Hays Travel are rated Excellent in 7,427 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 9 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,427
Today
Bought £450 worth of Euros
Ordered currency on line and picked it up a couple of days later in the Shrewsbury store.
Good competitive rate and the staff member that served me was very efficient and friendly.
Hello Carol,
Thank you for your wonderful review. We're delighted to hear that you found our online ordering process straightforward and that you were able to collect your currency with ease.
It's great to know that you were happy with our competitive exchange rate and that the team member in our Shrewsbury branch provided efficient and friendly service.
Thank you for choosing us for your travel money, and we hope you have a fantastic trip. We look forward to welcoming you back in the future.
Bethany
Yesterday
Bought £802 worth of Euros
Ordered Euros on-line but you have taken away the click & collect option to pay cash. Why?
Your staff are great, helpful & friendly, you offer great holidays but don't discriminate against those who still prefer cash. Please reinstate the full click & collect service.
Hello Robin,
Thank you for taking the time to leave your feedback and for your kind comments about our staff and service.
We’re pleased to hear you continue to find our team helpful and friendly, and that you value booking your holidays with us.
We’re sorry for any disappointment caused regarding the current click & collect payment options. We appreciate that customers have different preferences when it comes to paying for travel money, including cash, and we understand your concerns. We did remove the option to pay with cash after a process review.
Thank you again for your comments and for choosing us for your Euros. We hope to welcome you back again in the future.
Bethany
Yesterday
Bought Euros
Very happy. Always nice and easy to buy our Euros from they guys.
Hello Paula,
Thank you for your lovely review. We're delighted to hear that you find it nice and easy to buy your Euros from us.
We really appreciate your continued support and look forward to helping you again with your travel money in the future.
Bethany
Yesterday
Bought £350 worth of Canadian dollars
Currency order went well with a good rate and short order time. Also quick and efficient service in store
Hello Richard,
Thank you for your lovely review.
We’re pleased to hear that your order for Canadian dollars went smoothly, that you were happy with the exchange rate and turnaround time, and that you received quick and efficient service in store.
We really appreciate your feedback and hope to see you again for your future travel money needs.
Bethany
Yesterday
Bought £603 worth of Euros
Very nice pleasant casher made me and my wife very welcome
Hello Graham,
Thank you for your lovely review, Graham.
We’re delighted to hear that you and your wife felt very welcome and that our colleague provided such a pleasant service. We’ll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to see you again soon for your future travel money needs.
Bethany
Yesterday
Bought Euros
Booked online and was advised when money was ready for collection.
Hello Peter,
Thank you for your review.
We’re pleased to hear that you found our online booking process convenient and that you were kept informed when your currency was ready for collection.
We really appreciate your feedback and hope to see you again for your future travel money needs.
Bethany
Yesterday
Bought travel money
Service and staff are both excellent.
Paul in Prescot Rd branch was so efficient and pleasant.
Hello David,
Thank you for your kind review.
We’re delighted to hear that you received excellent service and that the team in our Prescot Road branch made such a positive impression.
We really appreciate your feedback and look forward to welcoming you again soon.
Bethany
Yesterday
Bought Euros
Excellent service, competitive rates and delivered as promised.
Hello Steve,
Thank you for your great review.
We’re delighted to hear that you were happy with our service, competitive rates, and that everything was delivered as promised.
We really appreciate your feedback and look forward to helping you again with your future travel money needs.
Bethany
9 June 2026
Bought £604 worth of Euros
Ordered £600 .oo for euros and got a good rate ,ordered on line and collected the next day a great service and the staff were excellent.Will definitely do it again when I need to exchange currency.
Hello Peter,
Thank you for your lovely review.
We’re delighted to hear that you were happy with the exchange rate and found our online ordering and next-day collection service so convenient. It’s also great to know that the team provided excellent service during your visit.
We really appreciate your kind feedback and look forward to helping you again whenever you need to exchange currency in the future.
Bethany
9 June 2026
Bought £200 worth of Euros
good rates, had email that currency ready to collect but staff member was dealing with a holiday booking and I was asked to come back later …..I couldn’t come back so she did help me which was much appreciated.
Hi Lorraine
Thank you for your feedback. We're pleased to hear that you found our exchange rates competitive and that our team was ultimately able to assist you with collecting your Euros.
We apologise for the initial inconvenience and appreciate your patience while our colleague was assisting another customer. It's great to hear that they were able to help you despite the circumstances, and we'll be sure to share your kind comments with the team.
we hope to welcome you back again soon
kind regards
Gabrielle
9 June 2026
Bought Euros
Click and collect Euros at a competitive rate. Bank card used to pay for the currency does not have a number on so although I had an order number and ID needed to log on to the banking app and show card details. The WiFi in the shop was very poor and this took a while. Hays need to realise that increasingly cards don’t show their numbers for personal security and not accept payment by those that don’t. Alternatively they could take payment by Apple Pay or Google pay.
Hi Andy
Thank you for your review,
We are sorry to learn that collecting your order was made more difficult due to the card verification process and the poor WiFi connection in branch. We appreciate your comments regarding card security features and alternative payment methods such as Apple Pay and Google Pay. Customer feedback is invaluable in helping us improve our services, and we will ensure your suggestions are shared with the relevant team for consideration.
Thank you for bringing this to our attention, and we hope to welcome you back again in the future.
kindest regards
Gabrielle
9 June 2026
Bought £500 worth of Euros
Friendly and professional as always
Hi Stephanie
Thank you for your review , We are delighted to hear that you found our service friendly and professional, as always.
providing consistently high levels of customer service is something we take great pride in, and it's wonderful to know that your experience reflected this. We truly appreciate your continued support and look forward to assisting you again in the future.
kind regards
Gabrielle
9 June 2026
Bought £700 worth of US dollars
Very simple, straight forward experience.
Hi Malcolm
Thank you for your feedback. We're delighted to hear that you found the process simple and straightforward. Making it easy and convenient for our customers is always our goal, and it's great to know we delivered on that for you.
We appreciate your custom and look forward to helping you with your travel money needs again in the future.
Kind regards
Gabrielle
8 June 2026
Bought travel money
Hays Travel in Southsea were as ever brilliant. However, the change of policy by Hays requiring advance payment for foreign currency is not helpful. It resulted in a £13 charge by my credit card provider which would have been avoided if I had done the transaction in branch.
Hi Peter
Thank you for your feedback and for your kind words about our Southsea branch team. We're delighted to hear they provided you with excellent service.
We're sorry to learn that the advance payment requirement resulted in an unexpected charge from your credit card provider. We appreciate your comments and understand your frustration. Customer feedback like yours is invaluable, and we will ensure your concerns regarding the payment process are shared with the relevant team for review.
Thank you for bringing this to our attention, and we hope to assist you again with your future travel money needs
kind regards Gabrielle
8 June 2026
Bought US dollars
Excellent service as always.
Thank you for your kind feedback. We’re delighted to hear you were pleased with the service and appreciate your continued support. We look forward to assisting you again.