Hays Travel are rated Excellent in 7,145 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 23 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,145
Yesterday
Bought £1,500 worth of Euros
Excellent service quick and friendly
Yesterday
Bought £400 worth of Euros
Ordered online, good price. Collected within an hour. Perfect.
11 March 2026
Bought £1,000 worth of Euros
Excellent service this morning by Lauren (Deal, Kent office). Professional & helpful, a credit to Hays Travel.
11 March 2026
Bought £500 worth of Thai baht
Very easy to buy our currency online and then collect from Swansea city centre store
Mark was very helpful
Thank you
11 March 2026
Bought £200 worth of Euros
Ordered currency online for collection on Hays Travel website, after putting in card details and clicking pay now got an error message to contact Administrator so completed process again with same error message result. Contacted Hays travel who told me two orders had gone through but to get a refund for one order would be between 3 - 5 days. !! Not good - especially as there was an obvious problem with the website payment system that no one seemed to be concerned about.
10 March 2026
Bought £300 worth of US dollars
Great service as always from Hays Staff in Regents Way Hamilton. Ordered online and collected that day, lovely staff.
10 March 2026
Bought £500 worth of Euros
Very quick and easy online service and Euros ready for collection more or less straight away plus staff in store are always excellent
9 March 2026
Bought £442 worth of Euros
Easily purchased Euros on line with a debit card and collected currency the same day from my local Hays branch. The exchange rate was better than an over-the-counter purchase and a little better than othe local stores. Hays staff are always friendly and helpful.
Good Afternoon Geoffrey
Glad you have had a good experience and i hope you have a great holiday !! .
Many Thanks Vanessa
9 March 2026
Bought £300 worth of Euros
Smooth from ordering online to going into the shop and picking them up, will use them again
Good Afternoon Steve
Thank you for your kind review.
Have a good holiday when you go
Many Thanks Vanessa
9 March 2026
Bought £350 worth of Euros
Excellent service, travel hays gives a very good exchange rate. Very helpful, highly recommend.
Hi Karen
Thank you so much for your feedback its good to hear !
Have a great day
Vanessa
8 March 2026
Bought £1,500 worth of Euros
Very helpful
Good Afternoon,
Thank you for your review! We're pleased to hear you found the service helpful. We really appreciate your feedback and hope to assist you again soon.
Kindest Regards
Megan
8 March 2026
Bought £400 worth of Euros
Always an excellent service with friendly staff.
Good Afternoon,
Thank you for your kind review! We're delighted to hear you always receive excellent service and that our team are friendly and welcoming. We really appreciate your continued support.
Kindest Regards
Megan
8 March 2026
Bought £200 worth of US dollars
I was a little late arriving at Liverpool to collect the US Dollars, but the great staff helped. I can't thank them enough. Super friendly, super polite - perfect. Recommend to anyone.
Good Afternoon,
Thank you for your lovely review! We're so pleased our Liverpool team were able to help and make your experience a positive one. Your kind words about their friendly and polite service mean a lot, and we really appreciate your recommendation.
Kindest Regards
Megan
8 March 2026
Bought £200 worth of Euros
Always used Hays and always a great service. Feel a bit disapointed that the system has changed though and that it is now a minimum of £200 when ordering online. Sometimes I just want a smaller amount ( ie if I am on all inclusive holiday or if I just want pocket money for Grandchildrens holidays) and unless you order online then you don't get the best rate. This happened once when I just called in to get currency and the exchange rate was poor in comparrison to the rate offered online. Also when ordering online you now pay upfront which resulted in needing to take my passport into the branch for security. I am not keen on carrying my passport in my bag so this was also a negative for me so I am not sure I would use Hays in the future. This is not a negative review for the staff though as they are always efficient and friendly but just a few points about the new system that I am not keen on.
Good Afternoon Fiona,
Thank you for your detailed feedback and for your continued support over the years and we're really pleased to hear that our staff continue to provide efficient and friendly service.
We’re sorry to hear that some aspects of the new online ordering system haven’t met your expectations, and we truly appreciate you taking the time to share your thoughts.
Regarding the difference in rates from the branch to online, this information is outlined on our website so that our customers can make an informed decsion when purchasing currency.
Your feedback is valuable and will certainly be taken on board. We do hope we’ll have the opportunity to assist you again in the future.
Kindest Regards
Megan
7 March 2026
Bought £500 worth of Euros
Great service
Good Afternoon,
Thank you for your review! We're pleased to hear you received great service. We really appreciate your feedback and hope to see you again soon.
Kindest Regards
Megan