Hays Travel are rated Excellent in 7,339 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,339
Yesterday
Bought £301 worth of Euros
So easy to get my euros. Doesn't seem to be a minimum amount on orders like other places. Staff are always very friendly, no hassle, just order and collect! What more do you want?
Hi Vera
Thank you for your fantastic feedback. We’re so pleased to hear that you found the process quick and hassle-free, and that our team’s friendly service made your experience even better.
We always aim to make ordering and collecting travel money as easy and convenient as possible, so it’s wonderful to know we delivered that for you. We truly appreciate your support and look forward to helping you again in the future.
kind regards
Gabrielle
Yesterday
Bought £200 worth of Euros
Very friendly and helpful service at Hays in West Bridgford Nottingham.
Easy ordering and payment for travel money.
Always there to answer any questions or queries.
Hi Pamela
Thank you for your wonderful feedback. We’re delighted to hear you found the service at our West Bridgford branch friendly and helpful. It’s great to know the ordering and payment process was easy for you, and that our team could assist with any questions along the way.
We really appreciate your support and look forward to helping you again on your future travels.
kind regards
Gabrielle
20 May 2026
Bought £500 worth of Euros
Order £500 Euro for pick up, on arrival they said they didn't have many euros left (they didn't even think they had 500 for me)and they had to give me 230 euros in 5's.
Personally I think when money is order & paid for it should be sat aside
Good Afternoon Gail
I am sorry to hear the issues you have encountered and can understand your frustration
please can you email further information to online.support@hays-travel.co.uk so we can advise accordingly
kind regards
- Gabrielle
20 May 2026
Bought £150 worth of Euros
Excellent service for a small transaction . Very helpful gentleman who sold your services very well.
Thank you for your kind feedback David . We’re delighted to hear you were pleased with the service you received. We look forward to assisting you again in the future.
- Gabrielle
20 May 2026
Bought £300 worth of Euros
As soon as I entered hays travel in preston staff greeted me with a smile and a hello,from ordering money online to going to pick it up the whole process was so quick and easy,I would definitely use hays travel again.
Hi Linda .
Thank you for your lovely feedback. We’re so pleased to hear that you found the whole process quick and easy, from ordering online to collecting your Euros in store.
Our Preston team will be delighted to know their warm welcome and service made such a positive impression. We truly appreciate your support and look forward to helping you again in the future.
- Gabrielle
20 May 2026
Bought £200 worth of Euros
Always friendly and helpful
Hi Norman
thank you very much , we hope to see you again soon
- Gabrielle
19 May 2026
Bought £200 worth of US dollars
I ordered my travel money on line and picked it up from our local Hayes. Very straightforward and the people in the Travel agency were helpful and friendly.
Good Morning Susan,
Thank you for your kind feedback! We’re pleased you found the process straightforward and that our team were helpful and friendly.
Many Thanks
Megan
19 May 2026
Bought £600 worth of Euros
Excellent service, great staff and decent rates.
Hi Pauline,
Thank you for your kind feedback!
We’re delighted you enjoyed the excellent service, great staff and competitive rates we offer at Hays Travel!
Kind Regards
Megan
19 May 2026
Bought £265 worth of Euros
Ordered euros then received phone call to say I could collect earlier if suited
Excellent service no more Tesco travel money Hays was much easier thank you Brian
Hi Brian,
Thank you for your great feedback!
We’re delighted you found our service flexible and easy to use—it’s wonderful to hear the team could help arrange an earlier collection.
Many Thanks
Megan
19 May 2026
Bought £200 worth of Euros
Easy on line ordering, quick advice of (immediate) availability and very friendly in-store staff throughout.
Good Afternoon,
Thank you for your kind feedback! We’re delighted you found the online process easy and enjoyed quick updates and friendly in-store service.
Many Thanks
Megan
18 May 2026
Bought Euros
2nd best rate online for Euros but the better rate by a rival proved illusory as purchase could not be completed online due to a technical post code recognition problem. So de facto the best rate online, convenient pick up location and my cash was waiting from me when I picked it up from a friendly member of Hay’s staff.
Good Afternoon Frank,
Thank you for your 5 star review.
I am glad you have had a good experience when collecting exchange money in one of our branches.
Many Thanks,
Lucy
18 May 2026
Bought Euros
Competitive exchange rate: very rapid reply to order and picked up same day after phone call to say euros ready.
Good Afternoon Jon,
Thank you for your 5 star review.
I am glad you have had a good experience in one of our branches collecting exchange money.
Kind regards,
Lucy
18 May 2026
Bought £200 worth of Euros
I've been to hays travel a few times and every time the staff are always polite and very helpful and friendly
Good Afternoon Michelle,
Thank you for your 5 star review.
I am glad you have had a good experience in one our branches.
Many thanks,
Lucy
18 May 2026
Bought £800 worth of Euros
Excellent, efficient service!
Good Afternoon Anne,
Thank you for your review, I am glad you have had a good experience in one of our branches.
Kind regards,
Lucy
17 May 2026
Bought Euros
It was excellent being able to reserve Euros online at a good rate for same day local collection.
Slightly concerning was the online closing message "Your transaction may not be completed successfully." I hate when I occasionally see messages like that after paying(?) for something - have I bought Euros or not?!
But fairly straightforwardly resolved by a quick call to the branch (transaction was fine, no idea what the issue was.) All good, minor glitch only, would definitely use again.
Thank you for your kind review and feedback will be sure to feedback it back to the team
Kind Regards Vanessa