Hays Travel are rated Excellent in 7,191 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,191
27 March 2026
Bought £502 worth of Euros
Have bought currency from Hays the last few times. Very easy to order on online and they offer great rates.
Good Afternoon,
Thank you for your continued support! We’re glad you find our online ordering easy and our rates competitive!
Kindest Regards
Megan
27 March 2026
Bought Euros
Prompt, friendly and welcoming
Good Afternoon,
Thank you for your kind feedback! We’re glad you found the service prompt, friendly, and welcoming!
Kindest Regards
Megan
27 March 2026
Bought £1,064 worth of US dollars
Only used for travel money, excellent service and great exchange rates, would recommend.
Good Afternoon,
Thank you for your recommendation! We’re glad you enjoyed the excellent service and great exchange rates!
Kindest Regards
Megan
27 March 2026
Bought travel money
Absolutely fabulous service as always in Tonypandy bureau.
Wonderful polite young man 10/10
Good Afternoon,
Thank you for your fantastic review! We’re delighted to hear you received such great service in our Tonypandy bureau!
Kindest Regards
Megan
26 March 2026
Bought Euros
I was at the branch in Largs today the staff were all very helpful and friendly.
Great staff that greet costumers with smiling faces and a warm atmosphere.
Great costumer services and attention to detail.
Good Afternoon,
Thank you for your kind words! We’re so pleased to hear the Largs team made you feel welcome and provided great service—we really appreciate your feedback.
Kindest Regards
Megan
26 March 2026
Bought £200 worth of Euros
I went into the Cumnock Branch this afternoon to collect travel money. All three members of staff greeted me warmly when I entered. One of the ladies served me very quickly. When I left all the staff again said goodbye to me. Lovely service. Much appreciated.
Good Morning,
Thank you for your lovely feedback! We’re delighted to hear you received such a warm welcome and great service from the team in our Cumnock branch!
Kindest Regards
Megan
26 March 2026
Bought £1,006 worth of Euros
Ordered euros on line and was able to collect within an hour. On line service very easy to use and better exchange rates, will definitely use this service again.
Good Morning,
Thank you for your great review! We’re pleased you found the online service quick and easy, and we look forward to helping you again soon.
Kindest Regards
Megan
26 March 2026
Bought £309 worth of Euros
I went to the store in Gosport to buy Euros. I was offered a paltry exchange rate but was told I could get a better rate online. I had to drive home, place my order and immediately drive back. This made a difference of approx £30 to my order for €350. The cash was waiting for me as I arrived; probably taken from the same drawer.
This seems to be some sort of administrative nonsense.
Good Morning,
Thank you for your review.
We are sorry to hear of the issues regarding traveling home to fufill the online order to receive a better rate and we can undestand the inconvenience of this for you.
For future refernce, if you show our branch members the rate provided on Hays Travel website, they will be able to match this for you instead of you travelling home to do your online order.
We appreciate all comments from our customers and ensure to take the feedback on board as this assists us in improving services where needed.
Many Thanks
Megan
26 March 2026
Bought £200 worth of Euros
Always the best place to buy Euros.
Friendly service from all staff in Stowmarket branch, and the best exchange rate around
Good Morning,
Thank you for your kind feedback! We’re glad you enjoyed the service and found our rates competitive.
Many Thanks
Megan
26 March 2026
Bought Euros
Click and collect very easy to use, friendly helpful staff in store.
Good Morning Khalid,
Thank you for your review.
We are happy to hear you have found the process easy to carry out and the staff in the branch helpful.
Many Thanks
Megan
25 March 2026
Bought Euros
Click and collect very easy to use, friendly helpful staff in store, able to request the denomination of notes on arrival, would highly recommend
Hi Phil
Glad to hear you had a good experience.
Many Thanks Vanessa
25 March 2026
Bought £650 worth of US dollars
1st class service from friendly staff, will definitely use again.
Good Afternoon
Many thanks for your kind words and review .
Vanessa
24 March 2026
Bought £600 worth of Euros
very easy service to use and get a good rate if you click and collect
Hi Gill
Thank you very much for your review
Kind Regards Vanessa
24 March 2026
Bought £200 worth of Czech koruna
Collected my currency from the Ripon branch. The member of staff was very helpful and friendly.
Good Afternoon Gary
Thank you for your feedback , have a good holiday .
Many Thanks Vanessa
24 March 2026
Bought £500 worth of Euros
Looking for Euros I found the web site very easy to navigate and make my purchase. Customer service in your Cleveleys office was, as usual, friendly, competent and efficient. Top marks for all!
Good Afternoon Kevin
Thank you for your feedback it is much appreciated .
Kind Regards Vanessa