Hays Travel are rated Excellent in 6,993 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 6,993
28 November 2025
Bought £2,000 worth of Japanese yen
Prompt and precise, great customer service. Also fab when returning unused currency. Great team at Ryde branch, always give me the best attention
Good Morning Wendy,
Thank you for your 5* review!
We are very happy to hear of the great service you have received at the Ryde branch & we thank you for your custom!
Many Thanks
Megan
27 November 2025
Ordered a currency card
I went to the Netherlands last week and found using the Hayes card easy to use. It gives you peace of mind knowing how much is left on the card and it is easy to top up from your bank.
Good Afternoon,
Thank you for your great review!
We are very happy to hear you found your money travel card useful for your trip away and the peace of mind it brought you.
Many Thanks
Megan
26 November 2025
Sold 430 Euros
I wasn’t informed that £300 was the limit to buy back same rate we bought euros at.
Good Afternoon,
Thank you for your feedback, and we’re sorry to hear about the misunderstanding regarding the £300 buy-back limit.
All terms and conditions regarding the buy back guarantee can be found on your receipt and the Hays Travel website.
We are sorry for any inconvenience caused by this.
Many Thanks
Megan
26 November 2025
Bought £650 worth of Euros
We always use Hays travel. They call to confirm your order, staff are always polite and friendly. Never had any problems collecting our holiday money. Convenient and easy to use service.
Good Afternoon,
Thank you for your wonderful review!
We’re delighted to hear you always choose Hays Travel and appreciate the polite, friendly service.
It’s great to know the ordering and collection process is always smooth for you!
Many Thanks
Megan
26 November 2025
Bought £300 worth of Euros
Always quick and efficient
Good Afternoon,
Thank you for your review!
We're glad you found the service quick and efficient!
Many Thanks
Megan
25 November 2025
Bought £500 worth of US dollars
Excellent service once again , great currency rate
Good Afternoon,
Thank you for your kind review!
We’re glad the branch provided great service and competitive rates each time!
Many Thanks
Megan
25 November 2025
Bought £500 worth of Euros
Always 5 stars at Cramlington store Lisa and all her staff are a credit to Hays Travel
Good Afternoon,
Thank you so much for your lovely feedback!
The team at our Cramlington store will be delighted to hear your kind words.
We really appreciate your continued support!
Many Thanks
Megan
24 November 2025
Bought £1 worth of Turkish lira
I went in to the Northwich store to collect my travel money, there were 2 assistants both dealing with customers. I was not greeted or asked why i was there. I waited 5 mins then said excuse me I can see you are busy but is there anyone dealing with travel money, I was told there was just the 2 of them and she would be a few minutes. I said that's fine I was on my lunch and would call back. I went back in an hour later and they were still with other customers. I stood and waited a few more minutes, still no one spoke or acknowledged me, I left. I bought my travel money from elsewhere. A simple "hi can I help?" would have made a big difference rather than just being ignored!
Good afternoon,
Thank you for taking the time to share your experience. We sincerely apologise for the way you were treated during your visit to our Northwich store. We completely understand how frustrating it must have been to feel overlooked, and your feedback highlights an area where we need to improve. We will be addressing this with our team to ensure all customers are greeted promptly and feel valued, even during busy periods. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
Kindest regards,
Jessica.
24 November 2025
Bought £400 worth of Hungarian forints
Fast and efficient service. Ordered one day, collected and paid for it the next.
Good Afternoon,
Thank you for your feedback! We’re delighted you found the branch's service fast and efficient. Enjoy your trip!
Many Thanks
Megan
24 November 2025
Bought US dollars
Ordered some USD. Was contacted the day after and I asked if I could get it in a very specific denominations, which was done. Very helpful.
Good Afternoon,
Thank you for your review! We’re glad the branch could provide the specific denominations you needed.
Many Thanks
Megan
23 November 2025
Bought US dollars
Excellent first class service. Very knowledgeable, skilled, professional and friendly. ***** star Highly recommended. Always goes the extra mile !
Hi David,
Thank you so much for your wonderful review! We’re glad you had a great experience, and we truly appreciate your recommendation. Always happy to help!
Many Thanks
Megan
23 November 2025
Bought travel money
The lady who delt with me was nice and very helpfull
Good afternoon,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to assist you. We truly appreciate your support and look forward to helping you again in the future.
Kindest regards,
Jessica.
23 November 2025
Bought £300 worth of Australian dollars
Accessed online, where I was given the opportunity to fill in my currency requirements and date of collection.. provided my details.. NEVER heard another thing from them..
Good afternoon,
Thank you for sharing your feedback. We sincerely apologise for the lack of communication regarding your currency order and understand how frustrating that must have been. Your comments are very important to us and will help us improve our online ordering process to ensure timely updates and a smoother experience for all our customers. We appreciate your patience and hope to provide you with a much better experience in the future.
Kindest regards,
Jessica.
23 November 2025
Bought £50 worth of Swedish kronor
Ordered currency on line, went in next day to collect and currency was not there, the assistant said she tried to phone but did not get through. I reordered and collected next day. The assistant did not seem bothered. The assistant in the office always said good morning and goodbye.
Good afternoon,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience with your initial currency order and any frustration it may have caused. We are glad to hear that your reorder was successfully collected and appreciate your feedback regarding our team’s attentiveness. Your comments will help us ensure that every interaction is as seamless and welcoming as possible.
Kindest regards,
Jessica.
23 November 2025
Ordered a currency card
Hays made it so easy, straightforward and secure by using the Hays money travel card. Such a relief to be able to carry money in a secure way. I found going into the shop more helpful than going in line or speaking to someone on the helpline.
Good afternoon,
Thank you for sharing your experience! We’re thrilled to hear that using the Hays Money Travel Card made your trip easier, straightforward, and secure. It’s great to know that visiting the shop was helpful and convenient for you. We truly appreciate your feedback and look forward to assisting you again in the future.
Kindest regards,
Jessica.