John Lewis reviews

John Lewis are rated Great in 31 reviews

We make travel money easy. Enjoy fast service, rates on up to 60 currencies and a buy back guarantee if your holiday is cancelled. Choose to have your money delivered to your door or click & collect at Waitrose.

  • Last reviewed 3 months ago
  • 65% of reviews are positive
  • Replies to reviews
Reviews by rating
Excellent 61.29% of reviews are rated 5 stars 61%
Great 3.23% of reviews are rated 4 stars 3%
Average 6.45% of reviews are rated 3 stars 6%
Poor 12.90% of reviews are rated 2 stars 13%
Bad 16.13% of reviews are rated 1 stars 16%
Reviews by day

Showing reviews 1-15 of 31


30 August 2023

Bought £1,000 worth of Euros

Fast but only use if you want nearly all 50 euro notes!

Graham L

15 July 2023

Bought travel money

I can echo complaints re denominations . I did complain to JL but got a garbage reply re automation and note availability based on the order value . Ordered 1000 in euros and got about 900 in bloody 50 euro notes . Try spending a £50 note here and see how you go on . Go elsewhere

Kevin McEntee

24 May 2023

Bought £500 worth of Euros

JL Currency Sale does not advertise pre sale rate. There were 7 better rates in the market place. The ‘Sale” has no apparent substance or benefit. Triple reward points are not available to existing card holders.

Colin meader

21 April 2023

Bought £1,209 worth of Euros

Ordered 1200 pounds worth of euros

The currency was collected by us from John Lewis,Southampton.So great service all round..

Bonus. Good exchange rate...


14 March 2023

Bought US dollars

I was very disappointed to receive currency almost entirely in large denominations when ordering online. Received $600 as 8 x $50, 9 x $20, 4 x $5. Unfortunately $50 notes are almost impossible to spend in some countries (as are £50 in the UK).

I won’t be ordering online again even though the rate is higher than in store.


25 August 2022

Bought £500 worth of Euros

Could not buy travel money using two different bank cards, so their website must be either broken or very unreliable. Frustrating to say the least.

It's never a good sign when a shops website has a warning that you should not refresh the page after you confirm all your details. Why would I need to refresh the page, unless the page is permanently frozen and not working correctly.

Dave Cash

29 July 2022

Bought £650 worth of US dollars

Tried to order money but was unable to due to the address finder not working.

Oswald McClure

20 May 2022

Bought £1,000 worth of US dollars

Used on two occasions recently and can only use one word to describe experience. “EXCELLENT”


25 December 2020

Bought £1,100 worth of US dollars

I bought £1100 worth of US dollars for my holiday. They did not come when they said they would. I had to leave for my holiday and so l requested a refund, it’s a week of waiting. I am away on holiday, l am having to spend Christmas without any money. Very very disappointed

Elisabeth Spence

14 March 2020

Sold 19 Vietnamese dongs

Our trip was cancelled 12 hours before departure due to Coronavirus.

As there is no John Lewis Bureau de change where we live ( I purchased foreign currency using click and collect). I went to Marks and Spencer where I was advised to contact John Lewis as M&S were buying back currently purchased from them at sell rates where trip was cancelled due to Coronavirus.

I contacted John Lewis where were informed they were not matching anyone else’s exchange arrangements and told me their buy back rates which would mean I lost some £140!!!!!!!

My advice don’t use John Lewis for foreign currency I certainly never will again. M and S here I come at they genuinely care about their customers


25 July 2019

Bought Euros

Everything went great delivered to my local waitrose but on checking my Euros 90% of it was in 50s it says you get mixed notes I got only 100 in 20s

Jas Singh

13 July 2019

Bought £1,110 worth of Bulgarian lev

Couldn’t ask for a better service!!! Couldn’t get Bulgarian lev from anywhere then ordered online came the next day before 10am recorded delivery for free bang on time was non stop panicking incase it didn’t come but they did


6 July 2019

Bought £2,500 worth of Thai baht

Couldn't have been more straightforward.Delivered on the dot.

Debbie Hankin

19 June 2019

Bought £1,000 worth of Euros

Got a rate on line and John Lewis honoured the rate, no fuss.


25 May 2019

Bought £1,500 worth of Euros

Have used John Lewis previously and always pleased with the service. The rate offered this time was once again the best exchange rate on the day, I received good communication throughout the transaction via email and text. Next day delivery promise and as usual within the 1pm deadline promise - prompt at 11am. Excellent service.

John Lewis

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