11th March 2019
The actual ordering process was fine however the delivery service was extremely poor. I requested home delivery (this was one of the reasons I chose M & S) on a specified date which was a Monday. I arrived home from work on the Saturday prior to this only to find Royal Mail had attempted to deliver the currency and I had to either collect or re-arrange, I didn't feel I should have had to do either. As Royal Mail were not available to contact by phone I rang M & S, I was informed they had re-arranged delivery with Royal Mail for my requested Monday. The day arrived but Royal Mail did not have the currency for delivery. I rang Marks and Spencer AGAIN. The customer service person was helpful and I was told depending on the order date Royal Mail don't always actually take notice of the requested date! I was left with the choice of cancelling the order or collecting or re-arranging ANOTHER delivery date with Royal Mail. I question why Royal Mail is even used as a delivery service by Marks and Spencer, I have had previous experience with them regarding delivery of parcels that has also been poor. Also why this potential issue is not highlighted on M & S website when placing the order so it is clear a requested delivery date may not be the actual date RM decide to put it on their schedule!
25th August 2018
Got an email from M&S telling me about a better rate offer for holders of a Sparks card. Went to the shop having already looked up the sterling to euro rate, it’s not good but M&S were offering a low rate, even with the offer! Went to Thomas Cook and they gave me a better rate. Come on M&S if you email your customers, please do make sure it’s worth our while.
23rd June 2018
Picked up Norwegian Krone on 1 June for trip to Norway. However when I tried to use 100 krone note on my first day in Norway was told that it was no longer valid currency since 31 May. Notified M&S bank about this 5 days ago have yet to get a response. Have had to withdraw further money here in Norway as, so far, can’t find a bank that will exchange. Not good enough M&S bank!
26th March 2018
I went to pick up my travel money that I ordered and found that they didn’t have the currency in stock. A complete waste of a journey. It turns out that m&s are quite happy to send you confirmation that your money has arrived regardless as to whether they have it or not.
6th June 2017
very poor experience. They run a couple of checks on me if I am a resident here. I went to M&S Meadowhall branch on 20th the Sat in August. Asked me so many unnecessary questions before they told me what the exchange rate was. So annoying.
8th September 2016
I tried 2 days in a row to buy US dollars but ended up giving up because I really could not understand the lady on the second day at all. I usually find the customer service here very good but not today!
11th May 2016
The 0800 operator had a very strong foreign accent, I could follow only with great difficulty, another reviewer said Philippines but I thought Latvian. She said the 24h delivery was not possible if you were travelling in next 3 days and gave me a Manchester number to ring. There are better rates for M&S bank customers, not sure which one this holidaymoney site quotes.
28th March 2016
Online rate slightly better than that posted on Compareholidaymoney.com. Delivery efficient and they treat your payment from an M&S credit card as a purchase - so you get M&S vouchers plus a month to pay with no charge. DOWNSIDE - no email or communication confirming your order whatsover (really a disgrace nowadays when you've just committed £1,000), so I ended up having to phone them after 24 hours - and then still no email follow up!
9th February 2016
I get euros every couple of months here, sometimes the rate is the best on the high st, sometimes its not. always friendly and give choice of note size. very pleased but just check if the rate is good before attending
24th August 2015
Was going to order Euros week before @ 1.40 missed the opportunity and Euro started to slide each day saw the rate of 134 and went to my nearest branch to get £750 worth only got rate of 132.25 was told 134 was for M&S customers only. Worth watching out for Asda was 133.5
19th August 2015
Could not understand the operator! It seems that the call centre is in Manila, in the Phillipines??????????? Gave up trying
13th August 2015
Ordered euros over the telephone. As I am a M&S card holder I was happy with the rate offered. I ordered £500.00 in euros for free home delivery and the helpful lady asked me what mix of notes I wanted. Euros arrived on the day stated and in the mix of notes I had requested. Very pleased with the transaction. Would use again if I was exchanging £500.00 or more.
27th July 2015
I am an M and S card holder. They offered a very competitive rate and the Euros were delivered on the day and within the time slot requested. I would recommend their service.
22nd July 2015
Excellent service from beginning to end.
21st July 2015
Very good service for home delivery especially if you have M&S credit card which you can order cash on without penalty.
16th July 2015
Can't fault the service at Taunton. Greeted I. A friendly manner & very efficient! As for the non card holder RATE not being shown on the website - it's definitely not True! It's there for all to see! Keep it up M & S & thanks for being so kind! Credit where it's due!
29th June 2015
10/10 for service. Money delivered before the stated date of delivery a rarity! will definitely use the online service again. one little observation the online web do not give customers the choice of requesting denominations of their choice. I got landed with a lot of 100 euro notes which are not readily accepted across Europe so have been asked to take them to M&S money shop and exchange them for smaller notes.
29th June 2015
Good rate, great service.
26th June 2015
Very good service first time would definitely use again good mix of notes
9th June 2015
Excellent rate. Ordered online, delivered in less than 24 hours as promised. No fee. Can't fault the service. Well done M&S! :)
4th May 2015
Bit disappointed after seeing the rate of 3.92 for lira was told this was only for marks and Spencer credit card customers. No sign of this anywhere on website and when I did go to buy them only had £144 worth so didn't get any have to go back but was disappointed not at the rate advertised.
22nd April 2015
Have got my euros at M&S in the past was disappointed this time when they gave card holders only the better rate. This was not advertised on the Internet and also not visible in the store until staff pointed it out.I don't hold a card I do shop in M&S a lot which is discrimination to customers, I therefore went elsewhere and got my euros at the cardholders rate. Very disappointed with M&S. The difference was only 10 euros but it was down to principle.
19th April 2015
Used Marks and Spencer card so got the higher rate. Staff in local metro centre store always friendly and efficient. Got a good mix of denominations in a handy little wallet. Have never ordered them for delivery though as local store only 5 minutes away. Always find Marksys competitve with their exchange rate and always find in the top 3. Recommend : )
11th April 2015
Good rate & delivered on agreed date.
12th February 2015
Very efficient and friendly service in the Aberdeen store. Preferential rates for M & S cardholders is a membership benefit and non-members must surely expect to receive an inferior rate. Anyone looking for such membership benefits needs to join the relevant club/group.
Marks and Spencer are one of the most recognisable brand names in the UK high street and have been offering foreign currency services online and in their stores for many years. They launched their banking service in July 2012. All Marks and Spencer cardholders get even better rates.Visit Website
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