Hays Travel are rated Excellent in 7,350 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 7 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,350
Today
Bought Euros
Quick and Easy. Ordered Euros in the morning and they were available for collection straight away
Hello,
Thank you for your 5* review! We’re so pleased to hear you found the process quick and easy, and that your euros were ready for collection so promptly. We really appreciate your feedback and hope to see you again soon!
Beth
Yesterday
Bought £5,000 worth of Euros
Vanessa, Shrewsbury was so helpful.
The rate was competitive
So good they count it twice.
Hello Les,
Thank you for your 5* review!
We’re delighted to hear Vanessa at our Shrewsbury branch was so helpful, and that you were happy with the competitive rate. It’s great to know you had a smooth and positive experience — we look forward to seeing you again!
Beth
Yesterday
Bought £200 worth of Euros
Always friendly and helpful with good exchange rates
Hello Glynis,
Thanks so much for your kind review! We’re really pleased to hear you consistently find our team friendly and helpful, and that you’re happy with our exchange rates. We truly appreciate your continued support and look forward to seeing you again soon!
Beth
23 May 2026
Bought £450 worth of Euros
Ordered my holiday euro as the best rate locally that I could find.
Easy process to collect on the day.
A good mix of denominations which was a nice surprise.
Happy to use again.
Hello Tim,
Thank you for your lovely review! We’re delighted you found our rates to be the best locally and that the ordering and collection process was quick and easy. It’s also great to hear the mix of denominations was appreciated — we know that can make things much more convenient while travelling. We look forward to helping you again next time!
Beth
23 May 2026
Bought £600 worth of Euros
Ordered online and picked up later in the day. Nice and straightforward and a good rate too
Hello Mags,
Thank you for your great feedback! We’re delighted to hear you found the online ordering and same-day collection process nice and straightforward, and that you were happy with the exchange rate too.
We appreciate your support and look forward to helping you again in the future!
Beth
23 May 2026
Bought Euros
Busy, the lady was really nice.
Hello Mrs Hammond,
Thank you for your review! We’re pleased to hear you had a positive experience and that our colleague was friendly and helpful. We really appreciate your feedback and hope to see you again soon!
Beth
23 May 2026
Bought £500 worth of Euros
Excellent service, very friendly and helpful. Best exchange rates in town.
First time we have used Hays but won’t be the last
Hello William,
Thank you for your 5* review!
We’re so pleased to hear you received excellent, friendly service and found our exchange rates to be the best in town. It’s wonderful to know your first experience with Hays was such a positive one, and we’re delighted to hear it won’t be your last. We look forward to helping you again soon!
Beth
22 May 2026
Bought £200 worth of Euros
Pre ordered Euros and collected them from Hays Rugeley branch today .The staff are so welcoming and helpful .Wouldn't go anywhere else. Always get the best rate going too .
Hello Ellen,
Thank you so much for your wonderful review! We’re delighted to hear you had such a positive experience with our Rugeley branch team. It’s great to know you found the staff welcoming and helpful, and that you continue to enjoy our competitive exchange rates. Your loyalty means a lot to us, and we look forward to helping you again in the future!
Beth
22 May 2026
Bought £1,005 worth of Euros
Disappointed that you now have to pay in advance of collection when ordering online especially as I forgot to tick that I didn’t require buy back so wasted £3.99. Service in my local store was impeccable as usual though.
Hello Pat,
Thank you for your feedback. We’re sorry to hear you were disappointed with the advance payment requirement and the accidental addition of the buy back option.
That said, we’re really pleased to hear the service from your local store was impeccable as always!
Beth
21 May 2026
Bought £203 worth of Euros
An efficient service, both the online transaction and the in-person collection, together with a competitive rate.
Hello Allan,
Thank you for your great feedback! We’re delighted to hear you found both the online ordering process and in-person collection efficient and straightforward. It’s also wonderful to know you were happy with our competitive exchange rate. We really appreciate your support and hope to see you again for your next trip!
Beth
21 May 2026
Bought £529 worth of Euros
Always a great euro exchange rate for my holiday. Staff are brilliant too.
Hello Jeffrey,
Thank you for your 5* review! We’re so pleased you were happy with the euro exchange rate and the service from our team. We really appreciate your continued support and hope you have a fantastic holiday. We look forward to seeing you again soon!
Beth
21 May 2026
Bought £301 worth of Euros
So easy to get my euros. Doesn't seem to be a minimum amount on orders like other places. Staff are always very friendly, no hassle, just order and collect! What more do you want?
Hi Vera
Thank you for your fantastic feedback. We’re so pleased to hear that you found the process quick and hassle-free, and that our team’s friendly service made your experience even better.
We always aim to make ordering and collecting travel money as easy and convenient as possible, so it’s wonderful to know we delivered that for you. We truly appreciate your support and look forward to helping you again in the future.
kind regards
Gabrielle
21 May 2026
Bought £200 worth of Euros
Very friendly and helpful service at Hays in West Bridgford Nottingham.
Easy ordering and payment for travel money.
Always there to answer any questions or queries.
Hi Pamela
Thank you for your wonderful feedback. We’re delighted to hear you found the service at our West Bridgford branch friendly and helpful. It’s great to know the ordering and payment process was easy for you, and that our team could assist with any questions along the way.
We really appreciate your support and look forward to helping you again on your future travels.
kind regards
Gabrielle
20 May 2026
Bought £500 worth of Euros
Order £500 Euro for pick up, on arrival they said they didn't have many euros left (they didn't even think they had 500 for me)and they had to give me 230 euros in 5's.
Personally I think when money is order & paid for it should be sat aside
Good Afternoon Gail
I am sorry to hear the issues you have encountered and can understand your frustration
please can you email further information to online.support@hays-travel.co.uk so we can advise accordingly
kind regards
- Gabrielle
20 May 2026
Bought £150 worth of Euros
Excellent service for a small transaction . Very helpful gentleman who sold your services very well.
Thank you for your kind feedback David . We’re delighted to hear you were pleased with the service you received. We look forward to assisting you again in the future.
- Gabrielle