Hays Travel are rated Excellent in 7,968 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,968
Yesterday
Bought £500 worth of Euros
Hi, I ordered my Euros online + it was so easy - hassle free to collect them - I said I would like to collect them on Sunday + I got a phone call straight away saying that they were closed tomorrow so I said could I come up today ( Saturday ) she said that was fine .
Excellent service from Hays Travel - thank you - especially when they do the Buy Back Service - the team member even worked out for me to see if I was going to be in time to return them as I was buying them early for my trip .
Thank you so much so sorry I can’t remember the team members name who served me in Spennymoor branch today .
But excellent service .
Yesterday
Bought £553 worth of Euros
Having issues with the WiFi, contacted me yesterday to let me know, advised me to come before 12 today, really happy with the way they run the business, got them today, girl was so helpful and very pleasant.
Yesterday
Bought £500 worth of Euros
Found the process of buying foreign currency from the Hyde branch was very easy. Ordered online for same day collection and was pleasantly surprised to receive a call asking what denominations I would prefer. On collection lovely friendly welcoming staff. I will certainly be using them for future purchases.
Yesterday
Bought £150 worth of Euros
Ordered currency on line earlier in the morning and it was ready to collect later the same morning
Yesterday
Bought £450 worth of Mexican pesos
Online and time to collection was brilliant!
However when collecting i was left disappointed and still needing help with my travel money.
My money came in 200 notes and 3x100 notes, I asked if i could have smaller denominations and was told no as the computer picks the denominations when you order online, also 200 is the equivalent of £8 so doesn't matter.
When researching about my travel money everywhere suggest only taking smaller denominations like 20s 50s.
As this money is only for tips what I recieved is useless really. Not any 50s or 20s in sight!
I am now trying to find another exchange place to exchange what I have!
9 October 2026
Bought £300 worth of Euros
Staff always friendly.always a good exchange rate compared to others
9 October 2026
Bought travel money
Ordered online, excellent rate. Collected from shop, friendly staff, no hassles.
9 October 2026
Bought Euros
The shop always has a nice relaxed atmosphere, Geddes is always so chatty and welcoming. Wouldn’t go anywhere else
8 October 2026
Bought £501 worth of Euros
Very easy to order Euro's on line, excellent customer service in the Douglas branch. The young lady who served me was very efficient and I will definitely use the service again
8 October 2026
Bought £259 worth of Euros
I have used Hays Travel several times to order Travel money online. The process is really simple to use and the money is available to collect from my local shop, usually on the same day. The staff are also very friendly and helpful.
Thank you for your continued support, Brian! We're delighted you find our online ordering service simple and convenient, and that our team always makes you feel welcome. We really appreciate your lovely feedback and look forward to helping you again!
8 October 2026
Bought £500 worth of Euros
When I walked in the shop I was spoken to by I presume was the manager who was really quite abrupt and almost seemed to assume that I didn’t have my order number my ID or my payment card when I told him I had all three of these I was served by a younger member of staff who was very pleasant and polite.
Thank you for your feedback. We're sorry to hear that your initial interaction wasn't as welcoming as it should have been, although we're pleased our colleague was able to assist you politely. We'd appreciate the opportunity to look into this further, so please email online.support@hays-travel.co.uk with a few more details, including which branch you visited and, if possible, who you spoke with. This will help us investigate your experience properly.
7 October 2026
Bought Euros
Picked up travel money today, easy online ordering, good rate and lovely, friendly staff.
Thank you for your lovely feedback! We're delighted you found the online ordering process easy and were happy with our rates and friendly service. We hope you have a fantastic holiday, Alison.
7 October 2026
Bought £235 worth of Euros
Excellent service, very good rate on Euros. I collected from branch - quick and easy with email reminders to collect.
Thank you for your great feedback, Carolyn! We're pleased you were happy with our rates and found the collection process quick and easy. We hope you have a lovely holiday.
7 October 2026
Bought £930 worth of US dollars
Everything was perfect about collecting our USD. The gentleman who dealt with me was brilliant and gave me all the denominations I wanted and counted it all out (even the $1 bills) in front of me. Very courteous and polite. Excellent overall service
Thank you for your fantastic feedback! We're delighted to hear you received such excellent service and that our team member made sure you had exactly the denominations you wanted. We'll be sure to share your kind words with the team. Thanks for choosing Hays Travel, Dave.
7 October 2026
Bought Euros
Brillant service and so easy orderd money at 11-45 picked it up at my local branch 2-40 no probles at all
Thank you for your lovely review, Tony! We're really pleased everything went smoothly and you found our service quick and easy. We hope you enjoy your holiday and look forward to helping you again!