Hays Travel are rated Excellent in 6,850 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 3 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 6,850
5 November 2025
Bought £1,000 worth of Euros
Popped into my local branch for euros for my holiday. I asked for £1000 with and received £1050 euros which should of been £1150, I called the branch to double check as wasn’t sure the rate right and was told there machine has a clitch and gives wrong amount sometimes.
I have returned from my holiday and was given a refund no problem and staff lovely and friendly. My advice is check the rate before purchasing and don’t just trust them. If I hadn’t phoned back my local branch I would of been short changed still
Good Afternoon, Debbie
Thank you for taking the time to share your experience. We’re really sorry about the error with your currency exchange and appreciate you bringing it to our attention. We’re glad our team was able to resolve the issue quickly and that you found the staff friendly and helpful.
Please be assured that we’re investigating and reported the machine glitch to make sure this doesn’t happen again. We also appreciate your advice to check rates.
We hope to see you again in the future.
Kind Regards
Shauna
5 November 2025
Sold 150 Euros
I found the staff at the Shanklin IW very helpful and nothing was to much trouble
Good Afternoon, Stuart
Thank you for your feedback, we really appreciate this.
Kind Regards
Shauna
4 November 2025
Bought £103 worth of Euros
Before my tickets were due to be available, about one week before I received a phone call from Hays asking if I would like them to put some Euros aside for me to collect along with my tickets. I asked them to reserve a certain amount, which they did. On my visit to collect my tickets, I was acknowledged, offered my tickets and referred to the Bureau to collect the currency I had ordered. I was welcomed with a sincere smile and I cannot fault the service I received. A very pleasant experience.
Good Afternoon, Jenn
Thank you for leaving a 5* review, your feedback is important to us.
Hope to see you again in the future!
Kind Regards
Shauna
4 November 2025
Bought £400 worth of Thai baht
Great service always. I Book travel money online - rates are always the best around and money available to collect same day or following day. Ladies in branch are always very friendly
Good Morning, Elaine
Thank you for taking the time to leave a review, your feedback is greatly appreciated.
Glad you are happy with the rate and service!
Kind Regards
Shauna
4 November 2025
Bought £600 worth of Czech koruna
Always good service from the staff..polite and helpful staff..clear understanding everything explained properly..
Good Morning, Dawn
Thank you for your 5* review, your feedback is greatly appreciated.
Hope to see you again in the future!
Kind Regards
Shauna
1 November 2025
Bought Euros
Alex at the exchange desk is very friendly knowledgeable & helpful. The only down fall with the travel card service is as a customer I can't set up a direct debit to add funds to my card, otherwise I have no complaints. Thank you
Good Afternoon Colin,
Thank you for taking the time to share your feedback! We’re delighted to hear that Alex provided such friendly and knowledgeable service — we’ll be sure to pass along your kind words.
We also appreciate your comment about the travel card service and the suggestion to allow direct debits for adding funds. Feedback like yours helps us improve our services, and we’ll be sure to share this with our team for future consideration.
Thanks again for choosing us, and we look forward to seeing you next time!
Warm regards,
Jessica.
30 October 2025
Bought £300 worth of Euros
Absolutely brilliant throughout from searching for what we wanted, helpful in every way
Good Afternoon,
Thank you so much for your fantastic review. We’re thrilled to hear that you found the whole process, from searching for what you needed to completing your purchase, absolutely brilliant. It’s wonderful to know the team were able to assist you in every way.
Kindest Regards,
Jessica
30 October 2025
Ordered a currency card
Very easy and good rates of exchange when I needed extra currencies. Very helpful assistant who showed me how to change one currency to another without charges. Great experience.
Good Afternoon,
Thank you for your lovely feedback. We’re delighted to hear that you found ordering your currency card easy and that our assistant was able to guide you so effectively. It’s wonderful to know you had a great experience and were happy with the exchange rates and guidance on currency conversion.
Kindest Regards,
Jessica
30 October 2025
Bought £2,000 worth of Australian dollars
Best rate around, friendly helpful service
Good Afternoon,
Thank you for your wonderful review. We’re thrilled to hear that you were happy with the competitive rate and received friendly, helpful service. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Jessica
30 October 2025
Bought US dollars
Put $500 on card $300 cash in shop so simple thanks to the helpful and professional staff at the Bromsgrove branch.
Good Afternoon,
Thank you for taking the time to share your experience. We’re so pleased to hear that you found the process simple and straightforward, and that the team at our Bromsgrove branch were helpful and professional throughout. Your kind feedback will be passed on to them — they’ll be delighted to know their service made such a positive impression.
Kindest Regards,
Jessica
29 October 2025
Bought £100 worth of Euros
Ordered my euro's online, collected in St. Anne's branch. Fantastic service from a friendly, polite and extremely helpful team.
Made all my travel bookings here for many years. Well done Hays Travel.
Good Afternoon,
Thank you so much for your wonderful review. We’re delighted to hear that you received fantastic service from the friendly and helpful team at our St. Anne’s branch. It’s lovely to know you’ve trusted Hays Travel with your bookings over the years — your continued loyalty and kind words mean a great deal to us.
Kindest Regards,
Jessica
29 October 2025
Bought travel money
Needed Euros for my holiday in November. Cash is king and I always like to collect my travel money rather rely on delivery. Hays provided an excellent exchange rate and a smooth transaction. Many thanks.
Good Afternoon,
Thank you very much for your thoughtful review. We’re delighted to hear that you were happy with the excellent exchange rate and smooth transaction. It’s great to know you prefer collecting your travel money in person, and we’re pleased we could make the process easy and reliable for you. We hope you have a wonderful holiday in November!
Kindest Regards,
Jessica
29 October 2025
Bought £200 worth of Euros
Always friendly and helpful
Good Afternoon,
Thank you for your lovely feedback. We’re so pleased to hear that you always find our team friendly and helpful — providing great customer service is something we take real pride in. Your continued support means a lot to us, and we look forward to welcoming you again soon.
Kindest Regards,
Jessica
29 October 2025
Bought Euros
Brilliant rates. I'll use them again. Booked three hours before I collected them. 1.12 instead of 1.09. Miles better.
Good Afternoon,
Thank you so much for your kind review. We’re delighted to hear that you were pleased with the brilliant exchange rate and the convenience of booking just a few hours before collection. It’s wonderful to know you’d choose to use us again — we really appreciate your support.
Kindest Regards,
Jessica
28 October 2025
Bought travel money
Simple to order and collect, competitive rate offered.
Good Afternoon,
Thank you for your lovely review. We’re so pleased to hear that you found the process of ordering and collecting your travel money simple and that you were happy with the competitive rate offered. We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Jessica