Hays Travel are rated Excellent in 7,163 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,163
Yesterday
Bought £200 worth of US dollars
For several months I have been getting £100 of usd using click and collect and having it out on travel card I store.
Few months ago they upped minimum to &200
Today I went into store to get the dollars and was told they are not allowed to put them onto the card and I had to either take cash or pay £10 “admin” to get a refund.
Not blaming staff in store who were really good - but corporate policy makers. Not happy.
Good Afternoon Steve,
Thank you for your review.
We are sorry to hear you have been left dissapointed following a recent increase on the minimum value required for our online currency purchases - we appreciate your comments and do take all feedback on board.
Regarding the currency unable to be added to your card, please can you email further information to online.support@hays-travel.co.uk so we can advise accordingly.
Many Thanks
Megan
Yesterday
Bought £200 worth of Euros
Staff are always pleasant and courteous. Always remember your name to. Makes it a pleasant experience
Good Afternoon,
Thank you for your kind words! We're delighted to hear our team makes your visits personal and welcoming!
Kindest Regards
Megan
Yesterday
Bought Euros
Quick and efficient service. Mel was very friendly and professional.
Good Afternoon Janet,
Thank you very much for your feedback.
We are very happy to hear of the great service you received from a memeber of the branch!
Kindest Regards
Megan
Yesterday
Bought £800 worth of Euros
Staff member who served me was very pleasant and professional.
Good customer service skills.
Good Afternoon,
Thank you for your kind feedback! We're delighted to hear our team provided a pleasant and professional service.
Kindest Regards
Megan
Yesterday
Bought Euros
Smooth transaction
Good Afternoon,
Thank you for your feedback! We're glad everything went smoothly for you when purchasing currency!
Kindest Regards
Megan
16 March 2026
Bought £345 worth of Euros
Good rate. Quick and efficient . Helpful staff.
Good Afternoon,
Thank you for your feedback!
We're glad you found the service quick and efficient, and that our team could help!
Kindest Regards
Megan
16 March 2026
Bought £600 worth of Euros
Great exchange rate and excellent customer service. Great to be able to pick up my currency in person rather than frustrating postal delays!
Good Afternoon,
Thank you for your great feedback! We're pleased you enjoyed the rate and service, and that the in person collection made things easier!
Kindest Regards
Megan
16 March 2026
Bought travel money
Excellent service right from the start. Currency ordered online and collected from the chosen bureau the same day. Staff helpful and friendly. Have used this service numerous times and it has never let me down.
Good Afternoon,
Thank you for your continued support! We're delighted to hear the process was smooth and reliable, and that the team made a great impression.
Many Thanks
Megan
16 March 2026
Bought £200 worth of Euros
Decent exchange rate and helpful staff. Would recommend.
Good Afternoon,
Thank you for your kind feedback! We're glad you were happy with the rate and service you received!
Kindest Regards
Megan
15 March 2026
Bought £500 worth of Euros
Fantastic and helpful service
Good Afternoon Andrew
Thank you for your feedback .
Kind Regards Vanessa
14 March 2026
Bought £750 worth of Euros
Excellent
Hi Joyce
Thank you for your feedback.
Kind Regards Vanessa
14 March 2026
Bought £200 worth of Icelandic krona
I’ve ordered travel money twice from Hays as it was simpler and more flexible than other places I’d looked it. It’s easy to select what you need and to arrange either a collection or delivery. The staff are friendly and efficient.
Hi Deborah
Thank you very much for your feedback , and i hope you have a great holiday.
Kind Regards Vanessa
14 March 2026
Ordered a currency card
Professional service with the member of staff who dealt with us regarding money (Mel)
Good Afternoon
Thank you so much for your kind feedback .
Many Thanks Vanessa
14 March 2026
Bought £1,010 worth of Euros
Been into Wakefield excellent rate and young lady Mel a true credit to hays thanks so much 10 out of 10
Good Afternoon David
Thank you for your kind feedback.
Many Thanks Vanessa
14 March 2026
Bought £400 worth of Euros
Bought £400 of €’s easy online,just one blip but got over that and collected next day from cheerful and helpful staff
Hi Derek
Thank you glad to see you got sorted , thank you for your feedback .
Kind Regards Vanessa