Hays Travel are rated Excellent in 7,731 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,731
Yesterday
Bought Euros
I needed just a small number of euros (€120) for a holiday and checked online rates. Hays gave a very favourable exchange rate. The whole transaction was completed in less than 24 hours. The click and collect process is very easy and convenient.
Hi Lynn
Thank you for your 5 Star Review
Vanessa
29 August 2026
Bought £500 worth of Euros
Collected my euros from the branch in Crystal Peaks, Sheffield, this was the 2nd time I have used Hays in 2 months, I ordered them online and they were ready to collect immediately both times, the man behind the travel counter dealt with us on both occasions and his professionalism and attitude was identical and outstanding, (not just a having a good day one off lol) he is one of the best customer service advisors I have witnessed and I have worked in retail for over 40 years, well done to him and thank you
Thank you for your feedback Craig
Vanessa
29 August 2026
Bought £500 worth of Euros
Great service and best rates.
Thank you Andrew for your 5 Star Review
Vanessa
29 August 2026
Bought £600 worth of US dollars
Excellent service. After buying travel money on line the Stamford branch proactively called to ask if I had a preference on dollar denominations. This was an important point for me.
Thank you for leaving a kind review
Vanessa
29 August 2026
Bought Czech koruna
Ordered currency online for a trip abroad, very simple and easy process and delivered to my local branch on a day that suited me.
Hi John
Thank you for the review , have a great holiday
Vanessa
29 August 2026
Bought £200 worth of Euros
Efficient friendly staff.
Brilliant to hear Ken, thank you for the review
Vanessa
29 August 2026
Bought £301 worth of Euros
We've been booking our holidays with Hay's travel for several years and always great service, really great 5 Star service from all the travel staff.
Throughly recommend Hay's Travel to all our friends and family.
Thank you Michael for your review
Vanessa
29 August 2026
Bought £100 worth of Canadian dollars
Good Rate. Ordered on line collect in store easy pease nothing more to say.
Hi Philip
Thank you for your review, have a great holiday
Kind Regards Vanessa
29 August 2026
Bought £1,000 worth of US dollars
Needs to clarify what sort of photo ID is required on collection of money.I attended on the offchance to collect pre ordered currency and has with me my photo bus pass (Issued by the government and used as ID in elections but this wasn't accepted at the Horsforth branch who insisted that only a passport and photo driving licence would suffice.I did point out that the e mail did say photo ID required,EG passport or driving licence but they wouldn't budge.
Remove the EG or clarify which photo ID is acceptable
29 August 2026
Bought £150 worth of Chinese yuan
Ordered Chinese Yuan easily online arrived at Hays Travel in Royton on the day requested. Friendly staff
Thank you for taking the time to leave a review Andrea
Vanessa
29 August 2026
Bought £100 worth of Euros
Excellent friendly staff
Thank you for your review Mark
Vanessa
29 August 2026
Bought £350 worth of Euros
Fast and easy way to get your travel money
Thank you Mr Smith for taking the time to leave a review
Vanessa
28 August 2026
Bought £200 worth of Euros
Straightforward website, good exchange rates.
Pleasant and efficient staff.
Thank you Terry for your review
Vanessa
28 August 2026
Bought £800 worth of Czech koruna
Easy to order money, and very quick delivery to my local store. Staff within the Newport Isle of Wight store are great. Friendly and very helpful. Thanks
Hi Ryan
Thank you for your 5 Star review
Vanessa
28 August 2026
Bought £200 worth of Turkish lira
Unbelievably quick and a very good rate
Thank you for your review John
Vanessa