Hays Travel are rated Excellent in 7,896 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,896
27 September 2026
Bought £300 worth of Euros
As always, very nice people to deal with, fast and pleasant.
I hope you have a wonderful holiday Philip and thank you for taking the time to share your experience with us.
Kind regards
Natalie
27 September 2026
Bought travel money
it was quite simple really but very helpful and efficient
Thank you for taking the time to leave a review Alex.
I hope you have a great holiday.
Kind regards
Natalie
26 September 2026
Bought £300 worth of Euros
Efficient but not over Friendly
Thank you for taking the time to leave a review Mark.
I'm sorry to hear that the branch were not over friendly, this is something we will look into for you.
I hope you have a wonderful holiday.
Kind regards
Natalie
26 September 2026
Bought Thai baht
Excellent service
Thank you for your review Peter, I hope you have a fantastic holiday.
Kind regards
Natalie
26 September 2026
Bought £1,500 worth of Euros
Great experience, Martin behind the counter was very helpful, will definitely be back at the Rutherglen shop again
Thank you for taking the time to leave a review David.
I hope you have a lovely holiday.
Kind regards
Natalie
25 September 2026
Bought £900 worth of Euros
I ordered on the click and collect and when i went in to collect in store the staff were great and helpful xx
Thank you for taking the time to leave a review Donna, hope you have a wonderful holiday.
Kind regards
Natalie
25 September 2026
Bought £200 worth of Turkish lira
Excellent service, easy online purchase and ready to collect instantly. Staff were very friendly and professional. Definitely use this service again.
Thank you for your lovely review Jamie, hope you have a brilliant holiday.
Kind regards
Natalie
25 September 2026
Bought £1,000 worth of Euros
Got there we was seen straight away they are lovely staff
Hi Joan
Thank you for your review , have a great holiday .
Kind Regards Vanessa
25 September 2026
Bought £133 worth of Swiss francs
Ordered currency and went to pick it up. Arrived at the Westcroft store in Milton Keynes at 5:10pm and was told that the exchange counter closes at 5pm. Unfortunately I couldn’t find anything on the Hays emails or online that states it closes 30 minutes earlier than the shop closing time. Then when picking up the Swiss Francs the next day, they only had 50’s and 20’s. I asked for some smaller currency, but the lady said that’s all they had. It would have been nice for some smaller currency.
25 September 2026
Bought £600 worth of Euros
Collecting my euro order, really friend customer service. Will certainly recommend and use you again
Thank you Judy for your 5 Star review , have a great holiday
Vanessa
25 September 2026
Bought £437 worth of Euros
Done a Click and collect order for currency, when I went to collect there were two members of staff. One on the phone, one in the currency booth, as I approached the booth she came out and said there’s only one que so you’ll need to wait til I am finished. Then went and sat at a desk with a customer and started to book a holiday with them! I found this extremely rude, I had already booked an paid for currency, I was simply collecting, by chance I only waited 10 minutes for the lady to finish up on the phone, but had they also been booking a holiday was I just expected to wait 30 minutes, an hour ?? Seems pointless even doing click and collect if that’s the case!
24 September 2026
Bought £400 worth of Euros
After talking to the lady at Hays Travel, I found Hays travel money on line and ordered it from there. The lady at my local travel agency had told me how to do the order. It was easy. I ordered the money and collected it from my Hays travel shop. I would recommend Hayes travel for booking holidays and travel money.
Thank you for taking the time to leave a review Kath.
It's wonderful to hear that the staff were happy to assist you in placing your order online.
I hope you have a brilliant holiday.
Kind regards
Natalie
24 September 2026
Bought £400 worth of Euros
Great service and good rate on the Euro, within a short time of ordering online I received a message to say my euro’s was ready to collect.
Great customer service in store.
Thank you so much for your review Sue.
Lovely to hear you received brilliant service when in store and the speed of having your order ready for collection.
I hope you have a lovely holiday.
Kind regards
Natalie
24 September 2026
Bought £500 worth of Euros
Ordered Euros on line at a very competitive exchange rate and collected from the Stirling branch.
Very helpful and friendly staff in store.
Hi Susan
Thank you for your 5 Star review , have a great holiday.
Vanessa
24 September 2026
Bought Euros
I ordered 300 euros online and within a few minutes was able to collect.
All very welcoming and polite at Hays.
Hi Rosemary
Thank you for your review
Vanessa