Hays Travel are rated Excellent in 7,974 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 9 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,974
Today
Bought £136 worth of Canadian dollars
Ordered and collected currency within the hour at a good rate of exchange. Service was efficient and friendly. Will definitely use again.
Thank you for your review Peter , have a good holiday
Kind Regards Vanessa
Yesterday
Bought £325 worth of Euros
Ordered currency on line for collection. Notified order was ready for collection shortly after ordering. Collected from Hays Fareham. Kieran on currency exchange desk was very helpful, providing the various denominations when I asked for them.
Thank you Colin for taking the time to leave a review .
Vanessa
Yesterday
Bought £230 worth of Australian dollars
Excellent service fantastic rate
Hi Angela
Thank you for your 5 Star review
Vanessa
Yesterday
Bought Euros
Booked online and collected 20 mins later. Staff friendly and pleasant. Excellent
Thank you James for your 5 Star review
Vanessa
Yesterday
Bought £5,000 worth of Euros
I will be using the Hays travel money card as well as Euros and the exchange rates are extremely competitive.
Hi Jack
Thank you for your review have a great holiday .
Vanessa
Yesterday
Bought £500 worth of US dollars
Hays travel is the best for everything you need. And the exchange rate is the best.
Thank you Gillian for taking the time to leave a review .
Vanessa
10 October 2026
Bought £500 worth of Euros
Hi, I ordered my Euros online + it was so easy - hassle free to collect them - I said I would like to collect them on Sunday + I got a phone call straight away saying that they were closed tomorrow so I said could I come up today ( Saturday ) she said that was fine .
Excellent service from Hays Travel - thank you - especially when they do the Buy Back Service - the team member even worked out for me to see if I was going to be in time to return them as I was buying them early for my trip .
Thank you so much so sorry I can’t remember the team members name who served me in Spennymoor branch today .
But excellent service .
Good Afternoon Rita,
This is so lovely to hear and I will be sure to pass your comments onto the Spennymoor branch!
Thank you for using our service Rita and we hope to see you again soon.
Many Thanks,
Chloe.
10 October 2026
Bought £553 worth of Euros
Having issues with the WiFi, contacted me yesterday to let me know, advised me to come before 12 today, really happy with the way they run the business, got them today, girl was so helpful and very pleasant.
Good Afternoon Anne,
Thank you for your kind words, we truly appreciate your comments!
Many Thanks,
Chloe.
10 October 2026
Bought £500 worth of Euros
Found the process of buying foreign currency from the Hyde branch was very easy. Ordered online for same day collection and was pleasantly surprised to receive a call asking what denominations I would prefer. On collection lovely friendly welcoming staff. I will certainly be using them for future purchases.
Good Afternoon Sue,
Thank you for your amazing feedback! I am so pleased you found our click and collect service easy to use and the staff upon arrival were welcoming.
Many Thanks,
Chloe.
10 October 2026
Bought £150 worth of Euros
Ordered currency on line earlier in the morning and it was ready to collect later the same morning
Good Afternoon Jane,
Thank you for your review and continuing to use our click and collect service.
Many Thanks,
Chloe.
10 October 2026
Bought £450 worth of Mexican pesos
Online and time to collection was brilliant!
However when collecting i was left disappointed and still needing help with my travel money.
My money came in 200 notes and 3x100 notes, I asked if i could have smaller denominations and was told no as the computer picks the denominations when you order online, also 200 is the equivalent of £8 so doesn't matter.
When researching about my travel money everywhere suggest only taking smaller denominations like 20s 50s.
As this money is only for tips what I recieved is useless really. Not any 50s or 20s in sight!
I am now trying to find another exchange place to exchange what I have!
Good Afternoon Carol,
Thank you for taking the time to share your feedback. We’re sorry that your experience when collecting your travel money left you disappointed.
We understand your frustration as you intended to use the money for tips and smaller denominations would have been much more suitable for your needs. We’re sorry that we weren’t able to offer a more suitable solution at the time of collection. Your feedback is important to us and we’ll ensure it is passed on to the relevant team for review.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Many Thanks,
Chloe.
9 October 2026
Bought £300 worth of Euros
Staff always friendly.always a good exchange rate compared to others
Good Afternoon Bill,
Thank you for your 5* review!
Many Thanks,
Chloe.
9 October 2026
Bought travel money
Ordered online, excellent rate. Collected from shop, friendly staff, no hassles.
Good Afternoon Gill,
I am so pleased you had great service form the store and thank you for using our click and collect service!
Many thanks,
Chloe.
9 October 2026
Bought Euros
The shop always has a nice relaxed atmosphere, Geddes is always so chatty and welcoming. Wouldn’t go anywhere else
8 October 2026
Bought £501 worth of Euros
Very easy to order Euro's on line, excellent customer service in the Douglas branch. The young lady who served me was very efficient and I will definitely use the service again