Hays Travel are rated Excellent in 7,477 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,477
26 June 2026
Bought £300 worth of Euros
Amazing quick and easy to buy on line and amazing service in the shop
Hi Margaret,
Thank you for your great feedback! We’re delighted you found the online process quick and easy, and that you received amazing service in store.
Many Thanks
Megan
26 June 2026
Bought Euros
Competitive Euros exchange rate. Great, efficient service. Friendly, welcoming staff. Thank you :)
Hi Cheryl,
Thank you for your lovely feedback! We’re delighted you were happy with the competitive rate and received fast, efficient and friendly service from our Crosby team.
Thanks
Megan
26 June 2026
Bought £660 worth of Euros
I ordered euros from Hays in Tavistock.
Having checked rates Hays were best value for money.
Shortly after ordering I was phoned asked what denominations I wanted my euros in, a much appreciated personal touch.
Collection was fast and easy, my money ready, ID and payment card check and it was done.
I requested an envelope to conceal the fact I had a large sum of cash, no problem to the staff who provided one.
A great shop and once more an easy customer focused experienced like every occasion I’ve used Hays in Tavistock.
Good Afternoon,
Thank you for your wonderful and detailed feedback! We’re delighted you found our rates competitive and appreciated the personal touch of the call to confirm your preferred denominations. It’s great to hear collection was quick and straightforward, and that our team were able to assist with your request for discretion as well.
Thanks
Megan
26 June 2026
Bought £1,000 worth of Euros
Easy to deal with website with next day collection from our local branch. Highly recommend.
Hi Derek,
Thank you for your great feedback! We’re delighted you found the website easy to use and enjoyed the convenience of next day collection—your recommendation is much appreciated.
Many Thanks
Megan
25 June 2026
Bought £300 worth of Euros
Hayes Stamford
Amazing service always. Super staff ❤️
Hi Annette,
Thank you for your lovely feedback! We’re delighted to hear you always receive amazing service from our Stamford team—your kind words mean a lot.
Many Thanks
Megan
25 June 2026
Bought Euros
Easy to order online and the best taste I could see for a relatively small amount.
Hi Philip,
Thank you for your feedback! We’re glad you found the online ordering easy and were happy with the competitive rate, even for a smaller amount.
Thanks
Megan
25 June 2026
Bought US dollars
Good rate and fast, efficient and friendly service from staff in Crosby
Hi Andy,
Thank you for your great review! We’re delighted you were happy with the competitive rate and received fast, efficient and friendly service from our Crosby team.
Many Thanks
Megan
25 June 2026
Bought £2,000 worth of Euros
Ordering currency was straightforward and efficient . On collection we entered branch office and walked to currency kiosk , which was unmanned and in darkness . Not a single member of staff lifted their head to advise why there was no service . We sat down and once one of the agents became free we asked if we could collect currency . Note before this no one had said anything to us , not even ‘someone will be with you in a moment ‘ . We were curtly told the currency staff was on lunch and would be banking half an hour . This was delivered in a dismissive tone . I asked if anyone else could give us our money to be told no they were busy with something else .
Unprofessional , and I won’t use Hays again, back to the Post Office.
The guy who eventually served us was polite and professional ; the other staff could do with some serious customer service training .
Good Afternoon,
Thank you for your review.
We are very sorry to hear that you had found the service provided not up to our usual standard which has prompted your review and decision to not use Hays Travel again.
So we can advise accordingly, please can you email into online.support@hays-travel.co.uk including the branch name.
We apologise again for any inconvenience caused by this.
Many Thanks
Megan
25 June 2026
Bought £300 worth of Euros
Ordered some Euros online, went in to collect them and was told I needed the original card I paid with and ID. Unfortunately I only had my card on my phone, but did have my passport along with other forms of ID. I was told by Sheena, I believe her name was, that I needed both and she wouldn’t accept less. She was so rude and abrupt, which really annoyed me, as I’d nipped into town during my lunch break. She was so rude that I ended up storming out and I will not be buying any travel money again from Hayes nor would I book a holiday. When I came back today and got my money, the woman that served me was lovely. Sheena needs to take some lessons from her, cause she was extremely rude.
Good Afternoon Tracey,
Thank you for your review.
We are sorry to hear you found the service you had recieved not up to our usual standard and we apologise for any upset caused.
Both elements of ID and bank card are need purley for security reasons to protect the customer, however so we can advise accordingly, please can you email further information including which branch, to online.support@hays-travel.co.uk
Many Thanks
Megan
25 June 2026
Bought £1,000 worth of Euros
Fast efficient and hassle free service, so professional could not fault Hays Travel and will definitely use them again.
Hi Diane,
Thank you for your fantastic feedback! We’re delighted you found the service fast, efficient and hassle-free. It’s great to hear everything met your expectations.
Thanks
Megan
25 June 2026
Bought £1,320 worth of Euros
Lovely staff,great service .Recommend
Hi,
Thank you for your kind feedback! We’re delighted you enjoyed the great service and lovely staff—your recommendation means a lot to us.
Many Thanks
Megan
24 June 2026
Bought Euros
Easy to use the service
Hi Roger,
Thank you for your feedback! We’re glad you found the service easy to use.
Many Thanks
Megan
24 June 2026
Bought £1,505 worth of Euros
Very good service with Hays travel money.
Fast and simple service.
I will definitely use their service again.
Hi Andrew,
Thank you for your great feedback! We’re delighted you found the service fast and simple.
Thanks
Megan
24 June 2026
Bought £202 worth of Euros
Collected travel money from my ‘go to’ hays travel, as always a friendly and professional service.
Many thanks
Good Afternoon,
Thank you for your kind feedback! We’re delighted to be your ‘go to’ and that you continue to receive friendly and professional service.
Thanks
Megan
24 June 2026
Bought Euros
Found a good rate on their web site. The site was easy to navigate and found what I needed quickly and easily. Ordered on line for collection at local hays shop next morning. Staff were friendly and helpful and the currency was ready and waiting. All in all a good experience and one that I would use again.
Hi Keith,
Thank you for your great feedback! We’re delighted you found our website easy to use and that everything was ready and waiting for you.
Thanks
Megan