M&S Travel Money reviews

Extremely Disappointed – Poor Service and No Resolution

I ordered my travel currency a week in advance and received confirmation of my request, payment, and collection details including the date, time, and specific M&S store. However, when I arrived to collect it, I was told they didn’t have my currency.

The manager was unhelpful and dismissive, simply suggesting I try other M&S locations—offering no real solution or assistance. This was incredibly stressful, especially as I was left with no currency just before my trip.

To make matters worse, I submitted a complaint and have yet to receive any response. The lack of accountability and customer care is unacceptable.

I would NOT recommend using M&S for travel money. This experience caused unnecessary stress and negatively impacted the start of my holiday.

I purchased Sing $ in store at M&S Meadowhall 2 weeks ago. I total the staff member I had the Sparks Preferential Rate offer on my app. He said I would get the best rate anyway.

Today I went back to purchase Malaysian Ringgits. I total the staff member the same things about having the Sparks Preferential Rate offer. This time the lady said that I would always get a better rate online. Although I didn't realise the difference was over £18.00 on £300.00 until I came home and checked. I assumed that preferential rates meant you got the best rate until you read the small print. I dread to think what rate you would get if you didn't have the offer - probably no different.

I went to buy £500 Turkish Lire in the York store. I paid by card. The assistant Diane said it hadn't gone through so to pay again. I did. Checked my bank and I had paid twice.

Diane said it wasn't her fault. No apology or any sympathy when I said I'd now overdrawn. She said its not her fault, it the machines fault. I appreciate machines can not work at times but it was the lack of empathy from Diane that annoyed me . I now have to wait 3-5 days to be reimbursed. It's not right.

I have always used M&S for foreign currency and have been totally satisfied with the service. However, on this occasion I was not. The assistant stated that the order was already prepared and couldn't be changed. She was dismissive and huffed after I asked if I could change some larger notes for smaller denominations. She would only change 2x€50 which if those are the rules then OK- it was her attitude I didn't like. Totally uncalled for and very much not the experience I have ever had previously.

Always great service friendly staff and great rates

I have bought travel money from M and S Bureau in Bromley many times. The service is always efficient and friendly and on smaller amounts you don’t need ID just your name and postcode. Competitive exchange rates.

Went to get just 100 euros. They said you need your passport or driving licence. They said it tells you that on the M&S sparks app.It was nowhere to be found. The staff member was very dismissive. It's not as if it was 10 thousand. More & more shops are accepting euros or pounds these days.

I went to collect the cash I had ordered today just before 2pm, during my lunch hour, only to find the desk closed until 3pm. I don't get another lunch hour. If the desk closes across lunchtime, this should be made clear when ordering

No problems with doing an order online ordered what I wanted payed by ca d and puck d up that day . Excellent service.