Hays Travel reviews

Ordered our currency went to collect took 30 minutes before someone served us then when we came to pay was told the exchange rate had dropped. I presumed the rate when I ordered would be the rate I got but that wasn’t the case.

Excellent as always. Thank you.

Great Service Great Staff either booking a Holliday or currency Highley recommend Thank you

I ordered two lots of Forints from the Ashbourne branch but for some reason even though I had been contacted twice to let me know my order was ready only one of arrived. I asked if there was anywhere I could purchase some as i was travelling the next day and the staff member said I would have to go to Derby before advising me I could put it on a pre paid travel card instead. I asked if there was any transaction fees or exchange rates and she advised me no it worked just like a bank card so I put the Forints on there instead. When I got to Budapest it wouldn't work anywhere I tried. I asked for assistance on the live chat to be told that it was Mastercard I needed to contact and they could not assist me with travel card enquiries. I then emailed Mastercard who told me my details were incorrect however when I emailed them again they told me they were correct on the system and I would need to call the helpline- which cost money from a mobile and I was abroad so would have cost even more. I eventually managed to draw the money out of a bank but it charged me transaction fees and I couldn't therefore draw out all the money I had in there. I have ended up paying so much more in transaction fees through having to pay on my own bank card and transaction fee from drawing out the money that was supposed to be fee free. All in all disappointed with the service and assistance received and will not be ordering currency again.

Good experience

I went to my local branch in West Yorkshire but I wouldn't go back. They have a rate on the window that was the same as a shop not far away. I asked for 500€ but at first, the assistant tried to give me £500 worth of euros. When I corrected her, she said that the rate would now change. It dropped from something like 1.16 to 1.08. I mentioned the shop a few doors up and was told by the assistant that they do the same and will probably give the same amount and possibly a less. I managed to get her back up to 1.13 with some backwards and forwarding and was assured that it wouldn't be much different give or take a few pounds with the other shop, so I used Hays.

Never again, as when I left, I checked the other shop when passing and was offered a much better rate, would have saved almost £40 on 500€ and was told that Hays mislead people all the time! All in all, I'll not use Hays ever again for currency or holidays and class it as a lesson learnt. I know that businesses want people to use them but being lied to straight to my face isn't a way to keep customers.

Hays phoned me to let me know that there was a special rate available for Euros & I was able to reserve & collect the next day. Excellent service.

Booked through Hays,brilliant service,but had lots of trouble with the hays travel card,declining,even when putting pin in,had to get cash out of atm's,on a couple of occasions I had to wait in a restaurant or bar while my husband went to an atm because of this reason to get cash out,quite embarrassing,thinking of getting a different travel card for next year with a different company

Wonderful get my money changed there all the time great service

Very good and straightforward

Helpful and efficient when I called in for American Dollars - thank you

Excellent service,ordered one day collected next,always pleasant and helpful staff at Douglas. IOM. Highly recommended

As usual first class service and great exchange rates. Staff brilliant as always. Highly recommended.

Ordered Euros via Click & Collect.

Very good exchange rate.

Friendly and efficient service........ Will use again

Great rates on the Euro, friendly and very helpful staff on the desk.