Hays Travel are rated Excellent in 7,663 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 23 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,663
Yesterday
Bought £405 worth of Canadian dollars
Absolutely love this company, easy quick service.
Hi Carla,
This is amazing to hear and thank you for using Hays Travel!
Many Thanks,
Chloe.
Yesterday
Bought US dollars
Fast,efficient service. Ordered USD online and they were available same afternoon in the local branch (Whitley Bay). Also , nice mix of denominations, not all big notes. Staff were very welcoming and friendly.
Hi,
Thank you so much for your excellent feedback, we really appreciate this!
Many Thanks,
Chloe.
Yesterday
Bought Euros
Excellent service, prompt attention, thorough detail.
Hi Chris,
Thank you so much for your 5* review!
Kind regards,
Chloe.
Yesterday
Bought £500 worth of Norwegian kroner
Competitive rates and efficient service at the bureau de change.
Have Fabulous holiday Martin
Vanessa
Yesterday
Bought Euros
Regularly get currency from this branch and the lassies are lovely and keen to help in any way they can.
Great staff and excellent customer service.
5 star
Thank you for your 5 Star review
Vanessa
Yesterday
Bought £460 worth of Euros
Ordered online and got a better rate than anywhere else local. Currency was ready to collect almost immediately.
Hi Elsie
Thank you leaving a review enjoy your holiday
Kind Regards Vanessa
Yesterday
Bought £1,200 worth of Euros
An easy transaction online and collected without any problem
Thank you for taking the time to leave a review Michael
Kind Regards Vanessa
17 August 2026
Bought £1,600 worth of Euros
Excellent, friendly service. Will definitely order my currency here again.
Thank you Lucy for your review
Vanessa
17 August 2026
Bought £350 worth of Euros
Arranged via app and picked up travel money from the Yate,Bristol branch, this morning. I found it very easy to do. The young man that served me was very helpful, friendly and pleasant. It was a pleasure for my first visit. I can definitely recommend and will return.
Thank you for your kind words Lesley and for taking the time to leave a review!
Many Thanks,
Chloe.
17 August 2026
Bought £600 worth of Euros
Excellent, polite service.
Thank you so much for your 5* review Andrew!
Many Thanks,
Chloe.
16 August 2026
Bought £300 worth of Euros
Plymstock store, advertising euro at 1-14 went in told it was 1-10 when asked said that’s only when you buy £500plus,”click collect was able to buy at 1-14, the same store rung to say they had my order, when I asked them about the difference, to which was told “oh we can match it”
How many other folks have they charged at lower rate WHEN THEY KNOW THEY CAN OFFER THE HIGHER RATE not good service
Good Afternoon Steve,
Thank you for sharing your experience, and we’re sorry for the confusion and frustration caused by the difference between the advertised rate and the rate you were initially offered in store.
We’re taking your feedback seriously and will raise this with the relevant team.
Many Thanks,
Chloe.
15 August 2026
Bought £1,000 worth of Euros
Always cheerful polite and friendly it's a pleasure to visit Hays travel shop
Hi
Thank you for taking the time to leave a review .
Vanessa
15 August 2026
Bought Euros
Hays Travel is my first port of call nowadays for currency as the process is so straightforward and collection from Milngavie is always a very friendly experience.
Thank you Iain for your review and feedback
Vanessa
15 August 2026
Bought £600 worth of Euros
Ordered euros online - very good rate. Collected from my local Hays branch. The process couldn't have been easier and it was helpful to be able to choose a collection date.
Thank you for your 5 Star review Pauline
Have a great holiday
Vanessa
15 August 2026
Bought £300 worth of Euros
I went to collect my pre ordered Euros, apparently my disabled bus pass with my photo on is not sufficient for Hays travel, even tho it is sufficient to show when voting in general elections. She said she would allow it just this once, good because that's the last time i will order Euros with Hays Travel.
Good Afternoon Anthony,
I am sorry to hear about this and we're sorry that this experience has left you feeling that you won’t use Hays Travel again.
We appreciate you bringing this to our attention and will ensure your feedback is passed on to the relevant team.
Many Thanks,
Chloe.