Hays Travel are rated Excellent in 7,511 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 13 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,511
Yesterday
Bought travel money
First class experience. Simple to order and regular reminders to pick up. Staff in shop very friendly
Yesterday
Bought £350 worth of Euros
I picked up my travel money today. Even though I had got the date wrong and it should have been a week later. It must be an age thing with me now as I am always putting in the wrong dates. The lovely lady went out of her way phoning head office to get permission so that she could issue the money today.
Yesterday
Bought £500 worth of Euros
Excellent service as always
Yesterday
Bought £502 worth of Euros
I use the click & collect method of getting euros quite often & get it delivered to my local Hayes shop in Magherafelt & the Staff are all so friendly & make the whole collection so efficient.
8 July 2026
Bought £300 worth of Euros
Excellent customer service, efficient and professional.
8 July 2026
Bought £601 worth of Euros
Ordered money on line picked up 20 mins later. Excellent service. All the staff are friendly, efficient and Knowledgeable, would not go anywhere else.
Good Afternoon Irene,
Thank you for your review. We are pleased you are happy with the service.
Kind regards,
Lucy
8 July 2026
Bought £600 worth of Euros
Great communication lovely warm welcome
Good Afternoon Carole,
Thank you for your review. We are pleased you are happy with the service.
Kind regards,
Lucy
7 July 2026
Bought £871 worth of Euros
Ordered online as Hays had the best rate for Euros. Picked up virtually straight away, from a local branch. Good service.
Good Afternoon,
Thank you for your review. We are pleased you are happy with the rates and the service.
Kind regards,
Lucy
7 July 2026
Bought travel money
Orded on line to secure rate and pick up at my convenience. entered shop everything prepared quick easy and efficient . All round pleasent experience.
Hi
Thank you for your great review. We're delighted to hear that ordering online helped you secure your preferred rate and that collecting your travel money was quick, easy, and efficient. It's wonderful to know everything was ready for you and that you had such a pleasant experience. We appreciate your feedback and look forward to helping you again on your next trip.
Kindest regards
Gabrielle
7 July 2026
Bought £384 worth of Euros
Happy with the with the experience. I always get my travel money at Hays in Durham where the staff are efficient and helpful. Just one suggestion can Hays accept the Government issued Forces Veterans Card as one of the forms of ID when collecting the money? These cards are accepted when you go to vote and are recognised as a form of identification.
Hi
Thank you for your kind review and for choosing Hays Travel for your travel money. We're delighted to hear you've consistently had a positive experience with our Durham team and appreciate your comments about their efficient and helpful service.
Thank you as well for your thoughtful suggestion regarding the Government-issued Forces Veteran Card. We value feedback like this and will ensure your comments are passed on to the relevant team for consideration. We hope to welcome you again for your next trip.
Kind regards
Gabrielle
7 July 2026
Bought £350 worth of Euros
Ordered on click and collect 350 euros and collected them on date as I wanted.Staff very friendly and helpful. I always use Hays for my foreign currency as it is easy to order and is hassle free.
Hi Eddie
Thank you for your continued support and for taking the time to leave such a lovely review. We're so pleased that our Click & Collect service made it easy to order and collect your euros at a time that suited you. It's wonderful to hear that our team was friendly and helpful, and we're grateful that you continue to choose Hays Travel for your foreign currency needs. We look forward to welcoming you again soon.
kind regards
Gabrielle
6 July 2026
Bought £200 worth of Turkish lira
Brilliant and quick on line / pick up currency exchange. Extremely friendly staff and a real personal touch.
Hi
Thank you for your wonderful review. We're delighted to hear that you found our online ordering and collection service quick and convenient. It's especially rewarding to know that our friendly team and personal service made a positive impression. We truly appreciate your feedback and look forward to helping you with your next currency exchange.
kind regards
Gabrielle
6 July 2026
Bought £2,000 worth of Euros
Very easy to deal with and a great rate
Hi Frank
Thank you for your kind review! We're delighted to hear you found the process easy and were happy with the exchange rate. We really appreciate your feedback and hope to help you again on your next currency exchange. Safe travels!
-Gabrielle
6 July 2026
Bought £1,000 worth of Euros
Order on line and collect Euros, and put Euros onto Hays Travel Card. Friendly, Quick and knowledgeable Staff with a good rate of exchange.
Hi there,
Thank you so much for your positive feedback!
Many Thanks,
Chloe.
4 July 2026
Bought £1,000 worth of Euros
Ordered my travel money simple and easy to do and was able to collect within hours. The staff in your Dunfermline was very helpful, pleasant and chatty. Made my experience extremely pleasant. Keep it up.
Hi Annette,
Thank you for your lovely comments and I am so pleased that you had a positive experience!
Many Thanks,
Chloe.