Hays Travel are rated Excellent in 7,604 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 16 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,604
Yesterday
Bought £1,100 worth of US dollars
All correct
Yesterday
Bought £707 worth of Euros
Fast easy friendly service, the lady who served me was the most polite helpful lady
Yesterday
Bought travel money
Picked up euro's from Bromborough precinct.Girls were very pleasant and efficient.
Yesterday
Bought £460 worth of Euros
Speedy response, very friendly staff
3 August 2026
Bought £520 worth of Euros
Ordered online, for a better rate than available in store. Collected an hour later, couldn't be easier.
Staff are friendly and helpful at the Bluewater branch, so 5hats an added bonus.
This is great to hear! Thank you so much for your lovely feedback.
Many Thanks,
Chloe.
3 August 2026
Bought £1,500 worth of US dollars
I use Hays travel every trip abroad for my travel money, excellent service and great rates. I use click and collect and the staff in my local branch are friendly and professional.
Thank you so much for your 5* review Gillian!
Many Thanks,
Chloe.
3 August 2026
Bought £500 worth of Euros
I don't often leave reviews, but the service I received from Hays Travel today really deserved one.
I ordered my travel currency online at around 4:30 a.m. and was amazed that it was ready to collect by 9:30 a.m. the same morning.
From the moment I walked into the branch, everyone made me feel welcome. I was greeted by a very friendly gentleman on the front desk who pointed me in the right direction. I was then served by George, who was an absolute credit to Hays Travel. He was friendly, polite, professional and a pleasure to deal with. The whole transaction was quick, easy and completely hassle-free.
As I was leaving, the gentleman on the front desk even got up to open the door for me. It may seem like a small gesture, but it really reflected the excellent level of customer service throughout my visit.
In a time when great customer service can sometimes be hard to find, this was a genuinely refreshing experience. Everyone I encountered was welcoming, courteous and helpful, and it made collecting my currency a real pleasure rather than just another errand.
I wouldn't hesitate to use Hays Travel again and will certainly recommend them to family and friends. Thank you to George and the rest of the team for such outstanding service.
Thank you so much for taking the time to leave such a thoughtful and detailed review Joan. It really does means a lot to us, especially as you don't often leave reviews.
We're delighted to hear that you were impressed with our online currency service and that your collection was so quick and straightforward. George will be so pleased to read your kind words.
We always strive to provide friendly, personal service, so it's incredibly rewarding to hear that this stood out to you.
Thank you again for your recommendation and for choosing Hays Travel Joan. We look forward to welcoming you back soon, whether it's for your next holiday, travel money, or anything else we can help with.
Many Thanks,
Chloe.
1 August 2026
Bought £700 worth of Euros
Great service.
Lovely staff, plenty of treats for the dog.
Hi Katrinw, Thank you for your feedback. I am glad to hear you had a great service and they had lots of treats for your dog!
1 August 2026
Bought £500 worth of Euros
From ordering to pick up - streamless
Hi Ruth, thank you for your 5 star review. I am glad to hear everything went smoothly!
31 July 2026
Bought £200 worth of Euros
Very easy transaction in store
Hi George, thank you so much for your positive review!
31 July 2026
Bought £250 worth of Euros
I ordered some travel money from home and within a few minutes I had a message to say it was ready. I popped down to Hays Travel where a very efficient and friendly lady gave me my money. Excellent service. Thank you.
Hi Sharon, thank you for your review and I am glad to hear you had a positive experience!
31 July 2026
Bought £350 worth of Euros
Collected our Euros from the Longton branch this morning. All was in order. We were served by a very pleasent young lady. We will definitely use this service again thanks.
Hi Alan, Thank you for your review. We are happy to hear you had a positive experience. Looking forward to servicing you again!
31 July 2026
Bought Euros
Collected our Euros from the Longton branch this morning.
All was in order, and we were served by a very pleasent young lady.
Will definately use this service again.
Hi Alan, thank you for the 5 stars! We are so pleased to hear you had a pleasant service in one of our branches. We will pass the feedback on!
31 July 2026
Bought £524 worth of Euros
Ordered Euro's on line, Hays had the best exchange rate compared to other click and collect providers. Euros were ready immediately but I collected the next day. Quick and easy, very friendly staff. Will definitely use again.
Hi Sam, Thank you so much for your review. We appreciate your kind words!
30 July 2026
Bought £400 worth of Euros
Great service as usual
Thank you so much for your lovely comments Julie!
Many Thanks,
Chloe.