Hays Travel are rated Excellent in 7,148 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 23 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,148
Yesterday
Bought travel money
Easy to order, good rate. Easy to collect
Yesterday
Bought £450 worth of US dollars
Really helpful and lovely to speak too
Yesterday
Bought £1,000 worth of Euros
Very easy and straightforward for foreign money. The staff were excellent.
12 March 2026
Bought £1,500 worth of Euros
Excellent service quick and friendly
Good Afternoon, Robert
Thank you for your kind feedback. We're delighted to hear you received excellent, quick and friendly service. We really appreciate your support and look forward to seeing you again.
Kind Regards
Shauna
12 March 2026
Bought £400 worth of Euros
Ordered online, good price. Collected within an hour. Perfect.
Good Afternoon, Mike
Thank you for writing us a review, your feedback is greatly appreciated.
Kind Regards
Shauna
11 March 2026
Bought £1,000 worth of Euros
Excellent service this morning by Lauren (Deal, Kent office). Professional & helpful, a credit to Hays Travel.
Good Afternoon, Claire
Thank you for your kind feedback. We're delighted to hear Lauren at our Deal, Kent branch provided excellent service. We'll be sure to pass on your lovely comments.
Kind Regards
Shauna
11 March 2026
Bought £500 worth of Thai baht
Very easy to buy our currency online and then collect from Swansea city centre store
Mark was very helpful
Thank you
Good Afternoon, Donna
Thank you for your lovely review. We're glad the online ordering and collection from our Swansea city centre store was easy for you. It's wonderful to hear that Mark was so helpful – we’ll make sure your feedback is shared with him. Thank you again for choosing us.
Kind Regards
Shauna
11 March 2026
Bought £200 worth of Euros
Ordered currency online for collection on Hays Travel website, after putting in card details and clicking pay now got an error message to contact Administrator so completed process again with same error message result. Contacted Hays travel who told me two orders had gone through but to get a refund for one order would be between 3 - 5 days. !! Not good - especially as there was an obvious problem with the website payment system that no one seemed to be concerned about.
Good Afternoon, Gary
Thank you for bringing this to our attention. We’re sorry to hear about the issue you experienced while placing your order online and the inconvenience caused by the duplicate transaction. This is certainly not the experience we aim to provide. Our team is continuously working to ensure the website runs smoothly, and your feedback will be shared with the relevant team.
Kind Regards
Shauna
10 March 2026
Bought £300 worth of US dollars
Great service as always from Hays Staff in Regents Way Hamilton. Ordered online and collected that day, lovely staff.
Good Afternoon, Jim
Thank you for your kind feedback. We’re delighted to hear that you continue to receive great service from our team at Regents Way, Hamilton. It’s wonderful to know the online ordering and same-day collection worked well for you, and that our staff made your visit a pleasant one. We truly appreciate your continued support.
Kind Regards
Shauna
10 March 2026
Bought £500 worth of Euros
Very quick and easy online service and Euros ready for collection more or less straight away plus staff in store are always excellent
Good Afternoon, James
Thank you for your kind feedback. We’re delighted to hear that you found our online service quick and convenient, and that our in-store team provided excellent support. We truly appreciate your custom and look forward to seeing you again soon.
Kind Regards
Shauna
9 March 2026
Bought £442 worth of Euros
Easily purchased Euros on line with a debit card and collected currency the same day from my local Hays branch. The exchange rate was better than an over-the-counter purchase and a little better than othe local stores. Hays staff are always friendly and helpful.
Good Afternoon Geoffrey
Glad you have had a good experience and i hope you have a great holiday !! .
Many Thanks Vanessa
9 March 2026
Bought £300 worth of Euros
Smooth from ordering online to going into the shop and picking them up, will use them again
Good Afternoon Steve
Thank you for your kind review.
Have a good holiday when you go
Many Thanks Vanessa
9 March 2026
Bought £350 worth of Euros
Excellent service, travel hays gives a very good exchange rate. Very helpful, highly recommend.
Hi Karen
Thank you so much for your feedback its good to hear !
Have a great day
Vanessa
8 March 2026
Bought £1,500 worth of Euros
Very helpful
Good Afternoon,
Thank you for your review! We're pleased to hear you found the service helpful. We really appreciate your feedback and hope to assist you again soon.
Kindest Regards
Megan
8 March 2026
Bought £400 worth of Euros
Always an excellent service with friendly staff.
Good Afternoon,
Thank you for your kind review! We're delighted to hear you always receive excellent service and that our team are friendly and welcoming. We really appreciate your continued support.
Kindest Regards
Megan