21st March 2019
Ordered our Canadian dollars for click and collect late Monday and received text Thursday morning to say they were ready, great service and very good exchange rate very pleased with the service
22nd March 2019
Hi Lynda! Thanks for this great review, we hope to see you again soon. All the best for the upcoming trip, Kate
19th December 2018
Best avoided .The cash card did not work . However much the machine was asked for it just replied insufficient funds . On calling the shop where it was purchased I was told that they do not sell these cards anymore and I must contact No1 currency . However several e mails sent to them have been returned as not possible to deliver . An e mail to the contact site failed to get a response . Eventually after more e mails and telephone calls they offered me a refund but this would cost £5 , not much ,but to be charged a fee for their product not working is surely wrong .I e mailed my thoughts to them and have had no refund or any other response .I am just glad that I was not on holiday with all my funds wrapped up in this useless bit of plastic .My thoughts are .....never again .
21st December 2018
Thank you for providing No.1 Currency with feedback about your recent transaction.? Customer service is very important to us and we are very are sorry to hear about your experience with our prepaid card provider.? We wish to investigate this further and would appreciate if you could provide us with some further details (store location, transaction date, contact email or mobile) to email@example.com. Please accept our apologies for any inconvenience caused.
14th December 2018
Having checked the online rates I went to their store in Westfield Stratford. The guy wanted to charge a few quid more. Asked for a better deal, “I’ll try and do something” gave me the online rate like he’s doing me a favour. Charge people what your advertising, don’t rip people off. Everyone has access to the same information, it makes business sense to deal honestly. If you want to stay no1 for currencies as you will know most people shop around, you come up trumps on rates.
2nd November 2018
Use Uxbridge shop always ,good staff excellent rates would always use
3rd October 2018
No1 Currency have by far the best high street rates so we opted for the click and collect syle service. Only issue we had was lack of communication. We ordered the currency but didn't get any confirmation email. I emailed and tweeted to confirm they'd received our order but heard nothing until a text received four days later to say the currency was in our chosen store ready to collect. A bit of a nuisance but still the best rate for Chinese Yuan by a mile. Collection was simple and we received a very good varity of denominations. Would use again.
14th September 2018
Ordered a considerable amount of Hong among Dollars on Line to be collected from their Barnstaple Branch. On arrival I asked if I could round the amount up to a larger amount. No problem ,increased balance at on line rate. First class service from start to finish. Highest rates in my area.
13th September 2018
AJ at stratford was a very helpful person and gave us very good rates. He gave a friendly service... . GIVE THIS GUY A PAY RISE! Would highly recommend!
12th September 2018
Excellent service, was delivered to skelmersdale branch in 2 days.
18th August 2018
Ordered Euros to collect in Cash Generator store on Park Road, Liverpool. Received details stating Euros ready to collect and the exchange rate would only be valid for two days. Went to the store to collect and was told the gentleman who deals with Euro exchange was not in today and as there were no other staff trained to exchange my money I could not have my Euros. No Euros and no apology, terrible customer services and very disappointing experience!!
11th August 2018
I purchased a currency card for use in the USA. It was totally impossible to track spending and know the up to date balance available to spend the card. Several times the card was presented for payment and declined saying there were insufficient funds. I knew this was incorrect and even No1 Currency’s own online system showed an available balance. I have now returned home with unspent dollars still on the card, while out of pocket as I had to use another credit card which used a significantly worse exchange rate and also levied foreign currency charges-exactly the situation I was trying to avoid. On my return home I have emailed the company but received no reply. I have also called my local branch to no avail. I will now report the company to the ombudsman. I will never use this currency card again.
10th August 2018
Excellent service. I ordered Australian dollars online and received them by registered post the next day. Very happy!
21st July 2018
Opted for the clock and collect option online to collect at my local cash converters. I received no email to say my currency had been delivered on the date specified so the following day I rang to see where it was. They said there was a shortage of Columbian peso so they just hadn’t been delivered. Nobody rang me or emailed me to say this would be the case and therefore left with no time to arrange getting my currency elsewhere and no alternative offered.
6th July 2018
Called in Wakefield. Did not even know about the shop until one of lads told me. Grand lass behind counter, smiling and having some chat with me. Gave me a nice variation of euros and I can say this I'll be back because of how she spoke to me. She told me to tell me friends and then I saw this review thing. So here you go. Thanks lass.
4th July 2018
Gave my £1.700 pound sterling and she put five €200 notes in without even telling me how how wanted it then refused to exchange them as I still had receipt in hand Staff was rude and just grinned, feel conned never use again had to use buy back at another exchange to loose money on them and they even said they would never give them out as holiday money disgusting service and staff
18th May 2018
Go to collect currency virtually every month. Scottish Manager always polite, helpful and knowledgeable. Willing to chat when shop quiet and treats all customers (several are friends who I have recommended) as friends. Cannot fault
1st May 2018
website gives incorrect information and emails are always bounced back very inefficient service had to give 1 star because you are not allowed to ignore this field
23rd April 2018
They gave me a counterfeit $100 bill and then insisted they did not give it to me. VERY SCARY!
21st April 2018
Ordered €720 Euro online to click & collect. 1st time customer. Happy with service overall but notes & coins desired in change as small denominations were not available. Needed 3 way split which they were happy to bag up. Was offered more euros at online rate (reserved rate) not the lower in-store rate.
3rd April 2018
Well you can't go wrong. I ordered my Turkish lira on the Internet got a text and an email two days later to tell me it was at the store that I asked for and even though the rate had gone down I still got the amount that it was when I had ordered it. Can't ask for better.
19th March 2018
Great rate of exchange,fast collection time,easy to order ,good range of notes ,only criticism is that they have moved and address advertised isn’t correct but they have only moved down the road so no big deal.
3rd March 2018
Always the best rates for me.
2nd March 2018
Ordered Canada dollars at my local cash generator shop. (No1 Currency) deliver to cash generator. When i went to pick up the dollars the rate had gone down but they said I get the rate at when I ordered not when you pick up. Also if the rates go up you get that rate.
14th February 2018
I have seen some bad reviews of this company but I honestly cannot pick a fault with them. They offered a great rate and my money was delievered on the date I had selected. Great service, thankyou.
9th February 2018
Great rates, excellent delivery, would highly recommend and will defiantly use again
8th December 2017
Ordered online at 10:50 am, email to say that the currency was ready and could be collected less than half an hour later. Money collected from a local store (Rotherham) the same day as described. Extremely quick and easy process.
No1 Currency buy and sell currency at over 270 stores across the UK, so no more waiting in for the postman! We also offer a home delivery service and great exchange rates. Please note: Payment methods vary by branch, please check the No1 Currency website for more information on your chosen collection point.Visit Website
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