8th September 2016
I tried 2 days in a row to buy US dollars but ended up giving up because I really could not understand the lady on the second day at all. I usually find the customer service here very good but not today!
11th May 2016
The 0800 operator had a very strong foreign accent, I could follow only with great difficulty, another reviewer said Philippines but I thought Latvian. She said the 24h delivery was not possible if you were travelling in next 3 days and gave me a Manchester number to ring. There are better rates for M&S bank customers, not sure which one this holidaymoney site quotes.
28th March 2016
Online rate slightly better than that posted on Compareholidaymoney.com. Delivery efficient and they treat your payment from an M&S credit card as a purchase - so you get M&S vouchers plus a month to pay with no charge. DOWNSIDE - no email or communication confirming your order whatsover (really a disgrace nowadays when you've just committed £1,000), so I ended up having to phone them after 24 hours - and then still no email follow up!
9th February 2016
I get euros every couple of months here, sometimes the rate is the best on the high st, sometimes its not. always friendly and give choice of note size. very pleased but just check if the rate is good before attending
24th August 2015
Was going to order Euros week before @ 1.40 missed the opportunity and Euro started to slide each day saw the rate of 134 and went to my nearest branch to get £750 worth only got rate of 132.25 was told 134 was for M&S customers only. Worth watching out for Asda was 133.5
19th August 2015
Could not understand the operator! It seems that the call centre is in Manila, in the Phillipines??????????? Gave up trying
13th August 2015
Ordered euros over the telephone. As I am a M&S card holder I was happy with the rate offered. I ordered £500.00 in euros for free home delivery and the helpful lady asked me what mix of notes I wanted. Euros arrived on the day stated and in the mix of notes I had requested. Very pleased with the transaction. Would use again if I was exchanging £500.00 or more.
27th July 2015
I am an M and S card holder. They offered a very competitive rate and the Euros were delivered on the day and within the time slot requested. I would recommend their service.
22nd July 2015
Excellent service from beginning to end.
21st July 2015
Very good service for home delivery especially if you have M&S credit card which you can order cash on without penalty.
16th July 2015
Can't fault the service at Taunton. Greeted I. A friendly manner & very efficient! As for the non card holder RATE not being shown on the website - it's definitely not True! It's there for all to see! Keep it up M & S & thanks for being so kind! Credit where it's due!
29th June 2015
10/10 for service. Money delivered before the stated date of delivery a rarity! will definitely use the online service again. one little observation the online web do not give customers the choice of requesting denominations of their choice. I got landed with a lot of 100 euro notes which are not readily accepted across Europe so have been asked to take them to M&S money shop and exchange them for smaller notes.
29th June 2015
Good rate, great service.
26th June 2015
Very good service first time would definitely use again good mix of notes
9th June 2015
Excellent rate. Ordered online, delivered in less than 24 hours as promised. No fee. Can't fault the service. Well done M&S! :)
4th May 2015
Bit disappointed after seeing the rate of 3.92 for lira was told this was only for marks and Spencer credit card customers. No sign of this anywhere on website and when I did go to buy them only had £144 worth so didn't get any have to go back but was disappointed not at the rate advertised.
22nd April 2015
Have got my euros at M&S in the past was disappointed this time when they gave card holders only the better rate. This was not advertised on the Internet and also not visible in the store until staff pointed it out.I don't hold a card I do shop in M&S a lot which is discrimination to customers, I therefore went elsewhere and got my euros at the cardholders rate. Very disappointed with M&S. The difference was only 10 euros but it was down to principle.
19th April 2015
Used Marks and Spencer card so got the higher rate. Staff in local metro centre store always friendly and efficient. Got a good mix of denominations in a handy little wallet. Have never ordered them for delivery though as local store only 5 minutes away. Always find Marksys competitve with their exchange rate and always find in the top 3. Recommend : )
11th April 2015
Good rate & delivered on agreed date.
12th February 2015
Very efficient and friendly service in the Aberdeen store. Preferential rates for M & S cardholders is a membership benefit and non-members must surely expect to receive an inferior rate. Anyone looking for such membership benefits needs to join the relevant club/group.
20th September 2014
Excellent service & competitive rate, very pleasant man who served me Friday evening 19/9 !! will always check M&S Merry Hill first.
4th September 2014
Brilliant service from friendly competent staff in Cribbs Causeway branch. All done briskly and efficiently followed by a cheery "Enjoy your trip". Aus dollars handed over in my choice of denominations. Thanks again M & S.
9th July 2014
Beware the rate advertised is only for M&S card holders. the rate drops considerably if you do not have an M&S card.
31st May 2014
Rate is cardholder only. Cardholder rate is fine, although the rate didn't equal that shown online....and only applicable if you USE the card. If you don't, you pay the standard rate which was well below average.
20th May 2014
M&S give a reasonable rate of exchange providing you have a credit card with them. Service is efficient and pleasant, though it is best to avoid luchtime queues if you are going into a branch to collect your money. A big bonus is that you can charge your M&S card without further costs and they are happy to give you denominations of your choice.
Marks and Spencer are one of the most recognisable brand names in the UK high street and have been offering foreign currency services online and in their stores for many years. Marks and Spencer launched their banking service in July 2012.Visit Website
Posted by Matthew Weston on 21st October 2016
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