Hays Travel are rated Excellent in 7,106 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 11 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,106
Yesterday
Bought £250 worth of Euros
Absolutely brilliant! Can't be faulted!
Yesterday
Bought £250 worth of Mexican pesos
Excellent service. Ordered travel currency online and collected in store. Best exchange rate I could find, bonus being able to collect
Yesterday
Bought £200 worth of United Arab Emirates dirham
Great service.
Really nice.
Julie who served me, fantastic, real credit to Hays travel.
Defo use Hays again.
Yesterday
Bought Turkish lira
Very easy all done on line and was ready to collect straight away
19 February 2026
Bought £1,200 worth of US dollars
I ordered dollars and euros online, for our upcoming Caribbean cruise. I then called the St Annes branch to request small denominations for my dollars and the female staff member was very helpful. The guy who dealt with my collection was really friendly and polite. Will definitely buy currency from Hays for future holidays.
19 February 2026
Bought Euros
Excellent. Friendly professional and efficient staff. Would certainly recommend them.
18 February 2026
Bought £761 worth of US dollars
More than satisfactory.
17 February 2026
Bought £211 worth of New Zealand dollars
First time I have used hays travel for my holiday money. I was let down by a different company
I would definitely recommend and will be using again next time
I ordered and paid online, I got a email to say they where ready for collection on the day I had asked for
The lady in hays was wonderful very friendly and welcoming
Good Morning,
Thank you for your wonderful review.
We’re delighted you chose Hays Travel for your New Zealand dollars, especially after being let down elsewhere. It’s great to hear the online ordering and collection process went smoothly, and that our team made you feel welcome.
We truly appreciate your recommendation and look forward to helping you again next time you need travel money!
Kindest Regards
Megan
17 February 2026
Bought £266 worth of Euros
It’s so convenient to collect my foreign travel money from my local Hayes Travel, I can walk there. I order on line at very competitive rates. They email me when it’s ready and after checking my identity and purchase card it’s done. I walk home. Staff are always so friendly and helpful too.
Good Morning,
Thank you for your lovely feedback.
We’re so pleased to hear how convenient it is for you to order online and collect locally, and that you find our rates competitive. It’s great to know the process is smooth from email confirmation to collection, and that our team are always friendly and helpful.
Kindest Regards
Megan
16 February 2026
Bought £257 worth of United Arab Emirates dirham
The online process for ordering travel money was very efficient and the follow up confirmation email from Hays travel was very timely.When I collected my order the service I received from staff was excellent in every way and I will definitely be in touch with Hays travel when I next purchase travel money.
Good Morning,
Thank you for your wonderful review.
We’re delighted to hear that you found the online ordering process efficient and the confirmation communication timely. It’s also fantastic to know our in-store team provided excellent service when you collected your UAE dirhams.
We truly appreciate your support and look forward to helping you again at Hays Travel when you next need travel money.
Kindest Regards
Megan
16 February 2026
Bought £1,000 worth of Euros
I checked on line the Euro exchange rate. I prefer to pick up my currency locally. Hays Travel fitted the bill and the exchange rate offered was acceptable.
The site was a little difficult to navigate but I got there. I was worried that it didn’t “seem” to “accept” the last number of my card but the transaction went through so I assume it may have been a security thing.
I very much appreciated being called by Lee at the store asking me what denomination notes I would prefer. That has never happened before and I was impressed.
I shall use Hays Travel again - assuming the rate is competitive.
Good Morning,
Thank you for your detailed feedback.
We’re pleased you found the rate competitive and that our local collection service worked well for you. It’s great to hear Lee’s call about your preferred denominations made a difference!
We also appreciate your comments about the website and card process, as this helps us improve. We look forward to welcoming you back again soon!
Kindest Regards
Megan
15 February 2026
Bought £300 worth of Euros
Good Timely & Efficient Service All Round.
Good Morning,
Thanks so much for your kind words! We're really pleased everything went smoothly with your €300 purchase and that you found our service efficient all round. Safe travels!
Kindest Regards
Megan
15 February 2026
Ordered a currency card
My husband and I currently travelling in New Zealand and after reading reviews decided to get a Hays travel card we loaded it in the UK with NZ dollars and managed to use it for the first five days. Checked on our account and It has just over 1800NZ dollars on it but we haven’t been able to use it for the last 5 days. When we try to use we get message “over sys limit” We have phoned the UK help number from NZ on UK mobile( can’t WiFi call that number) so will have cost a fortune to phone, on hold for 15 plus minutes gave up. Then we emailed and got email reply and told to phone again. Pretty annoyed as means got to use credit card and pay fees.
Good Morning Jacqui,
I am very sorry to hear you have been facing issues whilst trying to use to travel money card whilst in New Zealand and I can certainly understand how frustrating this will have been for you.
As Mastercard facilitate the money travel cards we would advise you to ring them directly which I can see you have attempted to do, however Mastercard do have a specific numbers for each country. The number to use is 0800 444 691.
I do hope this is resolved for you so you can enjoy your trip without any inconvenience.
Kindest Regards
Megan
14 February 2026
Bought Euros
Hastle free service brilliant
Good Morning,
Thank you so much for your kind words! We're delighted to hear you found our euro exchange service hassle-free and brilliant. We look forward to helping you again soon!
Kindest Regards
Megan
13 February 2026
Bought £750 worth of South African rand
Excellent service from Aimee in the Bury St Edmund’s branch
Good Morning Mark
Thank you so much for your feedback , and i am sure Aimee will be happy to hear your kind words.
Many Thanks Vanessa