Hays Travel are rated Excellent in 7,655 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 5 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,655
Today
Bought £350 worth of Euros
Arranged via app and picked up travel money from the Yate,Bristol branch, this morning. I found it very easy to do. The young man that served me was very helpful, friendly and pleasant. It was a pleasure for my first visit. I can definitely recommend and will return.
Thank you for your kind words Lesley and for taking the time to leave a review!
Many Thanks,
Chloe.
Today
Bought £600 worth of Euros
Excellent, polite service.
Thank you so much for your 5* review Andrew!
Many Thanks,
Chloe.
Yesterday
Bought £300 worth of Euros
Plymstock store, advertising euro at 1-14 went in told it was 1-10 when asked said that’s only when you buy £500plus,”click collect was able to buy at 1-14, the same store rung to say they had my order, when I asked them about the difference, to which was told “oh we can match it”
How many other folks have they charged at lower rate WHEN THEY KNOW THEY CAN OFFER THE HIGHER RATE not good service
Good Afternoon Steve,
Thank you for sharing your experience, and we’re sorry for the confusion and frustration caused by the difference between the advertised rate and the rate you were initially offered in store.
We’re taking your feedback seriously and will raise this with the relevant team.
Many Thanks,
Chloe.
15 August 2026
Bought £1,000 worth of Euros
Always cheerful polite and friendly it's a pleasure to visit Hays travel shop
Hi
Thank you for taking the time to leave a review .
Vanessa
15 August 2026
Bought Euros
Hays Travel is my first port of call nowadays for currency as the process is so straightforward and collection from Milngavie is always a very friendly experience.
Thank you Iain for your review and feedback
Vanessa
15 August 2026
Bought £600 worth of Euros
Ordered euros online - very good rate. Collected from my local Hays branch. The process couldn't have been easier and it was helpful to be able to choose a collection date.
Thank you for your 5 Star review Pauline
Have a great holiday
Vanessa
15 August 2026
Bought £300 worth of Euros
I went to collect my pre ordered Euros, apparently my disabled bus pass with my photo on is not sufficient for Hays travel, even tho it is sufficient to show when voting in general elections. She said she would allow it just this once, good because that's the last time i will order Euros with Hays Travel.
Good Afternoon Anthony,
I am sorry to hear about this and we're sorry that this experience has left you feeling that you won’t use Hays Travel again.
We appreciate you bringing this to our attention and will ensure your feedback is passed on to the relevant team.
Many Thanks,
Chloe.
15 August 2026
Bought £200 worth of Euros
I won't leave a branch name or reply by email because this probably happens to all of your branches nationwide......
Those BIG attractive rates advertised on the posters outside your travel agent branches. Only to get burnt inside by upto 6 percent reduction on your exchange. All because I didnt realise that rate was based on a minimum purchase amount that you had to buy on...... because I didnt see that small print on the poster buried beneath those big chunky words, plus the cashier fails to tell you this when dealing out the currency (are they trained to ommit this crucial detail?)... With failing eyesight and ain't got time to go thru all of your T&C's... cos I got a hundred other things to do... I feel like I was tricked....
Good Afternoon Billy,
Thank you for taking the time to leave your review. I will ensure to pass on your comments/feedback to the relevant team.
Many Thanks,
Chloe.
14 August 2026
Bought £100 worth of Danish kroner
Excellent service from ordering online to collection. Rob, Ashington branch, was very friendly & polite. Will definitely be using Hayes money services again. Keep up the good work.
Hi Janice
Thank you for taking the time to leave a review
Vanessa
14 August 2026
Bought £1,250 worth of Euros
Ordered online from Birtley. The whole process was easy and the staff were brilliant keeping me informed all the way 10/10
Hi John
Thank you for your 5 Star Review , have a fab holiday
Vanessa
14 August 2026
Bought £1,750 worth of Euros
Ordering process easy and collection worked well with the note denominations we asked for.
Thank you for your review Jeanette
Have a great holiday
Vanessa
14 August 2026
Bought travel money
Ordering and collecting my currency was a smooth quick process both online and in collecting from a polite member if staff Rob at Hays travel Ashington
Thank you so much Dorothy for your review
Kind Regards Vanessa
14 August 2026
Bought travel money
My visit was as straight forward and I got a good morning wich is always nice.
Thank you for your review
Vanessa
14 August 2026
Ordered a currency card
brought euro,s on line went to shop they stated not on card cash
Thank you for your feedback Michael
Vanessa
14 August 2026
Bought £500 worth of Euros
Very easy site to use and very competitive prices
Thank you for your review Gill
Vanessa