Hays Travel are rated Excellent in 7,391 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 16 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,391
Yesterday
Bought £300 worth of Turkish lira
10/10 , absolutely amazing service with amazing rates that I don’t mind paying little extra charge,still got better rate then Tesco travel money.
Good Morning,
Thank you for your fantastic feedback! We’re delighted you were happy with the service and competitive rates—it’s great to hear we could offer better value.
Many Thanks
Megan
Yesterday
Bought £500 worth of Canadian dollars
Used click and collect a few glitches with the web site don’t know why so possibly not Hayes fault I am not tech savvy so maybe my problem. Managed though and further communication was good and in store collection was simple and straightforward and competitive rates given.
Good Afternoon,
Thank you for your feedback!
We’re sorry to hear you experienced a few website issues, but we’re glad everything worked out and that you found the communication helpful and collection simple and straightforward.
We appreciate your kind comments on our rates!
Many Thanks
Megan
Yesterday
Bought £300 worth of US dollars
No problems this time, - good exchange rate, easy to buy and collect, and a good variety of different vale notes provided, not all large ones. I was pleased to see that the online site now warns that rates might differ online from inside Hays Travel shops as last time I bought I made the mistake of assuming the two rates would be similar. They weren't, so I ended up well out-of-pocket. OK this time.
Good Morning,
Thank you for your detailed feedback!
We’re pleased to hear everything went smoothly this time, from the competitive rate to the ease of ordering and collection. It’s great to know the note denominations suited your needs, and we appreciate your comments about the clearer pricing information online!
Kindest Regards
Megan
Yesterday
Bought £200 worth of Euros
Good
Good Morning,
Thank you for your feedback! We’re glad you had a good experience purchasing currency with Hays Travel!
Many Thanks
Megan
Yesterday
Bought £207 worth of Norwegian kroner
Great service. Needed Norwegian Kroner, long delivery time from other suppliers but next day with Hays. Well done. Cara was excellent.
Hello Anne,
Thank you for your wonderful review. We're delighted that we could provide your Norwegian Kroner when you needed them and that our next-day delivery service met your expectations.
Cara will be especially pleased to hear your kind words. We pride ourselves on delivering excellent customer service, and it's great to know she made your experience a positive one.
Thank you for choosing Hays Travel. We look forward to helping you again in the future.
Bethany
1 June 2026
Bought £500 worth of Euros
Good rate, quick availability, will use again.
Hello Gordon,
Thank you for your review. We're pleased to hear that you were happy with our exchange rate and the quick availability of your Euros.
We appreciate your feedback and are delighted to know that you would use our service again. We look forward to helping you with your travel money needs in the future.
Bethany
1 June 2026
Bought £250 worth of Euros
I ordered Euros online for click and collect.
All very simple and easy - collected from local Hays branch later same day.
No fuss - efficient and friendly staff. Great rate of exchange and good service.
Hello Linda,
Thank you for your fantastic review. We're delighted to hear that you found our online click and collect service simple and easy to use, and that you were able to collect your Euros from your local branch the same day.
It's great to know that our team provided efficient and friendly service, and that you were pleased with the exchange rate. We really appreciate your feedback and look forward to helping you with your travel money needs again in the future.
Bethany
1 June 2026
Bought £400 worth of Euros
Can never fault these..there always happy to help.and makes a difference when u can actually talk to a person.. and there always knowledgeable
Hello Liz,
Thank you for your lovely 5* review.
Providing friendly, knowledgeable service and being available to help in person are things we take great pride in, so it's wonderful to know this has made a difference to you. We truly appreciate your continued support and look forward to helping you again with your travel money needs in the future.
Bethany
1 June 2026
Bought £800 worth of Euros
Excellent service staff very helpful and efficient.
Hello Betty,
Thank you for your review. We're delighted to hear that you received excellent service from our team.
Providing helpful and efficient service is always our goal, so it's wonderful to know that your experience reflected this. We appreciate your feedback and look forward to assisting you again in the future.
Bethany
31 May 2026
Bought £300 worth of Euros
Ordered money online night before.
Was all ready for collection the next day. Hassle free. Great service
Hello Jayne,
Thank you for your great review. We're pleased to hear that your online order was ready for collection the next day and that the process was hassle-free.
It's wonderful to know that you were happy with the service you received. We appreciate your feedback and look forward to helping you with your travel money needs again in the future.
Bethany
31 May 2026
Bought £1,011 worth of Euros
great service from start to finish cant fault them
Hello Justin,
Thank you for your fantastic review. We're delighted to hear that you received great service from start to finish.
Your kind words mean a lot to our team, and we're pleased that everything met your expectations. We appreciate your feedback and look forward to assisting you again with your travel money needs in the future.
Bethany
31 May 2026
Bought £1,100 worth of Turkish lira
Ordered some money on online and then I rang the store and spoke to Kimberly she was very polite and professional and checked they had more Turkish lira in stock she let me know they did so I said I will be round to the store tomorrow and collect mine and I paid for another £600 worth it did take time to count out however she was very patient and definitely recommend the store in Denton to my family and friends
Hello Donna,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Kimberly was able to assist you with your Turkish Lira order and that she provided polite, professional, and helpful service throughout.
It's great to know that arranging your currency was straightforward and that you were happy with the service you received in our Denton branch. Thank you for your patience during the cash count, and that you would recommend us to your family and friends—it really means a lot to us.
We look forward to helping you again with your future travel money needs.
Bethany
30 May 2026
Bought £500 worth of Euros
Used Hays Travel many times and also found them to have a good exchange rate and friendly staff.
Hello Julia,
Thank you for your continued support and for taking the time to leave a review.
We're delighted to hear that you've chosen Hays Travel many times and have consistently found our exchange rates competitive and our staff friendly and helpful. Your loyalty means a great deal to us.
We look forward to assisting you with your travel money needs again in the future.
Bethany
30 May 2026
Bought £300 worth of Euros
Second time using click and collect at Aberdeen store. It was so easy and staff were extremely helpful and cheery .Will definitely use again.
Hello jane,
Thank you for your lovely review and for choosing our click and collect service again.
We're delighted to hear that you found the process easy and that the team at our Aberdeen branch were helpful and cheerful during your visit. Providing friendly and efficient service is something we take great pride in.
We really appreciate your continued support and look forward to welcoming you back again soon.
Bethany
30 May 2026
Bought £750 worth of Canadian dollars
Picked up ordered online currency today from Teignmouth branch. Graham was very helpful and friendly.
Hello,
Thank you for your lovely review.
We're delighted to hear that your online order was ready for collection and that Graham at our Teignmouth branch provided helpful and friendly service.
We really appreciate your feedback and hope you have a fantastic trip. We look forward to assisting you again in the future.
Bethany