Hays Travel are rated Poor in 73 reviews
Ordering your holiday money couldn't be easier. Take the hassle out of exchanging money by reserving your foreign currency online and collecting it from your local Hays Travel branch.
Last reviewed 3 days ago
14% of reviews are positive
Does not reply to reviews
| Excellent | 12% | |
| Great | 1% | |
| Average | 4% | |
| Poor | 1% | |
| Bad | 81% |
29 November 2022
Ordered a prepaid currency card
29 November 2022
Absolutely shocking experience, would give it zero stars if I could. Loaded the card instore. Funds deducted from my bank account immediately but didn't appear on the card. Phoned helpline who said their system was down. Waited a day and balance still showing zero. Called the shop I bought it from and they're stumped and trying to resolve it with Mastercard. AVOID!
19 November 2022
19 November 2022
No stars for this card ..I used it beginning of year after setting up card in hays shop..am going back Spain this week and can't top up on line..Absolutely rubbish..Over to revolut I think..
10 November 2022
Ordered a prepaid currency card
10 November 2022
I have been unable to top up my travel card via and and website. For 2 day I tried and calling customer services was a nightmare. I could not understand her and she did not know what was wrong. I have had to use my debit card to make US purchases.
Poor communication from Hays. Don’t even know when the system will be up and running again.
I will not be using Hays again.
8 November 2022
8 November 2022
Booked currency online and when I went to the store was charged a higher price. When booking online, the email said to wait for the store to contact me which they didn't. After several times trying to get through by phone they finally answered and said my money was ready. They charged me nearly £5 more than I had booked it at online but didn't give me any paperwork that showed the exchange rate or commission charges as to why it was more.
6 November 2022
Ordered a prepaid currency card
6 November 2022
In Spain and can't use my card!
23 October 2022
Ordered a prepaid currency card
23 October 2022
Had to top up in the travel shop , won't let you top up on line , its a pain .Will be looking at a different travel card for the future.
21 October 2022
Ordered a prepaid currency card
21 October 2022
Useless. Won’t let me top up. Got through to the call centre they told me to go to my nearest Hayes travel agency - in Belfast. Never again. Left in Spain having to use my debit card. If I could give zero stars I would. I mean what company doesn’t know when maintenance will be completed on their website
21 October 2022
Ordered a prepaid currency card
21 October 2022
Total shite … will not top up do don’t bother, just wish I’d read this before
21 October 2022
Ordered a prepaid currency card
21 October 2022
Crap just crap have used for many years on holiday with no problems untill this week arrived in Spain went to top up and it’s just not working call the call centre was on the phone for over 20 minutes giving my details just so they could tell me I would need to go to my local hays travel to top up so it looks like I need to go back home to top up then go back on holiday complete joke don’t use
21 October 2022
Ordered a prepaid currency card
21 October 2022
Unable to top up via app or get through to customer service number to help. Not great as the top card is supposed to make it easier to spend money abroad and cut out extra charges.
