Hays Travel are rated Excellent in 7,436 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 18 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,436
Yesterday
Bought Euros
Quick, efficient and friendly service (again) from the staff at Hays Crystal Peaks Sheffield.
Good Afternoon,
Thank you for your kind feedback! We’re delighted to hear you received quick, efficient and friendly service again from our Crystal Peaks team!
Kindest Regards
Megan
Yesterday
Bought US dollars
Purchased online as Hays provided the best rate. The collection was simple and the process was quick and very friendly. Excellent
Good Afternoon Jon,
Thank you for your excellent feedback!
We’re delighted you chose us for the best rate and found the process quick, simple and friendly.
Kindest Regards
Megan
14 June 2026
Bought £220 worth of Euros
Always the best rates online at Hays Travel and very easy to collect at my local branch.
Hi,
Thank you for your great feedback!
We’re delighted you find our rates the best and that collection at your local branch is easy!
Many Thanks
Megan
13 June 2026
Bought £400 worth of US dollars
Ordered dollars on line got call back right away and collected money with no problem whatsoever. Excellent service as always
Good Afternoon,
Thank you for your kind feedback!
We’re delighted everything went smoothly and that you received prompt service as always!
Many Thanks
Megan
13 June 2026
Bought travel money
Ordered at 11.30pm Friday, collected within minutes on Saturday. What a great service.
Hi,
Thank you for your great feedback! We’re delighted you were able to order late and collect so quickly—glad you enjoyed the convenience of the service.
Many Thanks
Megan
13 June 2026
Bought travel money
This is best prices to get your euros thanks so much
Good Morning,
Thank you for your feedback! We're glad you were happy with the rate.
Kind regards,
Lucy
12 June 2026
Bought £300 worth of Euros
Very easy to order, good rate and staff member very helpful excellent customer service
Thank you
Will order my travel money again from hays in the future
Good Morning,
Thank you for your feedback! We're glad you are happy with the rates and service.
Kind regards,
Lucy
12 June 2026
Bought Turkish lira
Bought Turkish lira
Very good service very helpful
Good Morning,
Thank you for your feedback! We're glad you are happy with the service.
Kind regards,
Lucy
11 June 2026
Bought £2,000 worth of Euros
Ordered euros this morning, picked them up this afternoon.
Good rates and friendly service in store
Thank you Darren for taking the time to leave a 5 Star review
Vanessa
11 June 2026
Bought £450 worth of Euros
Ordered currency on line and picked it up a couple of days later in the Shrewsbury store.
Good competitive rate and the staff member that served me was very efficient and friendly.
Hello Carol,
Thank you for your wonderful review. We're delighted to hear that you found our online ordering process straightforward and that you were able to collect your currency with ease.
It's great to know that you were happy with our competitive exchange rate and that the team member in our Shrewsbury branch provided efficient and friendly service.
Thank you for choosing us for your travel money, and we hope you have a fantastic trip. We look forward to welcoming you back in the future.
Bethany
10 June 2026
Bought £802 worth of Euros
Ordered Euros on-line but you have taken away the click & collect option to pay cash. Why?
Your staff are great, helpful & friendly, you offer great holidays but don't discriminate against those who still prefer cash. Please reinstate the full click & collect service.
Hello Robin,
Thank you for taking the time to leave your feedback and for your kind comments about our staff and service.
We’re pleased to hear you continue to find our team helpful and friendly, and that you value booking your holidays with us.
We’re sorry for any disappointment caused regarding the current click & collect payment options. We appreciate that customers have different preferences when it comes to paying for travel money, including cash, and we understand your concerns. We did remove the option to pay with cash after a process review.
Thank you again for your comments and for choosing us for your Euros. We hope to welcome you back again in the future.
Bethany
10 June 2026
Bought Euros
Very happy. Always nice and easy to buy our Euros from they guys.
Hello Paula,
Thank you for your lovely review. We're delighted to hear that you find it nice and easy to buy your Euros from us.
We really appreciate your continued support and look forward to helping you again with your travel money in the future.
Bethany
10 June 2026
Bought £350 worth of Canadian dollars
Currency order went well with a good rate and short order time. Also quick and efficient service in store
Hello Richard,
Thank you for your lovely review.
We’re pleased to hear that your order for Canadian dollars went smoothly, that you were happy with the exchange rate and turnaround time, and that you received quick and efficient service in store.
We really appreciate your feedback and hope to see you again for your future travel money needs.
Bethany
10 June 2026
Bought £603 worth of Euros
Very nice pleasant casher made me and my wife very welcome
Hello Graham,
Thank you for your lovely review, Graham.
We’re delighted to hear that you and your wife felt very welcome and that our colleague provided such a pleasant service. We’ll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to see you again soon for your future travel money needs.
Bethany
10 June 2026
Bought Euros
Booked online and was advised when money was ready for collection.
Hello Peter,
Thank you for your review.
We’re pleased to hear that you found our online booking process convenient and that you were kept informed when your currency was ready for collection.
We really appreciate your feedback and hope to see you again for your future travel money needs.
Bethany