Hays Travel are rated Excellent in 7,135 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,135
Yesterday
Bought £1,500 worth of Euros
Very helpful
Good Afternoon,
Thank you for your review! We're pleased to hear you found the service helpful. We really appreciate your feedback and hope to assist you again soon.
Kindest Regards
Megan
Yesterday
Bought £400 worth of Euros
Always an excellent service with friendly staff.
Good Afternoon,
Thank you for your kind review! We're delighted to hear you always receive excellent service and that our team are friendly and welcoming. We really appreciate your continued support.
Kindest Regards
Megan
Yesterday
Bought £200 worth of US dollars
I was a little late arriving at Liverpool to collect the US Dollars, but the great staff helped. I can't thank them enough. Super friendly, super polite - perfect. Recommend to anyone.
Good Afternoon,
Thank you for your lovely review! We're so pleased our Liverpool team were able to help and make your experience a positive one. Your kind words about their friendly and polite service mean a lot, and we really appreciate your recommendation.
Kindest Regards
Megan
Yesterday
Bought £200 worth of Euros
Always used Hays and always a great service. Feel a bit disapointed that the system has changed though and that it is now a minimum of £200 when ordering online. Sometimes I just want a smaller amount ( ie if I am on all inclusive holiday or if I just want pocket money for Grandchildrens holidays) and unless you order online then you don't get the best rate. This happened once when I just called in to get currency and the exchange rate was poor in comparrison to the rate offered online. Also when ordering online you now pay upfront which resulted in needing to take my passport into the branch for security. I am not keen on carrying my passport in my bag so this was also a negative for me so I am not sure I would use Hays in the future. This is not a negative review for the staff though as they are always efficient and friendly but just a few points about the new system that I am not keen on.
Good Afternoon Fiona,
Thank you for your detailed feedback and for your continued support over the years and we're really pleased to hear that our staff continue to provide efficient and friendly service.
We’re sorry to hear that some aspects of the new online ordering system haven’t met your expectations, and we truly appreciate you taking the time to share your thoughts.
Regarding the difference in rates from the branch to online, this information is outlined on our website so that our customers can make an informed decsion when purchasing currency.
Your feedback is valuable and will certainly be taken on board. We do hope we’ll have the opportunity to assist you again in the future.
Kindest Regards
Megan
7 March 2026
Bought £500 worth of Euros
Great service
Good Afternoon,
Thank you for your review! We're pleased to hear you received great service. We really appreciate your feedback and hope to see you again soon.
Kindest Regards
Megan
7 March 2026
Bought Euros
Ordered cash on-line for local collection. Very simple and quick. Local agent contacted to let me know cash available. Staff in local branch (Tavistock) extremely pleasant and helpful. I will definitely use the service again.
Good Afternoon,
Thank you for your kind review! We're so pleased to hear the online ordering process was simple and that our Tavistock team kept you informed and provided such pleasant, helpful service!
Kindest Regards
Megan
7 March 2026
Bought Euros
Usual excellent service fron hays travel in annan holiday money pre ordered and ready for when we went in to collect , all 3 of the staff greeted us with a " good morning" and we're very cheerfull wishing us a happy holiday as we left
Good Afternoon,
Thank you for your lovely review! We're delighted to hear your holiday money was ready for collection and that our team gave you a warm welcome!
Kindest Regards
Megan
7 March 2026
Bought £400 worth of Euros
Staff all friendly and helpful
Good Afternoon,
Thank you for your review! We're glad to hear you found our staff friendly and helpful. We really appreciate your feedback and hope to see you again soon.
Kindest Regards
Megan
Megan
5 March 2026
Bought £403 worth of Euros
Easy to order on line .
Picked up the next day
Always friendly helpful staff
Good Afternoon Ellen,
Thank you for your kind review! We're glad the online ordering was easy and that you had a smooth next day pick up experience!
Kindest Regards
Megan
4 March 2026
Bought £200 worth of Euros
Pleasant and friendly staff.
Good Afternoon Janet,
Thank you for taking the time to leave a review!
We are very pleased to hear you found the staff pleasant and friendly - this is the service we always aim for!
Kindest Regards
Megan
Customer Services
4 March 2026
Bought £250 worth of Euros
Great device with a friendly smile
Good Afternoon,
Thank you for your lovely review!
We’re so pleased you found the service great and were welcomed with a friendly smile while buying your Euros. We really appreciate your support!
Kindest Regards
Megan
Customer Services
4 March 2026
Bought £204 worth of Turkish lira
Great exchange rate and friendly service. Highly recommended.
Good Afternoon,
Thank you for your great review!
We’re delighted you received a great exchange rate and friendly service when buying your Turkish lira. Your recommendation means a lot to us!
Kindest Regards
Megan
Customer Services
4 March 2026
Bought £200 worth of Euros
Very easy to order money which was waiting for me on arrival.
Good Morning Chris,
Thank you for your review!
We’re glad to hear the process was easy and that your Euros were ready and waiting for you. We appreciate your support!
Kindest Regards
Megan
Customer Services
3 March 2026
Bought £300 worth of Polish zloty
Excellent advice from Hays Travel, and top service. Friendly and helpful and a real pleasure to do business with - and always competitive exchange rates.
Thank you for your kind review!
We’re delighted to hear you had a great experience and that our team could help you with your Polish zloty purchase. Providing friendly service and competitive exchange rates is exactly what we aim for.
Kindest Regards
Megan
Customer Services
2 March 2026
Bought travel money
Ordered online, picked up sane day