Hays Travel are rated Excellent in 7,861 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 10 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,861
Today
Bought Euros
Easy to order and collect.
Competitive rates.
Go to High Street shop for Euros.
Thank you so much for taking the time to leave a review Peter.
I hope you have a great holiday and enjoy every minute.
Kind regards
Natalie
Yesterday
Bought £500 worth of Euros
First time using Hays Money and found it to be very competitive for Euros . Picked up money at Kirkby
store and was impressed with the service I received from the plesent
and smart staff.
Thank you.
Thank you so much for your lovely feedback for the staff at the Kirkby store, it's lovely to hear.
I hope you have a brilliant holiday John.
Kind regards
Natalie
Yesterday
Bought £230 worth of Euros
Ordered some Euros and received an email almost instantly that my order was ready.
I was given 20s, 10s and a couple of 5 euro notes, perfect, just what I wanted!
Thank you for your review Graham and for your order to be ready almost instantly, is brilliant to hear.
I hope you have a wonderful holiday.
Kind regards
Natalie
Yesterday
Bought US dollars
Online purchase of USD was straightforward and collection at branch was easy. Jared at Hays Ryde was most helpful and professional.
Thank you for the wonderful feedback for Jared in the Ryde branch Antony.
I hope you have an amazing holiday.
Kind regards
Natalie
Yesterday
Bought Euros
Excellent service well manned staff
Thank you for you wonderful feedback for the staff Graham.
I hope you enjoy every moment of your holiday.
Kind regards
Natalie
Yesterday
Bought £130 worth of Australian dollars
Quick and easy currency collection
I hope you have the most amazing time in Australia Jerry and thank you for taking the time to leave a review.
Kindest regards
Natalie
Yesterday
Bought £500 worth of Euros
I used the click and collect service for holiday cash. Really easy to order and an excellent rate. Really friendly staff in our local branch. I will definitely use again.
Thank you for your kind words regarding the service received Caroline.
I hope you have a wonderful holiday and thank you for taking the time to leave a review.
Kindest regards
Natalie
Yesterday
Bought £114 worth of US dollars
Ordered just over one hundred pounds worth of Dollars online for my wife to pick up. The cashier would not allow her to have it despite providing all of the criteria for collection. Because I had ordered it with my virtual card she would not accept that even though my wife could provide the number. I then had to have time off work to go in myself with my wife to pick it up. Absolutely ridiculous for a mere 150 dollars. I will not use Hays again.
Good Afternoon Shaun,
I am sorry to hear about your experience and understand how frustrating it must have been to make a journey to collect your order especially when you had expected the collection process to be straightforward.
Our collection procedures are in place to protect our customers and prevent transactions from being collected by someone who is not authorised to do so. We appreciate that, in this case the requirements caused significant inconvenience and I am sorry for the frustration this caused.
We appreciate your feedback and will share your comments with the relevant team as we continually review how we can make our collection process as clear and convenient as possible.
We hope you’ll consider giving us another opportunity to provide you with the level of service we aim to deliver.
Many Thanks,
Chloe.
Yesterday
Bought £602 worth of Euros
Used the click and collect to pick up euros, ordered in morning online with easy to use site,ready in afternoon. Friendly helpful,customer service, with a recommended place to visit on my trip.
Thank you Fiona for your 5 Star review
Kind Regards Vanessa
Yesterday
Bought Euros
Excellent fast and professional service with a friendly welcome and huge smiles
Thank you Sue for your review .
Vanessa
16 September 2026
Bought £300 worth of Canadian dollars
Good rate and fuss free collection. However, i would question the denominations of notes when for holiday money we were given 100$ notes and apparently nothing else available in store. Getting cash was for small shops, tips etc. and so 100$ notes are pointless for this. Either allow customers to select denominations as part of the order or have sufficient stock of notes in store as based on this experience not sure I’d order from you again.
Good Afternoon Andy,
Thank you for taking the time to leave a review.
I am sorry that the option to select denominations what not available to you.
I will be sure to pass these comments onto the branch so we can continue to improve this as we take all feedback seriously when it comes to our customers.
Please can you advise which branch this was and forward the details to online.support@hays-travel.co.uk
Many Thanks,
Chloe.
16 September 2026
Bought £1,750 worth of Euros
I had ordered travel money i pick up in the shop on 16/09/2026 the level of service was 100% from all the staff as i was dealing with adele was spot on
Hi Raymond
Thank you for your 5 Star review , have great holiday !
Vanessa
16 September 2026
Bought £100 worth of US dollars
Best rate and Josh kindly gave my money in the denomination I preferred
Thank you for your 5 Star review.
Vanessa
16 September 2026
Bought £300 worth of Euros
Staff at the Sandbach are friendly and professional, where nothing is too much trouble.
It is a pleasure to pop in
Thank you xx
Hi Jenny
Thank you for taking the time to leave a 5 Star review .
Kind Regards Vanessa
16 September 2026
Bought £800 worth of Euros
Great experience. Order on line as such a good rate. Pick up at local branch. Foreign Exchange
Assistant is so efficient and polite. Will always use the Wimborne Branch.
Hi Christine
Thank you for taking the time to leave a 5 Star Review , have a brilliant holiday .
Vanessa