Hays Travel reviews

Got there we was seen straight away they are lovely staff

Ordered currency and went to pick it up. Arrived at the Westcroft store in Milton Keynes at 5:10pm and was told that the exchange counter closes at 5pm. Unfortunately I couldn’t find anything on the Hays emails or online that states it closes 30 minutes earlier than the shop closing time. Then when picking up the Swiss Francs the next day, they only had 50’s and 20’s. I asked for some smaller currency, but the lady said that’s all they had. It would have been nice for some smaller currency.

Collecting my euro order, really friend customer service. Will certainly recommend and use you again

Done a Click and collect order for currency, when I went to collect there were two members of staff. One on the phone, one in the currency booth, as I approached the booth she came out and said there’s only one que so you’ll need to wait til I am finished. Then went and sat at a desk with a customer and started to book a holiday with them! I found this extremely rude, I had already booked an paid for currency, I was simply collecting, by chance I only waited 10 minutes for the lady to finish up on the phone, but had they also been booking a holiday was I just expected to wait 30 minutes, an hour ?? Seems pointless even doing click and collect if that’s the case!

After talking to the lady at Hays Travel, I found Hays travel money on line and ordered it from there. The lady at my local travel agency had told me how to do the order. It was easy. I ordered the money and collected it from my Hays travel shop. I would recommend Hayes travel for booking holidays and travel money.

Great service and good rate on the Euro, within a short time of ordering online I received a message to say my euro’s was ready to collect.

Great customer service in store.

Ordered Euros on line at a very competitive exchange rate and collected from the Stirling branch.

Very helpful and friendly staff in store.

I ordered 300 euros online and within a few minutes was able to collect.

All very welcoming and polite at Hays.

Ordered online picked up the same day no waiting unlike other others great service and great rates of exchange ( euros ).

Excellent service ordered euros and collected the same day very pleasant assistant at the exchange desk.

Ordered on line a evening, pick up next day

Excellent service

I walked into my local Hays Travel (in Sheringham, Norfolk) to collect some Euros I'd ordered online.

I left with the Euros, a travel money card as well as cash (that I'd never heard of before), and following a really helpful chat with another member of staff, they are looking into a no-fly holiday to Malta for me as well.

What an amazing team! So helpful and understanding, explained everything so well.

Thank you.

Efficient service,polite staff,excellent communication. Always had good service.

Ordered and collected the currency easily and it was a very good exchange rate.