Hays Travel are rated Great in 1,371 reviews
UK's Largest Independent Travel Agent Voted British Travel Awards 2023 favourite Foreign Exchange provider.
Reviews by rating | ||
---|---|---|
Excellent | 82% | |
Great | 5% | |
Average | 3% | |
Poor | 2% | |
Bad | 8% |
Showing reviews 1-15 of 1,371
Yesterday
Bought Euros
Good friendly service, helpful advice and good up to date money rates.
Good morning Mrs Skelton,
Thank you for taking the time to leave us a 5 star review and some great feedback. I'm very pleased to hear to you were happy with the service you received.
Kind regards
Emily
Yesterday
Bought £20,000 worth of Turkish lira
We used Hays travel for our Turkish money this time. A quick click on the website to order it for collection the next day. Received a phone call within 30 mins of ordering to tell me that if I wanted to pick it up straight away, I could do so, if not it could be picked up next day. We decided to go pick it up straight away. It was easy to order ,easy to collect and the buy back promise meant it was very easy to return any money we had left at the same rate that we purchased it. Well done Hays xx
Good morning
Thank you so much for your 5* review and some great feedback.
I'm very pleased to hear that the service was quick and easy to use and would like to thank you again for your kind comments.
Kind regards
Emily
Yesterday
Bought £500 worth of Euros
Very positive and very helpful. Nothing was to much bother. They explained everything easily. We opted to take out a travel card and they set up he app for us and explained it all very easily. Would recommend 100%
Good morning Sandra,
Thank you for taking the time to leave us a 5* review and some great comments.
We really appreciate your comments and lovely feedback.
Kind regards
Emily
25 July 2024
Ordered a currency card
Quick, easy and convenient to use when travelling abroad
Good morning Lewis,
Thank you for taking the time to leave us a 5* review and some great feedback.
i'm very pleased to hear about your experience with the currency card.
Kind regards
Emily
25 July 2024
Bought £500 worth of Euros
The service is always 5 star, and their exchange rates are the best. Easy and convenient, as I book on line and pick up the same day or the following. I have used for quite a few years and will continue.
Good morning Stephanie,
Thank you for taking the time to leave us a 5* review and some great feedback.
We really appreciate your lovely comments and we look forward to helping you with your holiday money purchase soon.
Kind regards
Emily
25 July 2024
Bought £500 worth of Euros
I always use Hays Travel in Witham when it comes to my currency. They are so helpful and always stock what I need or are able to get it asap for me. The team are all so friendly and they treat us like we are their only priority all of the time. Plus no long queues like the post office or banks !
Thank you for your 5* review, we appreciate your custom and hope to see you again soon.
25 July 2024
Bought £150 worth of Euros
Collecting the travel money experience was fine although tiller did seem a bit confused. Then you sent me an email for feedback saying 'Hi Lewis' ??? No idea who Lewis is which is a worry. My name is Angela!
Good Morning Angela,
I do apologise for the service you received when collecting your foreign exchange currency and also for the error email sent to you.
I will pass these comments onto the branch.
Kind Regards
Kathryn
24 July 2024
Bought travel money
Ordered US dollars and Norwegian Krone from Dorchester branch. Not available on same day -not branch's fault - but service by staff helpful and efficient as always.
Good Morning Jean,
I do apologise that your currency wasn't available the same day as your purchase.
Happy to hear that our service exceeded expectations as always.
Kind Regards
Kathryn
24 July 2024
Bought travel money
Excellent service from girls in Newtownards could not do enough to help us
Thank you for taking the time to leave a 5* review, we appreciate your custom.
24 July 2024
Bought £500 worth of Euros
Went online to order Euros from Hamilton branch this morning. This was before the branch was even opened. Arrived around ,2 hours later and euros ready. Good rate. Served by Cassie who was helpful, efficient and pleasant.
Thank you for your 5* review, we appreciate your custom and hope to see you again in the near future.
24 July 2024
Bought £500 worth of Euros
I've booked with hays travel for years I wouldn't go anywhere else I always get great service
Thank you for your 5* review, we appreciate your custom and hope to see you again soon.
24 July 2024
Bought £1,000 worth of Canadian dollars
I Ordered Travel Money and was contacted by the staff at my local Hays Travel to advise that theyw ould have to order the cash , I was also called when it was ready for collection , Very friendly and excellent experience
Good Morning, Ian
I'm glad you had a great experience.
Thank you so much for your feedback, we appreciate this.
Kind Regards
Shauna
23 July 2024
Bought US dollars
Excellent experience at Hays Travel St Helens. Best rates in town. I have a currency card and it's brilliant. So easy to use.
Good Morning, Neil
Thank you for taking the time to write us a review, we appreciate this.
I'm glad you are happy with the currency card!
Hope to see you again in the future.
Kind Regards
Shauna
23 July 2024
Ordered a currency card
Popped in at whiterose (Leeds) I only asked for euro rate, and wow I walked away with a money card & cash. Catriona the member of staff who served me blew me away with her customer service skills & you can tell she has been doing her job a while with how passionate she is. Catriona is very friendly also she helped me with the money card app too.
Good Morning, Hayley
Thank you for choosing Hays Travel, we appreciate you custom.
Kind Regards
Shauna
23 July 2024
Sold 1,200 Euros
Ordered my currency online got a better rate collected the next day order was ready when I called into the shop excellent service as usual from hays travel
Good Morning, Sandra
I am glad you are happy with the rate and service at Hays Travel.
Thank you so much for your feedback, we appreciate this.
Kind Regards
Shauna