Hays Travel are rated Excellent in 7,915 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,915
30 September 2026
Bought £200 worth of Euros
Thank you to the young ladies in Hayes, Witham , what a helpful & friendly couple of Hayes staff.
Good deal on holiday money , best online deal & pickup in the Witham shop. Thank you x
What a wonderful review Celia, thank you for your kind words regarding the Witham branch & for taking the time to leave a review.
Kind regards
Natalie
30 September 2026
Bought travel money
As always the website is easy to navigate and complete my foreign currency transaction. All the staff in the Lanark office are fantastic, always polite with a huge smile. Thank you
Thank you for your lovely review Gordon, it's great to hear that the staff in the Lanark branch provided you with fantastic service.
I hope you have a wonderful holiday.
Kind regards
Natalie
30 September 2026
Bought £600 worth of Euros
Web site really easy to use for click and collect, excellent rate and staff friendly and efficient.
Thank you for taking the time to leave a review Nancy, it's lovely to hear.
I hope you have a wonderful time on your travels.
Kind regards
Natalie
30 September 2026
Bought Euros
It was very nice going into Hays today all pleasant staff,and very rewarding with my order 100% excellent.
It's fantastic to hear that you enjoyed your visit to the branch Sandra and thank you for taking the time to leave a review. I hope you have a lovely holiday.
Kind regards
Natalie
30 September 2026
Bought £900 worth of Euros
Excellent service always with a smile
It's lovely to hear that you received service with a smile Terry. Thank you so much for taking the time to leave a review.
I hope you have a wonderful time on your holiday.
Kind regards
Natalie
30 September 2026
Bought Euros
Never will I use Hays Travel for anything in the future I am sick of non helpful staff.
Will now get my holidays and money from elsewhere there are plenty of alternatives.
Thank you for bringing this to our attention. I am very sorry to hear that you have not received the high standard of service that we strive to provide.
Could I please ask that you email further details of your experience to customer.support@hays-travel.co.uk so that we can investigate this matter thoroughly?
Please accept our sincere apologies for the service you have received. Once we have received the additional information, a member of our team will review the matter and contact you directly.
Thank you for giving us the opportunity to look into this for you.
Kind regards
Natalie
30 September 2026
Bought £200 worth of Euros
Ordered and collected within minutes , good rates and friendly staff
Thank you for taking the time to leave your review Nichola.
I hope you have an amazing holiday.
Kind regards
Natalie
30 September 2026
Bought £700 worth of Euros
I made a mistake with my booking but Hays Travel were incredibly good and rectified my error at no cost which was amazing, highly recommended and fantastic exchange rates.
Thank you for your amazing feedback and we love hearing how brilliant our staff have been in resolving issues for our customers.
I wish you a wonderful holiday and enjoy every minute.
Kind regards
Natalie
30 September 2026
Bought £750 worth of Euros
The online booking of currency was extremely fast and easy and with a very competitive rate Collection at the Broughty Ferry branch was made extra special by super-friendly service.
Thank you for your lovely feedback for the branch Gail, it's great to hear they were supe friendly.
I hope you have a wonderful time on your travels.
Kind regards
Natalie
30 September 2026
Bought £900 worth of Euros
Easy to order online, pleasant service instore and excellent denominations of notes.
Thank you for taking the time to leave a review June, I hope you have a fantastic holiday.
Kind regards
Natalie
29 September 2026
Bought £300 worth of US dollars
Cash/exchange desk at Westcroft, Milton Keynes…
Friendly, empathetic, respectful and with attention to detail. Splendid… thank you!
Thank you for your wonderful review David.
I hope you have a wonderful holiday.
Kind regards
Natalie
29 September 2026
Bought £200 worth of Euros
So quick and easy to arrange travel money and by far the best rate locally
Thank you for taking the time to leave a review and I hope you have a wonderful holiday.
Kind regards
Natalie
29 September 2026
Bought £500 worth of Australian dollars
Friendly efficient service. Special mention to Julie at crystal peaks, sheffield.
Hi Jane,
Thank you for your kind words, I will be sure to pass your feedback to Julie!
Many thanks,
Chloe.
29 September 2026
Bought £870 worth of Euros
Excellent service and friendly staff
Thank you for continuing to use our service Robert!
Many Thanks,
Chloe.
28 September 2026
Bought £100 worth of Polish zloty
The click and collect ordering system is simple and efficient, ; the currency available the next day.
I was slightly annoyed by the service however. The young lady who served me was quite sullen, to the point of rudeness especially when I asked for different denominations. I will certainly use Hays Travel for my currency in future, but will collect from a different store.
Good Evening Eileen,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our click and collect service simple and efficient and that your currency was ready for collection the following day.
However, I’m sorry to hear that the service you received in store did not meet the standard we expect. We understand that asking for different denominations is a reasonable request and you should always be made to feel welcome and assisted politely.
We’ll certainly take your comments on board and pass them to the relevant store team so that the experience can be addressed.
Many Thanks,
Chloe.