turkish lira
Great exchange rate and friendly service. Highly recommended.
Good Afternoon,
Thank you for your great review!
We’re delighted you received a great exchange rate and friendly service when buying your Turkish lira. Your recommendation means a lot to us!
Kindest Regards
Megan
Customer Services
4 March 2026
Bought £200 worth of Euros
Very easy to order money which was waiting for me on arrival.
Good Morning Chris,
Thank you for your review!
We’re glad to hear the process was easy and that your Euros were ready and waiting for you. We appreciate your support!
Kindest Regards
Megan
Customer Services
3 March 2026
Bought £300 worth of Polish zloty
Excellent advice from Hays Travel, and top service. Friendly and helpful and a real pleasure to do business with - and always competitive exchange rates.
Thank you for your kind review!
We’re delighted to hear you had a great experience and that our team could help you with your Polish zloty purchase. Providing friendly service and competitive exchange rates is exactly what we aim for.
Kindest Regards
Megan
Customer Services
2 March 2026
Bought travel money
Ordered online, picked up sane day
28 February 2026
Bought £200 worth of Euros
Simple to order( on the day for us) and collect
Good Afternoon Martin,
Thank you for leaving a 5* review!
We are happy to hear you found the process simple and we are very grateful for the comments provided!
Kindest Regards
Megan
28 February 2026
Bought £350 worth of Euros
Great branch, easy to collect currency
Hi Tom,
Thank you for the 5* review.
It is great to hear you found the whole process of collecting your currency easy!
Kindest Regards
Megan
27 February 2026
Bought £200 worth of Euros
Best price I could find local . Was able to pick up straight away.
Good Afternoon,
Thank you very much for your reviw.
We are very happy to hear you found our prices satisfactory and hope to see you again soon!
Many Thanks
Megan
27 February 2026
Bought £400 worth of Euros
Excellent service from start to finish.very easy for a old dinosaur like me.The staff were lovely.⛱️
Good Afternoon Chris,
Thank you for taking the time to leave a 5* review!
We are glad to hear you found the staff you encountered excellent and we appreciate all of your feedback!
Kindest Regards
Megan
27 February 2026
Bought Japanese yen
After a really patronising speak about money laundering. The customer service representative was very rude and matter of factly stated “ come back when system working”. No consideration for the time and effort I had already taken to get into the shop.
Good Afternoon,
We are sorry to hear you have been left dissatisfied following your recent experience with Hays Travel as this si certainly not what we aim for, for our customers.
Please can you email further information to online.support@hays-travel.co.uk so we can address this accordingly.
Kindest Regards
Megan
26 February 2026
Bought £400 worth of Euros
Very efficient service, lovely staff in the office.
Hi Bridget
Thank you for your feedback and have a lovely holiday
Many Thanks Vanessa
26 February 2026
Bought £250 worth of Euros
Ordered Euros and collected them an hour later. Fantastic service, thank you.
Hi Roger
Thanks you very much for your kind feedback, have a great holiday .
Kind Regards Vanessa
25 February 2026
Bought Euros
I phoned at 1pm virtually ready in 30 mins to pick up went in at 4 pm pleasent young lady perfect service in and out in a few minutes thank you.
Good Morning Brian
That is so good to hear .
Many Thanks Vanessa
25 February 2026
Bought £300 worth of Euros
Easy to arrange my Euros. Good exchange rate. Staff at Newark extremely helpful. Used before today and will certainly use again. Well Done!
Good Morning John
Thank you for your feedback
Many Thanks Vanessa