Hays Travel are rated Excellent in 7,005 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,005
27 December 2025
Bought £200 worth of Euros
just collected my euros from the helpful staff at sheringham branch. easy online process, best online exchange rates by far & cheerful & welcoming staff on collection. Bravo Hays!
27 December 2025
Bought £400 worth of US dollars
Excellent service for travel money, good rate too!!!
23 December 2025
Bought £200 worth of US dollars
It’s a real shame that the minimum order amount for currency is £200 now I feel like this change hurts both customers and hays business.
The computer systems at hays seem to be consistently bad with staff struggling every time. The rates at hays used to be the best I could find now that’s definitely not the case which is also a shame.
22 December 2025
Bought £300 worth of US dollars
Excellent service
20 December 2025
Bought £3,000 worth of Euros
Good with the card changing 3000 pounds into Euros
19 December 2025
Bought US dollars
Was quick and easy..Staff members were friendly and informative.
Good Afternoon Michael,
Thank you very much for your 5* review!
We appreciate the kind words you have provided on your experience with Hays Travel!
Kindest Regards
Megan
19 December 2025
Bought £600 worth of Euros
The money was ready for collection very quickly. Lynn greeted me very warmly as she and the team always do.
Collecting the money and holiday chat is the start of my holiday thanks to the team at my local Hays.
Good Afternoon David,
Thank you very much for your 5* review!
We appreciate the kind words you have provided on your experience with Hays Travel!
Kindest Regards
Megan
8 December 2025
Bought travel money
Frerinsly service and good rate of exchange.
Good Afternoon Steve,
Thank you very much for your 5 star review.
We are pleased to hear you are very happy with the service and exchange rate you received.
Many Thanks
Megan
6 December 2025
Bought £600 worth of Euros
They was very helpful when booking our hoilday
Good Afternoon Wendy,
Thank you very much for leaving a 5* review.
We are very gald you found the staff helpful on your visit to the branch.
Kindest Regards
Megan
3 December 2025
Bought £500 worth of Euros
When ordering money on line for click and collect. Can you amend the date of birth box so you can type in dob rather than scroll through many years on the calender the older you get the more clicking. Not user friendly. Can the system also recognise previous clients to auto fill
Hi Steve,
Thank you for your review.
We are sorry to hear you found the site not user friendly, we appreciate all comments from our customers as this helps us to improve in areas needed.
We apologise for any inconvenience which has been caused.
Many Thanks
Megan
2 December 2025
Bought £100 worth of US dollars
First visit to Rothwell branch, asked if I could buy US dollars, no problem treated with a kind friendly courteous service
29 November 2025
Bought £300 worth of Danish kroner
Very efficient service. Ordered online. Store called me and confirmed collection date and rang again on collection day
Good Afternoon Julie,
Thank you for a 5* review!
We are very happy to hear you found the service efficient and we are very grateful for the comments you have provided.
Many Thanks
Megan
28 November 2025
Bought £2,000 worth of Japanese yen
Prompt and precise, great customer service. Also fab when returning unused currency. Great team at Ryde branch, always give me the best attention
Good Morning Wendy,
Thank you for your 5* review!
We are very happy to hear of the great service you have received at the Ryde branch & we thank you for your custom!
Many Thanks
Megan
27 November 2025
Ordered a currency card
I went to the Netherlands last week and found using the Hayes card easy to use. It gives you peace of mind knowing how much is left on the card and it is easy to top up from your bank.
Good Afternoon,
Thank you for your great review!
We are very happy to hear you found your money travel card useful for your trip away and the peace of mind it brought you.
Many Thanks
Megan
26 November 2025
Sold 430 Euros
I wasn’t informed that £300 was the limit to buy back same rate we bought euros at.
Good Afternoon,
Thank you for your feedback, and we’re sorry to hear about the misunderstanding regarding the £300 buy-back limit.
All terms and conditions regarding the buy back guarantee can be found on your receipt and the Hays Travel website.
We are sorry for any inconvenience caused by this.
Many Thanks
Megan