Hays Travel are rated Excellent in 6,832 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 6,832
23 October 2025
Bought £150 worth of Mexican pesos
Great service from the hillsborough branch told they had to order money in and kept me updated on its arrival
23 October 2025
Bought £800 worth of Polish zloty
Staff on both occasions recently were friendly, efficient and really helpful. Help was readily available when dealing with rates and technology.
Have used Hay’s since they opened in Aberdeen.
23 October 2025
Bought £100 worth of Euros
No response except acknowledgement
23 October 2025
Bought £1,000 worth of Euros
Great service very pleasant staff
23 October 2025
Bought £9,000 worth of Japanese yen
Caerphilly branch phoned mid morning to say no Yen in stock. Very helpful & rang other branches & reserved some for me in Blackwood branch.
I set off in my car to collect. Then received a call to say they only had Singapore currency instead .
I drove home.
Hey Ho.
Was successful elsewhere.
23 October 2025
Bought £245 worth of Mauritian rupees
Knowledgeable staff, it was very easy to arrange my holiday for the hotel and dates I required.
The whole experience was stress free , but then I would expect no less from Hayes. Arranging my
holiday money was just easy.
23 October 2025
Bought £500 worth of Euros
Excellent friendly staff. Excellent advice when, when ordering travel currency
23 October 2025
Bought £500 worth of Swiss francs
Easy ordered money , great rate :
Kept up to date with when I could collect: parked outside: no ID required, smoothly transaction
23 October 2025
Bought travel money
The Colne branch of Hays is our go to travel money exchange. We were able to get cash for Laos, Vietnam, Thailand and US dollars the day before our daughter started her travels. They also had Mexican Pesos in stock for her next trip at short notice .
Excellent service!
Good Afternoon,
Thanks for the fantastic feedback! We’re proud to be your trusted travel money exchange in Colne and happy the branch could provide currency at short notice.
We appreciate that you have chosen Hays Travel for your currency needs!
Many Thanks
Megan
22 October 2025
Bought £536 worth of US dollars
Ordered $$$ online. The girl phoned me within 20 mins of ordering to say they are ready to pick up anytime.
Good Afternoon,
Thanks for your feedback!
We’re happy to hear you received a quick call within 20 minutes and that your US dollars were ready for pickup so promptly. We appreciate you choosing Hays Travel!
Many Thanks
Megan
22 October 2025
Bought Australian dollars
Great service and great rates, ordered online and received a call to confirm when the currency had arrived, pleasant and helpful staff
5star
Good Afternoon,
Thank you for the great review! We are glad you enjoyed the service, rates and helpful staff.
Your 5-star rating means a lot to us!
Many Thanks
Megan
22 October 2025
Bought £550 worth of Euros
best experience so far in the ease of booking a Holliday to Tenerife . Changed £500 to euros at a good rate. I know where to g from now on .
Good Afternoon,
Thank you for sharing your experience! We're delighted your holiday booking and €500 currency exchange were easy and offered a great rate. We’re proud to be your preferred provider from now on!
Many Thanks
Megan
22 October 2025
Bought £365 worth of Israeli shekels
I’ve booked holidays with this company and always found them very friendly and professional. I’ve never had any problems. I’ve also asked them to get currencies for me and again they have always excelled.
Good Afternoon,
We appreciate your ongoing support and kind feedback! It’s wonderful to know you’ve always found the team friendly, professional, and dependable.
Many Thanks
Megan
22 October 2025
Bought US dollars
Ordered US Dollars and Euros online and picked up the next day. So easy, fast and convenient, with a great rate.
Good Afternoon,
Thanks for sharing your experience!
We’re glad you found ordering US Dollars and Euros online easy, fast, and convenient. It’s great to hear you also enjoyed our competitive rates.
Many Thanks
Megan
22 October 2025
Ordered a currency card
Easy quick and reliable.I now find it so much more easy to have my Hays currency card. Virtually everywhere takes cards these days so this is a bonus always excellent rates and deals to be had.
Good Afternoon,
Thank you for your feedback! We’re glad to hear your Hays currency card is making things easier for you with great rates and convenience.
Many Thanks
Megan