Hays Travel reviews

Sarah at the Halesowen branch was fantastic. Very friendly and efficient and put me at ease.

I order £1000 worth of euros to collect from the Ashington branch, email received to say the branch would contact me the following day. This was Monday and I’m writing this review on Sunday still waiting! Ive ordered euros from elsewhere and won’t used Hays travel again.

Ordered a lot of euros on the click & collect option, collected next day.

The Hay’s branch in Barry are the best Travel Agency I have ever dealt with, their customer service is excellent, nothing is too much trouble

Two people in front of me but it might as well have been twenty two as the two staff members on the desk were so slow at their jobs and I certainly wouldn't want them booking me a holiday!!! When I eventually got to the desk I then had to answer all the questions I'd answered on their website when ordering my click and collect euros so what's the point in pre-ordering as the cash wasn't even ready. The member of staff dealing with my order spelt my name wrong twice so couldn't find me on their system, then put my post code in wrong and even got my house number wrong on my receipt even though I had told her that twice as well. I asked for my cash in certain notes but got quite a lot of it in notes that I didn't want as she couldn't be bothered going to the safe to get what I wanted. then I had to endure her counting out so I'm glad it wasn't a large amount as I might still be there. Just under an hour I was in there, for something that should've taken ten minutes

Used click and collect great service.

Ordered currency on line.

An email confirmed the currency would be available the following day and that the store would contact me.

Having heard nothing I visited the store around 2:30pm on the day in question.

A note on the store door informed customers they would reopen at 2:45pm Closed for lunch apparently ??

When I questioned why the store had not been in touch I was told words to the effect that not all currency receipts had yet been processed.

I suggested it was rather late in the day to be in that position. The response was, we are still open !

On checking the assistant told me NO order confirmation had been received at the store. Upon request I was able to confirm the order by showing the email on my mobile.

Fortunately (I suppose) the assistant could fulfil the order because there was sufficient currency in store.

It raises a number of questions.

What business closes for lunch so late in the afternoon ? Suggests to me poor staffing arrangements.

How, so late in the day could it be that all the currency receipts had not been opened and processed ?

How can an online booking which has been confirmed not have been correctly conveyed to the store in question ?

An awful way to run an enterprise,I doubt Hays will benefit from my business again.

I turned up to the Waterlooville office. Two members of staff were busy with other customers arranging holidays. Waited for 20 minutes just waiting to pick up foreign currency. Two other customers turned up for travel money. The staff suggested that they had no idea how long it would take to serve me for travel money and if would like to pop back. I couldn't really wait for 1+ hours for travel money. Although I do understand the staff were busy.

All staff are very helpful and never rush you. Always have time to answer any questions you may have

I recently visited hays travel Christchurch to purchase euros, and I had the pleasure of being assisted by Jenn. From the moment I approached the counter, she was professional, courteous, and incredibly knowledgeable.

The entire transaction was smooth and efficient. She took the time to explain the current exchange rate, answered all my questions with patience, and ensured I felt confident about the process. What stood out most was their warm demeanor and attention to detail — She double-checked everything to make sure I received the correct amount and even offered tips for holidays spends whilst traveling abroad

Thought all was organised after ordering on line ,but when arrived at the store was still waiting to be served after 20 mins .When I was eventually served I was told ‘this might take some time ‘ Despite money being there ,their system was ‘slow’ I had already waited 20 mins and could not wait any longer -left without the money and arranged elsewhere without any hassle.Was not impressed by the attitude of the male server in the store who was not in any way apologetic for the delay and poor service .

Ordered on Saturday, and my Canadian dollars arrived in store on Monday morning, which I was able to collect immediately.

Ordered online more than once. Money is usually available for collection the next day. Always a good rate and I definitely shop around for the best deal. Maesteg staff are always friendly and happy to help

Ordered it the night before and fetched it the day after. Staff were very helpful.

I ordered my Turkish Lira on Click and Collect

Hays Travel Staff are so friendly always

Very helpful and caring

I brought Euro