Hays Travel are rated Excellent in 7,550 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 23 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,550
Yesterday
Bought £250 worth of Euros
Great experience from start to finish .no online problems and great service in store
Brilliant to hear of your experience Pauline, have a good holiday
Many thanks Vanessa
Yesterday
Bought £502 worth of Euros
Went into Hays Redditch to collect my travel money and was greeted by a lovely lady who looked after me very well. Will be getting my travel money there in future. Excellent service and lovely staff.
Hi Dave
Thank you for your review and good to hear you had good service .
Vanessa
18 July 2026
Bought £600 worth of Euros
An excellent service today in store in Southampton. Would recommend.
Thank you Jenny for taking the time to leave a review, have a great holiday .
Vanessa
18 July 2026
Bought £1,400 worth of Euros
Order on line with no problem. When came to pickup at hays found a lovely helpful lady happy to give me size of bill I needed .
Great thanks .
(Need to be able to do this on line)
Thank you Keith for your kind review
Vanessa
17 July 2026
Bought £800 worth of Turkish lira
Went for travel money and was
Dealt with by Dan
Lovely young man friendly and helpful
Thank you for your lovely review! We're so pleased to hear Dan provided such friendly and helpful service. We'll be sure to pass on your kind words to him. Have a fantastic trip, and we look forward to welcoming you back soon!
- Gabrielle
17 July 2026
Bought Euros
Good rate on line & excellent service
Thank you for taking the time to leave us a review! We're delighted to hear you were happy with our online exchange rate and the service you received.
Your kind comments mean a great deal to our team, and we're pleased we could make arranging your Euros quick and easy. We hope you have a wonderful holiday and look forward to helping you with your travel money again in the future.
- Gabrielle
17 July 2026
Bought £300 worth of Euros
Used the online service to check on rate of exchange. Exchange rate was acceptable, placed order, made payment. Currency was collected an hour later. Very good service, no hassle at all
16 July 2026
Bought £200 worth of Turkish lira
I ordered my Turkish Lira online from Hays Travel!
Aylsham branch was my selected collection point.
I collected my money, today, 16/07/26.
Staff all spoke as soon was entered the Branch and the lady who assisted us with collecting the travel money was very helpful! Polite, friendly and helpful.
And just a quick note…My 16 yr old daughter said how good she looked for an older lady!!
Thank you so much for your wonderful feedback! We're delighted to hear that collecting your Turkish Lira from our Aylsham branch was such a positive experience.
It's great to know that the team made you feel welcome as soon as you arrived, and that the colleague who assisted with your travel money was polite, friendly, and helpful. We'll be sure to pass your kind comments on to the team—they'll really appreciate them.
Thank you for choosing Hays Travel. We hope you have a fantastic trip to Turkey, and we look forward to welcoming you back again soon!
kind regards
Gabrielle
16 July 2026
Bought £350 worth of Euros
Ordered €350 online using my debit card. Checked my email to confirm payment, also had received an email said money was ready for collection. Fantastic service.
Went straight up to travel agent, everyone was very friendly, produced physical debit card / driving licence for security, then received my euros. Could of got a very slightly better rate, but in saying that I would of had to pay for fuel / parking. This would of cost me more, and driving into the city centre, (boring)
Again could not get better service from Hays travel Transit Way Plymouth.
Will definitely use this branch again.
Good Afternoon,
Thank you for your fantastic and detailed feedback! We’re delighted you found the process smooth from ordering to collection, and that our team at Transit Way Plymouth provided such friendly and efficient service.
It’s great to hear you felt the overall value and convenience worked out best for you, even when comparing rates. Your kind comments mean a lot, and we truly appreciate your continued support.
Many Thanks
Megan
16 July 2026
Bought £207 worth of Euros
A very nice experience.
Good Afternoon,
Thank you for your kind feedback! We’re delighted you had a very nice experience.
Many Thanks
Megan
16 July 2026
Bought £2,000 worth of Euros
Easy to book online. Excellent service. Excellent staff. Many thanks will certainly use again.
Good Afternoon,
Thank you for your wonderful feedback! We’re delighted you found the online process easy and received excellent service from our team.
Many Thanks
Megan
16 July 2026
Bought travel money
Easy on line purchase, good exchange rate and friendly staff at collection branch
Good Afternoon,
Thank you for your kind feedback! We’re delighted you received excellent customer service.
Many Thanks
Megan
16 July 2026
Bought £500 worth of Euros
After looking through all our options and exchange rates we decided as we have done before to exchange our money with Hays travel. We ordered the Euros on line in the morning and picked them up from a Hays travel shop in the afternoon.
The whole operation went according to plan with no issues.
Thank you once again Hays travel and your staff in Transit way Plymouth.
Good Afternoon,
Thank you for your continued support!
We’re delighted you chose us again and that everything went smoothly from ordering to collection. It’s great to hear our Transit Way Plymouth team looked after you so well!
Many Thanks
Megan
15 July 2026
Bought £1,000 worth of Euros
Easy web site to use no fuss collecting money
Good Afternoon,
Thank you for your great feedback! We’re delighted you found the website easy to use and that collecting your money was quick and hassle-free.
Many Thanks
Megan
15 July 2026
Bought £1,000 worth of US dollars
Excellent customer service
Good Afternoon,
Thank you for your kind feedback! We’re delighted you received excellent customer service from the branch.
Many Thanks
Megan