Hays Travel are rated Excellent in 7,121 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 14 hours ago90% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 86% | |
| Great | 4% | |
| Average | 3% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 7,121
Yesterday
Bought travel money
Ordered online, picked up sane day
28 February 2026
Bought £200 worth of Euros
Simple to order( on the day for us) and collect
Good Afternoon Martin,
Thank you for leaving a 5* review!
We are happy to hear you found the process simple and we are very grateful for the comments provided!
Kindest Regards
Megan
28 February 2026
Bought £350 worth of Euros
Great branch, easy to collect currency
Hi Tom,
Thank you for the 5* review.
It is great to hear you found the whole process of collecting your currency easy!
Kindest Regards
Megan
27 February 2026
Bought £200 worth of Euros
Best price I could find local . Was able to pick up straight away.
Good Afternoon,
Thank you very much for your reviw.
We are very happy to hear you found our prices satisfactory and hope to see you again soon!
Many Thanks
Megan
27 February 2026
Bought £400 worth of Euros
Excellent service from start to finish.very easy for a old dinosaur like me.The staff were lovely.⛱️
Good Afternoon Chris,
Thank you for taking the time to leave a 5* review!
We are glad to hear you found the staff you encountered excellent and we appreciate all of your feedback!
Kindest Regards
Megan
27 February 2026
Bought Japanese yen
After a really patronising speak about money laundering. The customer service representative was very rude and matter of factly stated “ come back when system working”. No consideration for the time and effort I had already taken to get into the shop.
Good Afternoon,
We are sorry to hear you have been left dissatisfied following your recent experience with Hays Travel as this si certainly not what we aim for, for our customers.
Please can you email further information to online.support@hays-travel.co.uk so we can address this accordingly.
Kindest Regards
Megan
26 February 2026
Bought £400 worth of Euros
Very efficient service, lovely staff in the office.
Hi Bridget
Thank you for your feedback and have a lovely holiday
Many Thanks Vanessa
26 February 2026
Bought £250 worth of Euros
Ordered Euros and collected them an hour later. Fantastic service, thank you.
Hi Roger
Thanks you very much for your kind feedback, have a great holiday .
Kind Regards Vanessa
25 February 2026
Bought Euros
I phoned at 1pm virtually ready in 30 mins to pick up went in at 4 pm pleasent young lady perfect service in and out in a few minutes thank you.
Good Morning Brian
That is so good to hear .
Many Thanks Vanessa
25 February 2026
Bought £300 worth of Euros
Easy to arrange my Euros. Good exchange rate. Staff at Newark extremely helpful. Used before today and will certainly use again. Well Done!
Good Morning John
Thank you for your feedback
Many Thanks Vanessa
23 February 2026
Bought Euros
Easy to order on line for click & Collect . Staff were helpful giving me a combination of high & low denominations
Good Morning Kevin,
Thank you so much for your feedback it is much appreciated,
Many Thanks Vanessa
23 February 2026
Bought £500 worth of US dollars
Prompt ,professional and friendly service
Hi Patrick
Thank you for your review, i have a brilliant holiday .
Kind Regards Vanessa
21 February 2026
Bought travel money
Such an easy, straight forward process to collect your holiday money.
Went online to Hays website. Clicked on travel money click and collect. Entered the sum I wanted and clicked pay. Within minutes I received a confirmation email. About five minutes later I get a call to say my money was ready to collect. Ten minutes later I’m in the shop being served by the lovely friendly staff. Deal done. Great service.
Good afternoon Glynn,
Thank you very much for your feedback - it is greatly appreciated.
We're pleased to see you are appreciating our online services, thank you for taking the time to leave a 5* review.
Kindest regards,
Courtney
21 February 2026
Bought travel money
Lovely service and very efficient.
Good afternoon David,
Thank you for taking the time to leave us a 5* review.
We greatly appreciate your feedback.
Kindest regards,
Courtney
20 February 2026
Bought £700 worth of Euros
Usual great service at local Largs branch for pick up of click and collect Euro currency, always get
best exchange rate offered for online ordering and with local collection a real bonus....all staff a real pleasure to deal with
Good afternoon Anne,
Thank you very much taking the time to leave a 5* review.
We are very pleased to see you have a great experience with our team at our Largs branch.
Kindest regards,
Courtney