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John Lewis reviews

Very Good 4.3 / 5

Based on 11 reviews Write Review

Beverly Martin

23rd March 2019

No problems with collection at store. Best exchange rate on the day.

  • I ordered £1000 worth of Euros
  • My currency arrived on time
  • I received the notes I requested
  • I would recommend John Lewis to others

Maggie

20th March 2019

Ordered in John Lewis store and delivered to local Waitrose. Arrived after 2pm next day.

  • I ordered £770 worth of Hong Kong Dollars
  • My currency arrived on time
  • I received the notes I requested
  • I would recommend John Lewis to others

Cleve

16th March 2019

Got good exchange rate compared to other’s on that particular day. However I ordered on the 1st March evening for collection from local Waitrose Store and email I received told me it would be ready for collection on the 7th March after 2 pm ! Wow, nearly 6days, no rush then. Luckily I ordered early for my holiday. The handover went well with no complaints, but nearly all of the notes were €50 each.

  • I ordered £1000 worth of Euros
  • My currency arrived on time
  • I did not received the notes I requested

Steve

14th March 2019

Very good rate compared to most agencies, easy collection the next day from our local John Lewis store

  • I ordered £1000 worth of Euros
  • My currency arrived on time
  • I would recommend John Lewis to others

Nannyl

9th March 2019

Good exchange rate on euros. Delivered on time to local Waitrose, and paying through John Lewis credit card numbers no extra charge if spending more than £500. Plus points on loyalty card.

  • I ordered £500 worth of Euros
  • My currency arrived on time
  • I received the notes I requested
  • I would recommend John Lewis to others

ROB

1st March 2019

Ordered US dollars, a good rate was offered and delivered to local Waitrose shop. Monies came sealed in an envelope, when I got home, I opened the envelope to find all monies present and correct. Very good service

  • I ordered £1000 worth of US Dollars
  • My currency arrived on time
  • I received the notes I requested
  • I would recommend John Lewis to others

Gill

12th February 2019

Money arrived on time, but of €1130, €950 is in €50s. The website says you will get mixed denominations, so although that is true, it barely is. Going skiing, €50 notes in mountain cafes - wish me luck!

  • I ordered £1000.00 worth of Euros
  • My currency arrived on time
  • I did not received the notes I requested
  • I would not recommend John Lewis to others

waycah

14th November 2018

good service, money was there when requested

  • I ordered £600 worth of Polish Zloty
  • My currency arrived on time
  • I received the notes I requested
  • I would recommend John Lewis to others

Paul Smith

28th June 2018

The Terms and Conditions on the John Lewis website clearly spells out what happens when the customer cancels. It does not however give any indication of the situation when the customer has to cancel due to non delivery of the currency. I am having to claim through my credit card to retrieve my money. Terrible service Be warned!

  • I ordered £500 worth of Euros
  • My order was not delivered on time
  • I did not receive the notes I requested
  • I would not recommend to others

Mary T

15th May 2018

Money delivered as promised and good rate as well.

  • I ordered £600 worth of Euros
  • My order was delivered on time
  • I would recommend to others

bazza

15th May 2018

Great rate for USD and friendly person at the newcastle branch

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