Hays Travel reviews

Excellent service. Have used Hays on a number of occasions. Competitive rates and quick turnaround.

Rate competitive, however the website doesn't work properly on mobile devices (gets stuck at the point of payment) and when ordered the money was delivered to the incorrect branch, then was treated like it was my error...

went into your store to buy Euros and was offered 1.11 for exchange rate

told to go on line and would get 1.15 + but have to go back to store to collect

what a waste of time

it feels like i am being made to jump through hoops just to get a descent product

Use frequently to order Euros. Quick process and orders always ready the following day as booked. Exchange rate always great with the Sherborne branch a 10 minute walk away. All staff lovely and highly recommend.

Picked up our travel money today & got a pretty good deal on the exchange rate online, the staff at hays are always pleasant and friendly, I’ve booked our holidays through hays for years & never been disappointed, don’t think I could go anywhere else.

Click and collect is so useful. Staff are very pleasant.

Quick service

Ordered online, it was very easy to do. Went to pick up my euros the following day, as requested on the app I took my passport and card I had payed with. The gentleman who dealt with me was professional and friendly and I took very little time to obtain my euros, Brilliant service.

No problem with the shops but online is poor experience. It was not working or not recognising postcode . Very frustrating

Really disappointed. Two branches close by and the one best described was incorrect. Moved between branches and team appeared frustrated and rude. Supposed to be an easy stress free process but it wasn't

Ordered £500 of Euros online straight forward very easy to do. Picked up in branch on a day that suited me. Staff were lovely, in and out in less than five minutes. Excellent service.

Convenient to click and collect from local branch. I got a good rate on Euros and the money was available immediately after I’d ordered it. I couldn’t pick it up straight away but handy if you’re in a hurry! Member of staff was extremely helpful and even sorted the money into different bags for different members of my family. Highly recommend

Brilliant service, everyone always happy to help.

Ordered my euros on line this morning, collected at lunchtime. The euros weren't ready but they soon sorted them for me. Can't fault them

Always speedy, easy system to order and pay. Friendly cashier.