Hays Travel reviews

Hays Travel are rated Excellent in 7,235 reviews

Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.

Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.

  • Last reviewed 2 days ago
  • 90% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 86.44% of reviews are rated 5 stars 86%
Great 3.51% of reviews are rated 4 stars 4%
Average 2.74% of reviews are rated 3 stars 3%
Poor 2.16% of reviews are rated 2 stars 2%
Bad 5.16% of reviews are rated 1 stars 5%
Reviews by day

Showing reviews 1-15 of 7,235

AW
andrew wiley

17 April 2026

Bought Hungarian forints

Very pleasant experience, efficient and extremely pleasant I could fault the service

SC
Stephen Connell

17 April 2026

Bought £1,003 worth of Euros

Easy to order € on line for store collection with a good exchange rate, and friendly staff in store when collecting

CT
Christine Turner

16 April 2026

Bought £500 worth of Euros

I ordered euros online in the morning and called into Bridlington branch in the afternoon to collect them. Excellent friendly service. Thank you!

CA
Carl

16 April 2026

Bought £350 worth of US dollars

Ordered online, good exchange rate, easy pleasant transaction. Ordered, confirmed, email to say it was ready, collected same day. Staff were great. Highly recommended and a most pleasant experience.

JA
Jacki

16 April 2026

Bought £500 worth of Euros

Couldn’t have been easier - ordered online, email confirmation, collected currency in my local branch. Staff very efficient and pleasant. Great experience.

Hays Travel replied

Hi Jacki

Thanks so much for taking the time to leave such a great review!

We’re delighted everything went smoothly and that our staff made a positive impression. Enjoy your travels, and we hope to see you again soon.

Kind regards

Gabrielle

PE
Peter

16 April 2026

Bought £200 worth of US dollars

Best rate I could find, easy ordering online, contacted by email that money was ready. I popped into Inverness and the money was ready and waiting - simple identification checks and very pleasant staff. Would highly recommend.

Hays Travel replied

Hi Peter .

Thank you so much for your lovely review.

I’m so pleased to hear the process was smooth and that our staff made your experience a pleasant one. We really appreciate your kind words and hope to see you again soon.

kind regards

Gabrielle

WH
William Harkness

14 April 2026

Bought travel money

Friendly pleasant staff, money was all made up so minimal waiting time, highly recommend

Hays Travel replied

Good Afternoon William

Thank you very much for your kind review .

Have a good day Vanessa

CA
Carol

14 April 2026

Bought £303 worth of Turkish lira

I wanted Turkish Lira and had left it rather late Hays was the only place I could get my cash exchanged before my holiday. The rate of exchange was very good and the service I received courteous and efficient Thank You

Hays Travel replied

Good Afternoon Carol

Thank you so much or your review , have a great holiday .

Many Thanks Vanessa

MA
Margaret

14 April 2026

Bought £800 worth of Euros

I have collected euros from Lanark Hays a couple of times now. Always a speedy service with euros always ready before I need them. The staff are very helpful and even contacted me regarding a potential problem. It was all okay but how kind that they spotted it so soon. I went due to great rates but will continue using this branch due to staff...

Hays Travel replied

Hi

That is kind, glad they looked after you Margaret and thank you for your review.

Have a good day Vanessa

TO
Tony

14 April 2026

Bought £604 worth of Euros

Ordered £600.00 worth of euros, got the same price as must where giving for £1000.00.Ordered yesterday pickup the next, excellent service.

Hays Travel replied

Good Afternoon Tony

Thank you so much for your feedback , glad to hear you had a good experience enjoy your holiday .

Many Thanks Vanessa

TC
Tracy Clarke

12 April 2026

Bought US dollars

Very friendly and helpful

Hays Travel replied

Good Afternoon,

Thank you for your kind feedback! We’re pleased you found our team very friendly and helpful!

Kindest Regards

Megan

FR
Frank

12 April 2026

Bought Euros

Helpful staff

Hays Travel replied

Good Afternoon,

Thank you for your feedback! We’re glad you found our staff helpful!

Many Thanks

Megan

ST
Stephanie

11 April 2026

Bought £500 worth of Euros

As always, the staff are lovely, polite and informative

Hays Travel replied

Good Afternoon,

Thank you for your kind feedback! We’re delighted to hear our team were, as always, lovely, polite, and informative!

Kindest Regards

Megan

RO
Robyroy

11 April 2026

Bought £220 worth of Euros

I ordered travel money to collect from the Sherborne Branch and got an email saying it was ready for collection before the email saying the order was confirmed! How's that for prompt service!

Service in the branch was great and the staff were very friendly even talking to us about our planned trip, even though it had not been booked through Hays.

I generally check around for holiday money and Hays offered the best local rates, beating the banks (obviously), M&S and Waitrose without the need for a minimum order value.

First class - very pleased.

Hays Travel replied

Good Afternoon,

Thank you for your fantastic review! We’re delighted you enjoyed our competitive rates and speedy service, and it’s great to hear the Sherborne team made you feel so welcome.

We really appreciate your kind comments about the in branch experience and are pleased the staff could help with your travel plans.

Kindest Regards

Megan

JS
June Smith

11 April 2026

Bought Euros

Excellent service from Hays Travel Billingham Branch. I always go to this Branch for holiday needs. All the staff are very friendly, helpful and efficient in their work.

Hays Travel replied

Good Afternoon,

Thank you for your wonderful feedback! We’re delighted to hear you consistently receive excellent service from our Billingham team - your continued support means a lot to us!

Hays Travel

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