Hays Travel reviews

PB

Peter Brown

Yesterday

Very poor. Have used the currency card before and had a little money left on it.

Have tried several times to top it up but won’t let me.

Have phoned help twice and still can’t get it reloaded. Will be clearing it off and cutting it up. Don’t be tempted to try it. It is rubbish…..

IV

Ivan

18 March 2023

Got a hays travel card

I spend €59 for a jacket went to get a refund and was unable to refund my money so STAY CLEAR it only a card that can only be topped up by hays and they give you 2% less than euro is worth

JF

Jean Faller

13 March 2023

When I try to use the app to find out how much is left on the card I can’t log in because screen just says ‘forgotten your password’ which I haven’t- won’t be bothering with this again. In principal a good idea in practice rubbish and expensive.

BE

Bexx

3 March 2023

Just got my card. Travel agent set it up. Mothers maiden name etc etc Added the app to my phone.

Can’t set it up as everything is wrong. Phoned the call Centre. Waste of time. So tomorrow I’m going back to get my money back.

Absolutely waste of time. Not recommended

Couldn’t access anything. Imagine if I didn’t find out till I was actually on holiday. Lost my card etc. Can’t verify anything

Stay Clear. Take cash. Hide it in your bra

DE

David Egglestone

2 March 2023

Excellent service,I went to Hays Travel at Bishop Auckland Shop, I ordered my Euros online and picked them up at the shop the next day, no problem at all. Yes I know I could have got them a bit cheaper at another shop but there was nothing in it. On the 29th Nov.2022 was the holiday. And we are going away again in April, we will be getting some more Euros at Hays Travel. I would recommend 100%.

AN

Ann

21 February 2023

They want to charge me £6 to give me back the money left on my hays travel card. I was told I had spent the £10 that they gave me. I kept receipts from all purchases and I don’t believe that I did. I won’t be getting the card again.

MC

Mcmillan

13 February 2023

What a mistake taking out this Travel Cash Card. Charges with every transaction made. Not recommended.

BW

Bryony Watson

9 February 2023

Very good...one problem on first purchase in a supermarket in Cyprus who wouldn't accept card. No other problems. I found it ai much easier than using cash all the time. On return from holiday I changed euros back to sterling and used the balance for Christmas shopping.

DB

David Bardens

28 January 2023

This is an amateur attempt at setting up a currency card. Used in two Spanish destinations, it sometimes recognises the PIN number other times refuses to recognise it. Card now locked. Fortunately I have others means of paying. I know the travel industry has had its problems but not allowing people to withdraw their own cash shows signs of desperation.

TW

Terry Warden

2 January 2023

Card stopped working 2days into my holiday so had to use credit card which incurred costs when I went back to hays at cross gates they didn’t want to know and told me I should contact Mastercard and when I asked to take the money off the card they said there would be a £6 fee which they later waived.I had on the card 139 euros which they said they couldn’t give me back but would have to transfer to sterling and they charged me about £12 to do so,DO NOT GET A HAYS TRAVEL CARD.I will never use hays again