Hays Travel reviews

I ordered euros

I was called to say they were ready

I informed the caller that I couldn’t go immediately and asked what time the branch would close. I was told it closed at 5pm I said that was fine and I’d be there as travelling the next day. I was asked if it was possible to get there before 4.30 pm I said yes I’d just make it.

I got there at 4.25 to be told i’m sorry but the currency lady has had to leave. I said it’s fine my money is ready to collect again I was told not possible. One member of staff went into the currency room to see if anything could be done but safe was closed etc and no access to my euros.

I was angry to say the least. I’d done as was asked and couldn’t collect my euros. I had to travel 30 mins out to get some at a much less favourable rate so I spent extra time doing something that should have taken 10 mins

Cost me more money too. I’d have at least expected a phone call to apologise and tell me not to waste my time and car park fee to collect the cash. Bad customer service. Very disappointed they knew I needed them that day. Disappointed

It was very user friendly to order the money online and quick and prompt when collecting.What a super service from friendly staff at Hays Bebington, Wirral

Very friendly and helpful would recommend them

Best rate around on sterling to the euro, certainly on the day I was comparing rates.

Used my local branch Bulwell. needed some travel money quick friend said try Hays only 5 mins away great customer service great rate what a find right on my door step Thanks hays I'll be back!

Excellent customer service at the Kirkby branch, staff were professional and customer friendly, provided a pleasant experience, coupled with the best online travel money exchange rates.

I am travelling frequently to Portugal for personal reasons after the passing of my husband.

I was now blocked from exchanging any Sterling into Euros unless I submit a copy of my bank statement with the source of income.

I wonder if Hays Travel is entitled to request this.I was a Sales Manager of a hotel and used to receive many Hays Travel guests and always supported this independant travel agent.

They will certainly never see me again not because I have anything to hide but its the way I was treated,like a criminal.

Didn't read the small print but got a phone call to say it was a good rate but only valid for 24 hrs. So I collected earlier than I had booked for.

Only downside was that they were all low denomination notes.

I wouldn't go anywhere else. The ladies in the Hucknall branch are so friendly and helpful. This time we got moved to another hotel and Nicola was great throughout.

Great service very happy will go back again

Easy online ordering for currency. Staff always helpful and pleasant.

Ordered online. Not long after I received a phone call to say money was ready to collect. Said I’d be in next day and everything was ready. Very friendly girls

Everything overtime efficient will definitely use again

Excellent very Happy with the service the staff were lovely

Good speedy service,I love Hays Travel so welcoming staff always so nice always go there to get my euros or to book a holiday,well reccomend to all to go there ,never rushed best travel agents to go to :))))))