Hays Travel are rated Excellent in 7,998 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,998
Yesterday
Bought £500 worth of Euros
Hi i evenually managed to do click and collect. I collected on same day with a good rate. So thank you. The experience of collecting money was excellent. The young lady who dealt with me was superb. She recognised me but still checked for verification and within a few minutes i was sorted. She was so friendly but professional in her manner. I apologise for not getting her name. Will be using your bureau de change in future. Many thanks again
Good Afternoon Bill,
Thank you for taking the time to leave a 5* review and for continuing to use our Click and Collect service!
Many Thanks,
Chloe.
Yesterday
Bought £202 worth of Euros
Ordered euros on line and collected the next morning - good rates !! A great service - lovely staff - thank you
Hello Carol - Thank you so much for your review. We look forward to seeing you again in the future :)
Yesterday
Bought £400 worth of Euros
Excellent service, always polite and professional. I have been using them for a long time and have never had any issues whatsoever. The service has always been consistently good, and I am very happy with my experience. Highly recommended!
Thank you for leaving us a 5 star review! We really appreciate your recommendation and hope you continue to use Hays Travel in the future. Kind regards - Julie
Yesterday
Bought £200 worth of Euros
The staff at the Cardiff Queen Street store always welcome you warmly. Even though I didn’t book my holiday through them this time, I made sure to collect euros and they double-checked I had everything I needed. They’re always fantastic and make sure everything is ready for my trip. 10/10!
Thank you for leaving us a 5 star review Aimee. We hope you will come back us again for your travel money and to book your next holiday :) Thanks again, Julie
15 October 2026
Bought £2,000 worth of Euros
An excellent click and collect service and also at a very good rate exchange. It was also good to be kept updated to confirm when the currency was ready. The member of staff was very good too.
Hello there John. I am pleased to see that you have been pleased with our service. We really do appreciate your 5 star review and hope to see you again soon. Julie
15 October 2026
Bought £200 worth of Vietnamese dong
Great !!!
Thank you for taking the time to leave us a review Anthony. We hope you come back to see us again soon. Julie
15 October 2026
Bought £800 worth of Euros
Since I discovered I can order currency on line from hays travel at excellent rates I never go anywhere else. Very competitive rates and lovely service from the ladies at the branch. Thank you.
Hi there Jean. Thank you so much for leaving us a 5 star review. It is great to read that you come back to us again and again. We really do value your custom. Julie
15 October 2026
Bought £2,500 worth of Euros
Great online rate collected in store at Swinton, Manchester. Very friendly and helpful staff.
Hi there Janice. Thank you so much to taking the time to leave us a 5 star review. We really do value your custom :) Julie
15 October 2026
Bought £1,290 worth of Euros
Easy to order and collect, friendly staff
Hello Stephen - Thank you for taking the time to leave us a fantastic 5 star review. We appreciate you taking the time to do this and we hope to see you again soon. Julie
15 October 2026
Bought US dollars
Good rate collected from local store from efficient and friendly member of staff.
Hi Patricia
Thank you for your review.
Vanessa
15 October 2026
Bought £500 worth of Euros
Lovely staff, ordered euros on line and picked up in store
Thank you for your 5 Star review
Vanessa
15 October 2026
Bought £500 worth of Euros
Fast and friendly collection of euro. The best rate around.
Thank you
Thank you for your 5 Star review
Vanessa
15 October 2026
Bought £1,000 worth of Euros
Overall a good experience the only thing that I found ridiculous was unable to get the same rate in store as I could on line I can understand why stores close when people use the internet but otherwise a good experience
Thank you for your review and feedback Anthony.
Vanessa
14 October 2026
Bought £147 worth of Euros
I didn't feel welcomed to the store not asked to take a seat. I told her why I was there, to collect travel money and she finally stood up to help us. I asked if we could change an extra £10 and she replied oddly. It turned out it worked out the other way apparently and rather than giving £10 and getting however much euros, we paid 9.20 to get 10 euros. It felt she couldn't be bothered with the change.
The woman appeared abrupt and barely spoke. The manner in the questions asked was not friendly.
Good Afternoon David,
Thank you for taking the time to leave us a review.
We sincerely apologise to hear about your experience with us.
If you are wanting to look into this further please could you send us an email into Online.support@hays-travel.co.uk and we can have a look into this for you. And we'll get in touch with the branch to find a resolution for you.
Kindest Regards,
Lovely
14 October 2026
Bought £450 worth of Euros
Collected the euros that I'd ordered online yesterday.
A straightforward and efficient transaction once again.
Thank you Bernard for your review , have a great holiday .
Vanessa