Hays Travel reviews

Ordered just over one hundred pounds worth of Dollars online for my wife to pick up. The cashier would not allow her to have it despite providing all of the criteria for collection. Because I had ordered it with my virtual card she would not accept that even though my wife could provide the number. I then had to have time off work to go in myself with my wife to pick it up. Absolutely ridiculous for a mere 150 dollars. I will not use Hays again.

Used the click and collect to pick up euros, ordered in morning online with easy to use site,ready in afternoon. Friendly helpful,customer service, with a recommended place to visit on my trip.

Excellent fast and professional service with a friendly welcome and huge smiles

Good rate and fuss free collection. However, i would question the denominations of notes when for holiday money we were given 100$ notes and apparently nothing else available in store. Getting cash was for small shops, tips etc. and so 100$ notes are pointless for this. Either allow customers to select denominations as part of the order or have sufficient stock of notes in store as based on this experience not sure I’d order from you again.

I had ordered travel money i pick up in the shop on 16/09/2026 the level of service was 100% from all the staff as i was dealing with adele was spot on

Best rate and Josh kindly gave my money in the denomination I preferred

Staff at the Sandbach are friendly and professional, where nothing is too much trouble.

It is a pleasure to pop in

Thank you xx

Great experience. Order on line as such a good rate. Pick up at local branch. Foreign Exchange

Assistant is so efficient and polite. Will always use the Wimborne Branch.

Best travel exchange rate locally. Ordered online & picked up in store.

I use Hays because their staff are superb and the exchange rates for retail holiday amounts are very good. Compare with local bank rates or even worse the Post office and its very fair ( I havent mentioned airport bureau de changes)- how they stay in business is beyond me...30-40% off market rates. Who uses them?

My thanks to my local branch in Petersfield.

Excellent service staff very helpful and friendly. Competitive rates would use again .

Very positive esperienze as usual staff are brilliant.

Was easy to order & pick up at a competitive rate.

Great experience. Best rate locally. Ordered online and was able to collect immediately. Assistant was happy to give as much small denominations as she had. Great for tip money rather than having big notes.

Bought £1000 of Euro's from Rugeley branch readied in no time, collected them same day good rate.