Hays Travel are rated Excellent in 7,535 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 13 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,535
Yesterday
Bought £200 worth of Euros
Very professional.
Hello David,
Thank you for your kind review. We're delighted to hear you found our service professional. Your feedback is greatly appreciated, and we look forward to welcoming you again soon.
Bethany
Yesterday
Bought £500 worth of Euros
First time I have used the online service but after today it won't be the last. From initially logging on to actually collecting my euros took just over an hour. Great service and such friendly staff. Thank you Hays Travel
Hi David,
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that your first experience using our online travel money service was so quick and straightforward. It's great to know our team made your collection experience a friendly and welcoming one. We really appreciate your kind words and look forward to helping you again the next time you need travel money. Have a fantastic trip!
Bethany
Yesterday
Bought £1,043 worth of Euros
The staff at Hays Travel in Exmouth are always so helpful and friendly. I would highly recommend them
Hello Janet,
Thank you for your wonderful review and recommendation. We're delighted to hear that our team in Exmouth consistently provides you with such helpful and friendly service. Your kind words mean a great deal to us, and we look forward to welcoming you back the next time you need travel money or help planning your travels.
Bethany
Yesterday
Bought £1,130 worth of Euros
Excellent service easy to arrange click and collect, staff at Driffield store very friendly and excellent service
Hello Stephen,
Thank you for your fantastic review. We're so pleased to hear that you found our Click & Collect service easy to use and that our team in Driffield provided such friendly and excellent service. We really appreciate your feedback and look forward to welcoming you back again soon.
Bethany
Yesterday
Bought £400 worth of Euros
Ordered cash on line. Very easy process with a great exchange rate. Picked money up from local branch making the whole process a very good experience. Would recommend.
Hi Gerald,
Thank you for your wonderful review. We're delighted to hear that you found our online ordering process quick and easy, and that you were pleased with the exchange rate. We really appreciate your recommendation and look forward to helping you again in the future.
Bethany
Yesterday
Bought travel money
Ordered online and collected from the store. One of the best online rates. Efficient service and friendly service.
Hello Carol,
Thank you for your fantastic review. We're delighted to hear that you found our online ordering process easy to use and were pleased with our competitive exchange rates. It's also great to know that you received efficient and friendly service when collecting your order. We really appreciate your feedback and look forward to welcoming you again soon.
Bethany
Yesterday
Bought £204 worth of Euros
Tried to collect currency yesterday and had ID and showed debit card on phone (as everything is on phone these days) but you demanded to see the physical debit card linked to the payment account. I also had the Lloyds app to show payment had been made but you insisted on seeing the physical card which I don’t carry any more due to it being in phone wallet. Staff said that this was stated on email I received but it didn’t say “physical“ card was required - just the original payment method which was the same card on my phone. So I have collected the currency today but wasted journey yesterday - any little extra gained in slightly higher rate with you was offset by petrol used. I think you should be clear in the email in future and say it has to be the “physical” card linked to the account used for purchase
Hello Martyn,
Thank you for taking the time to share your feedback. We're sorry to hear about the inconvenience you experienced when collecting your travel money.
We understand how frustrating it must have been to make an unnecessary journey, particularly when you believed you had the required payment method available on your phone. Our identification and payment verification procedures are in place to help protect our customers and prevent fraud, but we appreciate your comments regarding the wording of our collection email.
Your suggestion to make it clearer that the physical payment card is required has been noted and will be shared with the relevant team for consideration. Thank you for bringing this to our attention, and we're pleased to hear you were able to collect your currency the following day. We hope you'll consider using our services again in the future.
Bethany
13 July 2026
Bought Euros
Excellent service. Have used Hays on a number of occasions. Competitive rates and quick turnaround.
Good Afternoon,
Thank you for your continued support! We’re delighted you’ve had excellent service on each visit and that you’re happy with our competitive rates and quick turnaround.
Many Thanks
Megan
13 July 2026
Bought travel money
Rate competitive, however the website doesn't work properly on mobile devices (gets stuck at the point of payment) and when ordered the money was delivered to the incorrect branch, then was treated like it was my error...
Good Afternoon Peter,
Thank you for your feedback.
It is great to hear you find out rates competitive
We’re sorry the online process was frustrating for you. We’ll make sure your comments are shared with our team to help improve the online experience.
Many Thanks
Megan
13 July 2026
Bought £204 worth of Euros
went into your store to buy Euros and was offered 1.11 for exchange rate
told to go on line and would get 1.15 + but have to go back to store to collect
what a waste of time
it feels like i am being made to jump through hoops just to get a descent product
Good Afternoon Paul,
Thank you for your review.
We are very sorry to hear of the inconvenience you had faced when attempting to purchase currency with Hays Travel.
Please can you provide further information such as which branch this was in an email to online.support@hays-travel.co.uk
Many Thanks
Megan
12 July 2026
Bought £504 worth of Euros
Use frequently to order Euros. Quick process and orders always ready the following day as booked. Exchange rate always great with the Sherborne branch a 10 minute walk away. All staff lovely and highly recommend.
Thank you Steven for your 5 Star review
Vanessa
11 July 2026
Bought travel money
Picked up our travel money today & got a pretty good deal on the exchange rate online, the staff at hays are always pleasant and friendly, I’ve booked our holidays through hays for years & never been disappointed, don’t think I could go anywhere else.
Hi Peter
Thats good to hear thank you for your feedback
KInd Regards Vanessa
11 July 2026
Bought £683 worth of Euros
Click and collect is so useful. Staff are very pleasant.
Hi Theresa
Thank you for taking the time to leave a 5 Star review
Vanessa
11 July 2026
Bought £200 worth of US dollars
Quick service
Thank you for taking the time to leave a review
Vanessa
11 July 2026
Bought £315 worth of Euros
Ordered online, it was very easy to do. Went to pick up my euros the following day, as requested on the app I took my passport and card I had payed with. The gentleman who dealt with me was professional and friendly and I took very little time to obtain my euros, Brilliant service.
Hi Richard
Thank you for your feedback .
Vanessa