Hays Travel are rated Excellent in 7,329 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 24 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,329
Yesterday
Bought Euros
2nd best rate online for Euros but the better rate by a rival proved illusory as purchase could not be completed online due to a technical post code recognition problem. So de facto the best rate online, convenient pick up location and my cash was waiting from me when I picked it up from a friendly member of Hay’s staff.
Good Afternoon Frank,
Thank you for your 5 star review.
I am glad you have had a good experience when collecting exchange money in one of our branches.
Many Thanks,
Lucy
Yesterday
Bought Euros
Competitive exchange rate: very rapid reply to order and picked up same day after phone call to say euros ready.
Good Afternoon Jon,
Thank you for your 5 star review.
I am glad you have had a good experience in one of our branches collecting exchange money.
Kind regards,
Lucy
Yesterday
Bought £200 worth of Euros
I've been to hays travel a few times and every time the staff are always polite and very helpful and friendly
Good Afternoon Michelle,
Thank you for your 5 star review.
I am glad you have had a good experience in one our branches.
Many thanks,
Lucy
Yesterday
Bought £800 worth of Euros
Excellent, efficient service!
Good Afternoon Anne,
Thank you for your review, I am glad you have had a good experience in one of our branches.
Kind regards,
Lucy
17 May 2026
Bought Euros
It was excellent being able to reserve Euros online at a good rate for same day local collection.
Slightly concerning was the online closing message "Your transaction may not be completed successfully." I hate when I occasionally see messages like that after paying(?) for something - have I bought Euros or not?!
But fairly straightforwardly resolved by a quick call to the branch (transaction was fine, no idea what the issue was.) All good, minor glitch only, would definitely use again.
Thank you for your kind review and feedback will be sure to feedback it back to the team
Kind Regards Vanessa
16 May 2026
Bought £1,400 worth of Barbadian dollars
Staff in my local branch 4833 Bootle strand are all so lovely and friendly I will not now go anywhere else for my currency exchange ( especially Kimberley ) had time time to chat about my upcoming holiday and made what could be a stressful experience really stress free 10/10 guys ….As Arnie once said ….”I’ll be back “
Ah Jay
Thank you very much for your kind feedback and review .
Vanessa
16 May 2026
Bought £200 worth of Norwegian kroner
I ordered some foreign money online with hays and collected it from the Poole branch it was a very simple and easy process and the staff where very helpful and pleasant l would certainly recommend hays for money exchange
Thank you for your 5 Star review
Kind Regards Vanessa
16 May 2026
Bought Euros
Very happy with Hays Travel Tiverton, Abi helped us today with our Euros for our holiday in 2 weeks.
All the staff are very friendly & welcoming in Tiverton branch.
A big shout out to Laura who actually found our (hopefully)perfect holiday for us!
Thank you for your review Susan
Much appreciated Vanessa
16 May 2026
Bought £500 worth of Euros
Always use hays for my currency purchase. Easy to order online,competitive rates,easy local pickup.
Thank you Martin for your 5 Star review .
Vanessa
15 May 2026
Bought £700 worth of Euros
I went to Hays at transit way today to use click and collect. I had problems with my banking app and was really struggling to get the back to authorise the payment. That's too the staff there they helped me to navigate the system after phoning the bank and getting them to authorise. They let me sit in the shop and make my call then try again. They were so pleasent and helpful I was very grateful. Thankyou
Good Afternoon,
Thank you for your lovely feedback!
We’re so pleased our team at Transit Way could support you and make the process easier—your kind words mean a lot, and we’re glad everything worked out in the end.
Many Thanks
Megan
14 May 2026
Bought £400 worth of Euros
Excellent service and staff and a good exchange rate as well
Good Afternoon John,
Thank you for your kind feedback!
We’re delighted you received excellent service and a great exchange rate!
Kindest Regards
Megan
14 May 2026
Bought £600 worth of Euros
Looked for best high street exchange rate and Hays Travel were the best. For a small fee, you could also have a buy back guarantee at the same rate as purchased. Did click and collect online, for the best rate and collected the money from my local branch, within 30 mins of paying. Euros were ready when I arrived and the polite, friendly, young lady had them ready and waiting. Excellent service all round.
14 May 2026
Bought £300 worth of Euros
Very easy process and the staff in the local branch were very professional and friendly
14 May 2026
Bought £724 worth of Euros
Very fast efficient & secure service with excellent customer attention.
14 May 2026
Bought £507 worth of Euros
Not very happy as although I’d paid for my Euros online and had ID with me I had to return home to collect the credit card I had paid with in order to receive my Euros. Why was this necessary especially as I said I would be happy to phone home and ask my wife to dig out the card from my wallet and provide the card details over the phone.
Ridiculous and a waste of my time when I had a plane to catch!!