Hays Travel are rated Excellent in 7,396 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,396
Today
Bought £900 worth of Euros
Love this service !
Always use the Chester Le Street branch because the staff are first class , especially the lady who serves me with my currency , so friendly & helpful. Great rates and service with a smile. Thank you.
Good Afternoon,
Thank you for your wonderful feedback!
We’re delighted you love the service and that our Chester-le-Street team always provide such friendly and helpful support. We really appreciate your continued loyalty!
Many Thanks
Megan
Today
Bought £600 worth of Euros
I did click and collect with Hays and got a good rate and the online experience was simple and fast. I got a confirmation email within a minute and then an email saying it was ready to collect a minute or so later. Collection at the shop was straight forward.
Good Afternoon,
Thank you for your great feedback! We’re delighted you found the online process quick and easy, and that collection was straightforward. Glad you were happy with the rate too!
Many Thanks
Megan
Yesterday
Bought £250 worth of Euros
Booked some holiday money with my local Hays branch using click and collect in Bridgend. Excellent service with the the best exchange rate in the area. Would definitely recommend this service.
Good Afternoon,
Thank you for your great feedback! We’re delighted you enjoyed the click & collect service and found our rates the best in the area—your recommendation is much appreciated.
Many Thanks
Megan
Yesterday
Bought £500 worth of Euros
Absolutely quality service
Good Afternoon,
Thank you for your feedback! We’re delighted you received such quality service.
Many Thanks
Megan
Yesterday
Bought £200 worth of Euros
Hay’s is now my preferred provider of holiday cash. I order on my laptop and go and collect. They call me to remind me the money is ready to collect if I don’t go right away. The friendly staff at my Alexandria office are friendly and chatty and serve me promptly with the range of bank notes I want. All together an easy and pleasant experience.
Good Morning,
Thank you for your wonderful feedback!
We’re delighted to be your preferred choice for travel money and that you enjoy our easy ordering, helpful reminders, and friendly service in branch.
Many Thanks
Megan
2 June 2026
Bought £300 worth of Turkish lira
10/10 , absolutely amazing service with amazing rates that I don’t mind paying little extra charge,still got better rate then Tesco travel money.
Good Morning,
Thank you for your fantastic feedback! We’re delighted you were happy with the service and competitive rates—it’s great to hear we could offer better value.
Many Thanks
Megan
2 June 2026
Bought £500 worth of Canadian dollars
Used click and collect a few glitches with the web site don’t know why so possibly not Hayes fault I am not tech savvy so maybe my problem. Managed though and further communication was good and in store collection was simple and straightforward and competitive rates given.
Good Afternoon,
Thank you for your feedback!
We’re sorry to hear you experienced a few website issues, but we’re glad everything worked out and that you found the communication helpful and collection simple and straightforward.
We appreciate your kind comments on our rates!
Many Thanks
Megan
2 June 2026
Bought £300 worth of US dollars
No problems this time, - good exchange rate, easy to buy and collect, and a good variety of different vale notes provided, not all large ones. I was pleased to see that the online site now warns that rates might differ online from inside Hays Travel shops as last time I bought I made the mistake of assuming the two rates would be similar. They weren't, so I ended up well out-of-pocket. OK this time.
Good Morning,
Thank you for your detailed feedback!
We’re pleased to hear everything went smoothly this time, from the competitive rate to the ease of ordering and collection. It’s great to know the note denominations suited your needs, and we appreciate your comments about the clearer pricing information online!
Kindest Regards
Megan
2 June 2026
Bought £200 worth of Euros
Good
Good Morning,
Thank you for your feedback! We’re glad you had a good experience purchasing currency with Hays Travel!
Many Thanks
Megan
2 June 2026
Bought £207 worth of Norwegian kroner
Great service. Needed Norwegian Kroner, long delivery time from other suppliers but next day with Hays. Well done. Cara was excellent.
Hello Anne,
Thank you for your wonderful review. We're delighted that we could provide your Norwegian Kroner when you needed them and that our next-day delivery service met your expectations.
Cara will be especially pleased to hear your kind words. We pride ourselves on delivering excellent customer service, and it's great to know she made your experience a positive one.
Thank you for choosing Hays Travel. We look forward to helping you again in the future.
Bethany
1 June 2026
Bought £500 worth of Euros
Good rate, quick availability, will use again.
Hello Gordon,
Thank you for your review. We're pleased to hear that you were happy with our exchange rate and the quick availability of your Euros.
We appreciate your feedback and are delighted to know that you would use our service again. We look forward to helping you with your travel money needs in the future.
Bethany
1 June 2026
Bought £250 worth of Euros
I ordered Euros online for click and collect.
All very simple and easy - collected from local Hays branch later same day.
No fuss - efficient and friendly staff. Great rate of exchange and good service.
Hello Linda,
Thank you for your fantastic review. We're delighted to hear that you found our online click and collect service simple and easy to use, and that you were able to collect your Euros from your local branch the same day.
It's great to know that our team provided efficient and friendly service, and that you were pleased with the exchange rate. We really appreciate your feedback and look forward to helping you with your travel money needs again in the future.
Bethany
1 June 2026
Bought £400 worth of Euros
Can never fault these..there always happy to help.and makes a difference when u can actually talk to a person.. and there always knowledgeable
Hello Liz,
Thank you for your lovely 5* review.
Providing friendly, knowledgeable service and being available to help in person are things we take great pride in, so it's wonderful to know this has made a difference to you. We truly appreciate your continued support and look forward to helping you again with your travel money needs in the future.
Bethany
1 June 2026
Bought £800 worth of Euros
Excellent service staff very helpful and efficient.
Hello Betty,
Thank you for your review. We're delighted to hear that you received excellent service from our team.
Providing helpful and efficient service is always our goal, so it's wonderful to know that your experience reflected this. We appreciate your feedback and look forward to assisting you again in the future.
Bethany
31 May 2026
Bought £300 worth of Euros
Ordered money online night before.
Was all ready for collection the next day. Hassle free. Great service
Hello Jayne,
Thank you for your great review. We're pleased to hear that your online order was ready for collection the next day and that the process was hassle-free.
It's wonderful to know that you were happy with the service you received. We appreciate your feedback and look forward to helping you with your travel money needs again in the future.
Bethany