Hays Travel are rated Excellent in 7,170 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 14 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,170
Yesterday
Bought £500 worth of Euros
Everything from ordering online to emails and the service when I collected my euros went very smoothly.
Good Afternoon Sandra
Thank you for your review and have good holiday
Many Thanks Vanessa
Yesterday
Bought £420 worth of Euros
I ordered my currency online and picked it up at my local Buxton branch. As always they were very friendly and helpful.
Good Afternoon Jackie
Thank you very much for review , have a good weekend.
Kind Regards Vanessa
19 March 2026
Bought £1,700 worth of Euros
Always use for travel money, always good rate and customer service.
Hi Brian
Thank you for your review and enjoy your holiday .
Many Thanks Vanessa
19 March 2026
Bought £528 worth of Euros
Great service ordered on line for pick up on Saturday got a phone call to say it was ready to pick up on Thursday.
Happy Bunny
Good Afternoon ,
Great to hear you have the good service you deserve.
Many Thanks for Your Review Vanessa
19 March 2026
Bought £1,200 worth of Euros
Very friendly, professional service. Served by James - thank you
Good Afternoon,
Thank you for your great feedback! We’re delighted to hear you received friendly and professional service!
Kindest Regards
Megan
18 March 2026
Bought £200 worth of Canadian dollars
Ordered travel money online, which was really simple to do. Received an email once it was ready to collect. Staff in store were very polite and it was really quick and easy to collect my money.
Good Afternoon,
Thank you for your kind feedback! We’re glad you found the process simple and our team helpful. We hope you have a great trip!
Kindest Regards
Megan
18 March 2026
Bought Euros
Staff are always lovely and very helpful in Hayes Travel Billingham
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear our team in Billingham were helpful!
Kindest Regards
Megan
17 March 2026
Bought £200 worth of US dollars
For several months I have been getting £100 of usd using click and collect and having it out on travel card I store.
Few months ago they upped minimum to &200
Today I went into store to get the dollars and was told they are not allowed to put them onto the card and I had to either take cash or pay £10 “admin” to get a refund.
Not blaming staff in store who were really good - but corporate policy makers. Not happy.
Good Afternoon Steve,
Thank you for your review.
We are sorry to hear you have been left dissapointed following a recent increase on the minimum value required for our online currency purchases - we appreciate your comments and do take all feedback on board.
Regarding the currency unable to be added to your card, please can you email further information to online.support@hays-travel.co.uk so we can advise accordingly.
Many Thanks
Megan
17 March 2026
Bought £200 worth of Euros
Staff are always pleasant and courteous. Always remember your name to. Makes it a pleasant experience
Good Afternoon,
Thank you for your kind words! We're delighted to hear our team makes your visits personal and welcoming!
Kindest Regards
Megan
17 March 2026
Bought Euros
Quick and efficient service. Mel was very friendly and professional.
Good Afternoon Janet,
Thank you very much for your feedback.
We are very happy to hear of the great service you received from a memeber of the branch!
Kindest Regards
Megan
17 March 2026
Bought £800 worth of Euros
Staff member who served me was very pleasant and professional.
Good customer service skills.
Good Afternoon,
Thank you for your kind feedback! We're delighted to hear our team provided a pleasant and professional service.
Kindest Regards
Megan
17 March 2026
Bought Euros
Smooth transaction
Good Afternoon,
Thank you for your feedback! We're glad everything went smoothly for you when purchasing currency!
Kindest Regards
Megan
16 March 2026
Bought £345 worth of Euros
Good rate. Quick and efficient . Helpful staff.
Good Afternoon,
Thank you for your feedback!
We're glad you found the service quick and efficient, and that our team could help!
Kindest Regards
Megan
16 March 2026
Bought £600 worth of Euros
Great exchange rate and excellent customer service. Great to be able to pick up my currency in person rather than frustrating postal delays!
Good Afternoon,
Thank you for your great feedback! We're pleased you enjoyed the rate and service, and that the in person collection made things easier!
Kindest Regards
Megan
16 March 2026
Bought travel money
Excellent service right from the start. Currency ordered online and collected from the chosen bureau the same day. Staff helpful and friendly. Have used this service numerous times and it has never let me down.
Good Afternoon,
Thank you for your continued support! We're delighted to hear the process was smooth and reliable, and that the team made a great impression.
Many Thanks
Megan