Hays Travel are rated Excellent in 7,408 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,408
Yesterday
Bought £2,000 worth of Euros
Went in to change currency.great service very friendly as always.
Thank you John for your 5 Star review
Vanessa
6 June 2026
Bought £502 worth of Euros
Very good exchange rates. The click and collect service was excellent.
Hi Garry
Thank you for review
Vanessa
6 June 2026
Bought £203 worth of Euros
Easy to order online and collect when convenient. Order was ready when I arrived and collection process quick. Staff friendly, polite and efficient.
Thank you Claire for your review and enjoy your holiday
Vanessa
6 June 2026
Bought £500 worth of US dollars
Great service ordered money night before ready to collect in morning. Staff very friendly and helpful. Highly recommend Hays.
Hi Tracy
Thank you for your 5 Star review .
Vanessa
6 June 2026
Bought Euros
Pick up some travel money today staff very friendly and chatty felt at ease definitely recommend them.
Gary thank you so much for taking the time to leave a review .
Vanessa
6 June 2026
Bought travel money
Ordered 1200 Euros yesterday and collected them this morning. The whole experience from start to finish was exemplary. Well done.
Hi Gary
Thank you for your kind review .
Vanessa
5 June 2026
Bought £326 worth of US dollars
Have ordered dollars a few times and each time the whole experience has been quick and smooth, all of the ladies are friendly, professional and lovely.
Good morning
Thank you for the lovely feedback
I am glad to hear the ladies were able to make your experience a good one
Kind Regards
Debbie
5 June 2026
Bought £1,000 worth of US dollars
Great rate for US dollars
Friendly and knowledgeable staff, always willing to help and give useful advice
Good morning
Thank you for the lovely feedback
I am glad to hear they were able to help you get a great rate for your Dollars
Kind Regards
Debbie
5 June 2026
Bought £560 worth of Canadian dollars
Sophie at the branch was extremely helpful, the whole process was relatively straightforward.
Good morning
Thank you for the lovely feedback.
It was lovely to hear Sophie was able to help you
Regards
Debbie
5 June 2026
Bought £200 worth of Euros
Always efficient and very friendly. The click and collect service is excellent.
Thanks once again.
Good morning
Thank you for the lovely feedback
Regards
Debbie
4 June 2026
Bought £750 worth of US dollars
Competitive rate and convenient collection
Good Afternoon,
Thank you for your feedback! We’re glad you were happy with the competitive rate and convenient collection!
Many Thanks
Megan
4 June 2026
Bought £200 worth of Euros
Quick and easy process to order my holiday money online, kept me up to date with order process and phoned my up to say order was ready for me along with email confirmation too, very polite and professional when picked up order would definitely use them again
Good Afternoon,
Thank you for your fantastic feedback!
We’re delighted you found the process quick and easy and appreciated the regular updates and call to confirm your order was ready. It’s great to hear our team provided polite and professional service.
Many Thanks
Megan
4 June 2026
Bought £900 worth of Euros
Love this service !
Always use the Chester Le Street branch because the staff are first class , especially the lady who serves me with my currency , so friendly & helpful. Great rates and service with a smile. Thank you.
Good Afternoon,
Thank you for your wonderful feedback!
We’re delighted you love the service and that our Chester-le-Street team always provide such friendly and helpful support. We really appreciate your continued loyalty!
Many Thanks
Megan
4 June 2026
Bought £600 worth of Euros
I did click and collect with Hays and got a good rate and the online experience was simple and fast. I got a confirmation email within a minute and then an email saying it was ready to collect a minute or so later. Collection at the shop was straight forward.
Good Afternoon,
Thank you for your great feedback! We’re delighted you found the online process quick and easy, and that collection was straightforward. Glad you were happy with the rate too!
Many Thanks
Megan
3 June 2026
Bought £250 worth of Euros
Booked some holiday money with my local Hays branch using click and collect in Bridgend. Excellent service with the the best exchange rate in the area. Would definitely recommend this service.
Good Afternoon,
Thank you for your great feedback! We’re delighted you enjoyed the click & collect service and found our rates the best in the area—your recommendation is much appreciated.
Many Thanks
Megan