Hays Travel are rated Excellent in 6,191 reviews
Hays Travel offers a wide range of currencies and has almost 500 nationwide Hays Travel branches offering on-demand Foreign Exchange. You can buy from branch or order online for convenient home delivery or click and collect.
Every Hays Travel branch employs experienced and friendly Foreign Exchange Consultants, on hand with great rates, expert advice and fantastic service.
Last reviewed 2 days ago91% of reviews are positiveReplies to reviews| Reviews by rating | ||
|---|---|---|
| Excellent | 87% | |
| Great | 3% | |
| Average | 2% | |
| Poor | 2% | |
| Bad | 5% | |
Showing reviews 1-15 of 6,191
28 April 2025
Bought £199 worth of Euros
Visited Hayes in the metro centre today to purchase £200 worth of euros. Rachael served me at the exchange and she was very cheerful and polite. My only complaint was being charged £3.95 for the buy back service which I was not aware of until I checked my receipt on leaving the store. I would not have paid for this service for only a small amount of currency. This should be highlighted to customers as part of your service. I shall not use Hayes in the future I’m afraid.
Good Morning Anita,
Thank you for taking the time to leave a review.
We apologise you were not made aware that the guarantee was optional - we always ensure to take any feedback and comments on board from our customers.
Kindest Regards
Megan
Kindest Regards
Megan
26 April 2025
Bought £700 worth of Euros
The first time I purchased euros the staff were very friendly but I was charged buyback at £3.95 which I wasn't told about and wouldn't have taken if I'd known. I have been back again but did tell them I didn't want the buyback option, so just think they should explain this service before adding it.
Thank you for taking the time to leave a review Lorraine. The back back guarantee is something that is automatically included in your transaction unless you request otherwise. We appreciate your feedback and hope you will use our services again in the future.
26 April 2025
Bought £1,000 worth of Euros
Ordered Euros online and went to the Cardiff branch to collect them. Very efficient and professional service, as usual.
Thank you for taking the time to leave a 5* review Carmen, we appreciate your custom and hope to see you again soon.
25 April 2025
Bought £204 worth of Euros
An excellent, hassle-free service. Staff friendly and responded by phone almost immediately, collected euros today. If only other services were this efficient!
Thank you for taking the time to leave a 5* review Alan, we appreciate your custom and hope to see you again soon.
25 April 2025
Bought £400 worth of Euros
Great service for click & collect. Received a call within 10 mins of ordering to confirm the order was ready. Great rate and a bonus to be able to collect the same day rather than waiting for next business day like many other companies.
Good Afternoon,
Thank you for taking the time to leave us a brilliant 5* review.
We are delightful to hear that you've had a great experience with us and we hope that you keep choosing our brand.
Kindest Regards,
Lovely
24 April 2025
Bought £500 worth of Euros
Fantastic service I ordered on line and within a couple of hours I received a phone call to pick up excellent staff very friendly
Good Afternoon Pauline,
Thank you for taking the time to leave us an amazing 5* review.
We are happy to hear that you've had a smooth transaction from us and we appreciate your kind words to our friendly and knowledgeable staff. We hope that you keep choosing Hays Travel in the future.
Kindest Regards,
Lovely
24 April 2025
Bought Turkish lira
Easy to order online. Collected and paid for Turkish Lira in my local branch within 30mins of placing order online. Staff were great.
Good Afternoon Ann,
Thank you for taking the time to leave us a fabulous 5* review.
We are happy to hear that you've had a smooth transaction from us we hope that you keep choosing our brand.
Kindest Regards,
Lovely
23 April 2025
Bought £400 worth of Euros
excellent service very helpful and easy to use.
Good Afternoon Christine,
Thank you for taking the time to share your positive 5* review.
We are glad to hear that you've had an excellent experience from our service. We hope that you keep choosing Hays Travel in the future.
Kindest Regards,
Lovely
23 April 2025
Bought travel money
easy to use
Good Morning Arthur,
Thank you for taking the time to leave a 5* review. We are glad that you found the service easy to use.
We hope to see you in the near future.
Kindest Regards
Danielle
22 April 2025
Bought £74 worth of Hungarian forints
Ordered currency in store which did not arrive by the date required. When I ordered the currency the assistant informed me that that they a small amount in branch but it was below what I was wanted. Fortunately as my order didn’t t arrive and this was still available in store I bought this. However needed to get currency whilst in the country which was something I was not intending to do.
Good Afternoon Claire,
Thank you for taking the time to leave a review.
I am sorry to hear that the currency amount you required was not available in time for your holiday.
We do always recommend to order your currency within plenty of time to avoid any disappointment as sometimes our branches do have to order this in for you due to availability.
Kind Regards
Kathryn
21 April 2025
Bought £70 worth of Euros
Friendly staff, quick service and I managed to get everything I needed in under 30 minutes.
I appreciated the opportunity to prebook the service online as I received a timely phone call informing me it was ready to collect.
Was very pleased with the service, best regards to all of the staff.
Thank you for taking the time to leave a 5* review, we appreciate your custom and feedback.
20 April 2025
Bought £174 worth of Euros
Submitted an order request for Euros. Was contacted shortly after informing me that I could pick my order up when it was convenient. Really easy and straight forward process thanks.
Good Morning Zoe,
We really appreciate that you have provided a 5* review on your experience of purchasing currency with Hays Travel.
We are glad to hear you had found the whole process easy and straight forward.
Kindest Regards
Megan
20 April 2025
Bought £500 worth of Euros
Not told about extra charges beforehand.
Only realised after receiving the receipt
Good Morning Sue,
Thank you for providing a review on your recent currency purchase with Hays Travel and we are very sorry to hear you had been left dissatified after the purchase.
Please can you email into online.support@hays-travel.co.uk with further information so we can look into this further for you.
Kindest Regards
Megan
20 April 2025
Bought Polish zloty
Pre ordered travel money for Spain and Krakow £1,250)
I always feel I receive a very competitive rate and the girls in the Jarrow store are always helpful and very friendly.
Good Morning,
Thank you for providing such a great review for the Jarrow branch on your recent currency purchase.
The feedback you have given is highly appreciated!
Kindest Regards
Megan
18 April 2025
Bought £300 worth of Euros
Super efficient, helpful and speedy. Thoroughly recommend.
Good Morning Karen,
We really appreciate the feedback you have provided on your currency purchase!
It is great to hear the you found the process efficient and speedy.
Kindest Regards
Megan