Hays Travel are rated Excellent in 7,229 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 12 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,229
Yesterday
Bought travel money
Friendly pleasant staff, money was all made up so minimal waiting time, highly recommend
Yesterday
Bought £303 worth of Turkish lira
I wanted Turkish Lira and had left it rather late Hays was the only place I could get my cash exchanged before my holiday. The rate of exchange was very good and the service I received courteous and efficient Thank You
Yesterday
Bought £800 worth of Euros
I have collected euros from Lanark Hays a couple of times now. Always a speedy service with euros always ready before I need them. The staff are very helpful and even contacted me regarding a potential problem. It was all okay but how kind that they spotted it so soon. I went due to great rates but will continue using this branch due to staff...
Yesterday
Bought £604 worth of Euros
Ordered £600.00 worth of euros, got the same price as must where giving for £1000.00.Ordered yesterday pickup the next, excellent service.
12 April 2026
Bought US dollars
Very friendly and helpful
Good Afternoon,
Thank you for your kind feedback! We’re pleased you found our team very friendly and helpful!
Kindest Regards
Megan
12 April 2026
Bought Euros
Helpful staff
Good Afternoon,
Thank you for your feedback! We’re glad you found our staff helpful!
Many Thanks
Megan
11 April 2026
Bought £500 worth of Euros
As always, the staff are lovely, polite and informative
Good Afternoon,
Thank you for your kind feedback! We’re delighted to hear our team were, as always, lovely, polite, and informative!
Kindest Regards
Megan
11 April 2026
Bought £220 worth of Euros
I ordered travel money to collect from the Sherborne Branch and got an email saying it was ready for collection before the email saying the order was confirmed! How's that for prompt service!
Service in the branch was great and the staff were very friendly even talking to us about our planned trip, even though it had not been booked through Hays.
I generally check around for holiday money and Hays offered the best local rates, beating the banks (obviously), M&S and Waitrose without the need for a minimum order value.
First class - very pleased.
Good Afternoon,
Thank you for your fantastic review! We’re delighted you enjoyed our competitive rates and speedy service, and it’s great to hear the Sherborne team made you feel so welcome.
We really appreciate your kind comments about the in branch experience and are pleased the staff could help with your travel plans.
Kindest Regards
Megan
11 April 2026
Bought Euros
Excellent service from Hays Travel Billingham Branch. I always go to this Branch for holiday needs. All the staff are very friendly, helpful and efficient in their work.
Good Afternoon,
Thank you for your wonderful feedback! We’re delighted to hear you consistently receive excellent service from our Billingham team - your continued support means a lot to us!
10 April 2026
Bought Euros
Had problems with site crashing when making payment and card declining. Once transaction was accepted it was straight forward and the collection at Hays Billingham was efficient as usual. I always collect foreign currency at this Branch as the staff are always very friendly and helpful.
Good Afternoon,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with the website, but we’re glad everything was straightforward once completed and that the Billingham team provided their usual friendly, efficient service.
Kindest Regards
Megan
10 April 2026
Bought £204 worth of Euros
Ordered euros online at good rate and collected from Westbourne branch off Hays today, pm. Staff friendly and polite. Smooth service. Would use again and local to me.
Good Afternoon,
Thank you for your great feedback! We’re delighted you enjoyed a smooth experience and friendly service from our Westbourne team.
Kindest Regards
Megan
10 April 2026
Bought £300 worth of Euros
Straight forward and efficient.
Good Afternoon Jackson,
Thank you for your 5* review.
We are pleased to hear you found the process straightforward!
Many Thanks
Megan
9 April 2026
Bought £1,000 worth of Euros
Very pleasant, competent member of staff.
Hi Samuel,
Thank you for your kind feedback! We’re pleased to hear you received such pleasant and professional service from our team.
Many Thanks
Megan
9 April 2026
Bought £400 worth of Euros
Went to pick up travel money from the middleton, Manchester branch. From walking through the door all staff were very pleasant and polite. Could not fault anything with the interaction with staff. Will definitely be using branch again.
Good Afternoon,
Thank you for your lovely feedback!
We’re delighted to hear the Middleton team provided such a pleasant experience on your visit!
Many Thanks
Megan
9 April 2026
Bought £268 worth of Euros
Absolute joke. Tried to order on line 5 different times at 3 different shop locations as attractive rate.
On each occasion message came back as MAY NOT Have Processed- contact administrator?
Attended at store and rate 3 euro cents less per £1 than online collection. Went elsewhere on line and ordered locally for immediate collection.
Good Afternoon Hugh,
Thank you for your review.
We are very sorry to hear that you experienced difficulties when attempting to purchase currency via our website, which ultimately could not be completed. From your comments, it appears that a technical error may have occurred, and we fully understand the inconvenience this would have caused.
Please note that our in-branch rates can differ from those offered online due to a variety of factors. This information is outlined on our travel money page to ensure customers are aware.
However, if you have seen a click and collect rate online with Hays Travel, you are welcome to present this in branch, and our colleagues will be happy to match the rate to ensure you receive the best available value.
We sincerely apologise again for the issue you encountered, which led you to purchase your currency elsewhere and we hope this does not deter you from using our services again in the future.
Kindest Regards
Megan