Hays Travel are rated Excellent in 7,961 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,961
Yesterday
Bought Euros
The shop always has a nice relaxed atmosphere, Geddes is always so chatty and welcoming. Wouldn’t go anywhere else
8 October 2026
Bought £501 worth of Euros
Very easy to order Euro's on line, excellent customer service in the Douglas branch. The young lady who served me was very efficient and I will definitely use the service again
8 October 2026
Bought £259 worth of Euros
I have used Hays Travel several times to order Travel money online. The process is really simple to use and the money is available to collect from my local shop, usually on the same day. The staff are also very friendly and helpful.
Thank you for your continued support, Brian! We're delighted you find our online ordering service simple and convenient, and that our team always makes you feel welcome. We really appreciate your lovely feedback and look forward to helping you again!
8 October 2026
Bought £500 worth of Euros
When I walked in the shop I was spoken to by I presume was the manager who was really quite abrupt and almost seemed to assume that I didn’t have my order number my ID or my payment card when I told him I had all three of these I was served by a younger member of staff who was very pleasant and polite.
Thank you for your feedback. We're sorry to hear that your initial interaction wasn't as welcoming as it should have been, although we're pleased our colleague was able to assist you politely. We'd appreciate the opportunity to look into this further, so please email online.support@hays-travel.co.uk with a few more details, including which branch you visited and, if possible, who you spoke with. This will help us investigate your experience properly.
7 October 2026
Bought Euros
Picked up travel money today, easy online ordering, good rate and lovely, friendly staff.
Thank you for your lovely feedback! We're delighted you found the online ordering process easy and were happy with our rates and friendly service. We hope you have a fantastic holiday, Alison.
7 October 2026
Bought £235 worth of Euros
Excellent service, very good rate on Euros. I collected from branch - quick and easy with email reminders to collect.
Thank you for your great feedback, Carolyn! We're pleased you were happy with our rates and found the collection process quick and easy. We hope you have a lovely holiday.
7 October 2026
Bought £930 worth of US dollars
Everything was perfect about collecting our USD. The gentleman who dealt with me was brilliant and gave me all the denominations I wanted and counted it all out (even the $1 bills) in front of me. Very courteous and polite. Excellent overall service
Thank you for your fantastic feedback! We're delighted to hear you received such excellent service and that our team member made sure you had exactly the denominations you wanted. We'll be sure to share your kind words with the team. Thanks for choosing Hays Travel, Dave.
7 October 2026
Bought Euros
Brillant service and so easy orderd money at 11-45 picked it up at my local branch 2-40 no probles at all
Thank you for your lovely review, Tony! We're really pleased everything went smoothly and you found our service quick and easy. We hope you enjoy your holiday and look forward to helping you again!
6 October 2026
Bought travel money
Very helpful and friendly really appreciate
Thank you for your lovely feedback! We're delighted our team could help and really appreciate you taking the time to share your experience. We hope to see you again soon, Graham.
6 October 2026
Bought £302 worth of Euros
Buying holiday money is a smooth process with Hays travel.
The only negative is that you give too many small denomination notes. Too bulky to carry.
Thank you for your feedback, David! We're pleased to hear you found the process smooth and easy. We appreciate your comments about the denominations of notes provided and will take this on board. We hope you have a lovely holiday!
6 October 2026
Bought £200 worth of Euros
Checked for best exchange rate on line, found Hays to be best and local. Ordered on line, received collection confirmation and collected from store. Smiling friendly staff and bright clean store. Satisfied with service.
Thank you for your lovely feedback! We're pleased you found our rates competitive and enjoyed such a friendly welcome from the team. We really appreciate your support and hope to see you again soon!
6 October 2026
Bought £403 worth of Euros
Wonderful welcoming staff very friendly and helpful.
Thank you for your lovely feedback! We're delighted our team provided such friendly and welcoming service when purchasing your Euros. We hope you have a fantastic holiday!
6 October 2026
Bought £450 worth of Euros
Competitive rate. Local store. Great service.
Thank you for leaving a review David and I hope you have a brilliant holiday.
Kind regards
Natalie
6 October 2026
Bought Canadian dollars
Bought Canadian Dollars - very good rate & great service.
Thank you for your kind works John and for taking the time to leave a review.
I hope you have a brilliant holiday.
Kind regards
Natalie
6 October 2026
Bought Euros
Compared rates and found Hays Travel to have the best rates on the day.
Ordered online and collected it next day.
Good service and friendly people.
Thank you for taking the time to leave such a lovely review Edwin. I hope you have a brilliant holiday.
Kind regards
Natalie