Hays Travel reviews

Hays Travel are rated Excellent in 7,528 reviews

Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.

Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.

  • Last reviewed 16 hours ago
  • 90% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 86.66% of reviews are rated 5 stars 87%
Great 3.51% of reviews are rated 4 stars 4%
Average 2.71% of reviews are rated 3 stars 3%
Poor 2.13% of reviews are rated 2 stars 2%
Bad 4.99% of reviews are rated 1 stars 5%
Reviews by day

Showing reviews 1-15 of 7,528

SJ
Stirling Johnstone

Yesterday

Bought Euros

Excellent service. Have used Hays on a number of occasions. Competitive rates and quick turnaround.

PE
Peter

Yesterday

Bought travel money

Rate competitive, however the website doesn't work properly on mobile devices (gets stuck at the point of payment) and when ordered the money was delivered to the incorrect branch, then was treated like it was my error...

PA
Paul

Yesterday

Bought £204 worth of Euros

went into your store to buy Euros and was offered 1.11 for exchange rate

told to go on line and would get 1.15 + but have to go back to store to collect

what a waste of time

it feels like i am being made to jump through hoops just to get a descent product

SG
Steven Green

12 July 2026

Bought £504 worth of Euros

Use frequently to order Euros. Quick process and orders always ready the following day as booked. Exchange rate always great with the Sherborne branch a 10 minute walk away. All staff lovely and highly recommend.

Hays Travel replied

Thank you Steven for your 5 Star review

Vanessa

PE
Peter

11 July 2026

Bought travel money

Picked up our travel money today & got a pretty good deal on the exchange rate online, the staff at hays are always pleasant and friendly, I’ve booked our holidays through hays for years & never been disappointed, don’t think I could go anywhere else.

Hays Travel replied

Hi Peter

Thats good to hear thank you for your feedback

KInd Regards Vanessa

TD
Theresa Dinse

11 July 2026

Bought £683 worth of Euros

Click and collect is so useful. Staff are very pleasant.

Hays Travel replied

Hi Theresa

Thank you for taking the time to leave a 5 Star review

Vanessa

"M
"Piwi" Mpiwa

11 July 2026

Bought £200 worth of US dollars

Quick service

Hays Travel replied

Thank you for taking the time to leave a review

Vanessa

RI
RichardBlake

11 July 2026

Bought £315 worth of Euros

Ordered online, it was very easy to do. Went to pick up my euros the following day, as requested on the app I took my passport and card I had payed with. The gentleman who dealt with me was professional and friendly and I took very little time to obtain my euros, Brilliant service.

Hays Travel replied

Hi Richard

Thank you for your feedback .

Vanessa

TA
Trevor Ashcroft

11 July 2026

Bought £1,000 worth of Euros

No problem with the shops but online is poor experience. It was not working or not recognising postcode . Very frustrating

AH
Amanda Hurst

11 July 2026

Bought £200 worth of Euros

Really disappointed. Two branches close by and the one best described was incorrect. Moved between branches and team appeared frustrated and rude. Supposed to be an easy stress free process but it wasn't

AL
Alison

10 July 2026

Bought travel money

Ordered £500 of Euros online straight forward very easy to do. Picked up in branch on a day that suited me. Staff were lovely, in and out in less than five minutes. Excellent service.

Hays Travel replied

Thank you for your 5 Star review Alison

Vanessa

CC
Clare C

10 July 2026

Bought £400 worth of Euros

Convenient to click and collect from local branch. I got a good rate on Euros and the money was available immediately after I’d ordered it. I couldn’t pick it up straight away but handy if you’re in a hurry! Member of staff was extremely helpful and even sorted the money into different bags for different members of my family. Highly recommend

Hays Travel replied

Hi Clare

Good to hear you had a good experience .

Thank you Vanessa

DO
Donna

10 July 2026

Bought travel money

Brilliant service, everyone always happy to help.

Hays Travel replied

Hi Donna

Thank you for taking the time to leave a review

Vanessa

LD
Linda Doyle

10 July 2026

Bought Euros

Ordered my euros on line this morning, collected at lunchtime. The euros weren't ready but they soon sorted them for me. Can't fault them

Hays Travel replied

Good to hear Linda and thank you for your review

Vanessa

MA
Mark

10 July 2026

Bought £390 worth of Euros

Always speedy, easy system to order and pay. Friendly cashier.

Hays Travel replied

Thank you Mark for your review

Vanessa

Hays Travel

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