Hays Travel Money are rated Great in 28 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 4 weeks ago64% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 61% | |
| Great | 4% | |
| Average | 4% | |
| Poor | 14% | |
| Bad | 18% | |
Showing reviews 1-15 of 28
7 October 2026
Bought £250 worth of Euros
The Euros were delivered.
I live in a block of flats and the package was posted in the letterbox in the communal area by Royal Mail. No signature was asked for and the external buzzer wasn’t even tried as I would have heard it in my flat.
Luckily I checked my emails and Royal Mail said that they had delivered the item.
If Royal Mail do this with other ‘signed for’ deliveries from yourselves some packages may go missing.
Thank you for your feedback. We're glad your Euros arrived safely, but we're sorry to hear about your concerns with the delivery process. We'd appreciate it if you could email online.support@hays-travel.co.uk with your order details so we can investigate this further with the relevant team.
2 October 2026
Bought £900 worth of Euros
Bought currency in Hays travel today.No mention of buy back cost £3.95 until after transaction completed.
No paperwork received or email confirmation.Wouldnt use again.
Hello Jack,
Many thanks for your review and I'm sorry that you are snot satisfied with your experience. Could you please email into Online.Support@hays-travel.co.uk with more information so we can review this for you?
Thanks for your understanding.
15 September 2026
Bought Euros
I have used my travel card for many years with no problem.
I recently went on a trip to Lourdes in France. I used my card with no problem until the last day. I went into a cafe which I had used many times I was with friends and it was my turn to oay.
Upon paying the cafe owner brought the payment machine which I used. He informed me that had to put my card in the machine and put in my number as the payment hadn't gone through. I did this but on returning home I found that there was 2 payments pending for 11.70 euros. I phoned the card number and was told it would be OK as it was pending and only one payment would go through.
No the 2 payments went through. This was over a month ago. After numerous phone calls and filling in a dispute form I have not had this problem resolved.
I know it not a lot of money but this shouldn't happen and the refund should be sorted .
Bad customer service.
Good Afternoon Patricia,
Thank you for your review and I am sorry about the issues you have had with your card.
You would need to contact Mastercard Card Services and they will be able to look into this for you.
Many Thanks,
Chloe.
4 September 2026
Bought Euros
Our card was stolen when someone took my husbands wallet. The pin was not with the card and therefore
The thief must have watched my husband use the pin when we were
Paying for a water taxi in Venice. We blocked the card as soon as we realised also reported it to the police. Hays have refused to refund the cash taken and have made us feel like we are being dishonest. I would not recommend this card to anyone else. All other money stolen was refunded no bother on our Insurance very helpful and professional and refunded within days
Good Afternoon Irene,
Thank you for taking the time to leave a review and I am sorry to hear about the issues you have had with the money card.
Unfortunately, Hays Travel cannot refund any cash as the Money Card is linked to Mastercard therefore, you would need to go directly to them.
Kind regards,
Chloe.
9 August 2026
Bought £550 worth of Euros
Great service.
Thank you John for taking the time to leave a review
Vanessa
6 August 2026
Bought £1,200 worth of Turkish lira
Web Site was easy and straight forward to use with good options
Thank you for your 5 Star review
Vanessa
3 July 2026
Bought £500 worth of Euros
I would go nowhere else for my foreign currency . Mel in the Wakefield branch is the best .
Hi Mark, thank you for your kind words, this is lovely to hear.
Many Thanks,
Chloe.
3 July 2026
Bought £547 worth of Euros
The travel consultant was very friendly and efficient
This is lovely to hear Carol, thank you for your brilliant feedback!
Many Thanks,
Chloe.
1 July 2026
Bought Euros
Looked online and it said rate for euro was 1.13. Went to my local branch who told me with guarantee buy back how much I would get. After she took my money I asked what the buy bak guarantee was. I was then told I had paid £3.95 for this. There was no explanation of how this worked before hand. There was no explanation of the rate I was getting. When I got home I saw that the rate I had was 1.06. I have now gone back to the shop used the buy back walked up the road and got my euros at 1.13. Sorry I will never return.
Hi Brian,
I am very sorry to hear about the service you received and that you were not informed of this beforehand which has prompted your review and decision to not use Hays Travel again.
So we can advise accordingly, please can you email into online.support@hays-travel.co.uk including the branch name.
We apologise again for any inconvenience caused by this.
Many Thanks
Chloe.
25 June 2026
Bought £500 worth of Hungarian forints
Found the service spot on instructions very clear and guided me through the process easily. Would recommend you to friends. THANKS
Hi Malcolm,
Thank you for your fantastic feedback! We’re delighted you found the process clear and easy to follow, and we really appreciate your recommendation.
Many Thanks
Megan
16 June 2026
Bought £1,050 worth of Canadian dollars
Tried to load my card prior to my flight to Canada. All payments seemed to fail due to poor connection however payments were taken from my back account twice. When I contacted Mastercard they said transfers had failed and that they would look into it and reply in 5 working days. We wish we hadn’t taken this card out as I now have to spend some of my holiday chasing Mastercard.
Dear Mr Short,
Thank you for bringing this to our attention.
I am very sorry to hear about the difficulties you experienced whilst trying to load your card before your trip to Canada. I can completely appreciate how frustrating and worrying it must have been to see payments leave your bank account when the transactions appeared to fail.
Transactions and transfers on the Hays Travel Money Card are managed directly by Mastercard. As such, Mastercard are responsible for investigating any failed loads and duplicate payments.
I understand that you have already contacted Mastercard and that they advised they would investigate and respond within five working days. If you have not yet received a response, or if you would like us to escalate your concerns on your behalf, please email our specialist team at Online.Support@Hays-Travel.co.uk and we will be happy to liaise with Mastercard on this situation.
Thank you for your time and for providing your feedback.
Kind Regards,
Ralph
3 June 2026
Ordered a currency card
I loaded up my currency card to use on a cruise
When I went to register the card with the cruise line they would not accept it !
As you can imagine I was very worried about paying and had to use my debit card with a limited amount on it.
On return I tried to use the same card several times as payment, but again it was not accepted as it kept saying I have used the pin no too many times
I then went to draw out the cash at a cash machine a few days later and was charged a fee for withdrawal
all in all a very bad and infuriating experiene
Good Afternoon,
Thank you for your review.
We are very sorry to hear you had issues using your currency card and can understand the frustrations which have followed.
For us to look into this further for you, please can you email further information into online.support@hays-travel.co.uk
We apologise again for any inconvenience caused.
Kindest Regards
Megan
18 May 2026
Bought £1,000 worth of Euros
Great service and the best rate in Wakefield
Thank you so much for review Brian
Kind Regards Vanessa
8 May 2026
Bought £2,800 worth of Euros
Called in wakefield branch to enquire about the Hays money card.
Excellent service and exchange rate.will be visiting for future transactions and holiday bookings.
Good Morning,
Thank you for your great feedback! We’re delighted you received excellent service and a competitive rate from our Wakefield team.
Many Thanks
Megan
7 May 2026
Bought £207 worth of Hungarian forints
We ordered day before and quuck pick up following day
Courteous staff Mel
Good experience.
Good Afternoon,
Thank you for your kind feedback! We’re pleased you had a quick, smooth experience and that Mel provided courteous service. We are glad you had a good experience!
Many Thanks
Megan