Hays Travel reviews

Competitive rates, required denominations available, and deals

sometimes available. And, of course, served by pleasant and knowledgeable staff.

Normally use No1 currency as always found reliable and fair.

Decided to try HAYS as I had also booked my holiday with them. Ordered online and got a good rate of exchange, but then contacted by shop and told the currency I ordered would not be available for a few days as they had to order it in (Canadian Dollars). I asked if I would get the rate I had ordered the money when it was in and told they would honour the rate I had ordered at. When I collected the money and checked it when I got home I realised that they had given it to me at a much lower rate. I went back to the shop and told them they had made a mistake. I told them when I ordered it online I was told they would honour the rate when I originally ordered it at. They then went onto explain that they had made a mistake, and that the online rate was also higher than when I ordered it, they explained that they thought I was just buying over the counter. When I asked what difference that would make as I thought all their rates would be the same I was told that people ordering on line get a much better rate than those who come in and buy over the counter. Why? Surely the rate is set and should be given to everyone in the same manner. After some long and protracted calls to head office (or somewhere) I was given the money at the agree higher rate. So much fuss. I will not use HAYS again, I will definitely go back to my original foreign money provider, NO 1 currency as they have a straight forward policy, you get the rate you ordered at, or any higher rate if it goes up on the day you collect it. And this applies whether you order online or in store. Wake up HAYS-treat everyone the same and get rid of hidden exchange rates.

Needed euro currency for last minute trip to Brussels. Purchased Euros online click and collect at a competitive rate.

Visited Eastleigh branch to collect the cash and received friendly and efficient service. Would not hesitate to recommend using Hays Travel. In fact, I am now considering using Hays to book my Summer holiday because of friendly and efficient service.

Very helpful member of the team, click and collect order ready upon collection, knowledgable about destination visiting and advised on returning unused currency.

We had a lovely experience with Gaynor at Hays Sandbach (and all the other staff!) Gaynor was helpful and friendly . We were a large group travelling together and most of our Turkish lira was distributed to us from Sandbach . Gaynor gave advice on currency and what we may need for our duration . Always with a beautiful smile !

Hayes Travel Poole. Very helpful and knowledgeable staff. Thanks.

I went into Hays in Witham and was served by the manager Darren who was so helpful and knowledgeable. He suggested taking a mix of cash and money card in the US Dollars and explained the benefits of the money card. He then took time to help me download the app and get set up which was so handy.

What cheesed me off went in shop to buy euros to find out if you ordered on line you get a better rate so sitting on your fat bum gets you a better rate than me firstly going to the shop to buy euros ! Remember who put you on the high street in the first place foot traffic

I can recommend the click and collect service at the Ashton-under-Lyne Branch, their exchange rate was the best for me on the day and the service offered by the Foreign Exchange Lady was Excellent, asking how I wished my Euro currency to be given eg in 20's, 10's or 5's and was even kind enough to give me 4 of their plastic wallets to put my various denomination's into. I will definitely be coming back to Hay's Travel at Ashton.

Really good service at the biggleswade shop,the staff in there are always ready to help

Quick, prompt and accurate with a good rate. Just what you want for foreign exchange.

Excellent service. Ordered US Dollars on line, received a phone call within 10mins from local Hays travel company to say they were in store and ready to collect. I also topped up my travel card in store.

Fantastic helpful staff.

Really positive experience purchasing Indonesian Rupiah through the Lancaster branch, and buyback of unspent currency. Staff extremely helpful and very transparent.

Ordered currency for click and collect, received phone call to inform it was ready to collect. Arrived at shop to be told card payment system was not working since the evening before. Therefore cash only payment available. Why didn’t they tell me whilst on the phone? Wasn’t happy so cancelled the order there and then. The attitude of the staff member (Andy, Bolton branch) was appalling. Used to better from Hays Travel - been a regular customer for years at Salford where the service is first class

Always order my travel money with Hays Travel as their rates are very competitive and it is so convenient to call into my nearest branch to collect.

The staff are always courteous and helpful.