Hays Travel are rated Excellent in 7,109 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 17 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,109
Yesterday
Bought travel money
Such an easy, straight forward process to collect your holiday money.
Went online to Hays website. Clicked on travel money click and collect. Entered the sum I wanted and clicked pay. Within minutes I received a confirmation email. About five minutes later I get a call to say my money was ready to collect. Ten minutes later I’m in the shop being served by the lovely friendly staff. Deal done. Great service.
Yesterday
Bought travel money
Lovely service and very efficient.
20 February 2026
Bought £700 worth of Euros
Usual great service at local Largs branch for pick up of click and collect Euro currency, always get
best exchange rate offered for online ordering and with local collection a real bonus....all staff a real pleasure to deal with
20 February 2026
Bought £250 worth of Euros
Absolutely brilliant! Can't be faulted!
Hi Andrew
Thank you for your feedback , don't spend it all at once !
Kind Regards Vanessa
20 February 2026
Bought £250 worth of Mexican pesos
Excellent service. Ordered travel currency online and collected in store. Best exchange rate I could find, bonus being able to collect
Hi John
Brilliant to hear your feedback and have a fab holiday in Mexico
Many Thanks Vanessa
20 February 2026
Bought £200 worth of United Arab Emirates dirham
Great service.
Really nice.
Julie who served me, fantastic, real credit to Hays travel.
Defo use Hays again.
Hi Carl
Thank you so much for your feedback and i hope you have a great holiday .
Many Thank Vanessa
20 February 2026
Bought Turkish lira
Very easy all done on line and was ready to collect straight away
Good Morning Karen
Thank you very much for your feedback .
Have a great holiday.
Vanessa
19 February 2026
Bought £1,200 worth of US dollars
I ordered dollars and euros online, for our upcoming Caribbean cruise. I then called the St Annes branch to request small denominations for my dollars and the female staff member was very helpful. The guy who dealt with my collection was really friendly and polite. Will definitely buy currency from Hays for future holidays.
Hi Julie
That is great to hear and have a fabulous cruise !
Vanessa
19 February 2026
Bought Euros
Excellent. Friendly professional and efficient staff. Would certainly recommend them.
Hi Ian
Glad to hear you had a good experience, have a good holiday .
Kind Regards Vanessa
18 February 2026
Bought £761 worth of US dollars
More than satisfactory.
Hi Vinay
Thank you for your feedback and have a great holiday when you go .
Thank you Vanessa
17 February 2026
Bought £211 worth of New Zealand dollars
First time I have used hays travel for my holiday money. I was let down by a different company
I would definitely recommend and will be using again next time
I ordered and paid online, I got a email to say they where ready for collection on the day I had asked for
The lady in hays was wonderful very friendly and welcoming
Good Morning,
Thank you for your wonderful review.
We’re delighted you chose Hays Travel for your New Zealand dollars, especially after being let down elsewhere. It’s great to hear the online ordering and collection process went smoothly, and that our team made you feel welcome.
We truly appreciate your recommendation and look forward to helping you again next time you need travel money!
Kindest Regards
Megan
17 February 2026
Bought £266 worth of Euros
It’s so convenient to collect my foreign travel money from my local Hayes Travel, I can walk there. I order on line at very competitive rates. They email me when it’s ready and after checking my identity and purchase card it’s done. I walk home. Staff are always so friendly and helpful too.
Good Morning,
Thank you for your lovely feedback.
We’re so pleased to hear how convenient it is for you to order online and collect locally, and that you find our rates competitive. It’s great to know the process is smooth from email confirmation to collection, and that our team are always friendly and helpful.
Kindest Regards
Megan
16 February 2026
Bought £257 worth of United Arab Emirates dirham
The online process for ordering travel money was very efficient and the follow up confirmation email from Hays travel was very timely.When I collected my order the service I received from staff was excellent in every way and I will definitely be in touch with Hays travel when I next purchase travel money.
Good Morning,
Thank you for your wonderful review.
We’re delighted to hear that you found the online ordering process efficient and the confirmation communication timely. It’s also fantastic to know our in-store team provided excellent service when you collected your UAE dirhams.
We truly appreciate your support and look forward to helping you again at Hays Travel when you next need travel money.
Kindest Regards
Megan
16 February 2026
Bought £1,000 worth of Euros
I checked on line the Euro exchange rate. I prefer to pick up my currency locally. Hays Travel fitted the bill and the exchange rate offered was acceptable.
The site was a little difficult to navigate but I got there. I was worried that it didn’t “seem” to “accept” the last number of my card but the transaction went through so I assume it may have been a security thing.
I very much appreciated being called by Lee at the store asking me what denomination notes I would prefer. That has never happened before and I was impressed.
I shall use Hays Travel again - assuming the rate is competitive.
Good Morning,
Thank you for your detailed feedback.
We’re pleased you found the rate competitive and that our local collection service worked well for you. It’s great to hear Lee’s call about your preferred denominations made a difference!
We also appreciate your comments about the website and card process, as this helps us improve. We look forward to welcoming you back again soon!
Kindest Regards
Megan
15 February 2026
Bought £300 worth of Euros
Good Timely & Efficient Service All Round.
Good Morning,
Thanks so much for your kind words! We're really pleased everything went smoothly with your €300 purchase and that you found our service efficient all round. Safe travels!
Kindest Regards
Megan