18th May 2018
Go to collect currency virtually every month. Scottish Manager always polite, helpful and knowledgeable. Willing to chat when shop quiet and treats all customers (several are friends who I have recommended) as friends. Cannot fault
1st May 2018
website gives incorrect information and emails are always bounced back very inefficient service had to give 1 star because you are not allowed to ignore this field
23rd April 2018
They gave me a counterfeit $100 bill and then insisted they did not give it to me. VERY SCARY!
21st April 2018
Ordered €720 Euro online to click & collect. 1st time customer. Happy with service overall but notes & coins desired in change as small denominations were not available. Needed 3 way split which they were happy to bag up. Was offered more euros at online rate (reserved rate) not the lower in-store rate.
3rd April 2018
Well you can't go wrong. I ordered my Turkish lira on the Internet got a text and an email two days later to tell me it was at the store that I asked for and even though the rate had gone down I still got the amount that it was when I had ordered it. Can't ask for better.
19th March 2018
Great rate of exchange,fast collection time,easy to order ,good range of notes ,only criticism is that they have moved and address advertised isn’t correct but they have only moved down the road so no big deal.
3rd March 2018
Always the best rates for me.
2nd March 2018
Ordered Canada dollars at my local cash generator shop. (No1 Currency) deliver to cash generator. When i went to pick up the dollars the rate had gone down but they said I get the rate at when I ordered not when you pick up. Also if the rates go up you get that rate.
14th February 2018
I have seen some bad reviews of this company but I honestly cannot pick a fault with them. They offered a great rate and my money was delievered on the date I had selected. Great service, thankyou.
9th February 2018
Great rates, excellent delivery, would highly recommend and will defiantly use again
8th December 2017
Ordered online at 10:50 am, email to say that the currency was ready and could be collected less than half an hour later. Money collected from a local store (Rotherham) the same day as described. Extremely quick and easy process.
10th November 2017
I have used the Morningside branch in Edinburgh several times and they are consistently good. I always order online to collect at the branch. Order placed one day and collected the next. Remember, as with all providers, you get a better rate if you order online first rather than just walking in off the streeet. Their rates are around the best you can get. I note that this site quotes a £4.95 delivery charge but if you collect and dont need to pay this then it is even better value.
18th October 2017
I ordered £1,500 worth of Bulgarian Lev online with a confirmed rate of 2.144 yesterday. I opted for 'click and collect' at their St. Paul Churchyard branch as it is closer to my work. However I was contacted this morning by their St. Paul branch that they only have about 1,500 Lev and that I can get the balance from their other branch in Euston road at the agreed rate 2.144. The lady at St. Paul branch was very nice; I agreed to this arrangement as it was not a problem for me. However when I arrived at their Euston Road branch, the Manager Mr Venu refused to honour the agreed the rate as he claimed this is a different branch and the going rate is 2.130. As far as I know my contract is with No 1 Currency regardless of the branch. I am angry as I wasted my time for the journey and also No1 Currency has breached its contract for not selling £1,500 for the agreed rate. I didn't accept the new rate not because I'm worried about the extra few pounds, it is the principle behind this is wrong. No1 Currency has broken its fundamental agreement with its customer. I am not going to take them to court over this however the company has lost a good customer. In short the rate you secured online is not necessary guaranteed with No 1 Currency so be careful!
9th October 2017
Excellent rates & money arrived day after ordering. I chose click and collect and staff at shop were friendly & efficient.
11th August 2017
Terrible. Card didn't arrive and customer service was unbelievably rude.
11th August 2017
Thank you for providing No.1 Currency with feedback about your recent transaction. Customer service is very important to us and we are very are sorry to hear about your experience. We wish to investigate this further and would appreciate if you could provide us with contact details to email@example.com to discuss this further. Please accept our apologies for any inconvenience caused.
15th July 2017
I was totally wary buying Travel Money online but you know what! it had to be done as you get a better exchange rate. Very impressed with No1 Currency as you get a good mix of notes and it was sent special delivery within 2 days. I will defo always buy my currency from them again. Thank you.
11th July 2017
Fast, simple and straight forward. I got a great exchange rate and the communication was great throughout. The delivery was fast and a good mix of notes. Highly recommended.
9th July 2017
Ordered online for delivery good rate.Phoned to request denominations.Arrived on time with notes requested.very smooth from start to finish.Will order from here again.
3rd July 2017
I have used No1 currency many times, I nearly always order on line. Tonight i wanted to make an order but for whatever reason without a mobile phone no. in the box i cannot order........not everybody has a mobile phone!!!!!!!!! It has never been a problem before, i always get an email accepting my order and then another email to say my currency is at branch.
4th July 2017
Thank you for providing No.1 Currency with feedback about your recent transaction. Customer service is very important to us and we are very are sorry to hear about your experience. We wish to investigate this further and would appreciate if you could provide us with contact details(email or telephone number) to firstname.lastname@example.org. Please accept our apologies for any inconvenience caused.
26th June 2017
8th June 2017
Fast and efficient service from this company, the web site up to 4 days delivery time for my Polish money, it arrived in 2 days. The exchange rate was also the highest around, well worth using this company.
5th June 2017
I would not recommend ordering through No1 currency. Their specified delivery dates are not accurate. I ordered my holiday money about three weeks before going away. I specifically requested it to be delivered on a Monday as I would be in. On Saturday I received a Royal Mail 'we have missed you' card. Assuming this was for something else I arranged to have it delivered once back from holiday. After waiting in all day Monday I finally rang them only to be informed they couldn't do anything as it was out of their hands. The Royal Mail depo is nowhere near my house, so I had to do a mad dash halfway across Sheffield at the 11th hour to get my money.
4th May 2017
I ordered Canadian Dollars from No1. I got a very good exchange rate and the money was ready for collection as agreed. A very good service that I will recommend and use again.
29th April 2017
I have for last few years ordered my currency from the Hove store and can not fault the service normally order is ready within half hour. i go along give my details pay on debit card all good. I once mistakenly selected Brighton and not Hove but the Hove store delt with it all and gave me the on line rate. excellent. However this time I wanted to use the Brighton store which is inside a cash converters took a day and half for my currency to be ready then when I went to collect refused to take debit card payment insisting on cash only as it was now a Saturday afternoon was unable to get cash from bank. refused to transfer the transaction to Hove who do take cards
18th April 2017
I always order euros from Chard branch. Easy to order, good rates and always good service from the staff! Prompt arrival of currency with a text to confirm.. Excellent!
No1 Currency buy and sell currency at over 270 stores across the UK, so no more waiting in for the postman! They also offer a home delivery service and great exchange rates. Please note: Payment methods vary by branch, please check the No1 Currency website for more information on your chosen collection point.Visit Website
Posted by Graham Morley on 24th May 2018
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