Hays Travel are rated Excellent in 7,084 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 4 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,084
7 February 2026
Bought £500 worth of Euros
Excellent service. Good rate offered.
Will be bac
Good Afternoon,
Thank you for your 5* review!
We are very happy to hear of the great service you received and that you found our rates satisfactory!
We look forward to helping you again soon!
Kindest Regards
Megan
6 February 2026
Bought £400 worth of South African rand
We ordered travel money on line to be collected from a local agent.
The on line ordering was very easy. We selected our collection date and we're informed when the money became available. On the collection day everything was dealt with very efficiently and in a very friendly manner. Would not hesitate to recommend the service.
Good Morning,
Thanks so much for your lovely review!
We’re really pleased to hear that ordering online was easy and that everything went smoothly when you collected your South African rand. It’s great to know the team made the experience efficient and friendly for you.
Kindest Regards
Megan
6 February 2026
Bought Euros
easy to use online and friendly service at the till.
Good Morning,
Thanks for your review! We’re glad you found the online process easy and the service friendly. We appreciate your support!
Kindest Regards
Megan
5 February 2026
Bought £503 worth of Euros
Quick and easy to order online, and on collection in store I was able to ask for the denomination of notes that suited me.
Couldn’t fault the service.
Good Morning,
Thank you for your lovely feedback! We’re pleased to hear the ordering and collection were smooth and that the branch could help with the note denominations!
Kindest Regards
Megan
5 February 2026
Bought £600 worth of United Arab Emirates dirham
Ordered currency this morning, collected same day very friendly and courteous and offered the best rate when searching online
Good Morning,
Thank you for your kind review! We’re glad you found the service friendly and the rate competitive. We appreciate your custom and hope to see you again soon.
Kindest Regards
Megan
5 February 2026
Bought £500 worth of US dollars
Website easy to use. I spoke to someone in the local branch to see if I could get low denomination notes for the holiday, as orders that get delivered tend to be high denomination. Tipping someone $20 is a bit much, and most of the cash I take away is use for tipping. I was told that a delivery was due and that they would sort out the denominations for me and be ready for collection in 2 days. Zac was ready with the notes when I arrived, had remembered the request for low denomination, and counted them in front of me. He offered to change the selection but it was fine for my purposes. Nice chat with him during the whole process. Very impressed, and thoroughly recommend Hays Travel both for their exchange rates and their service.
Thank you so much for feedback, i hope you have brilliant holiday.
Kind Regards Vanessa
5 February 2026
Bought £509 worth of Euros
Seamless process. Good rate
Thank you for your feedback Anthony
Hope you have a great holiday .
Many Thanks Vanessa
4 February 2026
Bought £200 worth of Euros
Very helpful friendly
Hi Norman
Thank you for your feedback .
Take Care Vanessa
4 February 2026
Bought £370 worth of US dollars
First class service for ordering and collecting currency.
Hi John
Thank you so much for your feedback , have a great holiday .
Kind Regards Vanessa
4 February 2026
Bought Euros
Bought Euros on line ,reasonably good exchange rate.
Collected from our local Hays as planned.
Staff always pleasant and efficient.
Good Morning Barry,
Thank you for your feedback , have a great holiday .
Kind Regards Vanessa
4 February 2026
Bought £550 worth of Canadian dollars
First class friendly service as always. Always a pleasure to go in.
Thank you
Good Afternoon Mrs Waddington,
Thank you so much for your feedback , have a great holiday .
Kind Regards Vanessa
4 February 2026
Bought £1,100 worth of Euros
Easy instructions on line, with fair rate on Euro exchange.
Euros were ready for collection almost immediately however I picked up the following day.
Great personal service from cashier when collecting from my allocated Hays Travel branch.
Good Afternoon Amanda
Thank you so much for honest review, have a great holiday .
Kind Regards Vanessa
4 February 2026
Bought £400 worth of Euros
Easy to order, local collection point, friendly and efficient
Hi JJ,
Thank you so much for your feedback
Kind Regards Vanessa
3 February 2026
Bought £212 worth of Czech koruna
Lovely girls at the Bangor branch
Good Afternoon Donna
Thank you very much for your feedback .
Kind Regards Vanessa
3 February 2026
Bought £204 worth of Euros
Fast and efficient from ordering to collection. Straightforward process and a competitive rate.
Branch staff very efficient and helpful at point of collection.
All achieved within three hours.
Hi Graham
Thank you so much for your kind feedback .
Kind Regards Vanessa