Hays Travel reviews

Unable to add money to card. Support suggested I visit a shop. The whole idea of travel money and ease of use completely overlooked.

Useless!

Been away for 4 days and on 4 occasions it has either accepted my PIN then cancelled transaction or rejected the PIN altogether, so I then try an ATM or login and it's ok.

Customer services team fobbed me off

App is useless. Used fine for 2 previous trips. Topped up fine for the first time in Portugal, but now won't let me !!! Keeps showing error message at various stages, kicks me off app !! I've tried re-setting password, and now using passcode instead.....makes no difference !! Use something else instead for money abroad. I shall visit local branch on my return and complain !!

Never again will I use a currency card! Keeps saying error when I try and add money to the card! Rang customer service who weren’t helpful at all! Due to go on holiday tomorrow and now having to use our bank cards.

Found the app infuriating to use. Sometimes works, sometimes doesn’t and takes a long time to update balance. It’s now telling me I don’t have a connection, when I absolutely do!! Have used Hays cards for many years but won’t ever again.

Tried to log in to my app it keeps telling me forgot password, went into Hayes shop they were very helpful and sorted it . But now on holiday and it’s happened again , so annoying I want to see my balance, I won’t use it for my next holiday

Have used my Hays card in New York, Greece, Australia & New Zealand and couldn't fault it! Used it in restaurants, bars, train stations, on a ferry and in shops! Would highly recommend.

Found the card to be a great way of paying for goods. Accepted everywhere we purchased items, only spend money you have purchased on the card, so if card is lost the worst case is you only lose money left on the card balance.

Easy to add funds & make changes through the app. Great addition to taking currency.

Travel currency card. What a load of Cr.p! Keep getting error message when trying to load currency. Leaving for holiday today and now have to use my bank card while abroad and pay charges :(

Look at the reviews..i never.I am on holiday with the hays mastercard.USELESS.I made 16 attempts to top up...error..error

I phoned for help,USELESS Customer service,on holiday with little money.DO NOT TOUCH HAYS TRAVEL MONEY CARD.When i back i going straight to hays travel...........

Holiday great and Hays superb

BUT Hays travel money card absolutely useless- DO NOT USE

Actual use of the card was fine BUT

I could not get the app to work and could not access what I spent on line.

So I had to note all I spent and add it up myself and trust my maths that I still

had enough money on it. Luckily I had taken other cards with me.

Tried to contact them and no joy. Useless card.

Put initial amount on card. Not used yet, but app keeps logging me out saying no recent activity. Also keeps asking to change password. Not very satisfied.

Tried topping up my hays travel card my bank authorised it ok yet hays comes back with an error all details are correct as advised on the hays website but still no joy what a waste of our time left in LA having to withdraw cash from atms which is costing us a small fortune thank you hays for this we will never use them or their products ever again and I would advise anyone thinking about using hays not to bothet

I was sold the Buy back which i did not think i would need but still took it as you never know i came back with 500 UDS left and knew i would not be going back to the USA for a long time and wow i saved £55 doing this .

Shocking card, unable to add money from GB to Euros. Would definitely not use this again. It also keeps throwing me out.