Hays Travel reviews

Needed some Euros and tbh, even tho they are just in the Village, have never thought of going before, silly me.

Much better rate than either of the 2 main Supermarkets near me, (and my 'favourable' Nectar rate was higher....) and so much easier to order what I wanted quickly & easily.

Won't bother going anywhere else from now on.

Lovely people in the Moreton Wirral shop as well.

Always a good deal cheerful and helpful staff, would not go any where else

Click n collect euros. Proffesional and great service.

Came into Burnley branch to pick up currency at my appointment time.

There were two colleagues dealing with customers and so I waited at currency desk. During this time four other people came and left and I was risking a parking ticket waiting for my funds so would be worth wait either amending the currency pick up appointments and the staffing to prevent this occuring again.

Otherwise no issues at all.

I have used your Kettering branch several times and was not impressed with the service today.

Firstly my internet order couldn't be found, was more or less told I had used a different branch to order my euros.

After my questions ie ; could she use my reference number to see the order or if it was a mistake on my part could she track my order she wasn't forthcoming.

Then all of a sudden it was oh I think I have found your order.

All was good and my euros were issued.

Actually she seemed more interested in the group of guys behind me acknowledging them while serving me.

My daughter used to work for Thomas Cook dealing with travel currency and she would be appalled by the customer service today.

Thank you Mrs L Peedell

Ordered currency from Hays as appeared to be slightly better rate than my usual Tesco route. However, I was charged cash advance fees on my Nationwide credit card - something that I wasn't warned about when booking currency. Not sure if this was Hays or Nationwide at fault but have never been charged fees using Tesco and Visa in past. Lesson learned and back to my normal Visa/Tesco combination in future.

ORDER ON LINE LONG WAIT IN SHOP. NEVER AGAIN

Used click and collect for euros. Easy to order, good rate, excellent friendly service.

Easy to order and collected easily.

I needed just a small number of euros (€120) for a holiday and checked online rates. Hays gave a very favourable exchange rate. The whole transaction was completed in less than 24 hours. The click and collect process is very easy and convenient.

Collected my euros from the branch in Crystal Peaks, Sheffield, this was the 2nd time I have used Hays in 2 months, I ordered them online and they were ready to collect immediately both times, the man behind the travel counter dealt with us on both occasions and his professionalism and attitude was identical and outstanding, (not just a having a good day one off lol) he is one of the best customer service advisors I have witnessed and I have worked in retail for over 40 years, well done to him and thank you

Great service and best rates.

Excellent service. After buying travel money on line the Stamford branch proactively called to ask if I had a preference on dollar denominations. This was an important point for me.

Ordered currency online for a trip abroad, very simple and easy process and delivered to my local branch on a day that suited me.

Efficient friendly staff.