Hays Travel reviews

Hays Travel are rated Excellent in 7,126 reviews

Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.

Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.

  • Last reviewed 2 days ago
  • 90% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 86.37% of reviews are rated 5 stars 86%
Great 3.52% of reviews are rated 4 stars 4%
Average 2.72% of reviews are rated 3 stars 3%
Poor 2.18% of reviews are rated 2 stars 2%
Bad 5.21% of reviews are rated 1 stars 5%
Reviews by day

Showing reviews 1-15 of 7,126

JB
Janet Bowden

4 March 2026

Bought £200 worth of Euros

Pleasant and friendly staff.

Hays Travel replied

Good Afternoon Janet,

Thank you for taking the time to leave a review!

We are very pleased to hear you found the staff pleasant and friendly - this is the service we always aim for!

Kindest Regards

Megan

Customer Services

PA
Paul

4 March 2026

Bought £250 worth of Euros

Great device with a friendly smile

Hays Travel replied

Good Afternoon,

Thank you for your lovely review!

We’re so pleased you found the service great and were welcomed with a friendly smile while buying your Euros. We really appreciate your support!

Kindest Regards

Megan

Customer Services

DS
DS

4 March 2026

Bought £204 worth of Turkish lira

Great exchange rate and friendly service. Highly recommended.

Hays Travel replied

Good Afternoon,

Thank you for your great review!

We’re delighted you received a great exchange rate and friendly service when buying your Turkish lira. Your recommendation means a lot to us!

Kindest Regards

Megan

Customer Services

CT
Chris Tennick

4 March 2026

Bought £200 worth of Euros

Very easy to order money which was waiting for me on arrival.

Hays Travel replied

Good Morning Chris,

Thank you for your review!

We’re glad to hear the process was easy and that your Euros were ready and waiting for you. We appreciate your support!

Kindest Regards

Megan

Customer Services

CL
Chris Leverton

3 March 2026

Bought £300 worth of Polish zloty

Excellent advice from Hays Travel, and top service. Friendly and helpful and a real pleasure to do business with - and always competitive exchange rates.

Hays Travel replied

Thank you for your kind review!

We’re delighted to hear you had a great experience and that our team could help you with your Polish zloty purchase. Providing friendly service and competitive exchange rates is exactly what we aim for.

Kindest Regards

Megan

Customer Services

MB
Malcolm Bowmer

2 March 2026

Bought travel money

Ordered online, picked up sane day

MA
Martin

28 February 2026

Bought £200 worth of Euros

Simple to order( on the day for us) and collect

Hays Travel replied

Good Afternoon Martin,

Thank you for leaving a 5* review!

We are happy to hear you found the process simple and we are very grateful for the comments provided!

Kindest Regards

Megan

TO
Tom

28 February 2026

Bought £350 worth of Euros

Great branch, easy to collect currency

Hays Travel replied

Hi Tom,

Thank you for the 5* review.

It is great to hear you found the whole process of collecting your currency easy!

Kindest Regards

Megan

MF
Michael Fillingham

27 February 2026

Bought £200 worth of Euros

Best price I could find local . Was able to pick up straight away.

Hays Travel replied

Good Afternoon,

Thank you very much for your reviw.

We are very happy to hear you found our prices satisfactory and hope to see you again soon!

Many Thanks

Megan

CD
Chris Donohue

27 February 2026

Bought £400 worth of Euros

Excellent service from start to finish.very easy for a old dinosaur like me.The staff were lovely.⛱️

Hays Travel replied

Good Afternoon Chris,

Thank you for taking the time to leave a 5* review!

We are glad to hear you found the staff you encountered excellent and we appreciate all of your feedback!

Kindest Regards

Megan

D
D

27 February 2026

Bought Japanese yen

After a really patronising speak about money laundering. The customer service representative was very rude and matter of factly stated “ come back when system working”. No consideration for the time and effort I had already taken to get into the shop.

Hays Travel replied

Good Afternoon,

We are sorry to hear you have been left dissatisfied following your recent experience with Hays Travel as this si certainly not what we aim for, for our customers.

Please can you email further information to online.support@hays-travel.co.uk so we can address this accordingly.

Kindest Regards

Megan

BC
Bridget Croft

26 February 2026

Bought £400 worth of Euros

Very efficient service, lovely staff in the office.

Hays Travel replied

Hi Bridget

Thank you for your feedback and have a lovely holiday

Many Thanks Vanessa

RB
Roger Bennett

26 February 2026

Bought £250 worth of Euros

Ordered Euros and collected them an hour later. Fantastic service, thank you.

Hays Travel replied

Hi Roger

Thanks you very much for your kind feedback, have a great holiday .

Kind Regards Vanessa

BW
Brian wills

25 February 2026

Bought Euros

I phoned at 1pm virtually ready in 30 mins to pick up went in at 4 pm pleasent young lady perfect service in and out in a few minutes thank you.

Hays Travel replied

Good Morning Brian

That is so good to hear .

Many Thanks Vanessa

JO
John

25 February 2026

Bought £300 worth of Euros

Easy to arrange my Euros. Good exchange rate. Staff at Newark extremely helpful. Used before today and will certainly use again. Well Done!

Hays Travel replied

Good Morning John

Thank you for your feedback

Many Thanks Vanessa

Hays Travel

Write a review of Hays Travel

Rate your experience

Click or tap a star to rate

Write your review

0 / 4000

What product or service are you reviewing?