Hays Travel reviews

Hays Travel are rated Excellent in 7,021 reviews

Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.

Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.

  • Last reviewed 3 days ago
  • 90% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 86.40% of reviews are rated 5 stars 86%
Great 3.49% of reviews are rated 4 stars 3%
Average 2.66% of reviews are rated 3 stars 3%
Poor 2.19% of reviews are rated 2 stars 2%
Bad 5.26% of reviews are rated 1 stars 5%
Reviews by day

Showing reviews 1-15 of 7,021

MC
Michael cain

11 January 2026

Bought £600 worth of Euros

Quick easy and very nice staff

Hays Travel replied

Good Afternoon,

Thank you for your review.

We’re glad you found the process quick and easy, and that our staff provided a pleasant experience on your visit to the branch.

Many Thanks

Megan

C
Christine Green

10 January 2026

Bought £600 worth of Euros

Excellent would definitely recommend so simple to order your currency on line.

Hays Travel replied

Thank you for your great review!

We’re delighted to hear you found it easy to order your currency online.

We really appreciate your recommendation!

Kindest Regards

Megan

PW
Peter williams

9 January 2026

Ordered a currency card

Prompt service and a good euro rate .

Hays Travel replied

Good Afternoon,

Thank you for your feedback! We're delighted to hear that your currency card order was handled promptly and that you were pleased with our currency rates. We appreciate you choosing Hays Travel!

Kindest Regards

Megan

BG
bobby graham

8 January 2026

Bought travel money

1st class from start to finish.

Hays Travel replied

Good Afternoon,

Thank you for your fantastic feedback! We're thrilled to hear your experience with our travel money service was first class from start to finish.

Kindest Regards

Megan

RI
Rich

8 January 2026

Bought £500 worth of Euros

Worse then ever i will never use u ever again

Hays Travel replied

Good Afternoon Rich,

We are sorry to hear you have been left dissatisfied with your recent currency purchase at Hays Travel which has prompted your 1 star review.

Should you wish to discuss this further, please email into online.support@hays-travel.co.uk

Kindest Regards

Megan

MR
Marlene ROBINSON

8 January 2026

Bought £1,500 worth of Euros

As always Hays Travel gave an excellent service

Hays Travel replied

Good Afternoon,

Thank you for your lovely feedback! We're delighted to hear that your experience buying Euros with us was excellent, and we truly appreciate your continued trust in Hays Travel.

Kindest Regards

Megan

JD
John Doherty

7 January 2026

Bought £1,200 worth of Euros

Hays travel Middleton, easy transactions as always, either booking holidays or travel money, they are always happy to help, and an office of lovely staff.

Hays Travel replied

Good Afternoon,

Thank you for your review. We’re glad to hear your experience at Hays Travel Middleton is always smooth and that the friendly team are always happy to help with both holidays and travel money!

Kindest Regards

Megan

WG
W Gaskell

6 January 2026

Bought £500 worth of Vietnamese dong

As always first class service from all the staff at the Ormskirk branch .

I always use this branch because the staff are so nice .

Hays Travel replied

Good Afternoon,

Thank you for your kind review. We’re delighted to hear you consistently receive first-class service from the team at our Ormskirk branch, and we truly appreciate your loyalty.

Kindest Regards

Megan

AN
Andy

6 January 2026

Bought £600 worth of Euros

What do you want from a travel money transaction? Good rates, efficiency and, if possible, nice service! I bought my Euros on line from Hays and got all of the above. A very clear website, available for collection within about 2 minutes and, nicest of all, the girls in the Sedgefield branch are always lovely.

Hays Travel replied

Good Afternoon,

Thank you for such a lovely review. We’re really pleased to hear you found great rates, a clear and efficient online service, and a warm welcome from the team at our Sedgefield branch.

Kindest Regards

Megan

PG
Pauline Gould

6 January 2026

Bought £382 worth of US dollars

First class service at the Aylsham agents

Hays Travel replied

Good Afternoon,

Thank you for your feedback. We’re delighted to hear you received first-class service at our Aylsham branch and we appreciate all comments from our customers!

Many Thanks

Megan

JE
Jeff

5 January 2026

Bought £1,000 worth of Euros

Very disappointed that you have stopped paying cash on click and collect, we should have a choice!

Hays Travel replied

Good Afternoon,

Thank you for your feedback. We’re sorry to hear you’re disappointed with the change to our click-and-collect payment options and understand that having a choice is important.

We take all comments from our customers on board and we appreicate you have taken the time to leave a review.

Kindest Regards

Megan

MC
Martin C

5 January 2026

Bought £202 worth of Mexican pesos

Probably cheaper than all the supermarket kiosks if not most high street currency exchanges, ideal for me as they’re local and offer a buy back service too. Quick and friendly service, thank you.

Hays Travel replied

Good Afternoon,

Thank you for your review. We’re pleased you found our rates competitive and our buy-back service convenient. It’s great to hear you received quick, friendly service, and we appreciate you choosing your local branch!

Kindest Regards

Megan

DA
David

5 January 2026

Bought £300 worth of US dollars

Friendly and efficient money exchange service

Hays Travel replied

Good Afternoon,

Thank you for your review. We’re glad you experienced a friendly and efficient currency exchange service and look forward to welcoming you back!

Kindest Regards

Megan

CM
Craig M

5 January 2026

Bought £350 worth of US dollars

As always, a quick and reliable service from Hays Fareham. Currency rates quoted are competitive. Staff in store are friendly and professional. My go to location for my travel extras.

Hays Travel replied

Good Afternoon,

Thank you for your great feedback. We’re glad you enjoyed the quick, reliable service and friendly team at Hays Fareham. We appreciate all comments from our customers!

Kindest Regards

Megan

GM
GLENN MANSER

4 January 2026

Bought Euros

Quick and easy process from ordering to collecting and a competitive rate

Hays Travel

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