Hays Travel are rated Excellent in 7,903 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 12 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,903
Yesterday
Bought £500 worth of Australian dollars
Friendly efficient service. Special mention to Julie at crystal peaks, sheffield.
Hi Jane,
Thank you for your kind words, I will be sure to pass your feedback to Julie!
Many thanks,
Chloe.
Yesterday
Bought £870 worth of Euros
Excellent service and friendly staff
Thank you for continuing to use our service Robert!
Many Thanks,
Chloe.
28 September 2026
Bought £100 worth of Polish zloty
The click and collect ordering system is simple and efficient, ; the currency available the next day.
I was slightly annoyed by the service however. The young lady who served me was quite sullen, to the point of rudeness especially when I asked for different denominations. I will certainly use Hays Travel for my currency in future, but will collect from a different store.
Good Evening Eileen,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our click and collect service simple and efficient and that your currency was ready for collection the following day.
However, I’m sorry to hear that the service you received in store did not meet the standard we expect. We understand that asking for different denominations is a reasonable request and you should always be made to feel welcome and assisted politely.
We’ll certainly take your comments on board and pass them to the relevant store team so that the experience can be addressed.
Many Thanks,
Chloe.
28 September 2026
Bought £200 worth of Czech koruna
The problem is with your website. It asks on what date is the money to be collected, neglecting to say that the money delivery to the agency might not be until late morning.
I had to wait for nearly an hour for the money to be delivered and then for a member of staff to be available to serve me.
I usually use Supermarket foreign currency facilities, but this time as I was going into the city on a rare visit, I decided to try your service.
Sorry but I WILL NOT BE USING IT AGAIN.
Good Evening,
I’m very sorry that your experience fell so far below your expectations and I completely understand your frustration.
The collection date shown on our website should give customers a clear understanding of when their currency will actually be available to collect and having to wait nearly an hour for the money to arrive, followed by a further wait to be served is understandably disappointing.
Your feedback regarding the website and the way collection times are communicated is helpful and I will make sure this is passed on to the relevant team for review.
I’m sorry that this experience has resulted in you deciding not to use our service again.
Many thanks,
Chloe.
28 September 2026
Ordered a currency card
Ordered a money card and cash separately. Went to collect and both in cash, explained one was meant to be on a card and told nothing they can do.
Shocking service and second time I've had issues for collection.
Won't be a third. I advise using someone else for currency.
Good Evening Andy,
I’m really sorry to hear about your experience especially as this is the second issue you’ve had with a collection.
I’m disappointed that we weren’t able to resolve this for you at the time of collection and I appreciate you taking the time to share your feedback. I’ll make sure your comments are passed on to the relevant team so we can review what happened and help prevent this from happening again.
We’re sorry to have let you down and we understand your decision following this experience.
Many thanks,
Chloe.
28 September 2026
Bought £500 worth of Euros
Always great service, polite fast & efficient.
Thank you for your 5* review!
Many thanks,
Chloe.
28 September 2026
Bought £2,000 worth of Euros
Such an easy to use website when ordering and always an excellent & friendly service when collecting from Christchurch branch. Have used previously and will use again & again.
Hi Derek,
Thank you so much for your 5* review!
I am so please you found our click and collect service easy to use.
Many thanks,
Chloe.
27 September 2026
Bought £300 worth of Euros
As always, very nice people to deal with, fast and pleasant.
I hope you have a wonderful holiday Philip and thank you for taking the time to share your experience with us.
Kind regards
Natalie
27 September 2026
Bought travel money
it was quite simple really but very helpful and efficient
Thank you for taking the time to leave a review Alex.
I hope you have a great holiday.
Kind regards
Natalie
26 September 2026
Bought £300 worth of Euros
Efficient but not over Friendly
Thank you for taking the time to leave a review Mark.
I'm sorry to hear that the branch were not over friendly, this is something we will look into for you.
I hope you have a wonderful holiday.
Kind regards
Natalie
26 September 2026
Bought Thai baht
Excellent service
Thank you for your review Peter, I hope you have a fantastic holiday.
Kind regards
Natalie
26 September 2026
Bought £1,500 worth of Euros
Great experience, Martin behind the counter was very helpful, will definitely be back at the Rutherglen shop again
Thank you for taking the time to leave a review David.
I hope you have a lovely holiday.
Kind regards
Natalie
25 September 2026
Bought £900 worth of Euros
I ordered on the click and collect and when i went in to collect in store the staff were great and helpful xx
Thank you for taking the time to leave a review Donna, hope you have a wonderful holiday.
Kind regards
Natalie
25 September 2026
Bought £200 worth of Turkish lira
Excellent service, easy online purchase and ready to collect instantly. Staff were very friendly and professional. Definitely use this service again.
Thank you for your lovely review Jamie, hope you have a brilliant holiday.
Kind regards
Natalie
25 September 2026
Bought £1,000 worth of Euros
Got there we was seen straight away they are lovely staff
Hi Joan
Thank you for your review , have a great holiday .
Kind Regards Vanessa