Hays Travel are rated Excellent in 7,359 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,359
Yesterday
Bought £1,000 worth of US dollars
Ordered online and money was available for collection straightaway. The young lady who served us was excellent - efficient, helpful and very friendly. Hays travel rates are always very competitive and they are our first choice.
Thank you for your 5 Star review
Vanessa
26 May 2026
Bought £1,000 worth of Euros
Excellent quick service easy ordering on line. Friendly efficient staff in store.
Many thanks Ann for your 5 Star review
Vanessa
26 May 2026
Bought £500 worth of Euros
Excellent customer service as always, great exchange rate, and good help and advice
Thank you for your 5 Star review and feedback
Many Thanks Vanessa
26 May 2026
Bought Euros
Did have a problem with collection, but Hays travel have to be congratulated for the way they dealt with it. Highly recommended the Ely Branch
Ah thank you for 5 Star feedback .
Kind Regards Vanessa
26 May 2026
Ordered a currency card
Your buy and collect rate is good but you rate for buying and putting it on your master card is poor
Thank you for your feedback Stewart
Kind Regards Vanessa
26 May 2026
Bought £200 worth of US dollars
Very quick and friendly service. I would encourage you to have small denominations for likes of US please. These days a lot of us are doing trips to places that accept USD (e.g. Vietnam, Nepal) and that are mainly inclusive. Additional local purchases and gratuities are often small. My last purchase of USD was with a competitor agency and they could offer that, right down to plenty of one dollars.
Hi Victoria
Thank you for feedback
Kind Regards Vanessa
26 May 2026
Bought £350 worth of Euros
Click and collect order for holiday euro's
Kieran at the Fareham branch was excellent and very helpful.
Hi Colin,
Thank you for your great feedback!
We’re delighted to hear Kieran provided excellent and helpful service at our Fareham branch and we hope you have a fantastic holiday!
Many Thanks
Megan
26 May 2026
Bought £365 worth of Euros
Quick and easy collection by cheerful, friendly and professional staff, no problems at all and even topped up my original order whilst there … simple and professional service all round, many thanks will now be my place to go in the future.
Hi Ian,
Thank you for your fantastic feedback! We’re delighted you found the service quick and easy, and that our team were cheerful, friendly and professional. Glad they could help with your top up too!
Many Thanks
Megan
26 May 2026
Bought Euros
Ordered euros online, collected next day from local branch, helpful efficient and friendly thank you
Good Afternoon,
Thank you for your kind feedback!
We’re delighted you found the service helpful, efficient and friendly!
Many Thanks
Megan
25 May 2026
Bought Euros
Quick and Easy. Ordered Euros in the morning and they were available for collection straight away
Hello,
Thank you for your 5* review! We’re so pleased to hear you found the process quick and easy, and that your euros were ready for collection so promptly. We really appreciate your feedback and hope to see you again soon!
Beth
24 May 2026
Bought £5,000 worth of Euros
Vanessa, Shrewsbury was so helpful.
The rate was competitive
So good they count it twice.
Hello Les,
Thank you for your 5* review!
We’re delighted to hear Vanessa at our Shrewsbury branch was so helpful, and that you were happy with the competitive rate. It’s great to know you had a smooth and positive experience — we look forward to seeing you again!
Beth
24 May 2026
Bought £200 worth of Euros
Always friendly and helpful with good exchange rates
Hello Glynis,
Thanks so much for your kind review! We’re really pleased to hear you consistently find our team friendly and helpful, and that you’re happy with our exchange rates. We truly appreciate your continued support and look forward to seeing you again soon!
Beth
23 May 2026
Bought £450 worth of Euros
Ordered my holiday euro as the best rate locally that I could find.
Easy process to collect on the day.
A good mix of denominations which was a nice surprise.
Happy to use again.
Hello Tim,
Thank you for your lovely review! We’re delighted you found our rates to be the best locally and that the ordering and collection process was quick and easy. It’s also great to hear the mix of denominations was appreciated — we know that can make things much more convenient while travelling. We look forward to helping you again next time!
Beth
23 May 2026
Bought £600 worth of Euros
Ordered online and picked up later in the day. Nice and straightforward and a good rate too
Hello Mags,
Thank you for your great feedback! We’re delighted to hear you found the online ordering and same-day collection process nice and straightforward, and that you were happy with the exchange rate too.
We appreciate your support and look forward to helping you again in the future!
Beth
23 May 2026
Bought Euros
Busy, the lady was really nice.
Hello Mrs Hammond,
Thank you for your review! We’re pleased to hear you had a positive experience and that our colleague was friendly and helpful. We really appreciate your feedback and hope to see you again soon!
Beth