Hays Travel Money are rated Average in 6 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 4 months ago50% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 50% | |
| Great | 0% | |
| Average | 0% | |
| Poor | 33% | |
| Bad | 17% | |
Showing reviews 1-15 of 6
18 August 2025
Bought £750 worth of Euros
Have bought £750 euros over the last couple of months collected today my boarding passes but was only told today about telling them i'm a VIP as we booked holiday with them have never been told this befit so didn't get better rate on my £750 neither have my party of 3 that's going with me that have also bought euros from hayes Not happy
Good Morning Gillian,
Thank you for taking the time to provide us with a review.
Im so sorry to hear of your comments.
In order for us to look into this further please send an email into online.support@hays-travel.co.uk please.
I will await your response.
Thanks
Danielle
30 July 2025
Bought £750 worth of Euros
Booked holiday with hayes travel staff told us get your euros so when checking in we ordered £750 collect Saturday told we would get a better rate at the time rate was 1.11euros that rate should got back around 840 euros we payed £750 when it came through we were told your getting 810 euros when we asked the agent about this she told us that' rate was for click and collect you got store price which is a lot lower disappointed with this after booking hoilday then staff telling us to order your euros when you do that we give you a better rate they should have told us to do click and collect we are down about 30 euros out of pocket.Always remember click and collect gets you a better rate than going to store.
Good Morning Paul,
Thank you for taking the time to share your review.
We appreciate your loyalty and trust at Hays Travel. We do apologise for any inconvenience that it has caused you and we value your feedback. Regarding rates it is subjective to change any time. They do advertise differently via branch and online.
Have a lovely day!
Kindest Regards,
Lovely
12 July 2025
Bought £200 worth of Polish zloty
very simple to apply and good value.
Good Morning,
Thank you for taking the time to provide a 5* review. We are delighted with the comments in which you have made . I hope you enjoy spending your currency. Take care and regards - Danielle
25 April 2025
Bought £501 worth of Euros
Went online for click and collect euros, filled in all the details, email stated the rate only applicable till end of next day. Still waiting for another email to pick up my euros at Silverburn Glasgow. Not good service at all. Tried phoning but nobody answered
Good Evening Anne,
I am sorry to hear that the branch have not been in contact with your in regards to your online click and collect order.
Can you please send further information into online.support@hays-travel.co.uk
Kind Regards
Kathryn
1 October 2024
Bought £440 worth of Euros
Best rate that I have been quoted and with home delivery,I am not trapping around shops to change my money.
Thank you for your 5* review, we appreciate your custom and hope to see you again soon.
16 September 2024
Bought £502 worth of Euros
Easy to order,although my postcode wasn't recognised at the first attempt,Overall,a really easy application,and next day delivery.
Good Morning John,
Thank you for taking the time to leave us a 5* review.
We most certainly value the comments that you have provided.
Kindest Regards,
Jessica.