Hays Travel reviews

Easy to deal with website with next day collection from our local branch. Highly recommend.

Hayes Stamford

Amazing service always. Super staff ❤️

Easy to order online and the best taste I could see for a relatively small amount.

Good rate and fast, efficient and friendly service from staff in Crosby

Ordering currency was straightforward and efficient . On collection we entered branch office and walked to currency kiosk , which was unmanned and in darkness . Not a single member of staff lifted their head to advise why there was no service . We sat down and once one of the agents became free we asked if we could collect currency . Note before this no one had said anything to us , not even ‘someone will be with you in a moment ‘ . We were curtly told the currency staff was on lunch and would be banking half an hour . This was delivered in a dismissive tone . I asked if anyone else could give us our money to be told no they were busy with something else .

Unprofessional , and I won’t use Hays again, back to the Post Office.

The guy who eventually served us was polite and professional ; the other staff could do with some serious customer service training .

Ordered some Euros online, went in to collect them and was told I needed the original card I paid with and ID. Unfortunately I only had my card on my phone, but did have my passport along with other forms of ID. I was told by Sheena, I believe her name was, that I needed both and she wouldn’t accept less. She was so rude and abrupt, which really annoyed me, as I’d nipped into town during my lunch break. She was so rude that I ended up storming out and I will not be buying any travel money again from Hayes nor would I book a holiday. When I came back today and got my money, the woman that served me was lovely. Sheena needs to take some lessons from her, cause she was extremely rude.

Fast efficient and hassle free service, so professional could not fault Hays Travel and will definitely use them again.

Lovely staff,great service .Recommend

Easy to use the service

Very good service with Hays travel money.

Fast and simple service.

I will definitely use their service again.

Collected travel money from my ‘go to’ hays travel, as always a friendly and professional service.

Many thanks

Found a good rate on their web site. The site was easy to navigate and found what I needed quickly and easily. Ordered on line for collection at local hays shop next morning. Staff were friendly and helpful and the currency was ready and waiting. All in all a good experience and one that I would use again.

I ordered some Canadian dollars, to collect from my local branch in Sutton, for an up and coming trip. I placed the order and literally 15mis later received an email to say they were ready. The member of staff who served me was really nice and pleasant. The exchange rate was really good as well. Many thanks Hays Travel.

Speedy service, very friendly, and have time to talk to the customer,,no problems at all,

Flint branch

Ordered euros online, collected two hours later

Friendly and efficient staff

Always use Hayes for my foreign currency