M&S Travel Money reviews

Went to M&S Bromley to buy some Euros

Presented Sparks card but, nice lady, advised to get best rate we need to order on line but could then pick up at counter.

Sat in M&S tried every bank card we had, Apple Pay etc. but nothing would go through even though all our banks authorised payment. Tried at home and same problem.

Decent rate but only if you can actually purchase, spoke to M&S but they could not help!

Been M&S customer for many years for most food and clothing, this experience does not lend us to continue!!!

Excellent service. Walked in and walked out with my currency within 5 minutes.

We ordered €350 euro. Collected in the Ormskirk store. The outer pack stated what notes should be in each pack. There were 3 packs, 2 of €150 and one of €50. Stupidly I did not open the packs in store (it’s a tiny areas no table surface and I was carrying bags)

When I got home and opened the packs there was €50 in each. I’m down by €200.

I rushed back to the store. The manager immediately asked me if I was accusing his staff of stealing. I have no idea how m and s pack up this money or where it’s done. His implication was I had stolen it.

I have raised a dispute with head office which could take up to 10 days to resolve.

I just don’t know how this could happen. It’s a huge error. In the interim we’ll have to pay double and get more euros elsewhere. I will never use this service from marks again.

Ordered 400 euros on line for a bang average rate. Started well they emailed saying my money was available straight away. Message said bring id but did not stipulate actual documents. On trying to collect in the Teesside Park store the miserable woman refused to accept my email, telephone number, picture of my driving license and passport saying I need to produce actual documents despite the email not stating this. We to say my pictures could be fraudulent, felt this questioned my integrity I could even show back details of the transaction.

When questioned on how she could id a fraudulent document she said we only look at them. So I now need to do another 30 mile trip to the store to collect with my docs.

Never again will I use this backward company for exchange rates. Terrible service

Ordered egyptian pounds for tips..til we got over there (£152) on collection realised we had got such a bad exchange rate, only received 6800 egyptian pounds which is £102

Absolutely raging about this , if I'd known I'd have waited til I arrived at hurghada airport!!

Lesson learnt!!!

Generally OK on many occasions. I travel often to Europe and need some cash for small transactions. M&S Travel money rates were good till 2024, but their rates are not longer the best in the market. It is convenient for me to order as the store is nearby, so kept ordering there to make it easy for me. Recently, I kept having problems ordering Euros online on the M&S travel money website. I called the customer service asking if I had a VPN, if my card had funds, etc... I used different devices, different cards, different wifi/data, but the issue remains. I have now switched to other providers.

Bought Czech Koruna from M&S Travel Money. It emerged, when we arrived in Czechia, two notes were old currency four years out of date. Complaints to M&S Travel Money, M&S Bank, M&S Retail and even the Chief Executive have just blamed each other, and they said they didn't believe we got them from M&S Travel Money.

Ordered 2500 polish zloty .on collection some of the 100 denomination notes are Czech which are worth 80 per cent less on return m and s had to phone the actual provider as it turns out m and s aren't even allowed to open the envelopes! They are not able to refund the transaction and I will have to wait until Fxi decide if I have a valid claim. 40 years of loyal custom to m and s gone just like that

Very rude member of staff. Miserable woman who tried to block me getting my money even though aI’d ordered it. Guess she’s jealous of travellers. Won’t be using M and S travel in Ipswich.

Bad customer service & not helpful to try to organise currency for you in time, would not recommend

Avoid using M&S for currency exchange. It took several attempts on their website. Then the earliest collection date given was a week away. Their confirmation email was confusion. When I telephoned to see if collection could be just a day earlier, the phone was answered by AI in a very authoritative manner, then it put me through to an unrelated department, who were apparently not able to transfer the call. Eventually when I was able to make contact they refused yo allow collection of currency just one day earlier. There are other better organisations where collection can be the next day and at competitive rates. If I had read these reviews first I would not have used M&S and unlikely to do so again

Extremely Disappointed – Poor Service and No Resolution

I ordered my travel currency a week in advance and received confirmation of my request, payment, and collection details including the date, time, and specific M&S store. However, when I arrived to collect it, I was told they didn’t have my currency.

The manager was unhelpful and dismissive, simply suggesting I try other M&S locations—offering no real solution or assistance. This was incredibly stressful, especially as I was left with no currency just before my trip.

To make matters worse, I submitted a complaint and have yet to receive any response. The lack of accountability and customer care is unacceptable.

I would NOT recommend using M&S for travel money. This experience caused unnecessary stress and negatively impacted the start of my holiday.

I purchased Sing $ in store at M&S Meadowhall 2 weeks ago. I total the staff member I had the Sparks Preferential Rate offer on my app. He said I would get the best rate anyway.

Today I went back to purchase Malaysian Ringgits. I total the staff member the same things about having the Sparks Preferential Rate offer. This time the lady said that I would always get a better rate online. Although I didn't realise the difference was over £18.00 on £300.00 until I came home and checked. I assumed that preferential rates meant you got the best rate until you read the small print. I dread to think what rate you would get if you didn't have the offer - probably no different.

I went to buy £500 Turkish Lire in the York store. I paid by card. The assistant Diane said it hadn't gone through so to pay again. I did. Checked my bank and I had paid twice.

Diane said it wasn't her fault. No apology or any sympathy when I said I'd now overdrawn. She said its not her fault, it the machines fault. I appreciate machines can not work at times but it was the lack of empathy from Diane that annoyed me . I now have to wait 3-5 days to be reimbursed. It's not right.

I have always used M&S for foreign currency and have been totally satisfied with the service. However, on this occasion I was not. The assistant stated that the order was already prepared and couldn't be changed. She was dismissive and huffed after I asked if I could change some larger notes for smaller denominations. She would only change 2x€50 which if those are the rules then OK- it was her attitude I didn't like. Totally uncalled for and very much not the experience I have ever had previously.