Hays Travel are rated Excellent in 6,877 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 6,877
17 November 2025
Bought travel money
left review re ordering currency for collection, in your reply you asked me to contact you giving an incorrect contact address
Good Afternoon,
Thank you for taking the time to share your feedback. I’m really sorry that the contact address we provided in our previous reply was incorrect — I completely understand how frustrating and inconvenient that must have been, especially when you were simply trying to follow up on your travel money order.
Please contact online.support@hays-travel.co.uk and we’ll be more than happy to help resolve this for you as quickly as possible.
Kind Regards
Shauna
17 November 2025
Bought £500 worth of Euros
Online search engines revealed Hayes Travel as highest euro exchange rate to buy.
I ordered online, within 30mins received a courtesy call from branch confirming euros were readyily available and when would I like to collect ? I informed the employee "Online, I had specified next day" Okay, she replied any questions 'Saturdays Closing time' ended call.
Next day Saturday, I went to collect. I informed a young assistant I was picking up Euro's. She began processing a new order ...I informed her I had ordered yesterday to collect today. Another assistant handed her paper confirmation of my order. The young assistant then said she had to check 'they' could still do it at the same rate, as this was yesterday's rate. I informed her I thought my online ordered locked the rate in that I would be collecting. No, that rate expired at midnight. I was not informed of this on the courtesy call.
Luckily for Hayes Travel the rate was the same so my value time ended in collection & without my leaving to source AGAIN highest exchange rates.
I did mention to all three staff inbranch. That to avoid delays, disappointment & confusion they're courtesy call should include the exchange rate quoted (in small print on my order) is only valid until midnight same day.
Good Afternoon,
Thank you for taking the time to share your experience, and I’m very sorry for the confusion and inconvenience you encountered when collecting your Euros.
I appreciate you explaining the steps you took and the time you invested in placing your order online. You should have been clearly informed during the courtesy call that the exchange rate is only guaranteed until midnight on the day the order is placed. Not receiving this information understandably caused unnecessary uncertainty and could easily have led to disappointment had the rate changed overnight. I’m sorry this important detail was not communicated to you.
I’m glad the rate remained the same when you came to collect your Euros,Your feedback is extremely valuable, and we will be sharing it with the branch team to ensure that future courtesy calls include clear information about rate validity. This will help prevent the type of confusion and frustration
Kind Regards
Shauna
13 November 2025
Bought £500 worth of United Arab Emirates dirham
Ordered aed on Sunday and I got an email on Monday informing me my order was ready for pick up. I also got a good exchange rate so all good.
Good Morning,
Thank you for your feedback! We're delighted to hear your order was ready so quickly and that you were happy with the exchange rate. Enjoy your trip!
Many Thanks
Megan
12 November 2025
Bought £400 worth of Egyptian pounds
I received the usual excellent and friendly service, each time I visited the branch in Buxton in recent weeks. It is reassuring to have queries about travel details answered, or flight and hotel bookings made, by experts.
The opportunity to obtain the foreign currency needed for each journey at the same time is a significant advantage.
Good Afternoon, John
We really appreciate your feedback! It’s great to hear that our Buxton branch team has been helpful, friendly, and knowledgeable each time you’ve visited. We’re glad that having access to both travel advice and foreign currency has made your trips easier and more enjoyable.
Kind Regards
Shauna
12 November 2025
Bought £500 worth of Czech koruna
BRILL from start to finish, excellent staff, all ways keeping us up to date on the holiday, and changing our travel
money
BRILL BRILL BRILL.
Good Afternoon, Rose
Thank you for your wonderful feedback. We’re so pleased to hear that our team kept you informed and made your holiday experience enjoyable from beginning to end. Your kind words mean a lot to us, and we’ll be sure to share them with the team.
Kind Regards
Shauna
12 November 2025
Ordered a currency card
The Horwich branch team are always so helpful and go above and beyond to help. They always offer excellent service and advice.
Good Afternoon, Anne
We really appreciate your feedback! It’s great to hear that our Horwich branch team has been so helpful and provided excellent service and advice. Thank you for taking the time to share your experience.
Kind Regards
Shauna
12 November 2025
Bought travel money
I have ordered money twice on the app both times I went to the agent to collect and both an issue last time I didn't even get the money ordered I won't be using again and would not recommend
Good Afternoon, Philip
We’re really sorry to hear about the difficulties you’ve experienced when ordering your travel money through our app. That’s certainly not the level of service we aim to provide, and we completely understand your frustration, especially after it happened more than once.
Can you please contact Mastercard directly on 0800 0560572 and they will be able to look into this further for you.
Kind Regards
Shauna
12 November 2025
Bought £1,000 worth of Australian dollars
Hays Travel are excellent for travel money! They have currencies for countries not always available elsewhere. Their communication is great, and the rates are good too! The staff are friendly and helpful. I can’t fault them!
Good Afternoon, Emma
Thank you for taking the time to share your positive experience. We’re so pleased to hear that you’ve found our travel money service excellent, with good rates, helpful staff, and access to a wide range of currencies.
Kind Regards
Shauna
12 November 2025
Bought £200 worth of Czech koruna
Katrina and her team at Bexleyheath always go the extra mile. So supportive from start to finish every single staff member. Since our first experience with them several years ago we've never gone anywhere else.
Good Afternoon,
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Katrina and her team at Bexleyheath have provided such excellent, supportive service from start to finish. It’s especially rewarding to know you’ve continued to choose Hays Travel for several years — your loyalty and trust mean a great deal to us.
Kind Regards
Shauna
12 November 2025
Bought £200 worth of Euros
Always been very happy with the excellent service in all aspects of travel with Hays.
Good Afternoon, Margaret
Thank you so much for your kind words! We’re delighted to hear you’ve consistently received excellent service from our team. Your continued trust and support mean the world to us!
Kind Regards
Shauna
12 November 2025
Bought US dollars
ordered day before, went to collect, had no record of my order gave me dollars but at a lower rate than agreed,
get home to check emails and yes my order had been acknowledged so I lost out on that one.
Good Afternoon,
Thank you for bringing this to our attention. We’re very sorry to hear about your recent experience when collecting your currency — that’s certainly not the level of service we aim to provide.
We completely understand how disappointing it must have been to receive a lower rate despite having an acknowledged order. Please be assured we’d like to look into this further for you.
Can you please email online.suuport@hays-travel.co.uk
Kind Regards
Shauna
12 November 2025
Bought £400 worth of Euros
Hays Travel are always so helpful & there for you
Good Afternoon, Jane
Thank you for your lovely feedback! We’re always here to help and really appreciate your support.
Kind Regards
Shauna
12 November 2025
Bought £1,500 worth of Euros
I have used Hay's travel for many years as i have always had excelent service from them and again the branch i use in widnes went above and beyound to help me with my trip to Berlin.
Good Afternoon,
Thank you so much for taking the time to share your kind words. We’re delighted to hear that you’ve been a loyal Hays Travel customer for many years!
We truly appreciate your continued trust and support, and we look forward to helping you plan your next adventure.
Kind Regards
Shauna
12 November 2025
Bought £702 worth of Euros
I've used Hays a few times for my travel money. Always get an excellent rate as well as an exceptional service.
Good Afternoon, Deb
Thank you for choosing Hays Travel! We appreciate your feedback.
I'm very pleased you are happy with the rate and service.
Hope to see you again in the future.
Kind Regards
Shauna
12 November 2025
Bought £200 worth of Euros
Lovely service
Good Afternoon,
Thank you for your feedback, we greatly appreciate this.
Kind Regards
Shauna