Hays Travel are rated Excellent in 7,868 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed yesterday90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,868
19 September 2026
Bought Euros
Ordered on line for collection at Rothwell branch. Good exchange rate and received an email almost straight away to say it was ready to collect. Then had a phone call from Mandy reminding me what ID to bring. Went into the branch and was served straight away. It must have taken all of 5 minutes, if that. Would highly recommend this service and the lovely friendly staff.
19 September 2026
Bought £350 worth of Euros
Ordering foreign currency is easy and straightforward with Hays. They also keep you up to date on email and also phone to let you know when your money is ready to collect. The staff are always friendly and welcoming. Top service.
19 September 2026
Bought travel money
Ordered online went branch to collect lovely lady very helpful. I would recommend.
19 September 2026
Bought £1,500 worth of US dollars
Good rate for USD and the lady served me quickly. Always good service .
19 September 2026
Bought £600 worth of Euros
Friendly as always
Stafe are always happy to see you
18 September 2026
Bought £250 worth of Euros
Ordered on line at a very competitive rate in the area where I live, received a reply back within 20 mins to say the order was ready , received a good mixture of notes (20’s 10’s and 5’s)
Very friendly efficient service.
Will definitely use Hays again
18 September 2026
Bought £393 worth of Euros
On calling to collect my online euro order in the Bridlington branch today, it turned out I had mistakenly ordered it from another branch. My fault entirely. However, the lady who was serving me, along with the manager of both branches could not have been more helpful in transfering the order and enabling me to leave with my euros. Excellent service and thankyou very much.
18 September 2026
Bought Euros
Easy to order and collect.
Competitive rates.
Go to High Street shop for Euros.
Thank you so much for taking the time to leave a review Peter.
I hope you have a great holiday and enjoy every minute.
Kind regards
Natalie
17 September 2026
Bought £500 worth of Euros
First time using Hays Money and found it to be very competitive for Euros . Picked up money at Kirkby
store and was impressed with the service I received from the plesent
and smart staff.
Thank you.
Thank you so much for your lovely feedback for the staff at the Kirkby store, it's lovely to hear.
I hope you have a brilliant holiday John.
Kind regards
Natalie
17 September 2026
Bought £230 worth of Euros
Ordered some Euros and received an email almost instantly that my order was ready.
I was given 20s, 10s and a couple of 5 euro notes, perfect, just what I wanted!
Thank you for your review Graham and for your order to be ready almost instantly, is brilliant to hear.
I hope you have a wonderful holiday.
Kind regards
Natalie
17 September 2026
Bought US dollars
Online purchase of USD was straightforward and collection at branch was easy. Jared at Hays Ryde was most helpful and professional.
Thank you for the wonderful feedback for Jared in the Ryde branch Antony.
I hope you have an amazing holiday.
Kind regards
Natalie
17 September 2026
Bought Euros
Excellent service well manned staff
Thank you for you wonderful feedback for the staff Graham.
I hope you enjoy every moment of your holiday.
Kind regards
Natalie
17 September 2026
Bought £130 worth of Australian dollars
Quick and easy currency collection
I hope you have the most amazing time in Australia Jerry and thank you for taking the time to leave a review.
Kindest regards
Natalie
17 September 2026
Bought £500 worth of Euros
I used the click and collect service for holiday cash. Really easy to order and an excellent rate. Really friendly staff in our local branch. I will definitely use again.
Thank you for your kind words regarding the service received Caroline.
I hope you have a wonderful holiday and thank you for taking the time to leave a review.
Kindest regards
Natalie
17 September 2026
Bought £114 worth of US dollars
Ordered just over one hundred pounds worth of Dollars online for my wife to pick up. The cashier would not allow her to have it despite providing all of the criteria for collection. Because I had ordered it with my virtual card she would not accept that even though my wife could provide the number. I then had to have time off work to go in myself with my wife to pick it up. Absolutely ridiculous for a mere 150 dollars. I will not use Hays again.
Good Afternoon Shaun,
I am sorry to hear about your experience and understand how frustrating it must have been to make a journey to collect your order especially when you had expected the collection process to be straightforward.
Our collection procedures are in place to protect our customers and prevent transactions from being collected by someone who is not authorised to do so. We appreciate that, in this case the requirements caused significant inconvenience and I am sorry for the frustration this caused.
We appreciate your feedback and will share your comments with the relevant team as we continually review how we can make our collection process as clear and convenient as possible.
We hope you’ll consider giving us another opportunity to provide you with the level of service we aim to deliver.
Many Thanks,
Chloe.