Hays Travel are rated Excellent in 7,154 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,154
15 March 2026
Bought £500 worth of Euros
Fantastic and helpful service
Good Afternoon Andrew
Thank you for your feedback .
Kind Regards Vanessa
14 March 2026
Bought £750 worth of Euros
Excellent
Hi Joyce
Thank you for your feedback.
Kind Regards Vanessa
14 March 2026
Bought £200 worth of Icelandic krona
I’ve ordered travel money twice from Hays as it was simpler and more flexible than other places I’d looked it. It’s easy to select what you need and to arrange either a collection or delivery. The staff are friendly and efficient.
Hi Deborah
Thank you very much for your feedback , and i hope you have a great holiday.
Kind Regards Vanessa
14 March 2026
Ordered a currency card
Professional service with the member of staff who dealt with us regarding money (Mel)
Good Afternoon
Thank you so much for your kind feedback .
Many Thanks Vanessa
14 March 2026
Bought £1,010 worth of Euros
Been into Wakefield excellent rate and young lady Mel a true credit to hays thanks so much 10 out of 10
Good Afternoon David
Thank you for your kind feedback.
Many Thanks Vanessa
14 March 2026
Bought £400 worth of Euros
Bought £400 of €’s easy online,just one blip but got over that and collected next day from cheerful and helpful staff
Hi Derek
Thank you glad to see you got sorted , thank you for your feedback .
Kind Regards Vanessa
13 March 2026
Bought travel money
Easy to order, good rate. Easy to collect
Hi Judith
Thank you for your review and have a good holiday !
Kind Regards Vanessa
13 March 2026
Bought £450 worth of US dollars
Really helpful and lovely to speak too
Hi Mel
Thank you so much for your kind review .
Many Thanks Vanessa
13 March 2026
Bought £1,000 worth of Euros
Very easy and straightforward for foreign money. The staff were excellent.
Hi Will
Pleased to hear you had a good experience , thank you for your review .
Kind Regards Vanessa
12 March 2026
Bought £1,500 worth of Euros
Excellent service quick and friendly
Good Afternoon, Robert
Thank you for your kind feedback. We're delighted to hear you received excellent, quick and friendly service. We really appreciate your support and look forward to seeing you again.
Kind Regards
Shauna
12 March 2026
Bought £400 worth of Euros
Ordered online, good price. Collected within an hour. Perfect.
Good Afternoon, Mike
Thank you for writing us a review, your feedback is greatly appreciated.
Kind Regards
Shauna
11 March 2026
Bought £1,000 worth of Euros
Excellent service this morning by Lauren (Deal, Kent office). Professional & helpful, a credit to Hays Travel.
Good Afternoon, Claire
Thank you for your kind feedback. We're delighted to hear Lauren at our Deal, Kent branch provided excellent service. We'll be sure to pass on your lovely comments.
Kind Regards
Shauna
11 March 2026
Bought £500 worth of Thai baht
Very easy to buy our currency online and then collect from Swansea city centre store
Mark was very helpful
Thank you
Good Afternoon, Donna
Thank you for your lovely review. We're glad the online ordering and collection from our Swansea city centre store was easy for you. It's wonderful to hear that Mark was so helpful – we’ll make sure your feedback is shared with him. Thank you again for choosing us.
Kind Regards
Shauna
11 March 2026
Bought £200 worth of Euros
Ordered currency online for collection on Hays Travel website, after putting in card details and clicking pay now got an error message to contact Administrator so completed process again with same error message result. Contacted Hays travel who told me two orders had gone through but to get a refund for one order would be between 3 - 5 days. !! Not good - especially as there was an obvious problem with the website payment system that no one seemed to be concerned about.
Good Afternoon, Gary
Thank you for bringing this to our attention. We’re sorry to hear about the issue you experienced while placing your order online and the inconvenience caused by the duplicate transaction. This is certainly not the experience we aim to provide. Our team is continuously working to ensure the website runs smoothly, and your feedback will be shared with the relevant team.
Kind Regards
Shauna
10 March 2026
Bought £300 worth of US dollars
Great service as always from Hays Staff in Regents Way Hamilton. Ordered online and collected that day, lovely staff.
Good Afternoon, Jim
Thank you for your kind feedback. We’re delighted to hear that you continue to receive great service from our team at Regents Way, Hamilton. It’s wonderful to know the online ordering and same-day collection worked well for you, and that our staff made your visit a pleasant one. We truly appreciate your continued support.
Kind Regards
Shauna