Hays Travel are rated Excellent in 7,402 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 19 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,402
Yesterday
Bought £326 worth of US dollars
Have ordered dollars a few times and each time the whole experience has been quick and smooth, all of the ladies are friendly, professional and lovely.
Good morning
Thank you for the lovely feedback
I am glad to hear the ladies were able to make your experience a good one
Kind Regards
Debbie
Yesterday
Bought £1,000 worth of US dollars
Great rate for US dollars
Friendly and knowledgeable staff, always willing to help and give useful advice
Good morning
Thank you for the lovely feedback
I am glad to hear they were able to help you get a great rate for your Dollars
Kind Regards
Debbie
Yesterday
Bought £560 worth of Canadian dollars
Sophie at the branch was extremely helpful, the whole process was relatively straightforward.
Good morning
Thank you for the lovely feedback.
It was lovely to hear Sophie was able to help you
Regards
Debbie
Yesterday
Bought £200 worth of Euros
Always efficient and very friendly. The click and collect service is excellent.
Thanks once again.
Good morning
Thank you for the lovely feedback
Regards
Debbie
4 June 2026
Bought £750 worth of US dollars
Competitive rate and convenient collection
Good Afternoon,
Thank you for your feedback! We’re glad you were happy with the competitive rate and convenient collection!
Many Thanks
Megan
4 June 2026
Bought £200 worth of Euros
Quick and easy process to order my holiday money online, kept me up to date with order process and phoned my up to say order was ready for me along with email confirmation too, very polite and professional when picked up order would definitely use them again
Good Afternoon,
Thank you for your fantastic feedback!
We’re delighted you found the process quick and easy and appreciated the regular updates and call to confirm your order was ready. It’s great to hear our team provided polite and professional service.
Many Thanks
Megan
4 June 2026
Bought £900 worth of Euros
Love this service !
Always use the Chester Le Street branch because the staff are first class , especially the lady who serves me with my currency , so friendly & helpful. Great rates and service with a smile. Thank you.
Good Afternoon,
Thank you for your wonderful feedback!
We’re delighted you love the service and that our Chester-le-Street team always provide such friendly and helpful support. We really appreciate your continued loyalty!
Many Thanks
Megan
4 June 2026
Bought £600 worth of Euros
I did click and collect with Hays and got a good rate and the online experience was simple and fast. I got a confirmation email within a minute and then an email saying it was ready to collect a minute or so later. Collection at the shop was straight forward.
Good Afternoon,
Thank you for your great feedback! We’re delighted you found the online process quick and easy, and that collection was straightforward. Glad you were happy with the rate too!
Many Thanks
Megan
3 June 2026
Bought £250 worth of Euros
Booked some holiday money with my local Hays branch using click and collect in Bridgend. Excellent service with the the best exchange rate in the area. Would definitely recommend this service.
Good Afternoon,
Thank you for your great feedback! We’re delighted you enjoyed the click & collect service and found our rates the best in the area—your recommendation is much appreciated.
Many Thanks
Megan
3 June 2026
Bought £500 worth of Euros
Absolutely quality service
Good Afternoon,
Thank you for your feedback! We’re delighted you received such quality service.
Many Thanks
Megan
3 June 2026
Bought £200 worth of Euros
Hay’s is now my preferred provider of holiday cash. I order on my laptop and go and collect. They call me to remind me the money is ready to collect if I don’t go right away. The friendly staff at my Alexandria office are friendly and chatty and serve me promptly with the range of bank notes I want. All together an easy and pleasant experience.
Good Morning,
Thank you for your wonderful feedback!
We’re delighted to be your preferred choice for travel money and that you enjoy our easy ordering, helpful reminders, and friendly service in branch.
Many Thanks
Megan
2 June 2026
Bought £300 worth of Turkish lira
10/10 , absolutely amazing service with amazing rates that I don’t mind paying little extra charge,still got better rate then Tesco travel money.
Good Morning,
Thank you for your fantastic feedback! We’re delighted you were happy with the service and competitive rates—it’s great to hear we could offer better value.
Many Thanks
Megan
2 June 2026
Bought £500 worth of Canadian dollars
Used click and collect a few glitches with the web site don’t know why so possibly not Hayes fault I am not tech savvy so maybe my problem. Managed though and further communication was good and in store collection was simple and straightforward and competitive rates given.
Good Afternoon,
Thank you for your feedback!
We’re sorry to hear you experienced a few website issues, but we’re glad everything worked out and that you found the communication helpful and collection simple and straightforward.
We appreciate your kind comments on our rates!
Many Thanks
Megan
2 June 2026
Bought £300 worth of US dollars
No problems this time, - good exchange rate, easy to buy and collect, and a good variety of different vale notes provided, not all large ones. I was pleased to see that the online site now warns that rates might differ online from inside Hays Travel shops as last time I bought I made the mistake of assuming the two rates would be similar. They weren't, so I ended up well out-of-pocket. OK this time.
Good Morning,
Thank you for your detailed feedback!
We’re pleased to hear everything went smoothly this time, from the competitive rate to the ease of ordering and collection. It’s great to know the note denominations suited your needs, and we appreciate your comments about the clearer pricing information online!
Kindest Regards
Megan
2 June 2026
Bought £200 worth of Euros
Good
Good Morning,
Thank you for your feedback! We’re glad you had a good experience purchasing currency with Hays Travel!
Many Thanks
Megan