Hays Travel Money are rated Great in 16 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
| Reviews by rating | ||
|---|---|---|
| Excellent | 75% | |
| Great | 6% | |
| Average | 0% | |
| Poor | 13% | |
| Bad | 6% | |
Showing reviews 1-15 of 16
18 May 2026
Bought £1,000 worth of Euros
Great service and the best rate in Wakefield
Thank you so much for review Brian
Kind Regards Vanessa
8 May 2026
Bought £2,800 worth of Euros
Called in wakefield branch to enquire about the Hays money card.
Excellent service and exchange rate.will be visiting for future transactions and holiday bookings.
Good Morning,
Thank you for your great feedback! We’re delighted you received excellent service and a competitive rate from our Wakefield team.
Many Thanks
Megan
7 May 2026
Bought £207 worth of Hungarian forints
We ordered day before and quuck pick up following day
Courteous staff Mel
Good experience.
Good Afternoon,
Thank you for your kind feedback! We’re pleased you had a quick, smooth experience and that Mel provided courteous service. We are glad you had a good experience!
Many Thanks
Megan
25 April 2026
Bought £1,100 worth of US dollars
Called in at Hays travel in Wakefield and the girl was so helpful. She was very friendly and helped me a lot with my trip to New York. I would definitely recommend to go there
Hi Myra
Thank you do much for your feedback , have a fabulous holiday ! .
Kind Regards Vanessa
24 April 2026
Bought £1,000 worth of Euros
Bought my currency today from Mel at Wakefield. She was super lovely and friendly, meaning we got to have a proper chat all while she remained professional and efficient in her job. She explained everything super easy and made it all great to understand.
She offered all the different options including a money card, and the buy back guarantee!
Hi Grace
Thank you very much for your kind review and well done Mel , and you have a great holiday .
Many Thanks Vanessa
22 April 2026
Bought £500 worth of Euros
Quick, easy and Mel who served me was lovely and pleasant.
Everyone in the Wakefield store is extremely helpful and nice.
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear Mel and the Wakefield team provided such friendly and helpful service.
Kindest Regards
Megan
20 April 2026
Bought £880 worth of Euros
I bought my currency from the Wakefield branch where I was served by Mel.
The service I received was brilliant, Mel was lovely and very friendly all whilst being efficient within her role.
Would recommend Mel to anyone and everyone
Good Afternoon Ebony
Thank you so much for your kind review , its good to hear you had a good experience, have a great holiday .
Kind Regards Vanessa
25 March 2026
Bought £400 worth of Euros
Excellent, pleasant service by Mel at Wakefield branch
Good Afternoon Maureen
Thank you so much for your review .
Kind Regards Vanessa
4 February 2026
Bought £10,000 worth of US dollars
I purchased £10,000 of Us Dollars from Hays Travel in Gateshead and i must say the young man who sorted this all out for me was a saint, from start to finish he kept me updated with which documents i needed, when the dollars would arrive and called me when they came into stock, the entire process and transaction was smooth, straight forward and efficient, i could not of asked for a better experience and will be back again in future.
Good Morning David
Thank you so much for your kind feedback and have a brilliant holiday !! .
Kind Regards Vanessa
26 January 2026
Bought £1,500 worth of Euros
Always had great customer service in our ripon branch, caroline nicky Ruby and rest of team will sort out a holiday to match our budget and never had a problem with getting our euros usually do click and collect for better rate
18 August 2025
Bought £750 worth of Euros
Have bought £750 euros over the last couple of months collected today my boarding passes but was only told today about telling them i'm a VIP as we booked holiday with them have never been told this befit so didn't get better rate on my £750 neither have my party of 3 that's going with me that have also bought euros from hayes Not happy
Good Morning Gillian,
Thank you for taking the time to provide us with a review.
Im so sorry to hear of your comments.
In order for us to look into this further please send an email into online.support@hays-travel.co.uk please.
I will await your response.
Thanks
Danielle
30 July 2025
Bought £750 worth of Euros
Booked holiday with hayes travel staff told us get your euros so when checking in we ordered £750 collect Saturday told we would get a better rate at the time rate was 1.11euros that rate should got back around 840 euros we payed £750 when it came through we were told your getting 810 euros when we asked the agent about this she told us that' rate was for click and collect you got store price which is a lot lower disappointed with this after booking hoilday then staff telling us to order your euros when you do that we give you a better rate they should have told us to do click and collect we are down about 30 euros out of pocket.Always remember click and collect gets you a better rate than going to store.
Good Morning Paul,
Thank you for taking the time to share your review.
We appreciate your loyalty and trust at Hays Travel. We do apologise for any inconvenience that it has caused you and we value your feedback. Regarding rates it is subjective to change any time. They do advertise differently via branch and online.
Have a lovely day!
Kindest Regards,
Lovely
12 July 2025
Bought £200 worth of Polish zloty
very simple to apply and good value.
Good Morning,
Thank you for taking the time to provide a 5* review. We are delighted with the comments in which you have made . I hope you enjoy spending your currency. Take care and regards - Danielle
25 April 2025
Bought £501 worth of Euros
Went online for click and collect euros, filled in all the details, email stated the rate only applicable till end of next day. Still waiting for another email to pick up my euros at Silverburn Glasgow. Not good service at all. Tried phoning but nobody answered
Good Evening Anne,
I am sorry to hear that the branch have not been in contact with your in regards to your online click and collect order.
Can you please send further information into online.support@hays-travel.co.uk
Kind Regards
Kathryn
1 October 2024
Bought £440 worth of Euros
Best rate that I have been quoted and with home delivery,I am not trapping around shops to change my money.
Thank you for your 5* review, we appreciate your custom and hope to see you again soon.