Hays Travel reviews

Hays Travel are rated Excellent in 7,535 reviews

Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.

Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.

  • Last reviewed 13 hours ago
  • 90% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 86.66% of reviews are rated 5 stars 87%
Great 3.50% of reviews are rated 4 stars 4%
Average 2.71% of reviews are rated 3 stars 3%
Poor 2.14% of reviews are rated 2 stars 2%
Bad 4.99% of reviews are rated 1 stars 5%
Reviews by day

Showing reviews 1-15 of 7,535

DA
David Armstrong

Yesterday

Bought £200 worth of Euros

Very professional.

Hays Travel replied

Hello David,

Thank you for your kind review. We're delighted to hear you found our service professional. Your feedback is greatly appreciated, and we look forward to welcoming you again soon.

Bethany

DA
David Arliss

Yesterday

Bought £500 worth of Euros

First time I have used the online service but after today it won't be the last. From initially logging on to actually collecting my euros took just over an hour. Great service and such friendly staff. Thank you Hays Travel

Hays Travel replied

Hi David,

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that your first experience using our online travel money service was so quick and straightforward. It's great to know our team made your collection experience a friendly and welcoming one. We really appreciate your kind words and look forward to helping you again the next time you need travel money. Have a fantastic trip!

Bethany

JA
Janet

Yesterday

Bought £1,043 worth of Euros

The staff at Hays Travel in Exmouth are always so helpful and friendly. I would highly recommend them

Hays Travel replied

Hello Janet,

Thank you for your wonderful review and recommendation. We're delighted to hear that our team in Exmouth consistently provides you with such helpful and friendly service. Your kind words mean a great deal to us, and we look forward to welcoming you back the next time you need travel money or help planning your travels.

Bethany

SC
Stephen Connell

Yesterday

Bought £1,130 worth of Euros

Excellent service easy to arrange click and collect, staff at Driffield store very friendly and excellent service

Hays Travel replied

Hello Stephen,

Thank you for your fantastic review. We're so pleased to hear that you found our Click & Collect service easy to use and that our team in Driffield provided such friendly and excellent service. We really appreciate your feedback and look forward to welcoming you back again soon.

Bethany

GE
Gerald

Yesterday

Bought £400 worth of Euros

Ordered cash on line. Very easy process with a great exchange rate. Picked money up from local branch making the whole process a very good experience. Would recommend.

Hays Travel replied

Hi Gerald,

Thank you for your wonderful review. We're delighted to hear that you found our online ordering process quick and easy, and that you were pleased with the exchange rate. We really appreciate your recommendation and look forward to helping you again in the future.

Bethany

CA
Carol

Yesterday

Bought travel money

Ordered online and collected from the store. One of the best online rates. Efficient service and friendly service.

Hays Travel replied

Hello Carol,

Thank you for your fantastic review. We're delighted to hear that you found our online ordering process easy to use and were pleased with our competitive exchange rates. It's also great to know that you received efficient and friendly service when collecting your order. We really appreciate your feedback and look forward to welcoming you again soon.

Bethany

MB
Martyn Billings

Yesterday

Bought £204 worth of Euros

Tried to collect currency yesterday and had ID and showed debit card on phone (as everything is on phone these days) but you demanded to see the physical debit card linked to the payment account. I also had the Lloyds app to show payment had been made but you insisted on seeing the physical card which I don’t carry any more due to it being in phone wallet. Staff said that this was stated on email I received but it didn’t say “physical“ card was required - just the original payment method which was the same card on my phone. So I have collected the currency today but wasted journey yesterday - any little extra gained in slightly higher rate with you was offset by petrol used. I think you should be clear in the email in future and say it has to be the “physical” card linked to the account used for purchase

Hays Travel replied

Hello Martyn,

Thank you for taking the time to share your feedback. We're sorry to hear about the inconvenience you experienced when collecting your travel money.

We understand how frustrating it must have been to make an unnecessary journey, particularly when you believed you had the required payment method available on your phone. Our identification and payment verification procedures are in place to help protect our customers and prevent fraud, but we appreciate your comments regarding the wording of our collection email.

Your suggestion to make it clearer that the physical payment card is required has been noted and will be shared with the relevant team for consideration. Thank you for bringing this to our attention, and we're pleased to hear you were able to collect your currency the following day. We hope you'll consider using our services again in the future.

Bethany

SJ
Stirling Johnstone

13 July 2026

Bought Euros

Excellent service. Have used Hays on a number of occasions. Competitive rates and quick turnaround.

Hays Travel replied

Good Afternoon,

Thank you for your continued support! We’re delighted you’ve had excellent service on each visit and that you’re happy with our competitive rates and quick turnaround.

Many Thanks

Megan

PE
Peter

13 July 2026

Bought travel money

Rate competitive, however the website doesn't work properly on mobile devices (gets stuck at the point of payment) and when ordered the money was delivered to the incorrect branch, then was treated like it was my error...

Hays Travel replied

Good Afternoon Peter,

Thank you for your feedback.

It is great to hear you find out rates competitive

We’re sorry the online process was frustrating for you. We’ll make sure your comments are shared with our team to help improve the online experience.

Many Thanks

Megan

PA
Paul

13 July 2026

Bought £204 worth of Euros

went into your store to buy Euros and was offered 1.11 for exchange rate

told to go on line and would get 1.15 + but have to go back to store to collect

what a waste of time

it feels like i am being made to jump through hoops just to get a descent product

Hays Travel replied

Good Afternoon Paul,

Thank you for your review.

We are very sorry to hear of the inconvenience you had faced when attempting to purchase currency with Hays Travel.

Please can you provide further information such as which branch this was in an email to online.support@hays-travel.co.uk

Many Thanks

Megan

SG
Steven Green

12 July 2026

Bought £504 worth of Euros

Use frequently to order Euros. Quick process and orders always ready the following day as booked. Exchange rate always great with the Sherborne branch a 10 minute walk away. All staff lovely and highly recommend.

Hays Travel replied

Thank you Steven for your 5 Star review

Vanessa

PE
Peter

11 July 2026

Bought travel money

Picked up our travel money today & got a pretty good deal on the exchange rate online, the staff at hays are always pleasant and friendly, I’ve booked our holidays through hays for years & never been disappointed, don’t think I could go anywhere else.

Hays Travel replied

Hi Peter

Thats good to hear thank you for your feedback

KInd Regards Vanessa

TD
Theresa Dinse

11 July 2026

Bought £683 worth of Euros

Click and collect is so useful. Staff are very pleasant.

Hays Travel replied

Hi Theresa

Thank you for taking the time to leave a 5 Star review

Vanessa

"M
"Piwi" Mpiwa

11 July 2026

Bought £200 worth of US dollars

Quick service

Hays Travel replied

Thank you for taking the time to leave a review

Vanessa

RI
RichardBlake

11 July 2026

Bought £315 worth of Euros

Ordered online, it was very easy to do. Went to pick up my euros the following day, as requested on the app I took my passport and card I had payed with. The gentleman who dealt with me was professional and friendly and I took very little time to obtain my euros, Brilliant service.

Hays Travel replied

Hi Richard

Thank you for your feedback .

Vanessa

Hays Travel

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