Hays Travel reviews

Holly, the assistant in store gave us excellent assistance with the process for a click and collect Swedish Krona currency order.

My online ordering process (both on my mobile in the store and on my home computer was problematic in that when I pressed 'Place Order', I received a message at the top of the form stating that I had failed the Rekaptcha test. I believe this is a test to ensure I am human; no such test appeared on my screens.

My husband then completed the order and inserted our home phone number rather than a mobile number. The order worked but even he had not been presented with a Rekaptcha test! All very confusing. If the issue is the use of a mobile number then surely the form should state that a landline number had to be used.

Ordered Euro on line on Sunday 22nd June to collect at Ferndown Branch. No contact from anyone at Hays followed until I chased it up with staff at Ferndown on 26th June, who informed me they had tried to ring me twice. My call log shows no calls received. My number was confirmed as being correctly given. Attended Ferndown Branch today, 28th June to collect.

It’s great having an option to get smaller amounts online - always a great rate and friendly service.

Popped into the local branch to buy some dollars.

The lady behind the counter was extremely friendly and not only supplied the money we required.

Additionally, she had time to explain a potential purchase of other funds we would require at a later date.

Great service.

Used Hayes for travel money. Used another company in Romford in the past that I've used for years add their rate was always better than others. But I checked Hayes website and they beat the rest rate I'd previously got. Ordering on line was simple as was the collection process. 100% would recommend Hayes!

Ordered online, got a call confirming the order which was ready on the day as requested

Always a friendly, helpful service when purchasing Travel Money.

I go nowhere else.

When I had trouble with the Hays Travel money card the Northwich staff sorted it straight away.

Thankyou

Thank you to staff in Hays Travel Moreton Wirral

Always friendly and helpful.

Full help and supportive advice on new travel card

Was so easy to use on holiday

Thank You

Teresa

Hays travel is definitely the best for travel money. Couldn't be easier. I order online to hays travel forest side & collect the next day. The money is always ready for me & staff are pleasant and helpful. The exchange rate is always the best available in Belfast. Hopefully will be back soon. Stephen Dawson

Ordered Australian Dollars in advance. Confirmation email said branch would contact me to discuss my requirements. No contact from branch. I made 6 phone calls to the branch on the day I was supposed to collect my currency, none of which were answered so I went to the branch. I was informed they don't stock the currency which is fair enough, but what is the point in ordering if they do not communicate this to customers. The advisor did a search and told me which branch had stock, I was unable to travel there before close of business and visited the following day to buy the currency. Unfortunately it was required for a gift and it was very inconvenient not having it available when required. Some basic communication would have alleviated the problem as I could have made alternative plans. The advisors in both stores were very pleasant and helpful, it is the system that is at fault. This was my first time using Hays click and collect service and I will never use it again as it is unreliable. The 2 stars are for the staff, otherwise it would have been zero.

I ordered travel money 8 days before I was due to travel and was not informed that it hadnt arrived. It will now arrive during the week I am away and I have to leave the uk without foreign currency and without time to order elsewhere. Extremely poor service.

Very friendly staff and great exchange rate

First class advice very friendly no rush

On arrival the shop windows where very grubby staff took ages to sort out rates and find sufficient funds

The staff at the Fakenham office were all professional and helpful and because of these qualities the holiday in Malta was excellent.